Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in The Woodlands
ProgentProgentís consulting services for IT service organizations in The Woodlands Texas enables your company to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a seamless augmentation of your regular IT support team. These services can ease the way for you to add to your client base, fill out your service catalog, create happy clients, and improve your bottom line.

Progentís nationwide roster of network engineers, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity professionals have worked as seamless adjuncts to the support staffs of some of the country's biggest IT service businesses. Progentís breadth and depth of technical knowledge allows you to widen the scope of your IT support practice, and Progentís transparency lets you strengthen and protect your branding.

Progent is a network support company with 20 years of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private computer services firm in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for network service providers features seamless resale to your clients of world-class IT services. Progent invoices you directly and works under your direction to provide your clients support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is fundamental to an effective Help Desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but difficult to set up and manage. Smaller IT support organizations do not have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service organizations an affordable way to keep their own branding while providing their customers responsive desktop support built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The features offered with Progent's Help Desk and ticketing program enable you to expand your support workload, the diversity of technical issues your company can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service team delivers Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in larger metros is available throughout the US at extra cost.
  • You have complete control of your customers and invoicing.
  • Your customers submit requests via your own branded web portal, a toll-free number, or by directing a request to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information on Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service providers allows you to become a single source for practically all IT expertise your customers may need. You can build your team and core IT skills at your own pace without having to say no to new business due to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house support group, responding to your management, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent uses an enterprise-class service documentation system to make sure all services performed are thoroughly documented. This allows your IT support organization to transfer service assignments to in-house consultants once you have enough staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can quickly and affordably take on additional opportunities beyond your core areas of expertise and open new territories without assuming the risks involved with expanding your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support firm by delivering more services to more clients using your own brand.
  • Add to Your IT Support Portfolio: Progent offers top-tier support in a broad range of technologies and can act as a dependable reservoir of skills for expanding your IT support business.
  • Rapid Escalation: Thanks to a sizable team of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has provided online network support ranging from Help Desk services to high-level consulting. Efficient online service saves money while delivering fast solutions.
  • Top Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for The Woodlands, Texas Companies
Progent's seasoned team of certified engineers offers The Woodlands, Texas organizations a broad range of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Consulting Support for IT Service Providers in The Woodlands, Texas
To learn additional information about Progent's reseller support for IT service organizations in The Woodlands, Texas, call 1-800-993-9400 or visit Contact Progent.