Memphis Consultants for Network Service Firms
Short-Term Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Memphis
Progent's consulting support for IT service firms in Memphis Tennessee enables you to provide your clients Progent's consulting expertise and Help Desk support under your brand as a seamless supplement to your regular network services team. This can ease the way for you to add to your revenue, close gaps in your service offerings, create happy customers, and increase your bottom line.
Progent's nationwide team of network engineers, desktop support specialists, IT admins, and data security consultants have acted as seamless extensions to the support staffs of some of the country's biggest IT service firms. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support business, and Progent's close integration with your support team helps you strengthen and protect your company's brand.
Progent is an IT consulting company with two decades of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent IT services company in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)
Using Progent's Services Under Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of professional services. Progent bills you directly and works under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of a successful IT Call Center. But full-featured ticketing platforms are not just expensive to acquire and staff, but difficult to configure and manage. Small or niche IT service firms do not have the necessary resources. Progent's Help Desk and ticketing solution gives IT support firms an economical way to keep their own branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support volume, the range of technologies your business can take on, the number of locations you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
- Normal support times are from 5am to 7pm PST, five days per week.
- Extended hours support is offered at additional cost.
- Optional on-premises support in major metros is available throughout the country at additional cost.
- You have complete control of your customers and invoicing.
- Your clients enter requests by means of your branded web portal, a toll-free phone number, or by directing an email to your assigned mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for Network Service Organizations
Progent's consulting for IT service organizations allows your support team to act as a sole point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your team and core IT skills at your own pace without having to decline opportunities due to a lack of expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your in-house support team, under your direction, and invoices your firm rather than your customer.
- Granular Billing: Progent bills on a per-minute basis to reign in costs.
- Extensive Documentation: Progent utilizes an enterprise-class service documentation system to ensure that all IT services delivered are fully documented. This enables your IT support organization to transfer account assignments to internal consultants once you have sufficient people and appropriate technical skills.
- Safely Grow Your Service Practice: You can quickly and affordably take on more jobs beyond your main areas of expertise and serve new territories without assuming the risks associated with increasing your head count too rapidly.
- Strengthen Your Name: You can improve your positioning as a full-spectrum IT service provider by offering more services to more clients using your own company name.
- Add to Your IT Support Catalog: Progent can provide top-tier support in a wide array of technologies and can act as a reliable reservoir of skills for expanding your IT support business.
- Rapid Escalation: With a sizable roster of top-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
- Keep Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
- Online Technical Support Experts: For two decades, Progent has delivered remote network support ranging from Help Desk support to advanced consulting. Efficient remote service cuts costs and produces quick solutions.
- Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Memphis, Tennessee Companies
Progent's veteran team of certified consultants can deliver Memphis, Tennessee companies a broad range of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:
- Exchange 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure AD Integration
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud
- Online IT Troubleshooting
- Telecommuter Support
- Cisco Network
- Juniper Technology
- Cisco Routers Troubleshooting
- Security and Compliance Consultants
- Pentesting with NodeZero
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Tech Support
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Automation
- Rapid, Affordable .NET Software Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- Smartphone Management
- Apple iPhone Integration
- Android Smartphone Support
- Ransomware Defense and Recovery
- Backup/Recovery Expertise
- Cisco VoIP Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Program for IT Service Firms in Memphis, Tennessee To learn more information about Progent's consulting program for IT service firms in Memphis, Tennessee, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Troubleshooting Office 365
Microsoft 365 Integration Support and Setup
Microsoft 365, formerly branded Office 365, is Microsoft's extensive family of productivity applications and cloud services available on a subscription basis. Microsoft 365 programs and cloud-based services are offered in a variety of product bundles intended for customers ranging from students and home offices to global enterprises. Progent can provide quick and affordable online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Google Android platforms. Progent can help your business to evaluate the many subscription options offered with Microsoft 365 and integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with multi-vendor environments that incorporate Windows, macOS, and Linux software. Progent can also assist you to build and manage hybrid networks that transparently combine local and cloud-based resources.
SIP Infrastructure IT Consulting
8800 Series IP Phone Help and Support
Progent's Cisco certified network infrastructure experts can provide advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
Professionals Windows Server 2008 Hyper-VI
Windows Server 2008 R2 Network Consultant
Progent's Microsoft-certified consultants can help you to calculate the advantages of Windows Server 2008 for your business, develop pilot programs and migration strategies, integrate Windows Server 2008 with your IT environment and workload, train your IT personnel how to use enhanced management tools, and provide ongoing consulting and support via low-cost alternatives including Help Desk service and remote technical assistance.
Exchange 2013 VoIP Network Consultants
Exchange 2013 Active Directory Network Consultant
Microsoft Exchange 2013 includes significant improvements to the functionality of Exchange Server 2010 and delivers important new features as well as a redesigned structure. These enhancements favorably impact key areas including manageability, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, create an efficient validation and rollout plan, and educate your IT team to manage your Exchange Server 2013 environment. Progent also offers affordable online consulting and management services for Microsoft Exchange 2013.
Windows 2000 Server Consulting Services
Immediate Windows 2000 Server Engineer
Progent's Microsoft-certified Windows Server 2000 experts can provide computer help and IT consulting services for the entire line of .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server configuration, optimization, and support offerings include network planning, deployment, documentation, on-site and remote support, Help Desk outsourcing, professional security consulting, full service outsourcing, and cost-effective co-sourcing.
Online Technical Support Windows Server 2022 Secured-core server
Best Windows Server 2022 Live Migration Consultants
Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to design and carry out a cost-effective migration to Windows Server 2022 that features high availability and that uses an on-premises system architecture or a hybrid model that combines cloud-hosted Windows Server Online with an on-site implementation of Windows Server 2022.
Automatic Network Topology Diagrams Technology Consulting Services
Automatic Topology Mapping IT Services
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks.
VMM and SQL Server Integration Services
Top VMM Database Consulting Services
Progent's Microsoft-certified consultants can assist organizations of any size to adhere to leading practices to configure SCVMM 2012 hosts, networking, storage systems, and libraries; plan, implement, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can help you to upgrade from a legacy edition of SCVMM or from another virtualization management system, and Progent can assist you to enhance and troubleshoot your current SCVMM ecosystem so you realize maximum return on investment.
Support and Setup Duo Identity Verification
Duo MFA and Single Sign-on (SSO) Technology Consulting Services
Progent's Duo service plans utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other personal devices.
24x7 Intune Certification Management Network Engineer
Microsoft Intune Migration Remote Support
Progent's Microsoft-certified Intune consultants can help your organization to understand the strategic case for utilizing Intune for managing your portable computers including notebooks, phones, and tablets powered by Windows, Apple iOS, and Google Android. Progent can help your company to configure security and compliance policies, plan and deploy pilot systems to confirm the benefits of Intune for your network, deploy Intune throughout your enterprise, combine Intune with System Center Configuration Manager for unified change management, and troubleshoot your Intune solution.
24x7 High Availability Data Center Consultant
Microsoft Fault Tolerant Internet Data Center Online Support Services
Progent's Data Center professionals can help you identify high availability data centers that meet the particular needs of your business. High availability Internet Data Centers are particularly attractive to small organizations because of their affordability and convenience in comparison to pursuing a do-it-yourself approach. Trying to create an on-site data center that offers even a minimum level of fault tolerance is too costly for typical small organizations. Progent is ready to show you how to reap all the advantages of high availability data centers and fault tolerant colo sites by offering a complete array of engineering and support services.
Windows 2019 Online Consulting
Windows Server 2019 and SCOM Help and Support
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can help you to design a DR/BC solution built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
UNIX, Windows Consulting
24 Hour Services UNIX, Windows
If your company is developing UNIX or Linux software in an environment that has Windows-based servers, PCs, and office productivity products, Progent offers full-service information technology outsourcing that frees you to concentrate on your area of strategic know-how without the continual hassle of maintaining your company information system. By using smart server monitoring and by providing online and in-person assistance when your company needs it, Progent offers an economical solution for managing an information network that provides high reliability, protection, and efficiency. Progent's developer support services feature comprehensive information technology outsourcing, virtual infrastructure, remote and on-site service and troubleshooting, network monitoring, and Helpdesk support.
24-7 Herakles Data Center Test Lab Specialists
PXE evaluation Lab Consulting
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for testing mission-critical applications, developing efficient system upgrade procedures, assessing and optimizing performance, planning or validating disaster recovery strategies, resolving compatibility issues, and establishing training environments for the latest technologies. For Progent clients without adequate internal resources to configure effective pilot environments, the lab cuts capital costs and technical risk and helps keep critical IT projects on schedule.
Hornetsecurity Altaro VM Backup and VMware ESXi Support and Integration
Hornetsecurity Altaro VM Backup Replication IT Consulting
Altaro VM Backup from Hornetsecurity offers small organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also enables cost-effective backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises services to help you to plan, deploy, optimize and troubleshoot a modern backup and disaster recovery solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup.
Virtual Help Desk Online Help
Shared Help Desk Consultant
Progent's Shared Call Center service allows your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the top shared professional services automation tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Dynamics GP SmartList Builder Technology Professional
Dynamics GP SSAS Services
Dynamics GP accounting includes analytics and reporting features that let you track all operations, revenues and expenses, and market trends with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting services can help you design reports that allow you to understand your business more thoroughly, turning uncooked data into useful management information. Progent is able to improve your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other development environments in order to offer specialized line-of-business software development and web commerce applications that integrate transparently with Dynamics GP.
24 Hour Integration Microsoft Exchange
Top Microsoft Exchange Upgrade Remote Support
Progent's expert support team can help you design and deploy a smooth in-place Microsoft Exchange 2003 migration strategy that minimizes network downtime, reduces ongoing service requirements, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-site migrations, Progent has the background to complete your move quickly and economically. Progent's Exchange Server 2003 help, repair, and design services include expertise with the configuration of outside vendor add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.
Forefront TMG Network Consultant
Specialist Threat Management Gateway
Forefront TMG 2010 is based on the proven security capabilities of ISA Server and provides a centrally managed web gateway that delivers a one-server solution for an array of security features including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, VPN control, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides comprehensive web security logging and reporting features, allows customized reports generated by Microsoft SQL Server, works with Active Directory to simplify authentication, and can be deployed as a virtual machine to lower expenses and improve availability. Progent's Microsoft-certified engineers can help your company to design and carry out test and production implementations; integrate Forefront Threat Management Gateway with Windows 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and deliver continuing consulting and repair services. Progent can also help your organization to upgrade economically to Forefront TMG 2010 from ISA Server.
IT Consulting scom 2016 migration
scom 2016 Exchange Server integration Specialists
Microsoft System Center 2016 Operations Manager is designed to ensure top performance and dependable uptime for critical applications by offering unified, mixed-platform monitoring of IT resources installed throughout on-premises datacenters and cloud environments. Progent's consulting group offers advanced online and onsite support to assist businesses of all sizes to design, implement, tune, update and troubleshoot SCOM 2016 solutions. Progent can help you to migrate to SCOM 2016 from older versions or from different monitoring products, or integrate multiple monitoring systems into a unified IT management ecosystem. Progent can also help you expand your SCOM 2016 environment to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Nephilim ransomware hot line Professional
ransomware removal and data restore Consult
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Microsoft Teams PBX integration Services
Specialists Microsoft Teams VoIP
Progent can assist you to design a migration to Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud or mixed deployment of Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Microsoft Windows Server 2008 R2 Consultant Services
Remote Support Services Windows Server 2008 R2
Progent's Microsoft-certified consultants can help you to evaluate the benefits of Windows Server 2008 for your company, develop pilot systems and rollout plans, install Windows Server 2008 with your IT infrastructure and applications, train your support personnel how to run new administration tools, and deliver continuing consulting and troubleshooting via low-cost options including Helpdesk support and online technical support.
ProSight Email Guard Content Filtering Service Professionals
Best ProSight Email Security Specialists
Progent's ProSight Email Guard solution uses the technology of top information security companies to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's ProSight Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.
Amazon S3 disaster recovery Reports
Amazon EC2 VPN Design Firms
Progent can provide affordable online consulting to assist companies to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Glacier for low-cost long-term archiving. Progent can assist you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, architectural design and review, testing, configuration, centralized administration, performance optimization, software license management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewall configuration and VPN access and can help you deploy all-cloud or hybrid cloud networking models that seamlessly incorporate Amazon AWS services. Progent offers as-needed consulting to assist you to resolve complex technical issues or Progent can provide project management outsourcing or co-sourcing services to help you move to the Amazon AWS cloud on time and on budget.
Sun Solaris Integration Support
Solaris Online Support Services
If your business network combines Solaris technology with MS Windows, Progent can help you to integrate your servers into a unified environment that allows all your OS platforms to run side by side for simple administration, transparent dataflow, high availability, enhanced performance, and strong protection. Progent's Sun Solaris and Windows coexistence support offerings include network architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online network help and repair, in-person technical support, and Helpdesk outsourcing.
WiFi 6/6E Troubleshooting Consulting
WiFi 6/6E Integration Specialists
Progent can show you how to plan, configure, manage, monitor, and troubleshoot an efficient Wireless LAN infrastructure, select sensible products, and integrate access points, wireless bridges, antennas, wireless controllers, and various wireless products. Progent can also show you how to put together a thorough 802.11x network security strategy that is well integrated with the security strategy for your overall business network.
24-7 Android patch management Professionals
Printer firmware patch management Consulting
Progent's managed services for patch management provide businesses of all sizes a flexible and affordable solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your servers, endpoints printers and scanners, network appliances such as switches and wireless APs, and Internet-of-Things (IoT) devices like alarms and health monitors.
IP Telephony Outsourcing
Cisco Video IP Phones Online Help
Progent's Cisco-certified IP phone and video IP phone experts can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, previously branded CallManager, or with Unified Communications Manager Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager apps like Unified CM IM and Presence Jabber, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Oracle Database Resource Manage Engineer
HTML programming Services
Progent's team of expert programmers, database designers, and project managers can help enterprise clients to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include access to seasoned project managers for advanced planning and project co-ordination or Progent can help clients fill in expertise gaps by providing database architects and software programmers experienced in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist clients to integrate SharePoint with other applications such as Microsoft SQL and Excel to build data-driven intranets and web portals. Progent also can provide expertise with multiple web development technologies and can assist clients to build, expand, repair, or migrate web-based applications to utilize the latest advances in web technology.
Configuration Microsoft System Center Operations Manager
Professional Operations Manager
Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, enhancing and repairing System Center Operations Manager solutions and can provide companies of any size expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric and Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or onsite technical support to help you to remediate critical problems detected by System Center 2012 Operations Manager.
Specialist Bandwidth Throttling Test Lab
Technology Professional PXE evaluation Lab
The Progent Test and Training Lab at the QTS Data Center can be used for testing line-of-business applications, developing cost-effective migration procedures, evaluating and tuning performance, planning or validating business continuity strategies, resolving compatibility problems, and establishing training environments for new products and technologies. For Progent clients who lack sufficient in-house resources to assemble effective test systems, Progent's Test and Training Lab cuts capital costs and technical risk while keeping vital network initiatives on schedule.
Offsite Workers Data Protection Computer Consultant
Offsite Employees Data Protection IT Consulting
Progent can help small and mid-size companies to design, deploy, validate and troubleshoot backup systems to support telecommuters.
Amazon S3 disaster recovery Engineer
Amazon AWS hybrid cloud integration Expert Development
Progent offers affordable remote consulting to assist businesses of any size to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable cloud storage, and Glacier for low-cost archival storage. Progent can help you with every phase of Amazon AWS integration including needs analysis, preparedness assessment, system design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy cloud-centric or hybrid cloud environments that seamlessly incorporate Amazon AWS resources. Progent can provide occasional support to help you to overcome technical roadblocks or Progent can deliver project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS cloud on time and on budget.
Dynamics NAV Applications Consulting
Dynamics 365 AX Application Consulting
Besides offering access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, management help, upgrade support, and one-on-one or group online training tailored to meet your particular needs. Progent's consultants also can help you integrate and maintain a protected, robust network foundation to support your ERP, MRP and accounting applications.
Award Winning Support and Help Antispam
24/7 Postini Subscription
E-Mail Guard by Postini provides continually updated spam and virus blocking, content filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini aggregator and service specialist. If your organization is too small to purchase for a regular Postini license, you can still have access to Postini's Perimeter Manager technology via Progent's E-Mail Guard antispam and virus defense service program. Progent's certified e-mail protection professionals can help you develop an email safety strategy that features spam filtering and virus protection services and policies.
Supplemental Call Center Online Help
Virtual Help Desk Remote Technical Support
Progent provides three basic types of Help Desk services : Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts offers your customers easy access to a reliable support group with extensive experience providing phone support and online repair for networks based on Microsoft products. Progent's concentration is on earning the support Help Desk a positive image as a key contributor to company productivity. Progent's target is to resolve rather than merely report problems.
Small Business Migration
CCIE Expert Certified Small Office Tech Support
Progent's Microsoft and Cisco premier network engineers offer expert support for a wide range of products and technologies and can deliver that assistance remotely anywhere in the U.S. or onsite in select cities across the United States and anywhere in California. Progent provides online support for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Microsoft Windows and UNIX/Linux technology. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for complex network problems, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security planning and troubleshooting. Progent has provided online network support to companies in all 50 states in the U.S.
VMware vCloud Suite Consultant
VMware Site Recovery Manager Compliance Specialists
VMware's NSX network virtualization platform enables you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high level of automation independent of the hardware making up the basic network infrastructure. VMware Site Recovery Manager allows automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly recover the complete virtualized network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist your organization to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager and VMware NSX.
