Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in The Woodlands
ProgentProgentís consulting support for IT service organizations in The Woodlands Texas enables your company to provide your clients Progent's consulting and Help Desk support with your own branding as a seamless augmentation of your regular network support group. This can put you on the fast track to add to your revenue, expand your service offerings, create happy customers, and increase your profits.

Progent's roster of network infrastructure engineers, desktop support specialists, IT administrators, and cybersecurity professionals have acted as seamless expansions to the support staffs of some of the worldís largest IT support firms. Progentís range of expertise enables you to broaden the scope of your IT service business, and Progentís transparency helps you strengthen and preserve your branding.

Progent is a network consulting firm with 20 years of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your clients of world-class services. Progent invoices you exclusively and performs under your direction to provide your customers support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing systems are not just expensive to license and staff, but also challenging to configure and manage. Smaller IT support firms rarely have the required resources. Progent's Help Desk and ticketing program offers IT support firms an affordable way to retain their own branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow you to increase your support workload, the range of technical issues your company can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop support team provides Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite support in larger metro areas is offered across the country at additional cost.
  • You keep complete control of your customers and invoicing.
  • Your clients submit incident reports through your custom branded Internet portal, an 800 phone number, or by sending an email to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service firms allows your support team to act as a sole source for practically all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills steadily without being forced to decline opportunities owing to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house support team, under your direction, and bills your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent utilizes an advanced service reporting system to ensure that all IT services performed are thoroughly described. This allows your IT support organization to transfer service responsibilities to internal personnel once you have enough people and appropriate skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and affordably take on additional jobs beyond your core fields of expertise and serve new geographies without the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive network service provider by offering more solutions to more customers under your own brand.
  • Add to Your Services Catalog: Progent offers top-tier support in a wide range of technologies and can act as a dependable resource for growing your IT service operations.
  • Rapid Escalation: With a sizable team of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has provided remote network support ranging from Call Center services to advanced consulting. Effective remote service saves money and produces quick solutions.
  • Top Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for The Woodlands, Texas Companies
Progent's veteran roster of certified engineers can deliver The Woodlands, Texas companies a broad range of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Consulting Support for IT Service Organizations in The Woodlands, Texas
For more details about Progent's consulting support for network service firms in The Woodlands, Texas, call 1-800-993-9400 or refer to Contact Progent.