Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Augusta-Richmond County
ProgentProgent's consulting support for network service firms in Augusta-Richmond County Georgia enables you to offer your customers Progent's consulting and Help Desk support under your brand as a transparent extension of your in-house network support team. This can put you on the fast track to grow your revenue, close gaps in your service catalog, create happy customers, and improve your profits.

Progent's roster of network engineers, PC support specialists, network administrators, and cybersecurity professionals have worked as transparent expansions to the support groups of some of the country's largest IT support firms. Progent's breadth and depth of expertise allows you to broaden the scope of your IT support business, and Progent's close integration with your support team lets you promote and protect your company's brand.

Progent is a network support company with 20 years of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any independent computer support company in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your customers of world-class IT services. Progent bills you directly and works under your direction to provide your customers support services under your brand. Also, Progent has an affordable Extended Hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is the heart of an effective service desk. But full-featured ticketing systems are not only expensive to license and staff, but difficult to set up and maintain. Smaller IT support providers seldom have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT service organizations a practical way to keep their own branding while providing their clients responsive desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT support firms leverages Progent's sizable investments in advanced ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Call Center and ticketing solution enable you to expand your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in major metro areas is offered throughout the US at additional cost.
  • You have complete control of your clients and invoicing.
  • Your customers submit requests via your branded Internet portal, an 800 phone number, or by sending an email to your assigned email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information about Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service firms allows you to become a sole point of contact for practically all technical expertise your clients may need. You can build your staff and strategic in-house competencies steadily without being forced to turn down opportunities owing to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal support group, under your direction, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Extensive Service Reporting: Progent utilizes an enterprise-class service documentation platform to ensure that all services delivered are fully documented. This makes it easy for you to transfer service responsibilities to internal consultants once you have sufficient people and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can quickly and affordably take on more jobs beyond your core fields of expertise and serve new geographies without assuming the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum network support firm by offering more services to more clients using your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide world-class support in a wide array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support business.
  • Fast Escalation: Thanks to a large roster of high-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Keep Your Clients Happy: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has provided remote network support from Help Desk services to advanced consulting. Effective remote service cuts costs and produces quick results.
  • Major Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Augusta-Richmond County, Georgia Companies
Progent's seasoned roster of certified engineers can deliver Augusta-Richmond County, Georgia businesses a wide range of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Learn More About Progent's Consulting Program for IT Service Providers in Augusta-Richmond County, Georgia
To learn additional information about Progent's reseller program for network service firms in Augusta-Richmond County, Georgia, call 1-800-993-9400 or see Contact Progent.