Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Austin
ProgentProgent's consulting support for IT service firms in Austin Texas allows you to provide your customers Progent's consulting expertise and Help Desk support under your own branding as a transparent extension of your in-house network support team. This can ease the way for you to add to your client base, close gaps in your service portfolio, create happy clients, and increase your bottom line.

Progent's team of network experts, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as seamless supplements to the support staffs of some of the country's biggest IT service businesses. Progent's range of expertise enables you to widen the capabilities of your IT service practice, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network consulting firm with 20 years of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any private IT support firm in the world. Progent has delivered online IT support and consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your customers of professional services. Progent bills your firm exclusively and works under your direction to deliver your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are fundamental to an effective Help Desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but a hassle to set up and maintain. Smaller IT support companies rarely have the necessary financial or human resources. Progent's Call Center and ticketing solution gives IT service firms an economical way to keep their custom branding while providing their customers responsive desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Service Desk and ticketing services enable you to increase your support volume, the range of technical issues your company can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop support group provides Level 1 end user support with 1-hour SLA to commence work during normal work hours.
  • Standard support hours are from 5am to 7pm PST, five days a week.
  • Extended support is available at extra cost.
  • Optional onsite service in larger metros is available across the US at extra cost.
  • You keep full control of your clients and invoicing.
  • Your clients submit requests using your own branded web portal, a toll-free number, or by directing a request to your dedicated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service organizations allows your support team to become a sole source for practically all IT guidance and troubleshooting your clients may require. You can grow your staff and strategic IT skills steadily without having to decline new business owing to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, responding to your direction, and bills you rather than your client.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Detailed Documentation: Progent uses an advanced documentation platform to make sure all services delivered are thoroughly documented. This makes it easy for your IT support organization to transfer service responsibilities to internal personnel once you have enough staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and efficiently accept additional opportunities outside your core areas of excellence and serve additional geographies without exposure to the risks associated with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive IT service provider by offering more services to more customers under your own company name.
  • Add to Your Services Catalog: Progent can provide world-class support in a broad array of technologies and can be a dependable reservoir of skills for expanding your IT service operations.
  • Fast Escalation: Thanks to a sizable team of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Make Your Clients Satisfied: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help from your competitors.
  • Online Support Professionals: For 20 years, Progent has delivered remote network support ranging from Help Desk services to advanced consulting. Effective online service cuts costs while delivering quick solutions.
  • Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Austin, Texas Companies
Progent's seasoned roster of certified consultants can provide Austin, Texas companies a broad range of online technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Reseller Program for IT Service Organizations in Austin, Texas
For additional details about Progent's consulting program for IT service organizations in Austin, Texas, call 1-800-993-9400 or visit Contact Progent.