Austin Consulting Services for IT Service Firms
Seamless Temporary Support Team Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Austin
Progent’s consulting services for IT service firms in Austin Texas enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent augmentation of your in-house IT support group. This can help you add to your client base, close gaps in your service offerings, satisfy your clients, and increase your bottom line.
Progent's roster of network engineers, desktop integration and troubleshooting specialists, IT admins, and cybersecurity consultants have acted as seamless adjuncts to the IT groups of some of the world’s largest IT service firms. Progent’s breadth and depth of expertise enables you to broaden the capabilities of your IT service practice, and Progent’s close integration with your support team helps you promote and protect your company's brand.
Progent is a network consulting company with 20 years of experience providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer support company in the world. Progent has delivered remote technical support and consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Using Progent's Services With Your Own Brand
Progent's consulting program for network service firms features seamless resale to your clients of professional IT services. Progent bills you directly and performs under your direction to deliver your customers support services under your brand. In addition, Progent has an affordable Off-hours Support Program for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an effective Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but also a hassle to set up and maintain. Smaller IT service organizations rarely have the required financial or human resources. Progent's Call Center and ticketing solution offers IT support firms an affordable way to keep their company branding while providing their clients world-class desktop support services built around an advanced ticketing system and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features offered with Progent's Call Center and ticketing program allow you to expand your support volume, the diversity of technologies your business can take on, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT support firms include:
- Progent's remote desktop service group delivers Level 1 end user support with 1-hour SLA to commence work during standard work hours.
- Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at additional cost.
- Optional onsite support in major metros is offered throughout the US at extra cost.
- You retain full control of your customers and invoicing.
- Your clients submit service requests through your branded Internet portal, a toll-free number, or by directing a request to your assigned email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting for IT service organizations allows you to become a single point of contact for virtually all technical guidance and troubleshooting your clients may need. You can grow your staff and core in-house competencies steadily without having to decline opportunities owing to a lack of in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a seamless extension of your in-house support group, under your management, and bills your firm instead of your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
- Detailed Service Reporting: Progent utilizes an advanced documentation system to make sure all IT services performed are thoroughly documented. This enables your IT support organization to shift account assignments to internal personnel when you have sufficient people and appropriate technical skills.
- Safely Expand Your IT Support Practice: You can quickly and affordably take on additional jobs outside your main areas of expertise and serve new geographies without assuming the risks involved with increasing your head count too rapidly.
- Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT support firm by delivering more solutions to more customers using your own brand.
- Flesh Out Your Services Portfolio: Progent offers world-class expertise in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service business.
- Rapid Problem Escalation: With a large roster of high-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Make Your Customers Happy: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from other support firms.
- Online Support Experts: For two decades, Progent has provided remote network support ranging from Call Center services to high-level consulting. Efficient online service cuts costs and produces quick results.
- Major Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for Austin, Texas Companies
Progent's seasoned roster of certified engineers can deliver Austin, Texas organizations a broad array of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- AD Integration
- Office 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud
- Online IT Troubleshooting
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Expertise
- Cybersecurity Monitoring
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support Services
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtualization Management
- Windows Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- Smartphone Integration
- Apple iPhone Integration
- Android Phone Integration
- Ransomware Recovery
- Data Backup/Recovery Consulting
- Cisco IP Voice Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi AP Setup
- WiFi Site Surveys
Find Out More About Progent's Reseller Support for Network Service Providers in Austin, Texas To learn additional information about Progent's reseller program for network service firms in Austin, Texas, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Best Microsoft Access software development Professionals
24-7 Microsoft Access desktop Coding
Progent can provide cost-effective online support for all releases of Office Access including desktop and browser-based versions and offers advanced help for Access application development, database conversion, performance optimization, BI reporting, and maintenance. Progent also offers custom online classes for Access programming and DBA services.
Aironet 3700 Access Point Configuration
Immediate Aironet 1500 Access Point Network Consultant
Progent's certified wireless networking experts can help organizations of all sizes to design, implement, manage and repair Cisco Aironet wireless AP environments to achieve the performance, coverage, capacity, expandability, security compliance and ease of management needed for transparent access between Wi-Fi and wired networks. Progent can provide efficient remote and on-premises consulting services for both end-of-life and new-generation 802.11ac Aironet APs and Progent can help you design and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi access points.
SQL Server 2016 Data Warehousing Computer Consultants
Microsoft Experts On-site Support SQL Server 2016 Capacity Planning
Microsoft SQL Server 2016 offers major enhancements in performance, capacity, data security, availability, BOYD integration, plus built-in BI. Innovations include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over local and cloud-based resources. Progent's Microsoft-certified consultants can provide online and on-premises support to assist organizations of any size to implement, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Check Point VPN-1 Firewall Support
Check Point Ransomware Protection Security Audit Services
Progent's Check Point experts can show you how to select and deploy Check Point Firewall software and appliances powered by Check Point's security platform to provide an economical and efficient security defense for your information network. Progent can also help you configure other Check Point products such as Check Point ZoneAlarm and Check Point Series 80 firewalls with security products from other suppliers and provide a central source for on-going network support, administration, training, and consulting expertise.
Remote Support Jobs Cisco CCNP
Cisco Engineers Openings
If you are an information technology engineer with technical support expertise, teaming with Progent and assisting Progent's clients will expand your skills via interaction with Progent's team of mutually supportive, world-class consulting experts. Progent's commitment to offering IT consulting and technical help to small businesses will offer you the chance to consult in depth with business leaders and contribute significantly to the growth of dynamic organizations. Also, Our virtual office network offers state-of-the-art technology for off-site support and wireless connectivity to allow you to deliver fast solutions when you take on business-critical problems.
Windows Active Directory Support and Integration
Windows Active Directory Network Engineer
Windows Active Directory demands significant practical experience to configure optimally across an enterprise. Progent’s Microsoft Premier consultants are experts in designing, deploying, and troubleshooting complex Enterprise Active Directory projects. Progent’s fields of proven competence with Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, dealing with residual legacy version configuration objects in production Active Directory systems, and fixing failed configurations of Active Directory and AD-integrated programs.
Remote Mandriva Linux Consulting
24-Hour Consultant Slackware Linux
Progent's Linux support services offer small and mid-size businesses and software developers help with administering and supporting Linux systems that operate with Microsoft-based networks. Progent offers your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This wide array of expertise offers you a convenient one-stop source to help you build and manage a secure and reliable mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by combining MS Windows with major Linux derivatives such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Fully Redundant Internet Network Network Engineer
Windows 2008 Failover Cluster Server Online Support
Progent’s Disaster Recovery/Business Continuity consultants have extensive experience assisting small and mid-size organizations to minimize network downtime by offering affordable remote consulting for disaster recovery/business continuity planning, fault-tolerant network architecture, data backup and restore systems, and non-disruptive maintenance. Progent’s business continuity consultants can assist your company to develop and validate an efficient business continuity plan that matches your business needs and IT budget. Progent’s disaster recovery engineers can assist you to design, deploy, and manage fault-tolerant technologies such as redundant Internet access, virtualized servers, clustering, network load balancing, transparent online backup, and geographically dispersed data centers.
Microsoft Certified Expert Great Plains Accounting Software IT Services
Emergency Microsoft Financial Software Onsite Technical Support
Progent’s Microsoft certified consultants offer a range of consulting services for Dynamics GP. Microsoft Dynamics GP is a financial and business analysis solution based, like all Microsoft financial solutions, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP provides an affordable tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and configure, and with its modular approach you are able to purchase only the functions you currently need, with the ability to expand users and increase capabilities when necessary. Progent’s Microsoft Dynamics GP support engineers can help you deploy, configure and administer the current version of Dynamics GP or upgrade smoothly from an earlier edition.
Microsoft SMS Server Integration Services
Remote Troubleshooting SMS Server Upgrade
Microsoft Systems Management Server 2003 offers added functionality for change and configuration management of Windows-based systems via SMS Feature Packs. Feature Packs lower the net administrative expense of managing and configuring software products by making it easier to copy system images, manage mobile devices, and operate management utilities. In addition to alerting you about techniques to cut management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and perform IT tasks involving areas that Feature Packs are intended to streamline. Progent's adoption and update services can lower spending and eliminate business disruption as you move to the latest operating systems and applications. Progent's wireless engineers can help you develop efficient procedures and standards to manage PDAs and intelligent mobile phones so your field force remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security strategy that incorporates policies, procedures and IT products to keep your IT network protected.
Case Studies School Wireless
Case Study Wireless
Progent delivered a wireless networking environment that allowed a school to increase productivity and avoid the recurring expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is designed for interfacing separate locations as far as 2.5 miles apart and can reach even greater distances. This wireless solution offered improved bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz band it offered immunity to local interference.
Cisco Prime Infrastructure Help and Support
Technical Support Aironet Wave 2 Wi-Fi Access Point
Progent's Cisco CCIE wireless network consultants offer online or on-premises configuration and troubleshooting support to assist your organization to design, implement, upgrade, tune, administer and troubleshoot Aironet wireless AP deployments of any scale or topology. Progent's Cisco wireless controller experts can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-based resources to build an enterprise-wide connectivity solution that is simple to manage and expand. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, location and configuration of Aironet Wi-Fi APs to accommodate your unique workplace layout, building structure, and anticipated network traffic.
Consulting Rates Computer Consulting Group
24x7 Network Providers Consulting Rates
Progent's pricing policy is to bill for online support and on-site visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services provided during normal business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to allow simple problems to stay unaddressed.
Microsoft Certified Expert Windows 7 Wireless Specialist
24-Hour Expert Microsoft Certified Windows 7 Wireless Specialist
Progent's Microsoft certified consultants can help you to test
Migration Firm Windows .NET
Microsoft Sharepoint Server 2016 Small Business IT Outsourcing Firms
Progent's Microsoft-certified experts offer computer support and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent’s support professionals can help you plan, deploy, troubleshoot and administer the entire family of Windows .NET Servers including SQL Server, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager (SCOM).
MCSE Expert Certified Engineer Enterprise Project Management
Immediate Project Implementation Consultant
For enterprise project management assistance, Progent can provide the services of veteran IT experts with decades of experience in technology management, application development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management expertise to assist enterprise clients adhere to best practices to ensure that major projects are completed on schedule and on budget.
Windows, Linux, UNIX, Solaris Specialist
Linux with Windows Specialist
If your company network mixes Linux technology platforms with Windows, Progent can assist you to integrate your servers into a cohesive environment that permits all your operating systems to coexist for easy management, seamless information exchange, high reliability, superior throughput, and tight security. Progent's Linux and Microsoft Windows integration assistance offerings feature network infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote technical support and troubleshooting, in-person technical support, and Help Desk outsourcing.
UNIX Specialist
Support Services Solaris
Progent's Sun Solaris platform consulting services provide small and mid-size businesses and software developers assistance with administering and maintaining Sun Solaris environments that run with Microsoft-based networks. Progent offers your business contact with Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad array of expertise provides you with a convenient one-stop consulting firm to show you how to create and maintain a protected and reliable cross-platform network and communications infrastructure that allows Solaris and Microsoft interoperability by integrating Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
ISA 2004 Firewall IT Consultant
ISA 2004 Support Services
Progent's Microsoft-certified Forefront Threat Management Server and ISA Server 2006 consultants can assist you to plan, deploy, and manage a configuration of Forefront TMG or ISA Server 2006 on your information system that delivers the firewall protection, speed and ease-of-use that your business requires.
Double-Take Software Backup Specialists
Double-Take Replication Manager Specialist
DoubleTake/Carbonite Software publishes a family of products designed to deliver small and midsize businesses a range of affordable solutions for backing up and recovering business-critical workloads including Exchange Server, SQL Server, Blackberry, and Microsoft SharePoint. Progent’s business continuity planning consultants have extensive backgrounds incorporating DoubleTake/Carbonite products into small company IT networks to achieve a high level of fault tolerance and business continuity capability at a budget-friendly cost.
On-site Technical Support System Center DPM 2016
System Center 2016 Data Protection Manager Network Engineer
System Center 2016 Data Protection Manager provides automatic backup and easy recovery functions for Microsoft networks. Data Protection Manager 2016 delivers application-sensitive protection for critical workloads such as Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with VMs running on Windows Hyper-V and VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist organizations of all sizes to plan, deploy, administer, and troubleshoot a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can help you to migrate from a previous version of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 environment for on premises, colocated, cloud or hybrid deployment models. Progent can provide online or onsite consulting expertise and can deliver as-needed expertise to help you through technical bottlenecks or provide comprehensive project management or co-management support to make sure you finish your Data Protection Manager 2016 deployment on schedule and on budget.
ASA Firewall with Firepower Integration
Consultants Cisco Firesight
The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer substantially more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network consultants can help your company to manage your legacy PIX or Cisco ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, deploy, optimize, manage and debug firewall environments built on Cisco ASA firewalls with Firepower Services.
24 Hour Windows and UNIX Consulting Services
Windows and UNIX Services
If your company operates a UNIX or Linux network or a multi-OS network, Progent's CISM and ISSAP-certified consultants can help your whole organization in a wide array of security topics including security administration procedures, security design and models, access control products and techniques, applications development security, business processes security, physical security, communications, network and Internet security, and disaster recovery preparedness. CISA and CISM define the basic competencies and worldwide standards of performance that network security managers are expected to possess. These accreditations give IT management the assurance that those who have earned their CISA or CISSP certification have demonstrated the background and knowledge to deliver effective security support and consulting services.
Small Business Wireless AP Technical Support
24-7 Small Business WAP150 Online Consulting
Cisco's Small Business series of wireless access points are Linux-powered devices engineered as entry-level Wi-Fi solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants offer remote or on-premises integration and troubleshooting support to help your organization to design, implement, update, optimize, administer and debug Cisco Small Business Wi-Fi AP deployments of any scale or topology.
scom 2016 OMS integration Specialists
Onsite Technical Support scom 2016 network monitoring
System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and maximum uptime for critical applications by offering unified, mixed-platform tracking of IT infrastructure deployed across local systems and private and public clouds. Progent's consulting group offers world-class remote and onsite expertise to help businesses of all sizes to plan, implement, optimize, enhance and repair SCOM 2016 deployments. Progent can assist you to migrate to Operations Manager 2016 from earlier versions or from other IT infrastructure monitoring platforms, or combine multiple monitoring systems into a cohesive IT management solution. Progent can also help you expand your SCOM 2016 scope to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
ProSight Infrastructure Monitoring Network Consultant
Network Engineer ProSight Infrastructure Monitoring
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance issues.
Contract Network Consultants Virtual Office Job
Contractor Job Network Engineers
If you are an information technology engineer with system support experience, joining Progent and helping our customers will expand your abilities through collaboration with our team of mutually supportive, high-output consulting experts. Progent's concentration on providing network consulting and technical help to small companies will give you the opportunity to consult closely with decision makers and contribute significantly to the growth of dynamic companies. In addition, Our virtual office environment provides state-of-the-art tools for remote service and wireless connectivity to help you to come up with fast fixes when you take on mission-critical problems.
Power Pivot Programmer
24/7 Microsoft Access Development Firms
Progent can provide remote and on premises consulting to assist your organization with any facet of business intelligence reporting from troubleshooting or enhancing applications to designing and deploying an advanced BI solution. Progent's BI consultants can help you to support your current BI system, assist you to migrate databases and applications from a legacy reporting product to a current solution, and provide as-needed online training to meet your specific needs. Progent’s business reporting professionals offer experience in the leading business intelligence reporting platforms such as the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, Report Designer and Report Builder.
Specialists Sales Office
Branch Office Information Technology Consulting
Years of background providing Microsoft support and Cisco technology consulting has enabled Progent to build an unmatched ability for serving branch offices that need IT service with the flexibility common to with small organizations but which includes effective communications, complete documentation, and adherence to enterprise IT standards. If your corporation has a branch office located anywhere in or any area served by Progent's engineers, Progent can provide a broad range of in-person and on-line IT support services and system architecture expertise.
