Austin Consulting Expertise for IT Service Firms
Seamless Short-Term Support Team Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Austin
Progent's consulting services for IT service organizations in Austin Texas allows you to provide your customers Progent's consulting and Help Desk support with your company's own branding as a transparent supplement to your in-house network services team. This can ease the way for you to add to your revenue, close gaps in your service portfolio, create happy clients, and increase your bottom line.
Progent's nationwide roster of network experts, PC support specialists, network admins, and data security consultants have acted as transparent supplements to the IT staffs of some of the world's largest IT service firms. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT support business, and Progent's transparency lets you elevate and preserve your company's brand.
Progent is an IT support firm with two decades of experience providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any private IT services firm in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)
Providing Progent's Support Services Under Your Branding
Progent's reseller program for network service organizations offers transparent resale to your customers of world-class services. Progent bills you directly and performs under your direction to provide your customers support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for customers who require 24x7 support.
Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also difficult to configure and manage. Small or niche IT service companies seldom have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations an economical way to retain their own branding while delivering their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program enable you to expand your support workload, the range of technical issues your business can take on, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT support companies include:
- Progent's online desktop service group provides Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
- Standard service times are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is available at extra cost.
- Optional onsite service in major metros is available across the US at extra cost.
- You have full control of your clients and billing.
- Your customers enter incident reports using your custom branded web portal, a toll-free number, or by sending a message to your specified mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service providers allows your support team to act as a sole source for practically all IT guidance and troubleshooting your customers may need. You can build your staff and strategic in-house competencies steadily without having to decline opportunities due to a gap in expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless supplement to your internal IT service team, responding to your direction, and invoices your firm instead of your client.
- By-the-Minute Billing: Progent charges by the minute to minimize costs.
- Detailed Reporting: Progent uses an advanced documentation platform to ensure that all services performed are thoroughly described. This enables you to transfer service assignments to in-house personnel once you have sufficient staff and appropriate technical skills.
- Safely Grow Your Service Practice: You can easily and affordably take on more jobs beyond your main fields of excellence and open new territories without exposure to the risks associated with increasing your head count too rapidly.
- Strengthen Your Name: You can solidify your mind share as a comprehensive network service provider by delivering more solutions to more customers under your own brand.
- Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a wide range of IT disciplines and can be a dependable resource for growing your IT support business.
- Fast Problem Escalation: Thanks to a large team of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
- Make Your Clients Happy: Happy customers stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
- Remote Support Experts: For two decades, Progent has provided online network support ranging from Help Desk services to high-level consulting. Effective online support saves money and produces fast solutions.
- Major Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Austin, Texas Companies
Progent's seasoned team of certified consultants and technical experts offers Austin, Texas businesses a broad array of online consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure Active Directory Planning
- Microsoft 365 Configuration
- Dynamics GP Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Technical Support
- Teleworker Integration
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Integration
- Security and Compliance Expertise
- PEN Testing with NodeZero
- Disaster Recovery Planning
- Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtualization Automation
- Fast, Affordable .NET Application Development.
- Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Integration
- iPhone Integration
- Android Phone Management
- Ransomware Defense/Recovery
- Backup/Recovery Expertise
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Assessments
Learn More About Progent's Reseller Support for Network Service Providers in Austin, Texas To learn additional details about Progent's reseller program for network service organizations in Austin, Texas, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Remote Support Services Nexus Switch EIGRP
Nexus 7000 Switch IT Consultants
Cisco Nexus switches are engineered to provide the performance, expandability, resilience, cloud readiness, capacity, data protection and manageability required to function as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide remote and on-premises consulting expertise to help you to design an efficient network topology, set up pilot environments to validate your switching solution, deploy Nexus switches, define and enforce effective policies, perform security vulnerability evaluations, configure advanced monitoring and alert systems, consolidate network resources through virtualization technologies, analyze and repair switching and routing issues, optimize performance, perform capacity planning, and set up the powerful fault-tolerant capabilities available for Cisco's Nexus family of switches. Progent can also help you to upgrade efficiently from outdated Nexus switches or Catalyst switches to up-to-date Nexus switches.
NetApp MetroCluster Disk Pools Engineers
NetApp MetroCluster Design Specialists
NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering along with replication to deliver rapid, zero RPO disaster recovery between sites that are as far as 185 miles apart. Progent's team of veteran network experts can help you to design, configure, manage, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that aligns with your technical requirements and budget. Progent can make sure you follow leading practices for configuring your MetroCluster solution by delivering help with tasks like assigning disk pools, determining aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery system to prove compliance with industry standards and government mandates.
Troubleshooting System Center 2016 Endpoint Protection
Microsoft Certified Partner System Center 2016 Orchestrator Technical Consultant
Progent has more than two decades of experience integrating, maintaining and troubleshooting the core components included with System Center and can assist your organization to plan, install, maintain, and repair your Microsoft System Center ecosystem to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent can assist your organization to migrate to the latest edition of System Center from an older one or from another datacenter management solution to provide the benefits of best-in-class deployment, management automation, security and compliance, plus datacenter and critical application performance monitoring.
SQL Server 2012 Security Online Support Services
SQL Server 2012 xVelocity Online Troubleshooting
Progent can provide the support of certified engineers and seasoned software developers, database administrators, project management experts, network infrastructure architects, business continuity specialists, and certified security professionals to assist you to assess the likely benefits of SQL Server 2012 for your business, set up pilot systems at your site or at Progent's test lab, design and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and configure an efficient and safe IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.
DopplePaymer ransomware recovery Consultant
DopplePaymer ransomware recovery Services
Progent's proven ransomware recovery consultants can help your business to reconstruct an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Juniper Netscreen Cybersecurity Companies
Trend Micro Consulting
Progent provides companies of any size expert support for Intrusion Protection Systems and IPsec VPN technology from major firewall and Virtual Private Network security companies such as Palo Alto Networks, WatchGuard, Juniper Networks, Fortinet, and SonicWall. Progent can show you how to design a detailed security plan and select the right technologies from multiple suppliers to achieve your security goals while sticking within your spending restraints.
2500 Wireless Controller Online Consulting
802.11 6/6E Wireless Access Point Remote Technical Support
Progent's Cisco-certified wireless integration consultants can help organizations to configure, manage, and debug Cisco wireless products such as Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Double-Take Backup and Restore Consultants
Double Take Replication Manager Support Outsourcing
DoubleTake/Carbonite Software offers a family of products intended to deliver small businesses a range of affordable solutions for replicating and recovering vital applications such as Exchange Server, Microsoft SQL Server, Blackberry, and SharePoint. Progent's business continuity planning experts have in-depth experience incorporating DoubleTake/Carbonite technology into small company IT networks to achieve a high level of fault tolerance and business continuity readiness at an affordable cost.
Altaro VM Backup Offsite Remote Technical Support
Altaro VM Backup Verification Professional
Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, offsite, multi-site, and cloud environments and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or on-premises services to help you to design, install, optimize and debug a modern backup and disaster recovery solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup.
Cisco ASA Configuration Remote Technical Support
Cisco ASA Configuration Specialist
Progent's certified Cisco IT security consulting professionals offer expert PIX Firewall and ASA Firewall consulting support covering architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and safe access services. Ranging from compact, plug-and-play desktop devices for small and home offices to scalable enterprise-grade appliances, Cisco PIX and ASA Firewalls offer a high level of protection, performance, and high availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, minimizing common OS-specific security holes.
Remote Support Services Wi-Fi IP phone integration
24-Hour wireless VoIP phone integration Professionals
Cisco's wireless IP phones are hardened Wi-Fi handsets intended for workers who are mobile within campus, warehouse, retail or other environments where IT management wants portable phones that provide more control, security and ruggedness than is achievable with the BYOD style of mobile collaboration. Successful integration of Cisco's wireless VoIP phones usually requires that IT teams configure and optimize many key pieces of your Wi-Fi environment such as access points, switches, wireless LAN controllers, and call management tools. Progent's Cisco-certified experts can provide online and on-premises support to help you build and administer a Cisco wireless VoIP phone deployment by providing integration services that can range from troubleshooting the configuration of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.
Office Word for Mac Engineer
Office Word training Consultants
Progent's Office Word and Microsoft 365 Word experts offer a broad range of affordable online support services to help you to manage and troubleshoot your current Microsoft Word solution or help you to upgrade to a newer release of Microsoft Office Word. Services available from Progent's Word experts include VBA software development, isolating and resolving compatibility issues between different versions of Office Word, integrating Office Word with different Microsoft Office apps such as Excel and Outlook or with 3rd-party platforms and add-ons,network enhancements for dependable. reliable cloud connectivity, security consulting, smart phone and tablet synchronization, and remote training customized for your special requirements.
Sodinokibi ransomware protection and recovery Consultants
After Hours Specialists Maze ransomware protection and recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools from SentinelOne to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks.
Support SQL Server
Technology Consulting SQL Server
Progent's Microsoft certified consultants can offer small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that opens the door to the rapid development of enterprise-class business programs that can give your company a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and outside the firewall. In addition to offering expertise, support and troubleshooting services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT system. Progent can also help you upgrade from older editions of Microsoft SQL Server to SQL Server 2005.
Biggest ASA Firewalls Integration Services
ASA Firewall with Firepower Support
Progent's experienced Cisco network security consultants provide expert PIX and ASA Firewall consulting services covering infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home offices to scalable enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, performance, and high availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, specially designed operating system, eliminating possible OS-specific security gaps.
Microsoft Financial Software IT Services
Emergency Great Plains Migration Consulting
Progent's Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft accounting package and business management tool built, like all Microsoft financial solutions, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent edition of Microsoft financial software in the Microsoft Dynamics GP line, provides an affordable solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Dynamics GP/Great Plains is easy to deploy and configure, and with its modular approach you are able to license only the functions you currently need, with the option to add users and enlarge capabilities in the future. Progent's Microsoft Dynamics GP Software consulting experts can help you deploy, configure and manage Dynamics GP 2010 as well as older versions of Microsoft Dynamics GP/Great Plains.
Windows and Solaris Computer Consultants
Solaris with Windows Engineers
If your company is producing UNIX-based software on a network that has MS Windows-based servers, desktops, and office productivity products, Progent offers comprehensive information technology outsourcing that frees you to focus on your area of strategic know-how while avoiding the constant hassle of managing your company information system. By using smart network monitoring and by providing online and on-site assistance as your business needs it, Progent offers an affordable alternative for supporting an information system that provides high dependability, protection, and performance. Progent's developer support offerings include comprehensive information technology outsourcing, virtual infrastructure, remote and on-site support and troubleshooting, 24x7 monitoring, and Help Desk outsourcing.
Windows Server 2003 Services
Technical Support Windows 2003
Progent's Microsoft-certified Windows 2003 Server consultants can provide computer support and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows 2003 migration, configuration, update, and support services include system design, deployment, project management, on-premises and remote technical support and troubleshooting, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.
SCCM 2016 Support and Setup
Online Troubleshooting Configuration Manager 2016
Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes security and compliance settings management, keeps track of network assets, guards against corporate data leakage, performs health monitoring, allows secure end-user self service, and delivers a common control mechanism for managing multi-OS ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud specialists can assist your organization with any aspect of designing, installing, operating and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud, or hybrid environments.
Small Business Administration
Small Business Information Technology Outsource
Progent offers businesses of all sizes world-class network online or onsite consulting for information systems based on Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also can provide security consulting for businesses ranging from the small office to the worldwide enterprise.
Linux Network Monitoring, Nagios and MRTG Specialists
24x7 Nagios for Linux Consultancy
Nagios and MRTG are powerful, Open Source monitoring tools that operate on Linux and can be deployed to analyze UNIX environments, MS Windows networks, or mixed-OS environments where the Linux OS and Windows coexist. Nagios allows system support engineers to track network services including POP3, HTTP, FTP, and PING. Multi Router Traffic Grapher permits you to track the bandwidth in and out of SNMP-enabled network appliances including servers, routers, and switches. Progent's network integration experts can show you how to utilize both these programs to streamline and troubleshoot your system.
Biggest ISA 2004 Server Integration Support
Microsoft Proxy Server Support and Setup
Progent's Microsoft-certified ISA Server consultants have extensive backgrounds configuring Microsoft ISA Server-based security installations for information systems with many offices, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts are available to help your company in designing and implementing a configuration of ISA Server 2000 or ISA Server 2004 that supports your information protection needs without overly limiting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Exchange 2007 Edge Server Technical Support
Exchange 2007 Edge Server Network Engineer
Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Exchange Server 2007 upgrade strategy that avoids network disruption, reduces long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-site migrations, Progent has the knowledge and experience to complete your project quickly and affordably. Progent's Exchange 2007 help, troubleshooting, and design services include assistance with the integration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business goals.
Open Now Enterprise Services Project Methodology Computer Consultant
Stabilizing Phase: Design Tuning Implementation Consulting Companies
When performing consulting projects for enterprise customers, Progent uses a structured approach driven by specified milestones so as to achieve budgetary, scheduling and engineering goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management standards based on the best practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture recommendations, test models, design adjustments, and expert deployment. All facets are documented to provide a comprehensive description of technical services performed and to assist in downstream system maintenance.
Top Quality Failover Clustered Servers Onsite Technical Support
Microsoft Windows 2008 Cluster Server Computer Engineer
The server cluster technology incorporated into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 has been radically re-engineered to simplify the installation, configuration, and management of clusters that provide improved levels of system dependability, security, efficiency, and versatility. New or improved capabilities include cluster Validation, revamped setup and installation, improved cluster management, new cluster infrastructure for increased uptime, hardened security and quorum models, fewer failure points, more storage and memory capacity, and improvements for multi-site clusters. Progent's clustered server consultants can help you assess the advantages of failover clusters, plan and implement a deployment, educate your network support personnel to manage your failover clusters, provide continuing consulting and support services, and produce and test a workplace recovery procedure.
Microsoft MCSA Home Based Virtual Office
Senior Network Engineer Virtual Office Job
If you are a network consultant with system support expertise, teaming with Progent and working for our customers will enhance your skills through interaction with Progent's team of mutually supportive, world-class consulting experts. Progent's commitment to offering IT expertise and computer support to small businesses will offer you the chance to work in depth with business leaders and contribute significantly to the success of exciting organizations. In addition, Our virtual office network offers the most advanced tools for off-site support and wireless access to help you to come up with fast fixes when you troubleshoot mission-critical problems.
