Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Mission Viejo
Progent's consulting support for IT service firms in Mission Viejo California allows your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent augmentation of your regular network services group. This can ease the way for you to grow your client base, close gaps in your service portfolio, create happy customers, and improve your profits.
Progent's nationwide roster of network infrastructure engineers, PC support specialists, network administrators, and cybersecurity consultants have worked as seamless expansions to the support groups of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent's transparency helps you elevate and preserve your company's brand.
Progent is an IT consulting company with two decades of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Using Progent's Support Services Under Your Own Brand
Progent's consulting program for network service providers features seamless resale to your clients of world-class IT services. Progent bills you exclusively and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also difficult to configure and manage. Small or niche IT service providers seldom have the required financial or human resources. Progent's Call Center and ticketing solution offers IT service firms a practical way to keep their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing solution allow your IT service firm to expand your support volume, the diversity of technologies your company can take on, the number of locations you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT support organizations include:
Progent's Consulting for Network Service Providers
Progent's consulting for network service firms allows your support team to become a sole source for practically all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to decline new business due to a gap in in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Mission Viejo, California Organizations
Progent's nationwide roster of certified engineers can provide Mission Viejo, California companies a wide range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service organizations include:
Learn More Details About Progent's Consulting Program for IT Service Organizations in Mission Viejo, California For more information about Progent's consulting support for IT service organizations in Mission Viejo, California, call 1-800-993-9400 or see Contact Progent.