Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Thousand Oaks
ProgentProgent's consulting support for network service organizations in Thousand Oaks California allows your company to offer your customers Progent's consulting expertise and Help Desk support with your company's brand as a seamless augmentation of your regular IT support team. These services can help you grow your revenue, fill out your service portfolio, create happy clients, and improve your profits.

Progent's team of network engineers, desktop integration and troubleshooting specialists, IT admins, and data security professionals have worked as transparent supplements to the IT staffs of some of the country's largest IT support firms. Progent's range of technical knowledge enables you to add to the capabilities of your IT support business, and Progent's close integration with your support team helps you strengthen and protect your branding.

Progent is a network support company with two decades of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any independent computer services company in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's consulting program for IT service providers features seamless resale to your clients of world-class services. Progent bills you directly and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an efficient service desk. But modern ticketing platforms are not only costly to acquire and staff, but difficult to set up and manage. Small or niche IT service companies seldom have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT support firms a practical way to keep their own branding while providing their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT support firms takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support workload, the range of technologies your firm can handle, the number of geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's online desktop service team provides Level 1 end user support with 1-hour SLA to commence work during normal work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises support in larger metros is available across the US at extra cost.
  • You keep full control of your clients and billing.
  • Your clients submit incident reports by means of your branded Internet portal, an 800 phone number, or by sending a request to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service providers allows your support team to become a sole point of contact for practically all IT expertise your customers may require. You can grow your team and strategic in-house competencies at your own pace without being forced to turn down opportunities due to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal support group, under your direction, and invoices you rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent utilizes an enterprise-class service reporting system to make sure all IT services delivered are thoroughly documented. This enables support group to shift service responsibilities to internal personnel when you have sufficient staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and efficiently accept additional jobs outside your core fields of excellence and serve new territories without exposure to the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service provider by offering more solutions to more clients using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a wide range of IT disciplines and can act as a reliable resource for growing your IT support operations.
  • Fast Escalation: With a sizable roster of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Remote Support Experts: For two decades, Progent has delivered online IT support from Call Center support to advanced consulting. Efficient online service saves money while delivering fast solutions.
  • Advanced Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Thousand Oaks, California Organizations
Progent's nationwide team of certified engineers can provide Thousand Oaks, California businesses a broad array of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Learn More About Progent's Reseller Program for IT Service Organizations in Thousand Oaks, California
For additional information about Progent's reseller program for network service organizations in Thousand Oaks, California, call 1-800-993-9400 or refer to Contact Progent.