Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Sherman Oaks
ProgentProgent's consulting services for IT service firms in Sherman Oaks California allows your company to provide your customers Progent's consulting expertise and Help Desk support under your company's own branding as a seamless extension of your regular IT services team. This can ease the way for you to grow your revenue, expand your service catalog, satisfy your customers, and increase your bottom line.

Progent's nationwide roster of network engineers, desktop support specialists, network admins, and data security professionals have worked as transparent adjuncts to the IT staffs of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise allows you to widen the scope of your IT service practice, and Progent's transparency lets you promote and preserve your branding.

Progent is a network support company with 20 years of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network engineers of any independent IT services company in the world. Progent has provided online IT support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service firms features transparent resale to your customers of world-class services. Progent bills you exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the heart of an efficient IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but a hassle to set up and manage. Small or niche IT service firms do not have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT support organizations a practical way to keep their own branding while providing their customers responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the range of technical issues your firm can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in larger metros is available throughout the US at additional cost.
  • You have full control of your clients and billing.
  • Your clients submit incident reports by means of your own branded Internet portal, an 800 number, or by sending a request to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information on Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service organizations allows you to become a single point of contact for virtually all IT expertise your clients may require. You can grow your team and strategic in-house competencies at your own pace without having to decline new business owing to a lack of in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service group, under your coordination, and invoices your firm rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent uses an advanced service documentation system to make sure all services performed are fully described. This enables you to transfer service responsibilities to internal consultants when you have enough people and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and efficiently take on additional jobs beyond your core fields of excellence and serve additional territories without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive IT support firm by offering more services to more clients using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a broad range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support business.
  • Rapid Escalation: Thanks to a large roster of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Make Your Customers Happy: Happy customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has delivered online IT support from Call Center support to high-level consulting. Effective remote service saves money while delivering fast solutions.
  • Top Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Sherman Oaks, California Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Sherman Oaks, California organizations a wide array of online consulting and debugging expertise. Practice areas offered under Progent's consulting program for network service providers include:

Learn More About Progent's Reseller Support for IT Service Organizations in Sherman Oaks, California
For more information about Progent's consulting program for network service firms in Sherman Oaks, California, call 1-800-993-9400 or refer to Contact Progent.