Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in The Woodlands
ProgentProgentís consulting support for IT service organizations in The Woodlands Texas enables your company to offer your clients Progent's consulting and Help Desk Call Center support under your company's brand as a seamless augmentation of your in-house IT services group. This can help you grow your client base, expand your service portfolio, satisfy your clients, and increase your bottom line.

Progentís nationwide roster of network engineers, desktop support technicians, network admins, and cybersecurity consultants have acted as transparent extensions to the support staffs of some of the worldís biggest IT service firms. Progentís range of technical knowledge enables you to widen the scope of your IT service practice, and Progentís transparency helps you strengthen and protect your company's brand.

Progent is a network support company with 20 years of background providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your clients of professional services. Progent bills your firm exclusively and works under your instructions to provide your clients consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to a successful service desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but a hassle to configure and maintain. Small or niche IT support firms seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT support organizations an affordable way to retain their own branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing software, an online desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing services enable your IT service firm to expand your support volume, the range of technologies your company can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's online desktop service team delivers Level 1 end user assistance with 1-hour SLA to commence work during normal work hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises support in major metros is offered across the country at additional cost.
  • You have complete control of your clients and invoicing.
  • Your clients enter incident reports via your custom branded web portal, a toll-free number, or by sending a request to your designated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service providers allows you to act as a sole source for practically all IT guidance and troubleshooting your customers may need. You can build your staff and core IT skills steadily without being forced to turn down new business due to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your internal IT service group, under your coordination, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Service Documentation: Progent utilizes an advanced service documentation platform to make sure all IT services delivered are fully documented. This makes it easy for support group to transfer account assignments to in-house personnel once you have sufficient people and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably take on more opportunities beyond your main areas of expertise and serve new geographies without assuming the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT service firm by offering more solutions to more clients under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide top-tier support in a broad range of technologies and can be a reliable resource for growing your IT support operations.
  • Fast Escalation: Thanks to a large roster of high-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has provided remote IT support from Call Center services to advanced consulting. Effective online support cuts costs and produces fast solutions.
  • Advanced Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for The Woodlands, Texas Companies
Progent's veteran team of certified consultants offers The Woodlands, Texas organizations a wide range of remote consulting and debugging services. Areas of expertise offered under Progent's consulting program for IT service firms include:

Learn More About Progent's Reseller Program for Network Service Firms in The Woodlands, Texas
For additional information about Progent's reseller support for network service firms in The Woodlands, Texas, call 1-800-993-9400 or see Contact Progent.