Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Augusta-Richmond County
ProgentProgentís consulting support for network service firms in Augusta-Richmond County Georgia allows you to offer your clients Progent's consulting expertise and Help Desk support with your company's own branding as a seamless augmentation of your regular IT support team. These services can help you grow your client base, expand your service catalog, satisfy your clients, and improve your profits.

Progentís nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as seamless supplements to the IT staffs of some of the country's biggest IT support firms. Progentís range of expertise enables you to broaden the capabilities of your IT service business, and Progentís close integration with your support team lets you promote and preserve your company's brand.

Progent is a network support company with two decades of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for network service providers features transparent resale to your customers of professional services. Progent invoices your firm directly and performs under your direction to deliver your clients consulting and support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing platforms are not just expensive to license and staff, but also difficult to set up and maintain. Small or niche IT support organizations do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution gives IT support organizations a practical way to keep their custom branding while providing their clients world-class desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features offered with Progent's Call Center and ticketing program enable your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's remote desktop support team delivers Level 1 end user assistance with 1-hour SLA to begin work during normal work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite service in major metro areas is available across the country at additional cost.
  • You retain full control of your clients and invoicing.
  • Your clients submit incident reports via your own branded Internet portal, a toll-free phone number, or by directing an email to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details about Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to become a single source for practically all IT guidance and troubleshooting your customers may require. You can grow your staff and core IT skills at your own pace without being forced to turn down opportunities due to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal support team, responding to your coordination, and invoices you instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Reporting: Progent uses an advanced documentation platform to make sure all IT services delivered are fully described. This makes it easy for you to shift account responsibilities to in-house personnel once you have sufficient people and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and affordably take on more opportunities outside your core fields of excellence and serve additional geographies without assuming the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum network service firm by delivering more services to more customers under your own brand.
  • Add to Your Services Catalog: Progent can provide top-tier expertise in a broad array of technologies and can act as a dependable resource for growing your IT support operations.
  • Rapid Escalation: Thanks to a sizable team of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Customers Happy: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
  • Remote Technical Support Experts: For two decades, Progent has provided remote IT support ranging from Call Center services to advanced consulting. Effective remote service saves money while delivering quick solutions.
  • Major Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Augusta-Richmond County, Georgia Companies
Progent's seasoned team of certified consultants can provide Augusta-Richmond County, Georgia businesses a wide array of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:

Learn More About Progent's Consulting Support for Network Service Firms in Augusta-Richmond County, Georgia
To learn additional information about Progent's reseller program for IT service organizations in Augusta-Richmond County, Georgia, call 1-800-993-9400 or see Contact Progent.