Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Baltimore
ProgentProgent's consulting services for network service organizations in Baltimore Maryland enables your company to provide your customers Progent's consulting and Help Desk Call Center support with your brand as a seamless supplement to your in-house network support group. These services can help you grow your client base, flesh out your service offerings, create happy clients, and increase your profits.

Progent's nationwide roster of network experts, desktop integration and troubleshooting technicians, IT admins, and data security professionals have acted as seamless extensions to the IT staffs of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT support business, and Progent's close integration with your support team lets you elevate and preserve your branding.

Progent is a network consulting firm with two decades of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided online IT support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers offers transparent resale to your customers of world-class services. Progent invoices your firm directly and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Service for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing systems are not just costly to acquire and staff, but also a hassle to configure and manage. Small or niche IT service providers do not have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT support firms an economical way to retain their company branding while delivering their customers responsive desktop support backed by an advanced ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT service firms leverages Progent's investments in advanced ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing solution allow you to increase your support workload, the range of technical issues your company can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's online desktop service group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in major metros is offered throughout the US at extra cost.
  • You retain complete control of your customers and billing.
  • Your customers enter incident reports using your branded Internet portal, an 800 phone number, or by directing an email to your designated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service organizations allows your support team to act as a sole source for practically all technical expertise your clients may need. You can build your team and core IT skills at your own pace without having to turn down opportunities due to a gap in in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support team, responding to your direction, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Detailed Service Reporting: Progent utilizes an advanced documentation platform to ensure that all services performed are thoroughly described. This allows support group to shift account assignments to internal consultants once you have enough staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on more jobs beyond your core areas of expertise and serve additional territories without the risks associated with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive IT service firm by offering more services to more customers using your own brand.
  • Add to Your IT Support Catalog: Progent offers top-tier expertise in a wide range of technologies and can be a dependable resource for expanding your IT service business.
  • Rapid Problem Escalation: Thanks to a sizable roster of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Make Your Customers Satisfied: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered online network support from Help Desk services to high-level consulting. Effective remote support cuts costs while delivering fast results.
  • Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Baltimore, Maryland Businesses
Progent's veteran team of certified engineers offers Baltimore, Maryland organizations a wide array of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Reseller Support for Network Service Firms in Baltimore, Maryland
To learn more details about Progent's consulting program for IT service firms in Baltimore, Maryland, call 1-800-993-9400 or see Contact Progent.