Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Alpharetta
ProgentProgent's consulting services for network service firms in Alpharetta Georgia enables you to offer your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless supplement to your in-house IT support team. These services can put you on the fast track to grow your client base, fill out your service catalog, create happy customers, and increase your profits.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have worked as transparent extensions to the support groups of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network support company with 20 years of experience delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network experts of any independent computer support firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your clients of professional services. Progent bills your firm exclusively and performs under your direction to deliver your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but difficult to set up and manage. Smaller IT support companies do not have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT service organizations an economical way to keep their custom branding while providing their clients responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your company can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite service in larger metro areas is offered throughout the US at additional cost.
  • You keep full control of your customers and billing.
  • Your customers enter incident reports through your custom branded web portal, a toll-free phone number, or by directing an email to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service firms allows you to act as a single source for virtually all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills steadily without having to turn down new business due to a gap in in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal support group, responding to your management, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent uses an advanced reporting system to make sure all IT services delivered are fully documented. This enables your IT support organization to shift service responsibilities to in-house personnel when you have sufficient people and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and affordably accept more opportunities outside your main areas of excellence and serve new territories without exposure to the risks associated with expanding your head count too rapidly.
  • Strengthen Your Name: You can improve your positioning as a comprehensive IT support provider by delivering more solutions to more clients using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a broad array of technologies and can act as a reliable resource for growing your IT service operations.
  • Fast Escalation: With a large roster of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Keep Your Clients Happy: Satisfied clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has provided online IT support ranging from Call Center support to advanced consulting. Efficient remote support saves money while delivering fast solutions.
  • Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Alpharetta, Georgia Businesses
Progent's veteran team of certified consultants and technical experts can provide Alpharetta, Georgia organizations a wide range of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Consulting Program for Network Service Providers in Alpharetta, Georgia
For additional details about Progent's reseller support for IT service firms in Alpharetta, Georgia, call 1-800-993-9400 or see Contact Progent.