Augusta-Richmond County Consulting Experts for Network Service Organizations
Temporary Staff Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Augusta-Richmond County
Progent’s consulting services for IT service firms in Augusta-Richmond County Georgia allows you to provide your clients Progent's consulting and Help Desk Call Center support under your own branding as a seamless extension of your regular network support team. This can ease the way for you to grow your revenue, close gaps in your service catalog, satisfy your clients, and improve your profits.
Progent's roster of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as seamless adjuncts to the support groups of some of the country's largest IT support businesses. Progent’s breadth and depth of expertise allows you to widen the capabilities of your IT service practice, and Progent’s close integration with your support team helps you promote and preserve your company's brand.
Progent is an IT support company with two decades of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (See testimonials from Progent's customers.)
Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms offers seamless resale to your customers of world-class services. Progent bills your firm directly and works under your instructions to provide your customers support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for customers who need 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful Help Desk. But full-featured ticketing platforms are not just expensive to license and staff, but also a hassle to set up and manage. Small or niche IT support firms rarely have the required resources. Progent's Service Desk and ticketing solution gives IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support services built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Service Desk and ticketing services allow your IT service firm to increase your physical and virtual support volume, the diversity of technologies your firm can handle, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT support organizations include:
- Progent's online desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
- Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at extra cost.
- Optional onsite support in major metro areas is offered throughout the US at extra cost.
- You keep full control of your clients and billing.
- Your customers submit requests using your custom branded web portal, an 800 number, or by directing a request to your assigned email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies steadily without being forced to turn down opportunities due to a lack of expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent acts as a transparent supplement to your internal IT service team, under your management, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges by the minute to minimize expenses.
- Extensive Service Documentation: Progent utilizes an enterprise-class reporting system to make sure all IT services performed are thoroughly described. This enables you to transfer service assignments to in-house consultants once you have enough staff and relevant skill sets.
- Safely Expand Your IT Support Business: You can quickly and efficiently take on additional jobs beyond your core areas of expertise and open new geographies without assuming the risks involved with expanding your full-time staff too rapidly.
- Strengthen Your Name: You can solidify your positioning as a comprehensive network support firm by delivering more solutions to more customers using your own brand.
- Flesh Out Your Services Catalog: Progent offers top-tier expertise in a broad array of IT disciplines and can act as a dependable resource for expanding your IT service business.
- Fast Escalation: With a large roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
- Make Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from your competitors.
- Online Support Professionals: For two decades, Progent has provided remote network support ranging from Help Desk services to advanced consulting. Effective online support cuts costs and produces quick results.
- Major Industry Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Augusta-Richmond County, Georgia Businesses
Progent's nationwide roster of certified consultants and technical experts offers Augusta-Richmond County, Georgia businesses a broad array of online consulting and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud
- Remote IT Technical Support
- Work from Home Support Services
- Cisco Network
- Juniper Expertise
- Cisco Routers Integration
- Cybersecurity Consultants
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Automation
- Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- iPhone and Android Integration
- iPhone Integration
- Android Phone Management
- Ransomware Recovery
- Backup/Restore Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Setup
- WiFi Site Assessments
Learn More Details About Progent's Consulting Support for IT Service Organizations in Augusta-Richmond County, Georgia To learn more details about Progent's consulting program for network service organizations in Augusta-Richmond County, Georgia, call 1-800-993-9400 or visit Contact Progent.
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64-bit Upgrade Specialists
Consultancy 64-bit Processing
Progent's Microsoft-certified engineers can help you plan, document, implement, administer, and repair a system-wide migration to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit infrastructure to verify that it supports all of the important 32-bit applications that you want to retain as well as the new 64-bit versions of software you plan to run.
Local Government Cisco Consulting Services
Consultancy Small Government Cisco
Progent has extensive experience providing a full-spectrum of remote IT support and emergency repair services to local governments and schools throughout the United States. Progent is one of the industry’s pioneers in delivering advanced online network consulting and has provided IT solutions to organizations in all 50 states. Remote support saves travel costs and solves problems more quickly than on-premises support.
Network Consultant Cisco VoIP Phones and Contact Center
IP-PBX Professionals
Progent's CCIE-certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Small Business Private Clouds Technology Professional
Professionals Private Cloud Hosting for Virtual Data Centers
Progent's Private Cloud Hosting outsourcing offers comprehensive hosting of a small or mid-size organization's servers in an environment that delivers the maximum level of availability and scalability and is in addition simple to migrate to another host. Progent's Private Cloud Hosting options are based upon proven virtualization architectures that enable small and midsize companies with mixed- platform IT systems to economize significantly on the costs of capital investments, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility.
Biggest SQL Server 2008 Upgrade Help
SQL 2008 Reporting Services Developer Firm
Progent's certified SQL Server programmers and DBAs offer online expertise to assist businesses of any size to build, manage, and maintain applications based on Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server consultants can provide support for any facet of the application life cycle in solutions that range from small office databases to N-tier VLDB applications and data warehousing.
Cerber ransomware recovery Consulting
24/7 ransomware business recovery Consulting
Progent's proven ransomware recovery experts can assist you to reconstruct a network victimized by a ransomware virus such as Ryuk, Dharma, NotPetya, or Locky.
Small Business IT Support Firm Cisco Router
Online Cisco Certified CCIE Security Consulting Services
Progent can help you to utilize Cisco's infrastructure products to create a robust basis for your local, cloud-centric, or hybrid-cloud data center and streamline operations in vital areas such as hardware consolidation, security and compliance, manageability, availability, and disaster recovery.
Meraki Switch and AP Remote Technical Support
Meraki MS 300 Series Switch Configuration
Cisco's Meraki line of switches are intended for environments that go from branch offices to campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective remote consulting expertise to assist your company to design and implement an efficient network solution based on Meraki MS switches, streamline network administration with Meraki's cloud-based management architecture, configure policies to maintain compliance, create and test a disaster preparedness plan, and troubleshoot technical issues related to any aspect of your Meraki ecosystem. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to build a cohesive networking infrastructure.
Windows Server 2012R2 Security Integration Support
Windows Server 2012 R2 Virtual Fibre Channel Remote Support
Progent's certified consultants can help you to assess the business value of Windows Server 2012 R2 for your organization, create test environments and migration strategies, tune your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT support team, develop an enterprise-wide security strategy, streamline IT administration, assist with creating applications, and build and test a disaster recovery/business continuity plan.
Online Troubleshooting Remote Monitoring and Reporting
Consulting System Center MOM
Medium-size businesses can derive all the benefits of Microsoft Operations Manager and have quick access to Progent’s Microsoft and Cisco Premier network support professionals. Thanks to Progent's affordably priced IT service programs, mid-size organizations can choose a simple co-sourcing package based on Microsoft Operations Manager 2007 with server monitoring, proactive warnings, in-depth system analysis, Help Desk Call Center, and remote service. For companies with line-of-business applications who need high availability networking, Progent offers a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager to offer medium-size business information systems enterprise-class reliability, protection and productivity.
Microsoft Certified Partner SCCM 2012 Planning Professional
SCCM 2012 Policy Settings IT Services
Progent can help your organization to plan for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade efficiently to SCCM 2012 from an older device management solution or assist you to enhance your current SCCM 2012 environment to support your evolving IT needs. Also, Progent can assist you to create a software foundation that fully supports SCCM 2012 by providing advanced consulting support for associated Microsoft technologies including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Emergency Office 365 PST migration Computer Engineer
Office 365 and on-premises Exchange Technology Consulting
Progent can help you to understand the many subscription options offered with Office 365 and configure your network with Office 365 in a way that delivers top business value. Progent supports multi-vendor environments that incorporate Windows, macOS, and Linux technology. Progent can also assist you to build and manage hybrid solutions that transparently integrate on-premises and cloud resources.
24-Hour Jabber Video Messaging Online Consulting
24 Hour CCIE Certified Unified Single Number Reach Computer Consultants
Progent's Jabber consultants offer remote or on-premises support to assist businesses of any size to design, deploy, manage, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent can provide advanced support for the products, technologies and services that make up building an end-to-end Jabber solution such as Cisco network appliances and management tools, Microsoft Office apps, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi systems, cyber security, cloud integration, immersive telepresence systems, PBX systems, business continuity, and the many other pieces of a modern collaboration solution.
Risk Mitigation Online Help
Risk Mitigation Network Engineer
Progent's disaster recovery support and business continuity consultants can show you how to design a disaster recovery plan to prepare for an IT system catastrophe. Progent can show you how to define a complete disaster recovery plan that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized engineers can also help you build an affordable, high-availability system solution that takes into account reliability issues involving a broad range of network technologies and procedures.
Remote Consulting Server Management
Server Management Professionals
Server growth wreaks havoc on network budgets and management resources. Server reduction via a virtual infrastructure promises lower TCO of servers and quicker return on investment, more efficient use of servers, simplified operations, enhanced network uptime, and easier management. Common uses for virtual servers are resource consolidation, low-cost hosts for mission-critical legacy applications running on outdated operating systems, and affordable isolation of program development or pilot testing environments from production systems.
Microsoft ISA Server Remote Support Services
Microsoft Firewall Online Consulting
Progent’s Microsoft certified consultants provide small and midsize businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can protect your IT network from attack by outside and inside sources. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as HTTP, which enables these products to detect many threats that can get by traditional firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network protection through expert design and deployment of Forefront TMG and ISA Servers. Progent's Microsoft consultants can assist your company to configure Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.
Wi-Fi Site Survey Remote Troubleshooting
Wi-Fi RF Coverage Maps Onsite Technical Support
Progent’s Wireless Site Survey helps you to plan and install a wireless network optimized for your environment, providing your business a WLAN that has the reception, speed, load-handling capability, Quality of Service, data protection, and roaming capability your company needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive onsite service.
Largest Clustered Windows Computer Consultants
Microsoft Certified Partner Network Load Balancing Configuration
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive backgrounds assisting small and mid-size organizations to minimize network downtime by providing affordable online consulting support for disaster recovery/business continuity planning, fault-tolerant IT design, backup/restore solutions, and transparent maintenance. Progent’s business continuity experts can help your company to plan and validate a sensible business continuity plan that aligns with your business needs and budget. Progent’s disaster recovery engineers can help you to architect, implement, and maintain resilient technologies including redundant Internet access, virtualized servers, fail-over clustering, load balancing, transparent online backup, and geographically dispersed data centers.
Les Kent has a 35-year track record of successful technology integration, business management, marketing, and operations. He has demonstrated a knack for developing sophisticated IT solutions during his time as as a system architect, software developer, project manager, deployment consultant, and problem solver for small companies, new ventures, and major enterprises.
scom 2016 data warehouse Consulting
24-Hour scom 2016 management servers Technology Consulting
System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and dependable availability for key applications by offering centralized, cross-platform monitoring of IT resources deployed throughout on-premises datacenters and cloud environments. Progent's consulting group offers advanced remote and onsite support to assist organizations of all sizes to plan, integrate, tune, enhance and repair Operations Manager 2016 deployments. Progent can help your company to migrate to SCOM 2016 from older versions of Operations Manager or from different monitoring products, or combine a variety of monitoring systems into a cohesive infrastructure management ecosystem. Progent can also help you expand your Operations Manager 2016 environment to incorporate resources based in public clouds such as Microsoft Azure and Amazon AWS.
Power Query Programming
SSRS Reporting
Progent can provide remote and onsite consulting to assist your organization with any facet of business intelligence reporting from troubleshooting or enhancing applications to planning and deploying a comprehensive business intelligence environment. Progent's management reporting consultants can assist you to support your current BI environment, help you to migrate reports from a discontinued reporting product to a modern one, and provide custom remote mentoring to meet your specific needs. Progent’s management reporting and analytics consultants can provide experience in the leading business analytics reporting and visualization platforms such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, Report Designer and Report Builder.
Online Support Microsoft ISA 2004 Server
ISA 2000 Server Online Support
Progent's certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with many offices, remote users, and mission-critical web applications. Progent's Microsoft Firewall consultants can help your company in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security requirements without overly restricting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date editions of Internet Security and Acceleration Server.
Information Transfer Professionals
Knowledge Transfer Remote Technical Support
Progent practices information transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has little competition. Small businesses who work with familiar independent service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and efficient.
information Systems Audit Juniper Junos
Consultants Juniper Junos Configuration
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
64-bit Server Computer Engineer
Consultant 64-bit Migration
Progent’s Microsoft-expert engineers can assist you to update your application servers and/or workstations from 32 bits to 64 bits. Progent can help your company to calculate the costs and advantages of upgrading to 64-bit processing, design an affordable upgrade strategy that reduces operational disruptions, and deliver economical, expert online support to aid your organization to configure 64-bit operating systems and application software on your existing hardware.
802.11ac Planning Network Consulting
24x7x365 Blackberry Integration Online Troubleshooting
Progent's Wireless Consulting Services provide a fast, economical option for businesses of all sizes to integrate, manage, monitor and troubleshoot advanced wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and install appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Windows Server 2008 DirectAccess Consultants
Consulting Services Windows Server 2008 BranchCache
Windows Server 2008 represents a major step forward in making information networks more protected and available, simpler to virtualize and administer, faster, and able to provide a better environment for web publishing. Progent can assist your business get the most from the enhancements built into Microsoft Windows Server 2008 by providing certified consulting, tech support, training, temporary staffing, monitoring, and security services.
After Hours VMware vRealize Automation vRA Professionals
Consultants VMware NSX Virtualized Networks
VMware's NSX virtual network platform enables you to create complete logical networks in software. NSX permits virtual networks to be deployed instantly and managed with a high level of automation regardless of the physical components used by the basic IP network. VMware Site Recovery Manager supports automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. When integrated with VMware's NSX network virtualization technology, VMware Site Recovery Manager can quickly recover the complete logical network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to design, deploy, test and administer a DR system based on VMware Site Recovery Manager and VMware NSX.
Midsized Office Information Technology Outsourcing Group
Mid-size Office IT Consultants
Progent offers network services for mid-size businesses who have 100 to 250 network users. The mid-size company or work group has typically been an underserved part of the market for IT consulting services. The overhead and support access practices of large third-party service firms make them excessively costly for the ordinary mid-size business or small medium business (SMB), which usually relies on a minimal information technology budget with which to maintain an IT network whose advanced technology and sophistication are frequently comparable to the information systems of far larger enterprises. Progent's support delivery model, which takes full advantage of remote service, virtual network infrastructure and proactive network monitoring, dramatically lowers the network maintenance expenses of a small-medium business while offering the mid-size company with enterprise-level service from professional, world-class consultants with background in a broad array of midsized business network solutions. If your mid-sized organization or small business is searching for levels of IT support appropriate for a mid-size office without paying big-company prices, call Progent.
MySQL database Migration Consultant
MySQL Community Edition Train
Progent can provide affordable online access to an Oracle MySQL RDBMS DBA or application programmer and can assist businesses of all sizes to integrate and manage MySQL within a dependable network infrastructure that provides advanced performance, scalability, and protection. Progent also has proven skill helping businesses migrate applications from an Oracle environment to MySQL.
24/7/365 Desktop Technology Integration Consulting
Microsoft and Mac Desktop Small Business IT Consultant
Progent can deliver a wide range of cost-effective support services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows, macOS and OS X, or popular editions of Linux. Progent can provide on-premises or online technical support for individual computers or laptops or help you to plan and carry out a company-wide rollout of new or updated operating system software and applications. Progent can also supply engineers and technicians to assist you to prepare for and complete a company relocation or merger organized to cause minimal disruption of your productivity.
