Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Montreal
ProgentProgent's consulting support for IT service firms in Montreal Quebec enables you to provide your customers Progent's consulting and Help Desk support with your brand as a seamless augmentation of your in-house network support group. This can help you grow your client base, flesh out your service catalog, satisfy your customers, and increase your bottom line.

Progent's nationwide team of network infrastructure engineers, PC support specialists, IT admins, and data security professionals have acted as transparent adjuncts to the IT groups of some of the country's biggest IT support businesses. Progent's range of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's transparency helps you strengthen and protect your company's brand.

Progent is a network consulting company with 20 years of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for network service organizations features transparent resale to your customers of world-class services. Progent invoices you directly and works under your direction to deliver your customers support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind an effective IT Call Center. But full-featured ticketing systems are not only expensive to acquire and staff, but also a hassle to configure and maintain. Small or niche IT service providers rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT service organizations an affordable way to keep their own branding while providing their clients responsive desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services enable you to increase your support workload, the diversity of technical issues your company can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop support group provides Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite service in major metros is available throughout the US at extra cost.
  • You have complete control of your clients and billing.
  • Your customers submit service requests through your branded web portal, a toll-free phone number, or by directing an email to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details on Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows you to become a sole source for practically all IT guidance and troubleshooting your customers may need. You can grow your team and core IT skills steadily without being forced to decline new business due to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your in-house IT service group, under your coordination, and bills you instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Detailed Reporting: Progent uses an enterprise-class service documentation system to ensure that all services performed are fully documented. This enables your IT support organization to transfer account responsibilities to in-house consultants once you have sufficient people and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably take on additional opportunities beyond your main areas of excellence and serve additional territories without exposure to the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive IT service firm by offering more solutions to more clients under your own company name.
  • Flesh Out Your Services Catalog: Progent can provide top-tier support in a broad range of technologies and can act as a dependable reservoir of skills for expanding your IT support business.
  • Fast Escalation: With a sizable roster of senior IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has provided online network support from Call Center services to advanced consulting. Efficient remote service cuts costs while delivering fast solutions.
  • Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Montreal, Quebec Businesses
Progent's nationwide team of certified consultants offers Montreal, Quebec organizations a wide range of online technical guidance and debugging services. Practice areas offered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Consulting Program for IT Service Providers in Montreal, Quebec
For additional information about Progent's reseller program for IT service organizations in Montreal, Quebec, call 1-800-993-9400 or refer to Contact Progent.