Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Augusta-Richmond County
ProgentProgent's consulting services for network service organizations in Augusta-Richmond County Georgia enables you to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a transparent augmentation of your in-house network services team. This can ease the way for you to add to your client base, close gaps in your service offerings, create happy clients, and improve your profits.

Progent's nationwide team of network engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as transparent expansions to the support groups of some of the country's biggest IT support firms. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is a network consulting company with 20 years of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any private computer support company in the world. Progent has delivered remote technical support and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's reseller program for IT service organizations features seamless resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your instructions to deliver your customers support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the heart of an efficient Help Desk. But full-featured ticketing systems are not only expensive to acquire and staff, but challenging to set up and manage. Smaller IT service companies rarely have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT service firms a practical way to keep their own branding while delivering their customers world-class desktop support built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support volume, the diversity of technical issues your company can take on, the number of geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop support team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in major metros is offered across the country at additional cost.
  • You have complete control of your customers and billing.
  • Your clients enter incident reports using your custom branded Internet portal, an 800 phone number, or by directing a request to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information about Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service providers allows your support team to become a sole source for virtually all IT guidance and troubleshooting your clients may require. You can build your team and core IT skills steadily without having to turn down opportunities due to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your internal support team, responding to your management, and bills your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent uses an advanced reporting system to ensure that all services performed are fully documented. This allows your IT support organization to shift account responsibilities to in-house consultants when you have enough staff and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can easily and affordably take on additional jobs outside your core fields of excellence and serve new territories without assuming the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT support provider by offering more solutions to more clients using your own company name.
  • Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a wide range of IT disciplines and can act as a reliable resource for expanding your IT support business.
  • Fast Escalation: With a sizable roster of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Keep Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided online IT support ranging from Call Center support to high-level consulting. Efficient remote support cuts costs and produces quick results.
  • Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Augusta-Richmond County, Georgia Companies
Progent's veteran team of certified consultants and technical experts can provide Augusta-Richmond County, Georgia organizations a wide range of online consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Reseller Program for IT Service Providers in Augusta-Richmond County, Georgia
To learn more information about Progent's consulting program for network service organizations in Augusta-Richmond County, Georgia, call 1-800-993-9400 or see Contact Progent.