Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Mission Viejo
ProgentProgent's consulting services for network service firms in Mission Viejo California enables you to offer your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless supplement to your regular network services group. This can help you grow your revenue, close gaps in your service offerings, satisfy your customers, and increase your profits.

Progent's roster of network engineers, PC support specialists, network admins, and cybersecurity consultants have acted as seamless extensions to the IT groups of some of the world's largest IT service businesses. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT support practice, and Progent's transparency lets you elevate and preserve your company's brand.

Progent is a network support company with two decades of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your customers of professional IT services. Progent bills you exclusively and performs under your instructions to provide your customers support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for customers who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the heart of a successful Help Desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but a hassle to configure and manage. Small or niche IT support companies rarely have the required budget or personnel. Progent's Service Desk and ticketing program offers IT support organizations a practical way to retain their custom branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing program enable your IT service firm to expand your support volume, the diversity of technical issues your firm can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in major metro areas is offered throughout the US at additional cost.
  • You have full control of your clients and billing.
  • Your clients enter incident reports by means of your own branded web portal, a toll-free phone number, or by sending an email to your designated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional details about Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service firms allows your support team to act as a sole source for practically all IT expertise your clients may need. You can grow your staff and strategic in-house competencies steadily without being forced to decline new business due to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service team, responding to your management, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Detailed Documentation: Progent utilizes an enterprise-class documentation platform to ensure that all IT services performed are thoroughly described. This enables you to shift account assignments to in-house consultants once you have enough staff and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and efficiently take on more jobs beyond your main areas of expertise and open additional territories without exposure to the risks associated with expanding your head count too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network service firm by offering more solutions to more clients under your own brand.
  • Add to Your Services Portfolio: Progent offers top-tier support in a wide range of technologies and can be a reliable resource for expanding your IT service operations.
  • Fast Escalation: Thanks to a sizable team of top-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Keep Your Customers Happy: Satisfied customers are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Remote Support Professionals: For two decades, Progent has delivered online network support ranging from Help Desk support to high-level consulting. Effective remote support cuts costs while delivering quick results.
  • Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Mission Viejo, California Organizations
Progent's nationwide team of certified engineers can deliver Mission Viejo, California companies a broad range of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Consulting Support for IT Service Firms in Mission Viejo, California
For more information about Progent's consulting program for IT service firms in Mission Viejo, California, call 1-800-993-9400 or visit Contact Progent.