Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Eugene
ProgentProgentís consulting services for network service organizations in Eugene Oregon enables you to offer your customers Progent's consulting expertise and Help Desk support using your own branding as a transparent supplement to your in-house IT support group. This can put you on the fast track to add to your revenue, flesh out your service catalog, create happy customers, and improve your profits.

Progent's team of network infrastructure experts, desktop integration and troubleshooting technicians, network admins, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the country's biggest IT service firms. Progentís breadth and depth of expertise allows you to widen the scope of your IT service business, and Progentís transparency lets you strengthen and preserve your branding.

Progent is a network consulting firm with two decades of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network engineers of any private IT services company in the world. Progent has delivered online technical assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's reseller program for network service firms offers seamless resale to your clients of world-class IT services. Progent invoices you directly and performs under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an effective Help Desk. But enterprise-grade ticketing systems are not just costly to license and staff, but challenging to configure and manage. Smaller IT service companies seldom have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT service firms an economical way to keep their company branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's online desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal service hours are 5am to 7pm PST, five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in larger metros is available across the US at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your customers enter incident reports via your own branded web portal, an 800 number, or by sending a message to your designated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional details about Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service firms allows you to become a single source for practically all technical guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies steadily without being forced to turn down opportunities owing to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your in-house support team, under your direction, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Documentation: Progent utilizes an enterprise-class reporting system to ensure that all services delivered are thoroughly documented. This makes it easy for you to transfer account assignments to in-house consultants when you have enough staff and relevant skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and efficiently take on more opportunities outside your core fields of expertise and serve new geographies without assuming the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum IT support provider by offering more solutions to more customers under your own company name.
  • Add to Your Services Catalog: Progent can provide world-class expertise in a wide array of IT disciplines and can be a reliable resource for expanding your IT service business.
  • Fast Escalation: Thanks to a large team of top-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Happy: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
  • Online Support Experts: For two decades, Progent has provided remote IT support ranging from Help Desk support to advanced consulting. Efficient online service saves money and produces fast results.
  • Top Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Eugene, Oregon Companies
Progent's veteran roster of certified engineers offers Eugene, Oregon organizations a broad array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Reseller Support for Network Service Firms in Eugene, Oregon
For additional details about Progent's consulting program for network service firms in Eugene, Oregon, call 1-800-993-9400 or visit Contact Progent.