Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in The Woodlands
ProgentProgent's consulting support for network service organizations in The Woodlands Texas allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent supplement to your regular network support team. These services can put you on the fast track to grow your revenue, close gaps in your service offerings, satisfy your customers, and improve your profits.

Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as transparent extensions to the support groups of some of the world's largest IT support firms. Progent's breadth and depth of expertise enables you to add to the scope of your IT support practice, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is an IT support company with 20 years of background providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for network service firms features seamless resale to your clients of world-class IT services. Progent bills you directly and performs under your direction to deliver your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing platforms are not just costly to license and staff, but also challenging to set up and maintain. Small or niche IT service companies seldom have the necessary resources. Progent's Help Desk and ticketing program offers IT support firms an affordable way to keep their own branding while providing their customers world-class desktop support services built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program enable you to increase your support workload, the range of technologies your company can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop support group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite support in major metro areas is offered across the US at additional cost.
  • You keep complete control of your customers and billing.
  • Your customers submit service requests through your branded Internet portal, a toll-free number, or by directing a request to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service firms allows you to become a sole point of contact for practically all IT expertise your customers may require. You can grow your staff and strategic in-house competencies steadily without being forced to say no to opportunities due to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, responding to your coordination, and invoices you instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent utilizes an advanced documentation platform to ensure that all IT services delivered are fully documented. This enables your IT support organization to transfer service assignments to in-house consultants once you have sufficient people and relevant skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and safely accept additional opportunities outside your core fields of expertise and serve additional geographies without exposure to the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum network support provider by offering more services to more clients under your own company name.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a wide range of technologies and can be a dependable resource for growing your IT service business.
  • Fast Escalation: Thanks to a large team of top-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
  • Make Your Clients Happy: Happy clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from other support firms.
  • Online Support Experts: For 20 years, Progent has delivered online network support ranging from Call Center support to high-level consulting. Effective remote support saves money while delivering quick results.
  • Advanced Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for The Woodlands, Texas Businesses
Progent's veteran roster of certified consultants and technical experts offers The Woodlands, Texas organizations a broad array of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:

Learn More About Progent's Reseller Support for Network Service Firms in The Woodlands, Texas
For additional details about Progent's reseller support for network service organizations in The Woodlands, Texas, call 1-800-993-9400 or see Contact Progent.