Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Memphis
ProgentProgent's consulting services for network service firms in Memphis Tennessee allows you to provide your clients Progent's consulting expertise and Help Desk support using your brand as a seamless augmentation of your in-house IT services group. These services can put you on the fast track to add to your revenue, expand your service portfolio, create happy customers, and improve your profits.

Progent's nationwide roster of network engineers, PC integration and troubleshooting specialists, IT administrators, and data security consultants have worked as seamless extensions to the IT groups of some of the country's biggest IT support businesses. Progent's range of technical knowledge enables you to add to the scope of your IT support practice, and Progent's transparency lets you strengthen and preserve your branding.

Progent is a network support company with 20 years of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network experts of any independent computer support firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service firms offers transparent resale to your clients of world-class IT services. Progent invoices you exclusively and works under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the heart of an efficient service desk. But modern ticketing platforms are not just expensive to acquire and staff, but difficult to configure and maintain. Smaller IT support providers rarely have the necessary resources. Progent's Help Desk and ticketing program offers IT support organizations an economical way to keep their custom branding while delivering their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT support organizations leverages Progent's investments in advanced ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution allow you to increase your physical and virtual support volume, the range of technologies your firm can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
  • Standard service times are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in major metro areas is offered throughout the country at additional cost.
  • You have complete control of your clients and invoicing.
  • Your clients submit incident reports through your own branded web portal, a toll-free phone number, or by sending an email to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information on Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service firms allows your support team to act as a single point of contact for virtually all IT expertise your customers may require. You can build your team and core in-house competencies steadily without being forced to say no to opportunities owing to a gap in expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, responding to your management, and invoices your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Detailed Service Reporting: Progent uses an enterprise-class documentation system to make sure all IT services performed are thoroughly documented. This makes it easy for you to shift account responsibilities to in-house personnel once you have sufficient staff and appropriate technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can easily and efficiently take on more jobs outside your main fields of excellence and serve new territories without the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive network service provider by offering more services to more customers using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Fast Problem Escalation: Thanks to a large roster of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek expertise from your competitors.
  • Remote Support Professionals: For 20 years, Progent has delivered remote IT support from Help Desk services to advanced consulting. Efficient remote support cuts costs and produces fast solutions.
  • Major Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Memphis, Tennessee Businesses
Progent's seasoned team of certified consultants can provide Memphis, Tennessee companies a broad range of remote consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Find Out More About Progent's Consulting Program for Network Service Organizations in Memphis, Tennessee
To learn additional information about Progent's reseller support for network service organizations in Memphis, Tennessee, call 1-800-993-9400 or see Contact Progent.