Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Eugene
ProgentProgent's consulting services for IT service organizations in Eugene Oregon enables your company to offer your customers Progent's consulting expertise and Help Desk support under your own branding as a transparent supplement to your regular IT services group. These services can put you on the fast track to add to your revenue, flesh out your service catalog, satisfy your clients, and improve your bottom line.

Progent's nationwide team of network infrastructure engineers, desktop support technicians, IT admins, and data security professionals have worked as transparent adjuncts to the IT staffs of some of the country's biggest IT support firms. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is an IT support company with two decades of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the country. (See recommendations from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your clients of world-class services. Progent invoices your firm exclusively and works under your direction to provide your clients support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing is fundamental to an efficient service desk. But full-featured ticketing platforms are not just expensive to license and staff, but also difficult to configure and maintain. Smaller IT service providers seldom have the necessary resources. Progent's Call Center and ticketing solution gives IT service organizations an affordable way to keep their own branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program enable your IT service firm to expand your physical and virtual support workload, the range of technologies your company can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop support staff provides Level 1 end user help with 1-hour SLA to commence work during standard work hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in major metros is offered across the US at additional cost.
  • You retain complete control of your clients and billing.
  • Your customers enter requests via your custom branded web portal, a toll-free phone number, or by sending a request to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more details about Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service organizations allows your support team to become a single point of contact for practically all IT expertise your customers may require. You can grow your staff and core in-house competencies steadily without having to say no to opportunities owing to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your in-house support team, under your coordination, and bills your firm instead of your client.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Extensive Reporting: Progent uses an advanced service reporting platform to ensure that all IT services delivered are fully described. This enables you to transfer account responsibilities to in-house personnel when you have sufficient people and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can quickly and safely accept more opportunities outside your main fields of expertise and open new geographies without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network support firm by offering more solutions to more customers under your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide range of technologies and can act as a reliable resource for growing your IT support business.
  • Fast Escalation: With a sizable team of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Make Your Clients Satisfied: Happy clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
  • Online Technical Support Experts: For 20 years, Progent has provided online network support ranging from Call Center support to advanced consulting. Effective remote support saves money while delivering quick solutions.
  • Advanced Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Eugene, Oregon Businesses
Progent's nationwide roster of certified engineers can provide Eugene, Oregon companies a broad array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Consulting Support for IT Service Firms in Eugene, Oregon
To learn more details about Progent's consulting support for IT service organizations in Eugene, Oregon, call 1-800-993-9400 or visit Contact Progent.