Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Eugene
ProgentProgentís consulting support for network service organizations in Eugene Oregon allows your company to provide your clients Progent's consulting expertise and Help Desk support under your own branding as a seamless supplement to your in-house IT support group. These services can help you grow your revenue, expand your service portfolio, satisfy your clients, and increase your profits.

Progent's team of network engineers, PC support specialists, IT administrators, and data security professionals have worked as transparent extensions to the support staffs of some of the country's largest IT service firms. Progentís breadth and depth of technical knowledge enables you to add to the capabilities of your IT service business, and Progentís transparency helps you strengthen and preserve your company's brand.

Progent is a network support firm with 20 years of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has delivered remote technical support and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Using Progent's Services With Your Branding
Progent's reseller program for IT service firms features transparent resale to your customers of professional IT services. Progent bills you directly and works under your direction to provide your clients consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the heart of an efficient Help Desk. But full-featured ticketing systems are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT service companies rarely have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT support firms an economical way to keep their own branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your firm can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's online desktop service staff delivers Level 1 end user help with 1-hour SLA to commence work during normal business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in major metros is offered throughout the country at additional cost.
  • You keep complete control of your clients and billing.
  • Your customers submit service requests by means of your own branded Internet portal, an 800 phone number, or by sending an email to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service firms allows your support team to act as a sole point of contact for practically all technical expertise your customers may require. You can grow your staff and core IT skills at your own pace without being forced to turn down opportunities owing to a lack of expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal IT service group, responding to your management, and bills your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Extensive Reporting: Progent utilizes an advanced service reporting platform to make sure all services delivered are fully described. This enables support group to shift service responsibilities to in-house consultants when you have enough staff and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and efficiently accept additional jobs outside your core areas of excellence and open additional territories without the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT service provider by delivering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class support in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Rapid Escalation: Thanks to a large roster of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Make Your Customers Happy: Satisfied customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Help Desk support to advanced consulting. Efficient online support cuts costs while delivering quick results.
  • Major Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Eugene, Oregon Companies
Progent's seasoned team of certified consultants and technical experts offers Eugene, Oregon companies a broad range of remote consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Reseller Program for Network Service Organizations in Eugene, Oregon
To learn more details about Progent's consulting support for IT service organizations in Eugene, Oregon, call 1-800-993-9400 or see Contact Progent.