Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Alpharetta
ProgentProgentís consulting services for IT service organizations in Alpharetta Georgia allows your company to offer your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your regular IT services team. This can put you on the fast track to grow your revenue, fill out your service catalog, create happy clients, and improve your bottom line.

Progentís nationwide team of network experts, PC integration and troubleshooting technicians, network administrators, and data security consultants have acted as transparent adjuncts to the support staffs of some of the country's biggest IT service firms. Progentís range of expertise allows you to broaden the scope of your IT service business, and Progentís transparency lets you promote and protect your company's brand.

Progent is a network consulting firm with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private IT services firm in the world. Progent has provided remote technical support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's reseller program for IT service organizations offers seamless resale to your clients of world-class IT services. Progent bills your firm exclusively and performs under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is fundamental to a successful IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but difficult to configure and maintain. Small or niche IT support providers seldom have the required resources. Progent's Help Desk and ticketing solution gives IT support firms an affordable way to keep their own branding while providing their clients world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your firm can handle, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's remote desktop service group provides Level 1 end user help with 1-hour SLA to commence work during standard work hours.
  • Normal support times are 5am to 7pm PST, five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in larger metro areas is offered throughout the US at additional cost.
  • You keep full control of your customers and billing.
  • Your customers enter requests through your branded web portal, an 800 number, or by directing a message to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information about Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service providers allows you to become a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can build your staff and core in-house competencies steadily without being forced to turn down new business owing to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service group, under your coordination, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Extensive Service Documentation: Progent uses an advanced service documentation platform to make sure all IT services performed are thoroughly documented. This enables your IT support organization to shift account responsibilities to internal personnel when you have enough people and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can quickly and affordably accept additional jobs beyond your core fields of expertise and open new territories without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support provider by delivering more solutions to more clients under your own brand.
  • Add to Your IT Support Catalog: Progent offers top-tier expertise in a wide range of technologies and can act as a reliable resource for expanding your IT service operations.
  • Fast Escalation: Thanks to a sizable roster of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Make Your Customers Satisfied: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has delivered online network support from Call Center support to high-level consulting. Efficient online support cuts costs and produces quick solutions.
  • Top Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Alpharetta, Georgia Organizations
Progent's veteran roster of certified consultants and technical experts offers Alpharetta, Georgia companies a wide range of remote consulting and debugging services. Areas of expertise offered under Progent's consulting program for network service firms include:

Learn More About Progent's Consulting Support for Network Service Providers in Alpharetta, Georgia
For more details about Progent's reseller support for IT service organizations in Alpharetta, Georgia, call 1-800-993-9400 or refer to Contact Progent.