Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Memphis
Progent’s consulting support for network service firms in Memphis Tennessee allows you to offer your clients Progent's consulting and Help Desk Call Center support under your brand as a transparent supplement to your regular network services team. These services can put you on the fast track to grow your revenue, close gaps in your service offerings, satisfy your clients, and improve your bottom line.
Progent's team of network engineers, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as transparent adjuncts to the IT groups of some of the country's biggest IT service businesses. Progent’s range of expertise allows you to broaden the capabilities of your IT service practice, and Progent’s close integration with your support team lets you promote and preserve your company's brand.
Progent is an IT consulting firm with two decades of experience providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer services firm in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Reselling Progent's Services With Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your customers of professional services. Progent bills you exclusively and performs under your direction to provide your customers support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who require 24x7 technical support.
Help Desk and Ticketing for IT Service Providers
Ticketing is fundamental to an effective IT Call Center. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but a hassle to configure and maintain. Smaller IT support providers seldom have the necessary resources. Progent's Call Center and ticketing program gives IT service organizations a practical way to retain their company branding while delivering their customers world-class desktop support backed by an advanced ticketing system and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Call Center and ticketing services allow you to expand your support volume, the range of technical issues your firm can take on, the locations you can service, and your overall availability.
Key features of Progent's Call Center and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service organizations allows you to act as a single point of contact for virtually all technical guidance and troubleshooting your customers may require. You can grow your staff and strategic IT skills at your own pace without having to say no to opportunities owing to a gap in in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Memphis, Tennessee Businesses
Progent's veteran roster of certified engineers can deliver Memphis, Tennessee businesses a wide array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service firms include:
Find Out More About Progent's Reseller Support for Network Service Providers in Memphis, Tennessee To learn more details about Progent's consulting program for IT service organizations in Memphis, Tennessee, call 1-800-993-9400 or visit Contact Progent.