Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Montreal
ProgentProgentís consulting services for network service organizations in Montreal Quebec enables your company to offer your customers Progent's consulting and Help Desk support with your company's brand as a transparent extension of your in-house IT support team. This can help you add to your revenue, close gaps in your service offerings, satisfy your customers, and improve your bottom line.

Progentís nationwide roster of network infrastructure experts, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have acted as transparent supplements to the support groups of some of the country's largest IT service firms. Progentís range of technical knowledge allows you to broaden the scope of your IT service business, and Progentís close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network support firm with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's consulting program for network service organizations features transparent resale to your clients of world-class services. Progent bills you exclusively and performs under your direction to provide your clients support services under your brand. Also, Progent has an affordable Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but a hassle to set up and manage. Small or niche IT support firms rarely have the required resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to retain their own branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your support volume, the diversity of technical issues your firm can handle, the number of {geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at extra cost.
  • Optional onsite service in major metros is offered throughout the country at extra cost.
  • You keep full control of your customers and invoicing.
  • Your customers submit incident reports via your custom branded Internet portal, an 800 number, or by sending a message to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service organizations allows you to become a single point of contact for virtually all technical guidance and troubleshooting your customers may require. You can build your team and core IT skills at your own pace without being forced to say no to new business due to a lack of expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house support team, responding to your coordination, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent utilizes an advanced service reporting platform to make sure all IT services performed are thoroughly documented. This makes it easy for support group to shift account assignments to internal consultants when you have enough people and appropriate technical skills.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can easily and safely accept more opportunities outside your core fields of expertise and serve additional territories without assuming the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network service provider by delivering more solutions to more clients under your own company name.
  • Add to Your Services Portfolio: Progent offers world-class support in a wide range of IT disciplines and can act as a dependable reservoir of skills for growing your IT support operations.
  • Rapid Escalation: Thanks to a large team of senior consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Customers Happy: Satisfied customers stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Remote Support Experts: For 20 years, Progent has delivered remote IT support from Help Desk support to high-level consulting. Efficient remote service saves money and produces quick results.
  • Top Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Montreal, Quebec Companies
Progent's nationwide roster of certified engineers can deliver Montreal, Quebec businesses a wide range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service firms include:

Find Out More About Progent's Consulting Support for IT Service Firms in Montreal, Quebec
To learn more details about Progent's consulting program for network service firms in Montreal, Quebec, call 1-800-993-9400 or visit Contact Progent.