Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in The Woodlands
ProgentProgent's consulting services for IT service firms in The Woodlands Texas enables your company to offer your customers Progent's consulting and Help Desk Call Center support using your brand as a transparent augmentation of your in-house IT services team. These services can put you on the fast track to add to your client base, fill out your service offerings, create happy customers, and increase your bottom line.

Progent's roster of network infrastructure engineers, PC support technicians, IT admins, and data security consultants have worked as seamless adjuncts to the support staffs of some of the world's biggest IT support businesses. Progent's breadth and depth of technical knowledge allows you to broaden the scope of your IT service business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.

Progent is a network consulting firm with 20 years of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided online IT support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service firms offers seamless resale to your customers of world-class services. Progent invoices your firm directly and performs under your direction to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind a successful service desk. But full-featured ticketing systems are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT service companies seldom have the required budget or personnel. Progent's Service Desk and ticketing program offers IT support firms a practical way to retain their custom branding while delivering their customers responsive desktop support services backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support staff provides Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite support in larger metros is offered across the US at extra cost.
  • You have complete control of your clients and invoicing.
  • Your clients enter requests via your branded web portal, a toll-free phone number, or by directing a message to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service organizations allows you to act as a single point of contact for practically all technical expertise your clients may need. You can build your team and core IT skills at your own pace without having to turn down new business owing to a gap in in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service group, responding to your management, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent utilizes an advanced reporting platform to ensure that all IT services delivered are thoroughly described. This allows your IT support organization to transfer service assignments to internal personnel once you have sufficient staff and relevant skill sets.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and safely accept more opportunities outside your main fields of excellence and serve additional territories without assuming the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum IT support provider by offering more services to more clients using your own brand.
  • Add to Your Services Portfolio: Progent offers world-class support in a broad array of IT disciplines and can be a dependable resource for expanding your IT support business.
  • Rapid Escalation: Thanks to a large roster of top-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help from your competitors.
  • Online Technical Support Experts: For two decades, Progent has provided remote IT support ranging from Help Desk support to advanced consulting. Efficient remote support cuts costs while delivering quick solutions.
  • Advanced Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for The Woodlands, Texas Companies
Progent's nationwide team of certified consultants offers The Woodlands, Texas companies a broad array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in The Woodlands, Texas
To learn more information about Progent's reseller program for network service firms in The Woodlands, Texas, call 1-800-993-9400 or visit Contact Progent.