Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Thousand Oaks
ProgentProgentís consulting support for network service organizations in Thousand Oaks California allows you to provide your customers Progent's consulting expertise and Help Desk support under your brand as a transparent supplement to your regular network services team. These services can help you add to your client base, expand your service portfolio, satisfy your customers, and increase your profits.

Progentís nationwide roster of network experts, desktop integration and troubleshooting specialists, network admins, and data security professionals have acted as transparent adjuncts to the IT groups of some of the country's biggest IT service businesses. Progentís breadth and depth of expertise enables you to widen the scope of your IT support practice, and Progentís close integration with your support team lets you promote and protect your branding.

Progent is a network support company with two decades of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided remote technical assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's reseller program for IT service organizations offers transparent resale to your customers of professional IT services. Progent invoices you exclusively and performs under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for customers who require access to 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but difficult to configure and manage. Small or niche IT support providers do not have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations a practical way to keep their company branding while delivering their clients responsive desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program allow your IT service firm to increase your physical and virtual support volume, the range of technical issues your firm can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement to begin work during standard business hours.
  • Standard support hours are 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite service in major metro areas is available across the US at additional cost.
  • You keep full control of your customers and invoicing.
  • Your clients submit service requests via your own branded Internet portal, an 800 number, or by sending a message to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information about Progent's Service Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service organizations allows your support team to become a single point of contact for virtually all IT guidance and troubleshooting your clients may need. You can grow your staff and core in-house competencies at your own pace without being forced to turn down opportunities due to a gap in expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house support group, responding to your direction, and invoices your firm rather than your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Detailed Service Reporting: Progent utilizes an advanced service reporting platform to ensure that all services delivered are fully documented. This enables support group to shift account assignments to internal personnel when you have enough people and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely accept more jobs outside your core fields of expertise and open additional territories without the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum IT support provider by offering more solutions to more clients using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: Thanks to a large team of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Keep Your Clients Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided online network support from Call Center support to high-level consulting. Efficient remote service saves money and produces fast results.
  • Top Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Thousand Oaks, California Companies
Progent's veteran team of certified consultants can deliver Thousand Oaks, California organizations a wide range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Reseller Support for IT Service Firms in Thousand Oaks, California
For additional details about Progent's consulting support for IT service organizations in Thousand Oaks, California, call 1-800-993-9400 or refer to Contact Progent.