Austin Specialists for IT Service Organizations
Seamless Temporary Support Staff Help
Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Austin
Progent’s consulting services for IT service organizations in Austin Texas allows your company to offer your clients Progent's consulting and Help Desk support with your own branding as a seamless extension of your in-house IT support group. These services can put you on the fast track to grow your client base, fill out your service catalog, satisfy your clients, and increase your bottom line.
Progent's team of network engineers, desktop support technicians, IT administrators, and data security consultants have worked as seamless expansions to the support groups of some of the world’s largest IT support businesses. Progent’s breadth and depth of technical knowledge allows you to widen the scope of your IT support practice, and Progent’s close integration with your support team lets you strengthen and protect your branding.
Progent is a network support company with 20 years of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private IT services firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)
Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your customers of professional IT services. Progent bills your firm directly and performs under your instructions to deliver your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for clients who require access to 24x7 support.
Help Desk and Ticketing for IT Service Organizations
Ticketing systems are fundamental to a successful service desk. But full-featured ticketing systems are not only costly to acquire and staff, but difficult to set up and maintain. Small or niche IT support firms seldom have the necessary resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to keep their own branding while providing their customers responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing program enable your IT service firm to expand your physical and virtual support workload, the diversity of technologies your company can handle, the locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT service firms include:
- Progent's remote desktop support group delivers Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at extra cost.
- Optional on-premises service in larger metro areas is available throughout the country at extra cost.
- You keep full control of your customers and invoicing.
- Your customers submit service requests using your custom branded Internet portal, a toll-free number, or by directing an email to your assigned mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting for IT service providers allows your support team to act as a sole source for virtually all technical expertise your customers may require. You can build your team and strategic IT skills steadily without having to turn down opportunities owing to a lack of in-house expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support group, responding to your direction, and invoices your firm instead of your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
- Extensive Service Documentation: Progent utilizes an enterprise-class reporting system to make sure all services delivered are fully described. This allows support group to shift service assignments to internal consultants when you have sufficient staff and appropriate technical skills.
- Safely Expand Your IT Support Practice: You can easily and safely take on additional opportunities beyond your main fields of excellence and serve additional geographies without exposure to the risks involved with increasing your head count too quickly.
- Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT service provider by delivering more services to more customers under your own company name.
- Flesh Out Your Services Portfolio: Progent can provide top-tier support in a wide range of IT disciplines and can be a dependable reservoir of skills for growing your IT support business.
- Rapid Problem Escalation: With a large roster of senior consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
- Keep Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
- Remote Technical Support Experts: For two decades, Progent has delivered online network support ranging from Call Center support to high-level consulting. Efficient online service saves money while delivering quick solutions.
- Top Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Austin, Texas Organizations
Progent's seasoned team of certified consultants offers Austin, Texas companies a broad range of remote consulting and debugging services. Practice areas covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory Design
- Office 365 Integration
- Microsoft Dynamics GP Consulting
- Microsoft Azure, AWS, Google Cloud Platform
- Online IT Support
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Integration
- Cybersecurity Expertise
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Tech Support
- Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Expertise
- Virtual Server Management
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Integration
- Apple iPhone Integration
- Android Phone Integration
- Ransomware Recovery
- Data Backup/Recovery Consulting
- Cisco VoIP Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Find Out More Details About Progent's Consulting Program for IT Service Providers in Austin, Texas To learn additional details about Progent's reseller support for IT service firms in Austin, Texas, call 1-800-993-9400 or see Contact Progent.
An index of content::
Office SharePoint Server 2010 Online Technical Support
Windows SharePoint Services Remote Technical Support
Progent’s Microsoft-certified consultants offer small and medium sized companies computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, groups and information. SharePoint Portal Server offers a central location for your workers or customers to access, organize, share and interact with relevant data, files, and applications and to interact with one another. It enables quicker and more intelligent decisions, more efficient access across teams and more streamlined business processes. The main goal of SharePoint Server is to bring together, in a productive way, all of the many sources of information accessible within and without an organization. Windows SharePoint Services connect workers, clients, teams and major tasks with the data they’ve developed in a way that makes data convenient to find, download and apply.
Internet Data Center Setup and Support
Collocation Specialist
Progent’s data center support services are intended for companies with hardware housed at IDCs or data center colocation hosting sites and in need of timely on-premises help at the collocation site plus remote support from Microsoft and Cisco Certified professionals. Progent offers a complete array of Internet Data Centers and IDC and colocation consulting services such as system topology analysis, Windows and Linux server installation and maintenance, tech support for server and telecommunications networking, development and installation of fault tolerant systems, defining and implementing layered security structures, firewall configuration and support, designing load balancing solutions, and planning fault tolerant server and storage clustering systems.
Linux RedHat Phone-based Specialists
IT Outsourcing Linux Phone-based
Progent offers national online technical support and troubleshooting services for companies that run networks based on versions of the Linux OS or whose information systems include a mix of Linux platforms/Linux and Microsoft Windows products. Online technical support offers optimum leverage for your IT dollar by protecting user productivity and shortening the hours charged for computer repair services. Sophisticated online support tools and skilled technicians and consultants allow Progent to solve the majority of network problems without wasting time and money by traveling to your location. In the vast majority of cases your IT problems can be dealt with by telephone or through a mix of phone help and online access. Progent can offer the services of Cisco certified CCIE network experts and CISA certified security professionals to assist you with the most difficult system issues.
Microsoft Office 2003 Consulting Services Firm
Microsoft Computer Consulting Firms
Progent’s IT outsourcing packages provide affordable computer consulting for small organizations. Whether it includes designing system infrastructure, creating an in-house Help Desk or outsourcing a one, deploying a new e-mail platform, monitoring your network, or creating an on-line eCommerce application, outsourcing your IT engineering services can contain costs and eliminate uncertainties, permitting network support expenses to grow in a more linear and controlled manner than is possible by assembling a large, knowledgeable internal IT staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and highly available system foundation for your critical business software based on Microsoft Windows including Office XP, Office 2003, and Office 2000.
Windows Server 2012 R2 Hyper-V Support and Integration
Microsoft Windows Server 2012 R2 Remote Technical Support
Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration plans, optimize your infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, train your IT support staff, create a corporate-wide security plan, automate IT administration, help with application development, and generate and validate a DR/BC plan.
ISP Selection Consultant Services
Top ISP Selection Consultant Services
Progent can provide the cost-effective services of remote Internet connectivity consultants to help your company to assess or update your ISP services so your Internet connectivity solution meets your business needs. Services available from Progent include evaluation of your current bandwidth utilization, carrier and service plan analysis and ordering, network provisioning, and managing a smooth switchover to a new carrier and/or service plan. Provisioning can include enhancing current routers and configuring additional ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations.
Remote Workers IP Voice Online Troubleshooting
Remote Workforce IP Voice Technology Consulting Services
Progent can help small and mid-size companies to deploy IP voice technology to provide their at-home employees the benefit of transparent access to the company phone system.
Azure and SCDPM integration Specialist
Azure Planning Engineer
Progent can help companies of any size to move any part of their network infrastructure to Microsoft Azure. This can streamline network management and lower hardware investments. Microsoft Azure offers a wealth of cloud services and Progent can assist you to evaluate the benefits and limitations of different cloud computing architectures you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises apps and resources and ensure you sidestep the typical errors small organizations make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and to integrate iPhones and iPads and Android handhelds.
Remote Troubleshooting MS SQL 2008
Support and Integration Microsoft SQL 2008
Progent's Microsoft-Certified SQL engineers can provide an array of services to assist small companies to design, configure, manage, and troubleshoot MS SQL Server 2008 systems in order to realize the optimum strategic benefit from this state-of-the-art database management technology. Also, Progent offers consulting expertise for system infrastructure, enterprise-wide protection, and software development to optimize the business advantage of your IT investment.
Android and SQL Server integration Setup and Support
Top Android and Outlook integration Specialists
Progent's seasoned group of IT consultants and subject matter specialists have years of experience providing remote and onsite assistance for businesses of any size who need to incorporate Android phones and tablets into their information systems so that mobile clients can work together from anywhere. Progent offers the range of skills to solve network issues that span numerous manufacturers and that entail a combination of older and current technology. Progent provides affordable remote technical support to help you with any stage of planning, implementing, managing and troubleshooting your BYOD environment. Progent can deliver as-needed support to assist you to resolve especially stubborn technical problems, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network initiatives on schedule and within budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and can provide support for operating systems, applications, management utilities and hardware infrastructure. Progent also can provide specialized group or individual training sessions to show you how to manage and use Android phones efficiently.
CCNP Certified Network Management Computer Firms
Cisco Network Management Consultancy Services Company
Progent's Cisco-Certified network consultants can assist you to use Cisco's network management utilities along with a selection of specialized third-party applications to create a comprehensive network management solution in order to keep your environment operating smoothly, fully utilize limited resources, guard your data, revive rapidly from device failure or deliberate assaults, and allow you to expand or repurpose valuable resources sensibly and economically as your company grows.
Microsoft Exchange 2003 Setup and Support
IT Consultant Microsoft Exchange
Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Microsoft Exchange 2003 migration strategy that minimizes network disruption, reduces long-term service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-location upgrades, Progent has the knowledge and experience to finish your move rapidly and affordably. Progent's Exchange Server 2003 help, troubleshooting, and design offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.
Office Word for Mac Learn
Mac Application Instruction
Progent offers onsite education customized for people who want to expand their knowledge of the Apple macOS and OS X operating system, Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar classes for macOS and Mac OS X applications.
Amazon MWS programming Programming Firm
Amazon Marketplace Web Service Programming Company
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can expand their market, reduce their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you shorten development time and costs and get to market quickly.
Sun Solaris Computer Consulting
Sun Solaris Outsourcing
If your business computer system combines Solaris technology with Windows, Progent can show you how to incorporate your IT resources into a cohesive network that allows all your operating systems to run side by side for simple administration, transparent information exchange, high availability, enhanced performance, and tight security. Progent's Sun Solaris and Microsoft Windows coexistence support offerings feature IT infrastructure integration and support, consulting for Windows services for UNIX, remote server monitoring and administration, remote network help and repair, in-person technical support, and Help Desk support.
Google Cloud Access Management Consult
Professional Google Cloud integration
Progent offers affordable online and on-premises support to assist companies to migrate all or part of their critical network infrastructure to Google Cloud Platform services. This can save time and hardware costs and allow access to Google's state-of-the-art AI and machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, preparedness evaluation, system design, testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security.
Private Cloud Virtual Datacenter Hosting Consultant Services
Specialists Private Cloud Solutions
Progent’s private cloud hosting allows small and midsize businesses to run key applications like Microsoft SQL and Exchange Server from a hardened Tier III data center on fully redundant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for automatic backup replication and restore. Smaller organizations can use Progent’s private cloud hosting service to avoid major capital costs for the purchase, maintenance, and management of network equipment and facilities while achieving the highest levels of network reliability and physical security.
Managed IT Services Consultants Online Support
Managed IT Services Consultants Remote Consulting
Progent's ProSight portfolio of managed services are intended to provide businesses who maintain small in-house IT administration and support staffs with low-cost access to world-class management tools and consulting experts. Benefits of the ProSight line of managed IT services include predictable IT maintenance expenses, smart automation of common management processes, continual adoption of the latest technology, smooth migration from older systems to modern solutions, improved alignment of information technology with strategic goals, access to seasoned network experts, and freeing up management to focus on business issues instead of fast-evolving computer technology.
Security Consultants Juniper NetScreen 5400 Firewall
Juniper NetScreen Security Contractor
Progent's Juniper-certified NetScreen consultants can assist your company to install and integrate NetScreen 5000 series routers, upgrade from older NetScreen products to more current Juniper technologies, and repair infrastructure problems in Juniper-only or mixed-vendor environments.
Managed IT Services Consulting Onsite Technical Support
ProSight Remote Managed IT Services Specialist
Progent's ProSight family of managed IT services are designed to provide businesses who maintain small internal network support staffs with low-cost help from world-class management platforms and technical expertise. Benefits of Progent's ProSight catalog of managed services include predictable network maintenance costs, automation of routine administrative tasks, continual adoption of the latest information technology, graceful migration from legacy technology to current solutions, improved fit between information technology with strategic objectives, access to veteran IT consultants, and allowing management to focus on business issues instead of fast-evolving information technology.
Migration Consultants Cisco Remote Access
Cisco Router Computer Companies
Progent's Cisco-certified CCIE network consultants can assist you to configure, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone consulting, and CUCM/CallManager software support.
