Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Beverly Hills
ProgentProgentís consulting services for IT service organizations in Beverly Hills California allows you to offer your customers Progent's consulting and Help Desk support using your company's brand as a transparent supplement to your regular IT services team. This can put you on the fast track to add to your client base, flesh out your service portfolio, satisfy your clients, and increase your profits.

Progentís nationwide roster of network infrastructure engineers, PC support specialists, network administrators, and data security consultants have worked as transparent extensions to the IT groups of some of the worldís biggest IT support businesses. Progentís breadth and depth of expertise allows you to widen the scope of your IT service business, and Progentís transparency helps you promote and protect your branding.

Progent is a network consulting firm with two decades of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has delivered remote technical support and consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Using Progent's Services With Your Branding
Progent's consulting program for network service providers features transparent resale to your clients of professional IT services. Progent invoices you exclusively and works under your instructions to provide your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not only expensive to license and staff, but challenging to configure and manage. Small or niche IT support companies seldom have the necessary resources. Progent's Help Desk and ticketing solution offers IT support firms an economical way to retain their custom branding while delivering their customers responsive desktop support built around an advanced ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services allow you to expand your support volume, the range of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in larger metro areas is available across the country at extra cost.
  • You keep full control of your clients and invoicing.
  • Your customers submit service requests by means of your own branded Internet portal, a toll-free phone number, or by directing an email to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to act as a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies steadily without being forced to say no to new business owing to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support team, responding to your direction, and bills you rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Detailed Reporting: Progent utilizes an advanced reporting system to ensure that all IT services delivered are thoroughly described. This allows you to shift service responsibilities to in-house consultants when you have enough people and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and affordably accept additional jobs outside your main areas of excellence and open additional geographies without assuming the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive network support firm by offering more solutions to more clients under your own company name.
  • Add to Your IT Support Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: With a sizable team of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Keep Your Customers Happy: Happy customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help outside the fold.
  • Remote Technical Support Experts: For two decades, Progent has delivered remote IT support from Call Center support to advanced consulting. Efficient online support saves money and produces fast results.
  • Major Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Beverly Hills, California Companies
Progent's seasoned team of certified consultants and technical experts can provide Beverly Hills, California companies a broad range of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Consulting Program for Network Service Firms in Beverly Hills, California
To learn additional information about Progent's consulting support for IT service firms in Beverly Hills, California, call 1-800-993-9400 or see Contact Progent.