Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in The Woodlands
Progent's consulting support for network service organizations in The Woodlands Texas allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent supplement to your regular network support team. These services can put you on the fast track to grow your revenue, close gaps in your service offerings, satisfy your customers, and improve your profits.
Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as transparent extensions to the support groups of some of the world's largest IT support firms. Progent's breadth and depth of expertise enables you to add to the scope of your IT support practice, and Progent's transparency lets you strengthen and protect your company's brand.
Progent is an IT support company with 20 years of background providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for network service firms features seamless resale to your clients of world-class IT services. Progent bills you directly and performs under your direction to deliver your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing platforms are not just costly to license and staff, but also challenging to set up and maintain. Small or niche IT service companies seldom have the necessary resources. Progent's Help Desk and ticketing program offers IT support firms an affordable way to keep their own branding while providing their customers world-class desktop support services built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program enable you to increase your support workload, the range of technologies your company can handle, the number of locations you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT service firms include:
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service firms allows you to become a sole point of contact for practically all IT expertise your customers may require. You can grow your staff and strategic in-house competencies steadily without being forced to say no to opportunities due to a lack of expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for The Woodlands, Texas Businesses
Progent's veteran roster of certified consultants and technical experts offers The Woodlands, Texas organizations a broad array of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:
Learn More About Progent's Reseller Support for Network Service Firms in The Woodlands, Texas For additional details about Progent's reseller support for network service organizations in The Woodlands, Texas, call 1-800-993-9400 or see Contact Progent.