Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Mission Viejo
ProgentProgent's consulting support for IT service firms in Mission Viejo California allows your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent augmentation of your regular network services group. This can ease the way for you to grow your client base, close gaps in your service portfolio, create happy customers, and improve your profits.

Progent's nationwide roster of network infrastructure engineers, PC support specialists, network administrators, and cybersecurity consultants have worked as seamless expansions to the support groups of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent's transparency helps you elevate and preserve your company's brand.

Progent is an IT consulting company with two decades of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer support company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for network service providers features seamless resale to your clients of world-class IT services. Progent bills you exclusively and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also difficult to configure and manage. Small or niche IT service providers seldom have the required financial or human resources. Progent's Call Center and ticketing solution offers IT service firms a practical way to keep their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing solution allow your IT service firm to expand your support volume, the diversity of technologies your company can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT support organizations include:

  • Progent's online desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during standard work hours.
  • Normal service times are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in larger metro areas is available throughout the country at extra cost.
  • You retain full control of your customers and invoicing.
  • Your clients submit incident reports through your custom branded web portal, an 800 number, or by sending a message to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information about Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service firms allows your support team to become a sole source for practically all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to decline new business due to a gap in in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service team, responding to your management, and bills you instead of your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Detailed Service Documentation: Progent uses an advanced service reporting platform to make sure all IT services delivered are fully documented. This enables you to transfer service assignments to internal consultants once you have enough staff and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and affordably take on additional opportunities beyond your core areas of excellence and open additional geographies without exposure to the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT support provider by offering more services to more customers using your own company name.
  • Add to Your IT Support Portfolio: Progent offers world-class expertise in a broad range of technologies and can be a reliable resource for expanding your IT support business.
  • Fast Escalation: Thanks to a sizable roster of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Keep Your Clients Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has delivered remote network support ranging from Help Desk services to high-level consulting. Effective remote support cuts costs while delivering quick solutions.
  • Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Mission Viejo, California Organizations
Progent's nationwide roster of certified engineers can provide Mission Viejo, California companies a wide range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Consulting Program for IT Service Organizations in Mission Viejo, California
For more information about Progent's consulting support for IT service organizations in Mission Viejo, California, call 1-800-993-9400 or see Contact Progent.