Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Mission Viejo
ProgentProgentís consulting services for network service organizations in Mission Viejo California allows you to offer your customers Progent's consulting expertise and Help Desk support using your brand as a transparent extension of your in-house IT services group. This can put you on the fast track to grow your revenue, flesh out your service portfolio, satisfy your customers, and increase your profits.

Progent's roster of network infrastructure engineers, desktop support technicians, network administrators, and data security consultants have acted as transparent supplements to the support groups of some of the country's biggest IT service firms. Progentís range of expertise allows you to widen the capabilities of your IT support practice, and Progentís transparency lets you strengthen and protect your company's brand.

Progent is a network support firm with two decades of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your direction to provide your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are fundamental to an effective service desk. But modern ticketing systems are not only expensive to acquire and staff, but a hassle to set up and maintain. Small or niche IT support providers do not have the required resources. Progent's Call Center and ticketing solution offers IT service organizations an economical way to retain their own branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing services allow you to expand your support workload, the diversity of technical issues your business can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
  • Standard service times are from 5am to 7pm PST, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in larger metros is offered throughout the US at extra cost.
  • You have full control of your clients and billing.
  • Your clients submit requests via your branded web portal, a toll-free number, or by directing a message to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details on Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service providers allows you to become a single point of contact for practically all IT guidance and troubleshooting your customers may require. You can grow your team and strategic in-house competencies steadily without having to say no to new business owing to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house IT service team, responding to your management, and bills you rather than your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Documentation: Progent uses an enterprise-class documentation platform to make sure all services delivered are fully described. This allows your IT support organization to shift account responsibilities to internal consultants when you have sufficient people and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently accept more opportunities outside your core areas of excellence and open new territories without assuming the risks involved with expanding your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive IT support firm by offering more services to more clients under your own company name.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a wide range of IT disciplines and can act as a dependable resource for expanding your IT service business.
  • Rapid Problem Escalation: With a large team of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
  • Keep Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Online Support Professionals: For two decades, Progent has delivered online IT support ranging from Help Desk services to advanced consulting. Effective remote support saves money and produces quick solutions.
  • Advanced Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Mission Viejo, California Companies
Progent's nationwide team of certified consultants can provide Mission Viejo, California organizations a broad array of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Consulting Support for IT Service Providers in Mission Viejo, California
To learn more information about Progent's consulting program for IT service firms in Mission Viejo, California, call 1-800-993-9400 or see Contact Progent.