Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Memphis
ProgentProgentís consulting services for IT service firms in Memphis Tennessee allows your company to provide your clients Progent's consulting expertise and Help Desk support with your company's brand as a seamless augmentation of your regular network services team. These services can put you on the fast track to add to your revenue, close gaps in your service catalog, satisfy your customers, and improve your profits.

Progentís nationwide team of network engineers, desktop support specialists, IT administrators, and data security professionals have worked as transparent supplements to the IT staffs of some of the country's largest IT support firms. Progentís breadth and depth of technical knowledge enables you to add to the scope of your IT support business, and Progentís close integration with your support team lets you promote and protect your company's brand.

Progent is an IT consulting firm with two decades of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent computer services company in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your clients of professional services. Progent bills you exclusively and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind a successful Help Desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but a hassle to set up and maintain. Smaller IT service companies do not have the necessary resources. Progent's Help Desk and ticketing solution offers IT service firms a practical way to retain their own branding while delivering their clients world-class desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing program enable you to increase your support workload, the range of technical issues your company can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's online desktop support group delivers Level 1 end user assistance with 1-hour SLA to commence work during normal work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in larger metro areas is offered throughout the US at additional cost.
  • You have complete control of your customers and billing.
  • Your customers enter requests by means of your custom branded web portal, an 800 phone number, or by sending a message to your specified email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information about Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole point of contact for virtually all IT guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies steadily without being forced to turn down new business due to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house support team, responding to your direction, and invoices you instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Documentation: Progent utilizes an enterprise-class service reporting platform to ensure that all services performed are thoroughly documented. This makes it easy for your IT support organization to shift service assignments to internal consultants when you have sufficient people and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and safely accept additional jobs outside your main fields of excellence and open additional territories without assuming the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive network support firm by delivering more solutions to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can be a dependable resource for expanding your IT support operations.
  • Rapid Escalation: Thanks to a sizable roster of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
  • Remote Support Experts: For two decades, Progent has delivered online IT support from Call Center services to high-level consulting. Efficient online support saves money while delivering quick results.
  • Major Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Memphis, Tennessee Businesses
Progent's veteran roster of certified consultants and technical experts can deliver Memphis, Tennessee organizations a wide range of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Learn More About Progent's Reseller Program for IT Service Organizations in Memphis, Tennessee
To learn additional details about Progent's consulting program for IT service firms in Memphis, Tennessee, call 1-800-993-9400 or visit Contact Progent.