Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Winston-Salem
ProgentProgent's consulting services for IT service firms in Winston-Salem North Carolina allows you to offer your clients Progent's consulting expertise and Help Desk support under your company's own branding as a seamless extension of your regular IT services team. This can ease the way for you to grow your revenue, close gaps in your service catalog, create happy customers, and improve your profits.

Progent's team of network infrastructure engineers, PC support technicians, network admins, and cybersecurity professionals have worked as transparent extensions to the IT staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is a network consulting company with two decades of background providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided remote technical support and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your customers of professional services. Progent invoices you exclusively and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of an effective service desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but challenging to set up and manage. Smaller IT support companies seldom have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT support firms a practical way to retain their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Call Center and ticketing services allow you to increase your physical and virtual support workload, the range of technical issues your company can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop support group provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal service times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in major metro areas is offered throughout the US at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your clients submit requests using your own branded web portal, an 800 number, or by sending a request to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more details about Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service providers allows you to act as a single source for practically all technical expertise your customers may need. You can build your staff and core IT skills at your own pace without being forced to decline opportunities owing to a lack of expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service group, under your direction, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent utilizes an advanced service reporting platform to ensure that all IT services performed are thoroughly described. This makes it easy for support group to transfer service responsibilities to internal personnel once you have enough people and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can easily and affordably take on more opportunities outside your core fields of excellence and serve additional territories without assuming the risks associated with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT support provider by offering more solutions to more clients under your own brand.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service business.
  • Rapid Problem Escalation: With a large roster of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Customers Happy: Happy customers are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Online Technical Support Experts: For two decades, Progent has provided online IT support ranging from Call Center services to advanced consulting. Efficient online service cuts costs and produces fast solutions.
  • Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Winston-Salem, North Carolina Organizations
Progent's nationwide team of certified consultants and technical experts offers Winston-Salem, North Carolina companies a broad array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Consulting Program for Network Service Providers in Winston-Salem, North Carolina
To learn additional details about Progent's consulting support for network service firms in Winston-Salem, North Carolina, call 1-800-993-9400 or see Contact Progent.