Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Hayward
Progent's consulting support for IT service firms in Hayward California allows your company to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a seamless extension of your regular IT support team. This can ease the way for you to grow your client base, flesh out your service catalog, create happy customers, and improve your profits.
Progent's nationwide team of network infrastructure engineers, desktop support technicians, network administrators, and data security consultants have acted as transparent expansions to the IT staffs of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent's close integration with your support team helps you strengthen and preserve your branding.
Progent is a network consulting company with 20 years of background delivering remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Using Progent's Services Under Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your clients of world-class IT services. Progent bills your firm directly and works under your direction to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not only costly to license and staff, but difficult to set up and manage. Smaller IT service organizations do not have the required resources. Progent's Help Desk and ticketing program gives IT service organizations an economical way to keep their own branding while delivering their customers world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing solution enable you to increase your support workload, the range of technologies your business can handle, the number of geographies you can serve, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT service companies include:
Progent's Consulting for IT Service Providers
Progent's consulting for IT service providers allows you to act as a sole source for practically all technical guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills steadily without having to say no to opportunities due to a lack of expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Hayward, California Companies
Progent's veteran team of certified engineers offers Hayward, California organizations a broad array of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service providers include:
Find Out More About Progent's Reseller Program for IT Service Firms in Hayward, California To learn additional details about Progent's reseller program for network service organizations in Hayward, California, call 1-800-993-9400 or refer to Contact Progent.