Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Hayward
ProgentProgent's consulting support for IT service organizations in Hayward California enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless augmentation of your regular IT services group. This can help you grow your client base, close gaps in your service offerings, satisfy your customers, and improve your profits.

Progent's nationwide roster of network engineers, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have acted as transparent expansions to the support groups of some of the world's biggest IT support businesses. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT support practice, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is an IT consulting firm with 20 years of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT support company in the world. Progent has provided online IT support and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your customers of world-class IT services. Progent bills your firm directly and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the enabling technology behind an effective IT Call Center. But full-featured ticketing platforms are not just costly to license and staff, but also challenging to configure and maintain. Small or niche IT service providers do not have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service organizations an affordable way to keep their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The features offered with Progent's Help Desk and ticketing services allow you to increase your support workload, the diversity of technologies your business can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support group provides Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in larger metros is offered throughout the country at additional cost.
  • You keep full control of your customers and billing.
  • Your customers submit incident reports via your custom branded web portal, a toll-free number, or by sending a request to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details about Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a single source for practically all IT expertise your customers may need. You can build your staff and core IT skills steadily without being forced to turn down opportunities owing to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service team, under your coordination, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Extensive Reporting: Progent utilizes an enterprise-class service reporting system to ensure that all IT services delivered are thoroughly described. This allows you to transfer service responsibilities to in-house personnel when you have enough staff and appropriate technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and safely accept more jobs outside your main areas of excellence and open additional territories without assuming the risks associated with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive network service provider by delivering more services to more customers under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of technologies and can act as a reliable resource for expanding your IT service business.
  • Fast Problem Escalation: With a sizable team of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
  • Online Support Experts: For two decades, Progent has delivered online IT support from Call Center services to high-level consulting. Efficient remote support saves money while delivering quick solutions.
  • Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Hayward, California Businesses
Progent's seasoned roster of certified consultants offers Hayward, California organizations a broad range of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Consulting Support for IT Service Organizations in Hayward, California
To learn more details about Progent's consulting support for network service organizations in Hayward, California, call 1-800-993-9400 or visit Contact Progent.