Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Austin
ProgentProgentís consulting services for IT service firms in Austin Texas enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent augmentation of your in-house IT support group. This can help you add to your client base, close gaps in your service offerings, satisfy your clients, and increase your bottom line.

Progent's roster of network engineers, desktop integration and troubleshooting specialists, IT admins, and cybersecurity consultants have acted as seamless adjuncts to the IT groups of some of the worldís largest IT service firms. Progentís breadth and depth of expertise enables you to broaden the capabilities of your IT service practice, and Progentís close integration with your support team helps you promote and protect your company's brand.

Progent is a network consulting company with 20 years of experience providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer support company in the world. Progent has delivered remote technical support and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's consulting program for network service firms features seamless resale to your clients of professional IT services. Progent bills you directly and performs under your direction to deliver your customers support services under your brand. In addition, Progent has an affordable Off-hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an effective Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but also a hassle to set up and maintain. Smaller IT service organizations rarely have the required financial or human resources. Progent's Call Center and ticketing solution offers IT support firms an affordable way to keep their company branding while providing their clients world-class desktop support services built around an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features offered with Progent's Call Center and ticketing program allow you to expand your support volume, the diversity of technologies your business can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop service group delivers Level 1 end user support with 1-hour SLA to commence work during standard work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in major metros is offered throughout the US at extra cost.
  • You retain full control of your customers and invoicing.
  • Your clients submit service requests through your branded Internet portal, a toll-free number, or by directing a request to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional details about Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service organizations allows you to become a single point of contact for virtually all technical guidance and troubleshooting your clients may need. You can grow your staff and core in-house competencies steadily without having to decline opportunities owing to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your in-house support group, under your management, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Reporting: Progent utilizes an advanced documentation system to make sure all IT services performed are thoroughly documented. This enables your IT support organization to shift account assignments to internal personnel when you have sufficient people and appropriate technical skills.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably take on additional jobs outside your main areas of expertise and serve new geographies without assuming the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT support firm by delivering more solutions to more customers using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers world-class expertise in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service business.
  • Rapid Problem Escalation: With a large roster of high-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Customers Happy: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from other support firms.
  • Online Support Experts: For two decades, Progent has provided remote network support ranging from Call Center services to high-level consulting. Efficient online service cuts costs and produces quick results.
  • Major Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Austin, Texas Companies
Progent's seasoned roster of certified engineers can deliver Austin, Texas organizations a broad array of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Support for Network Service Providers in Austin, Texas
To learn additional information about Progent's reseller program for network service firms in Austin, Texas, call 1-800-993-9400 or refer to Contact Progent.