Memphis Consultants for Computer Support Companies
Short-Term Support Team Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Memphis
Progent’s consulting support for network service firms in Memphis Tennessee allows you to offer your clients Progent's consulting and Help Desk Call Center support under your brand as a transparent supplement to your regular network services team. These services can put you on the fast track to grow your revenue, close gaps in your service offerings, satisfy your clients, and improve your bottom line.
Progent's team of network engineers, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as transparent adjuncts to the IT groups of some of the country's biggest IT service businesses. Progent’s range of expertise allows you to broaden the capabilities of your IT service practice, and Progent’s close integration with your support team lets you promote and preserve your company's brand.
Progent is an IT consulting firm with two decades of experience providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer services firm in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Reselling Progent's Services With Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your customers of professional services. Progent bills you exclusively and performs under your direction to provide your customers support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who require 24x7 technical support.
Help Desk and Ticketing for IT Service Providers
Ticketing is fundamental to an effective IT Call Center. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but a hassle to configure and maintain. Smaller IT support providers seldom have the necessary resources. Progent's Call Center and ticketing program gives IT service organizations a practical way to retain their company branding while delivering their customers world-class desktop support backed by an advanced ticketing system and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Call Center and ticketing services allow you to expand your support volume, the range of technical issues your firm can take on, the locations you can service, and your overall availability.
Key features of Progent's Call Center and ticketing solution for IT service organizations include:
- Progent's remote desktop service team provides Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
- Standard service hours are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is available at additional cost.
- Optional onsite service in major metro areas is available throughout the US at additional cost.
- You retain full control of your clients and billing.
- Your customers submit incident reports by means of your own branded Internet portal, a toll-free number, or by directing an email to your specified mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service organizations allows you to act as a single point of contact for virtually all technical guidance and troubleshooting your customers may require. You can grow your staff and strategic IT skills at your own pace without having to say no to opportunities owing to a gap in in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a transparent supplement to your internal support team, under your coordination, and invoices your firm instead of your client.
- By-the-Minute Billing: Progent bills by the minute to reign in expenses.
- Extensive Documentation: Progent uses an advanced documentation platform to ensure that all services performed are thoroughly documented. This enables your IT support organization to transfer account responsibilities to in-house personnel when you have enough staff and appropriate skill sets.
- Safely Grow Your IT Support Business: You can easily and affordably take on additional opportunities beyond your main fields of excellence and open new territories without the risks involved with increasing your head count too quickly.
- Strengthen Your Name: You can improve your positioning as a full-spectrum network service provider by offering more solutions to more customers under your own brand.
- Add to Your IT Support Portfolio: Progent can provide top-tier support in a wide array of technologies and can be a dependable resource for growing your IT support operations.
- Rapid Problem Escalation: With a large team of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
- Keep Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
- Online Support Experts: For 20 years, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Efficient remote support cuts costs while delivering fast results.
- Advanced Industry Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Memphis, Tennessee Businesses
Progent's veteran roster of certified engineers can deliver Memphis, Tennessee businesses a wide array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- AD Integration
- Microsoft 365 Integration
- Dynamics GP Consulting
- Azure, Amazon AWS, Google Cloud
- Online Network Support
- Telecommuter Integration
- Cisco Network
- Juniper Networks Expertise
- Cisco Routers Integration
- Security and Compliance Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Support
- Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Consulting
- Virtual Server Management
- Windows Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- BYOD Integration
- Apple iPhone Integration
- Google Android Phone Support
- Ransomware Defense
- Backup/Recovery Expertise
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Find Out More About Progent's Reseller Support for Network Service Providers in Memphis, Tennessee To learn more details about Progent's consulting program for IT service organizations in Memphis, Tennessee, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Office 365 Management Small Business IT Consulting Company
Small Business Outsourcing Office 20160 64-bit
Progent's certified Microsoft Office and Office 365 consultants can help companies of any size to integrate Microsoft Office desktop and Office 365 apps including Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and Publisher into a seamless solution that offers fast return on investment and enables better business results. Progent can help your company to interface Office or Office 365 applications with one another and with additional key Microsoft technologies such as SharePoint, Microsoft Exchange Server and SQL Server running on-premises or in the cloud. Progent can also help you to resolve compatibility problems between various versions of Office desktop and can provide live online instruction to individuals or groups.
Immediate Active Directory Remote Support
Windows Active Directory Support and Setup
Windows Enterprise Directory demands significant field experience to configure efficiently across a large corporation. Progent’s Microsoft Premier engineers are experts in planning, integrating, and troubleshooting complex Enterprise Active Directory projects. Progent’s areas of expertise with Windows Server Active Directory include replication problems, multi-domain partition configurations, correcting corrupted Active Directory objects, dealing with residual legacy software configuration objects in online Active Directory environments, and fixing unsuccessful installations of Active Directory and AD-associated programs.
Private Cloud Integration Consultant Services
Private Cloud Virtual Datacenter Hosting Services
Progent's Private Cloud Hosting and Management service offers comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the highest degree of availability and expandability and is in addition easy to move to any data center. Progent's Private Cloud Hosting and Management services are based upon proven virtualization technologies that allow small and midsize businesses with mixed- platform IT systems to economize dramatically on the costs of capital equipment, system support, and IT administration while benefiting from world-class fault tolerance and an unmatched level of vendor independence.
Exchange Server 2007 Online Help
Consultant Exchange 2007
Progent's Microsoft certified support team can help you define and implement a smooth in-place Microsoft Exchange 2007 migration plan that avoids network disruption, reduces long-term service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the experience to complete your project quickly and economically. Progent's Exchange Server 2007 support, repair, and design services include assistance with the integration of third-party add-ons to Exchange Server 2007 that are in keeping with your business needs.
Top Quality Linux RedHat Phone-based Professionals
Linux Online Migration Consultants
Progent offers national urgent help and consulting services for businesses who operate networks powered by versions of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft products. Online technical support offers optimum return for your information technology budget by preserving user productivity and shortening the time billed for network repair services. Advanced remote access technology and experienced technicians and engineers allow Progent to handle most network issues without wasting time and money by going to your location. In the vast majority of situations your IT problems can be dealt with by telephone or via a combination of phone help and online network analysis. Progent can put you in touch with Cisco CCIE network experts and CISM and CISSP premier security specialists to assist with the most difficult system issues.
SCCM 2016 MAM Professionals
Remote Support SCCM 2016 and Exchange 2016
Configuration Manager 2016 automates software deployment and updating, simplifies security and compliance settings management, inventories network resources, protects against company data leakage, provides health reporting, enables safe self service, and delivers a common control mechanism for managing mixed-operating system networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud specialists can help you with any aspect of designing, implementing, using and troubleshooting a SCCM 2016 solution for local, cloud-based, or hybrid networks.
Engineer Remote Wireless Site Survey
Wi-Fi RF Spectrum Analysis for Wi-Fi Computer Consultant
Progent's wireless site survey services assist you to design, deploy and debug a Wi-Fi LAN optimized for your facilities, offering your business a WLAN that delivers the coverage, speed, density, QoS, data protection, and roaming capability your business requires. Wireless site survey services from Progent include online predictive analysis for designing a wireless network and onsite survey services for validating, tuning, and troubleshooting a functioning Wi-Fi LAN.
UNIX Network Security Audit
UNIX Security Consulting
If your business runs a Sun Solaris network or a multi-OS network, Progent's CISM and CISSP-premier consultants can assist your entire organization in a wide range of security areas including security management procedures, security design and models, access control systems and methodology, software development security, operations security, hardware security, telecommunications, network and Internet security, and business continuity preparedness. CISM and ISSAP stipulate the basic competencies and international standards of knowledge that information security managers are required to possess. These accreditations give executive management the assurance that consultants who have achieved their CISM or ISSAP certification have the experience and theory to deliver effective security support and engineering help.
Support and Help Automatic Network Topology Mapping
Automatic Network Infrastructure Diagrams Support and Setup
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require critical updates, or isolating performance issues.
Juniper Junos Management Intrusion Detection
Juniper Junos os Security Tech Services
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Cisco CUBE and ISR Routers Remote Technical Support
SIP Trunk Migration Support and Setup
Progent's Cisco CCIE-certified SIP infrastructure experts can assist you to plan, deploy, manage, debug and upgrade Cisco's SIP connectivity solutions and Cisco's CUBE-based IP PSTN trunks and offer cost-effective online or onsite expertise to assist companies to move efficiently to a modern unified communications ecosystem that delivers fast return on investment. Progent's certified Microsoft unified communications experts can help you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business and Lync for access to a SIP-based IP PSTN trunk.
24x7 SonicWall PRO Network Consultant
SonicWall NSSP 12000 Firewall Computer Security Specialist
Progent's certified SonicWall firewall experts can show you how to configure, manage, and tune SonicWall firewall devices including the current SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISSP and CISA-certified network security consultants can help you incorporate SonicWall security gateways into an end-to-end security plan and build security into your business processes.
Remote Support Colocation Center
Network Consulting Colocation Selection
Colocation data centers make it possible for companies to share world-class facilities for hosting network equipment that supports critical applications. Progent's Microsoft and Cisco premier IT experts can help your small business with all aspects of your colocation strategy including selecting and moving to a colo site, creating network architecture, defining hardware, on-premises and remote maintenance, setting up remote network administration, and education your support staff.
Microsoft Exchange 2019 Configure
Spam Filtering Network Security Consulting
Progent's Microsoft-certified professionals have over 10 years of background providing messaging support for companies ranging from small businesses to large enterprises. Progent provides economical support for all versions of Exchange Server to enhance email and virus protection, configure high availability email environments, and implement off-site and wireless email connectivity. Progent’s Exchange support services can help you in planning and carrying out a migration from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Exchange Server 2016. In addition offers support for Windows 8, Windows 7, and Windows XP clients running Office Outlook and can show you how to configure Microsoft Outlook Web App for all major browsers. For e-mail virus protection, spam blocking and data data leak prevention, Progent offers Email Guard security services.
Catalyst Wi-Fi 6 WAP Remote Consulting
Catalyst Wireless Access Point Network Consultant
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point consultants offer economical remote and on-premises support for Catalyst Wi-Fi 6 wireless APs.
Questions about Microsoft Consultant Openings
Job Opportunity Questions about Microsoft Consultant
For answers to frequent enquiries concerning becoming a consultant at Progent, refer to Jobs at Progent Q&A.
Urgent Small Office Network Onsite Technical Support
Small Office Network Online Support Services
If you have a company IT system with 10 to 50 desktop users, Progent's IT outsourcing services free your company from over-reliance on an individual freelance consultant while giving you affordable and reliable access to enterprise-class technical expertise. By providing network consulting help when you need it, offering advanced knowledge for key technologies, offering unique services such as automated server monitoring, and charging only for support you receive, Progent offers you an economical solution for optimizing the productivity of your small office network. Progent is the intelligent way for small businesses to create and maintain a robust and safe IT system and to benefit from fast access to the skilled help typically restricted to businesses who can support a sizeable in-house IT organization.
Les Kent has a 35-year track record of successful technology integration, corporate management, marketing, and operations. He has shown a knack for developing sophisticated IT solutions during his time as as a network designer, programmer, project manager, implementation expert, and problem solver for small companies, new ventures, and global enterprises.
Remote Firepower NGFW Firewalls Network Consultant
Computer Consultant Cisco Firepower integration
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified control of advanced cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can help your organization to design and carry out an efficient migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's cloud-based services to build and centrally manage IT ecosystems that include local offices, data centers, and cloud resources.
SMS Server 2003 Upgrade Technical Consultant
SMS Migration Configuration
Progent’s Microsoft certified consultants offer small and medium size businesses world-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to deliver critical software rapidly and automatically to appropriate users, lower software costs and adhere to licensing agreements by determining patterns of usage, improve Windows protection by increasing your awareness of vulnerability and by installing critical updates, manage your mobile workforce through accepted standards independent of connection or location, and lower operational costs by fully utilizing the management capabilities built into Windows. Progent’s SMS engineers can help you use SMS effectively for automated software and application installation, security patch control, and resource tracking management including program and appliance inventory.
IT Services Juniper Junos J-Web
After Hours Juniper Junos Configuration Security Organization
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Windows 8.1 DirectAccess Technology Consultant
Windows 8.1 Work Folders Technology Consulting
Progent's engineers can provide a range of consulting services to help companies of all sizes to deploy, manage, and support IT systems that incorporate desktops, notebooks, tablets, or Windows phones powered by Windows 8.1. For enterprise customers, Progent's experienced project management consultants can assist to design and configure test environments to assess Microsoft Windows 8.1 and plan and manage Windows 8.1 migration plans following leading practices.
Office Excel 2016 Engineers
Office Excel 2010 Engineers
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants can provide a wide range of remote support services to assist you to design, develop, test, install, manage, and troubleshoot business applications powered by any release of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can help your business to upgrade your existing Excel applications to the latest releases of Excel, integrate Excel with iOS-based iPhones and iPads and Android smartphones and tablets, and fix compatibility issues between different releases of Office Excel. Progent can provide as-needed help to organizations looking for a quick fix to a specific problem associated with Excel and Progent also offers full project management support for upgrading or developing mission-critical application software based on Excel. Progent's cost-effective webinar training classes for Office Excel can be custom tailored to meet the needs of individual users or groups.
Biggest Help Desk Process Specialist
Network Support Help Desk Setup and Support
The Contact Center service delivery model used by Progent's Technical Response Center offers small and midsize organizations an effective alternative to reliance on freelance consultants by offering broad expertise accessible to multiple support groups, optional 24x7 access to urgent assistance, fast escalation to top-level engineers for handling the most complex problems, support consistency and reliability, quick follow through enforced by seasoned IT service managers, a choice of easy-to-use techniques for initiating support tasks, plus excellent progress visibility enabled by ticket tracking and accessible through a web-based portal.
Microsoft Exchange Server 2016 Migration Planning Engineer
Microsoft Exchange Server 2016 Migration Planning Online Support Services
Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange 2016 such as planning HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring HLB for high-availability CAS services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
Windows Server 2016 Hybrid Integration Professionals
Biggest Windows Server 2016 Scale Out Clusters Technical Consultant
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 integration consulting to help businesses of any size to plan and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist you to assess the value of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain failover clusters.
