Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Alpharetta
ProgentProgent's consulting services for IT service organizations in Alpharetta Georgia allows your company to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent supplement to your in-house IT support group. This can ease the way for you to add to your client base, flesh out your service catalog, satisfy your customers, and increase your bottom line.

Progent's team of network infrastructure experts, desktop support technicians, IT administrators, and cybersecurity professionals have acted as seamless adjuncts to the IT staffs of some of the country's largest IT service businesses. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team lets you promote and preserve your company's brand.

Progent is a network consulting firm with two decades of experience providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network experts of any private IT support company in the world. Progent has provided remote IT assistance and consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your clients of world-class IT services. Progent bills you exclusively and works under your direction to provide your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the heart of a successful service desk. But modern ticketing platforms are not only expensive to acquire and staff, but a hassle to configure and maintain. Smaller IT service organizations seldom have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT support firms an affordable way to retain their custom branding while providing their customers responsive desktop support backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Service Desk and ticketing program allow your IT service firm to increase your support workload, the range of technologies your firm can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's online desktop support group provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in larger metros is available across the country at extra cost.
  • You retain full control of your clients and billing.
  • Your clients enter service requests through your branded web portal, a toll-free phone number, or by directing a request to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional details about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service organizations allows you to act as a single source for virtually all IT expertise your customers may require. You can grow your staff and strategic IT skills steadily without being forced to turn down opportunities owing to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house support group, under your management, and bills you rather than your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Extensive Service Documentation: Progent utilizes an enterprise-class service reporting platform to make sure all services performed are thoroughly documented. This enables you to transfer account assignments to in-house consultants when you have enough staff and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and efficiently take on more jobs beyond your main areas of excellence and open new geographies without assuming the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT support provider by delivering more services to more customers using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a broad array of technologies and can act as a reliable resource for expanding your IT service business.
  • Rapid Escalation: Thanks to a large team of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Make Your Customers Satisfied: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Help Desk services to high-level consulting. Effective remote support cuts costs and produces fast results.
  • Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Alpharetta, Georgia Companies
Progent's nationwide team of certified consultants offers Alpharetta, Georgia organizations a wide array of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for IT service providers include:

Learn More About Progent's Reseller Support for Network Service Organizations in Alpharetta, Georgia
For more information about Progent's consulting support for network service organizations in Alpharetta, Georgia, call 1-800-993-9400 or refer to Contact Progent.