Mission Viejo Consulting Services for Network Support Firms
Seamless Short-Term Staff Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Mission Viejo
Progent's consulting support for IT service firms in Mission Viejo California allows your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent augmentation of your regular network services group. This can ease the way for you to grow your client base, close gaps in your service portfolio, create happy customers, and improve your profits.
Progent's nationwide roster of network infrastructure engineers, PC support specialists, network administrators, and cybersecurity consultants have worked as seamless expansions to the support groups of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent's transparency helps you elevate and preserve your company's brand.
Progent is an IT consulting company with two decades of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Using Progent's Support Services Under Your Own Brand
Progent's consulting program for network service providers features seamless resale to your clients of world-class IT services. Progent bills you exclusively and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also difficult to configure and manage. Small or niche IT service providers seldom have the required financial or human resources. Progent's Call Center and ticketing solution offers IT service firms a practical way to keep their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing solution allow your IT service firm to expand your support volume, the diversity of technologies your company can take on, the number of locations you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT support organizations include:
- Progent's online desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during standard work hours.
- Normal service times are from 5am to 7pm PST, five days a week.
- Extended hours support is offered at additional cost.
- Optional on-premises support in larger metro areas is available throughout the country at extra cost.
- You retain full control of your customers and invoicing.
- Your clients submit incident reports through your custom branded web portal, an 800 number, or by sending a message to your assigned email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for Network Service Providers
Progent's consulting for network service firms allows your support team to become a sole source for practically all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to decline new business due to a gap in in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a seamless supplement to your internal IT service team, responding to your management, and bills you instead of your client.
- Granular Billing: Progent bills by the minute to reign in expenses.
- Detailed Service Documentation: Progent uses an advanced service reporting platform to make sure all IT services delivered are fully documented. This enables you to transfer service assignments to internal consultants once you have enough staff and relevant technical skills.
- Safely Expand Your IT Support Business: You can quickly and affordably take on additional opportunities beyond your core areas of excellence and open additional geographies without exposure to the risks associated with increasing your full-time staff too quickly.
- Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT support provider by offering more services to more customers using your own company name.
- Add to Your IT Support Portfolio: Progent offers world-class expertise in a broad range of technologies and can be a reliable resource for expanding your IT support business.
- Fast Escalation: Thanks to a sizable roster of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
- Keep Your Clients Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
- Online Technical Support Professionals: For 20 years, Progent has delivered remote network support ranging from Help Desk services to high-level consulting. Effective remote support cuts costs while delivering quick solutions.
- Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Mission Viejo, California Organizations
Progent's nationwide roster of certified engineers can provide Mission Viejo, California companies a wide range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and Microsoft Entra Integration
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote IT Support
- Teleworker Support Services
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Configuration
- Cybersecurity Expertise
- Disaster Recovery Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Outsourcing
- Desktop Support
- Data Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtual Server Automation
- Fast, Affordable .NET Software Development.
- Hyper-V Integration
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- iPhone and Android Integration
- Apple iPhone Support
- Android Phone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Expertise
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Assessments
Learn More Details About Progent's Consulting Program for IT Service Organizations in Mission Viejo, California For more information about Progent's consulting support for IT service organizations in Mission Viejo, California, call 1-800-993-9400 or see Contact Progent.
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Web Application Security Evaluation Engineers
Top Computer Security Vulnerability Evaluation Engineers
Progent has created special security packages designed to deliver larger corporations an impartial and comprehensive network security audit from a group of premier security engineers. All Progent's network security evaluation bundles feature a collection of procedures including automated scans from within and from beyond the company security perimeter, professional interpretation of scanned data by accredited security consultants, production of a report documenting the findings, plus an interactive high-level executive outbrief and a detailed live review for in-house IT managers.
QuickBooks Pro Support and Integration
Macola Design Firms
Progent can give you access to programmers who can customize your Microsoft Dynamics ERP, MRP, and accounting system packages to suit your particular business needs. Progent's Microsoft-certified consultants provide expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management Software. Progent also offers custom e-Commerce integration services for secure, company-wide information sharing plus interfacing with CRM applications.
At Home Employees Network Infrastructure Integration
Computer Consultant Teleworker Network Infrastructure
Progent can assist small and mid-size businesses to design, deploy and troubleshoot the network infrastructure to support offsite workers.
iPad patch management Consultant Services
Router patch management Professional
Progent's managed services for software/firmware update management provide organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your servers, such as printers and scanners, network infrastructure appliances like routers and wireless APs, and Internet-of-Things (IoT) devices such as sensors and health monitors.
Windows Server 2012R2 Cloud Professionals
IT Services Microsoft Windows Server 2012 R2
Progent's certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop test systems and migration plans, tune your network infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, train your IT management staff, create an enterprise-wide security plan, automate network management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
Largest certificate expiration management Services
ProSight domain expiration management Engineers
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.
24 Hour Windows 2000 Onsite Technical Support
Windows 2000 Technical Support Services
Progent's certified Windows Server 2000 experts can provide network support and information technology consulting services for the complete family of .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, update, and support services include system planning, deployment, documentation, local and off-site technical support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.
MSP360 B2 Backup Storage Troubleshooting
MSP360 GSuite Backup Specialists
Progent can assist you to create, deploy and debug a backup solution built around MSP360 technology. MSP360 enables file or image backup/recovery for VMs and physical computers, works with all leading public clouds, and permits you to create a data protection ecosystem with a low Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and management of your backup system to prevent data loss resulting from human miscues, computer glitches, malicious users, and malware assaults such as ransomware.
Fortinet 6301 Series Firewalls Outsourcing
Fortinet Firewall URL Filtering Computer Consultant
Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in offering top performance for SSL/TLS inspection. Progent's Fortinet firewall consultants can assist you to deploy your Fortinet FortiGate security appliances to safeguard your digital resources at the network edge, within the data center core, at branches, and in the cloud.
macOS Remote Consultancy
24-Hour Consultant Services Mac
Progent offers nationwide online technical support and consulting services for businesses who run Apple Mac OS X networks or whose IT systems feature a mix of Apple macOS and Mac OS X with Microsoft technology. Progent's engineers offer Apple macOS and Mac OS X clients a variety of services including desktop support, upgrading to the latest version of Mac OS X from legacy editions of Mac, plus help with Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud. Online network consulting offers maximum return for your information technology budget by extending client productivity and shortening the hours charged for network analysis and repair. Advanced remote access utilities and skilled service specialists and engineers combine to enable Progent to handle the majority of IT issues without squandering time and expense by traveling to your location. In most of cases your network problems can be dealt with by telephone or via a mix of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP certified security specialists to assist with the most challenging network issues.
Security Consultant WatchGuard Firebox M4800 Firewall
24/7 Network Security Auditing WatchGuard Firebox M-Series Firewall
Progent offers consulting services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard Firewall product that fits your security needs and budget. Progent can assist you to manage outdated WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewalls.
ProSight Reporting Remote Infrastructure Management Information Technology Consulting
ProSight Reporting Network Infrastructure Management Engineer
ProSight Reporting is a growing family of in-depth reporting utilities designed to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Award Winning Lync Server 2013 Engineer
24-7 Consultancy Lync Server 2013 and Exchange UM Server
Microsoft Lync Server 2010 supports IM, Real Presence, audio and video conferencing, desktop sharing, as well as IP-based and public switched telephone network telephony. Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office desktop or Microsoft 365 and streamlines administration via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with VoIP hardware and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications consultants can provide online and on-premises support to assist you to manage and repair your current Lync 2010 environment or evaluate the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also assist you to design and carry out a smooth Skype for Business migration.
Internet Security and Acceleration Server 2006 Remote Technical Support
ISA 2006 Firewall Engineers
Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that offers a fully integrated application layer firewall, VPN, and web caching solution for safeguarding the Internet-facing networks of any organization against a wide variety of attacks. Progent's certified Internet Security and Acceleration Server support professionals can show you how to design, cost-justify, test, install, configure and support the Standard or Enterprise version of ISA Server on your information system.
Cisco Certified Cisco VPN Help and Support
Cisco Virtual Private Network Information Technology Consulting
Cisco's network security and offsite connection products for small companies provide a full line of manageable security products to help safeguard your wired and wireless information system. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems and VPN appliances. Progent's expert consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to assist your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that align best with your company goals.
Support Virtual Support Desk
MS Certified Specialist Extended Helpdesk
Progent's Co-managed Help Desk service allows your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Windows 7 Training Technical Consultant
Windows 7 Upgrade Consultancy
Progent's certified engineers can provide offsite and onsite support expertise to help you to manage, maintain, and repair PCs based on Microsoft Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, security and compliance, disaster recovery, online access, mobile device management, wireless network design, and 24x7 network monitoring.
Expert Microsoft Certified Exchange 2019 Data Loss Prevention IT Consulting
Exchange 2019 Integration Support Outsourcing
Progent can help you in any phase of your migration to Exchange 2019 including configuring Windows Server 2019 for hosting Exchange; planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and implementing Windows Hyper-V; configuring hardware load balancing; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and configuring Outlook clients.
Microsoft and Cisco Network Education
Router Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Medium-size businesses who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and productive.
iPhone and Windows 10 integration Remote Support
Top iPhone backup Computer Consultants
Progent can provide cost-effective remote consulting to help you to design, deploy, and fix any aspect of your iOS and Windows integration efforts and is available for short-term jobs to help you get past occasional technical bottlenecks or long-term engagements to help you finish large-scale projects on time and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you create or support a resilient, protected and efficient network infrastructure that aligns with your computing model. Progent can also provide online and on-premises training to show you how to manage and use your iOS devices in a safe, team-oriented ecosystem that maximizes the strategic value of your IT network.
Microsoft LCS Server Instant Messaging Information Technology Consulting
Microsoft LCS Server Instant Messaging Support and Setup
MS Communications Server provides Instant Messaging and Real Presence in an extensible, enterprise-grade solution featuring advanced protection, transparent integration with popular Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize cost savings and improved business efficiencies, increased worker productivity, and better intellectual property protection with this easy-to-manage, highly available solution. Successful deployments of Microsoft Office Communications Server call for careful planning and thought prior to installation. Progent's Microsoft-certified consultants can deliver the skill necessary to deliver all the advantages of Microsoft Office Communications Server across your entire organization.
Azure AD Connect IT Consultant
Remote Computer Engineer Microsoft Entra Connect
Progent can help you to design and implement a smooth migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity services across onsite and cloud resources.
24/7 Cisco CCNA Jobs
Contract Microsoft Consultant Virtual Office Job
Progent is seeking a range of full-time workers such as solutions-driven MCSEs; system experts with Cisco CCDP or CCIE credentials; and specialists in fault-tolerant system architecture with backgrounds in mobile access, wireless integration, high-availability environments, business continuity solutions, data protection, and VMware technology. We are also looking for workstation support technicians, off-site service specialists, and CISSP or CISM certified security consultants. We are also looking for experienced managers and administrators who can perform efficiently in Progent's high-growth, virtual office model. Progent works with independent consultants who have specialized expertise and hands-on experience in high-demand information technology topics outside our primary service concentration. Our Experts Group hires contractors who offer advice and development services for line-of-business applications such as MRP, Enterprise Resource Planning, or Customer Relationship Management; possess specialized expertise with non-Microsoft operating systems such as Linux derivatives, Apple OS, or Sun, or offer world-class help in areas like telecommunications, web site development, EDI, eCommerce, or dbm programming. Freelance consultants certified by us cooperate with our full-time engineers to deliver comprehensive IT services for small company networks.
Top Rated Consultant Services Microsoft Dynamics GP System Update Planning
Dynamics GP System Update Professional
Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for over 20 years and Progent has provided integration, customization, training, and troubleshooting services since the platform's debut. Progent offers high-level support for upgrading out of date Dynamics GP/Great Plains deployments. Progent can help your business to design, validate, and implement an efficient migration from a an outdated version to the newest edition of Dynamics GP.
client credential management Engineer
Engineer ProSight password management
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of the time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.
Engineers Citrix Hyper-V Management
Technical Support Services Citrix and Microsoft Hyper-V
Progent's Citrix-certified consultants can help you to assess the business benefits of the available versions of Essentials for Hyper-V, help you to integrate Citrix management tools in your Hyper-V network, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to improve the responsiveness, uptime, consistency, and fault tolerance of your virtual environment while lowering the cost of equipment and operations and simplifying administrative tasks.
Engineers Private Cloud Solutions
Immediate Private Clouds for Small Businesses Consultant Services
Progent's ProSight Virtual hosting services provide small companies a range of benefits such as lower capital costs, savings on operational costs, better executive focus, world-class protection, enhanced availability, and regulatory compliance.
Cybersecurity Consultancies WatchGuard Firebox T70 Firewall
WatchGuard SSL VPN Network Security Auditing
Progent offers consulting services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security needs and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewall solutions.
Web Engineer
Custom Excel Developer
For custom program creation, Progent can supply software design experts to produce line-of-business software in areas such as commercial transaction webs, web development, Microsoft Dynamics products including Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Internet Information Services to build custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent offers experts in a wide range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Cisco MySQL Enterprise Edition Programming Company
Learn MySQL Community Edition
Progent can provide cost-effective online access to an Oracle-certified MySQL administrator or application developer and can assist organizations of all sizes to configure and manage MySQL within a reliable IT environment that offers advanced performance, scalability, and security. Progent also has proven skill assisting companies port databases from an Oracle environment to MySQL.
ASA Firewalls Online Technical Support
Cisco ASDM Firewall Management On-site Technical Support
Progent's Cisco-certified CCIE network experts can help your company to maintain your existing PIX 500 or Cisco ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, configure, optimize, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services
IT Consultant ProSight NinjaOne Server and Endpoint Management
Largest ProSight NinjaOne Windows Desktop Management Onsite Technical Support
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital devices.
Microsoft 365 Mac Integration Consultants
Remote Support Services Microsoft 365 Planning
Progent can assist you to understand the wealth of subscription options offered with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 so you realize maximum business value. Progent supports multi-platform environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also help you to create and manage hybrid solutions that transparently combine on-premises and cloud-based resources.
