Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Sherman Oaks
ProgentProgent's consulting services for network service firms in Sherman Oaks California enables your company to offer your clients Progent's consulting and Help Desk support under your company's own branding as a transparent extension of your regular IT support team. These services can ease the way for you to grow your client base, close gaps in your service portfolio, create happy clients, and improve your bottom line.

Progent's team of network experts, desktop support technicians, network administrators, and cybersecurity consultants have worked as transparent adjuncts to the support staffs of some of the country's largest IT support businesses. Progent's range of technical knowledge enables you to add to the scope of your IT service business, and Progent's transparency lets you promote and preserve your branding.

Progent is a network consulting firm with two decades of experience providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any private computer services firm in the world. Progent has delivered online technical support and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your clients of world-class IT services. Progent invoices your firm exclusively and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the heart of an effective IT Call Center. But modern ticketing systems are not just costly to acquire and staff, but also difficult to configure and maintain. Small or niche IT support organizations rarely have the necessary resources. Progent's Help Desk and ticketing program offers IT service firms a practical way to retain their custom branding while providing their customers responsive desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the range of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's online desktop support team provides Level 1 end user support with 1-hour SLA to commence work during standard work hours.
  • Standard service times are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metro areas is offered throughout the country at additional cost.
  • You retain full control of your customers and billing.
  • Your clients enter requests via your own branded Internet portal, a toll-free number, or by sending a request to your assigned email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional details about Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service firms allows your support team to act as a sole source for virtually all IT guidance and troubleshooting your clients may require. You can build your team and strategic in-house competencies at your own pace without being forced to decline opportunities due to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, responding to your direction, and bills you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Extensive Reporting: Progent utilizes an enterprise-class documentation platform to ensure that all services delivered are fully documented. This allows you to shift service responsibilities to in-house personnel when you have enough people and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can easily and affordably take on additional opportunities beyond your core areas of excellence and open new territories without the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service firm by offering more services to more clients using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class support in a broad array of IT disciplines and can act as a reliable resource for growing your IT support business.
  • Rapid Escalation: Thanks to a large team of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Clients Satisfied: Satisfied clients keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Remote Support Professionals: For two decades, Progent has provided remote network support from Help Desk support to advanced consulting. Effective remote service saves money while delivering quick solutions.
  • Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Sherman Oaks, California Companies
Progent's nationwide team of certified engineers offers Sherman Oaks, California businesses a broad range of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Reseller Support for IT Service Firms in Sherman Oaks, California
To learn additional information about Progent's reseller support for IT service organizations in Sherman Oaks, California, call 1-800-993-9400 or see Contact Progent.