Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Alpharetta
Progent's consulting services for network service firms in Alpharetta Georgia enables you to offer your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless supplement to your in-house IT support team. These services can put you on the fast track to grow your client base, fill out your service catalog, create happy customers, and increase your profits.
Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have worked as transparent extensions to the support groups of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.
Progent is a network support company with 20 years of experience delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network experts of any independent computer support firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your clients of professional services. Progent bills your firm exclusively and performs under your direction to deliver your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for clients who require access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Providers
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but difficult to set up and manage. Smaller IT support companies do not have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT service organizations an economical way to keep their custom branding while providing their clients responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your company can handle, the number of geographies you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT support firms include:
Progent's Consulting for IT Service Firms
Progent's consulting for IT service firms allows you to act as a single source for virtually all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills steadily without having to turn down new business due to a gap in in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Alpharetta, Georgia Businesses
Progent's veteran team of certified consultants and technical experts can provide Alpharetta, Georgia organizations a wide range of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service providers include:
Learn More Details About Progent's Consulting Program for Network Service Providers in Alpharetta, Georgia For additional details about Progent's reseller support for IT service firms in Alpharetta, Georgia, call 1-800-993-9400 or see Contact Progent.