Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Hayward
ProgentProgent's consulting support for IT service firms in Hayward California allows your company to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a seamless extension of your regular IT support team. This can ease the way for you to grow your client base, flesh out your service catalog, create happy customers, and improve your profits.

Progent's nationwide team of network infrastructure engineers, desktop support technicians, network administrators, and data security consultants have acted as transparent expansions to the IT staffs of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent's close integration with your support team helps you strengthen and preserve your branding.

Progent is a network consulting company with 20 years of background delivering remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your clients of world-class IT services. Progent bills your firm directly and works under your direction to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not only costly to license and staff, but difficult to set up and manage. Smaller IT service organizations do not have the required resources. Progent's Help Desk and ticketing program gives IT service organizations an economical way to keep their own branding while delivering their customers world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing solution enable you to increase your support workload, the range of technologies your business can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's remote desktop support group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite service in major metros is offered across the country at extra cost.
  • You have complete control of your customers and billing.
  • Your clients enter service requests via your own branded Internet portal, an 800 phone number, or by directing a message to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service providers allows you to act as a sole source for practically all technical guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills steadily without having to say no to opportunities due to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service team, under your management, and bills you instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent utilizes an advanced service documentation system to make sure all IT services performed are fully documented. This makes it easy for your IT support organization to transfer service responsibilities to internal consultants when you have sufficient people and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and efficiently accept additional jobs beyond your main fields of expertise and open additional geographies without the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT service provider by delivering more services to more clients under your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a wide range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support business.
  • Fast Escalation: Thanks to a sizable team of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Keep Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
  • Online Support Experts: For two decades, Progent has delivered online network support from Call Center support to high-level consulting. Efficient remote support saves money and produces quick solutions.
  • Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Hayward, California Companies
Progent's veteran team of certified engineers offers Hayward, California organizations a broad array of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Reseller Program for IT Service Firms in Hayward, California
To learn additional details about Progent's reseller program for network service organizations in Hayward, California, call 1-800-993-9400 or refer to Contact Progent.