Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Montreal
ProgentProgent's consulting services for IT service firms in Montreal Quebec allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support with your own branding as a seamless supplement to your in-house IT services team. These services can ease the way for you to grow your revenue, flesh out your service portfolio, satisfy your customers, and improve your bottom line.

Progent's nationwide team of network engineers, desktop support specialists, IT admins, and cybersecurity professionals have acted as transparent expansions to the IT staffs of some of the world's largest IT service businesses. Progent's range of expertise enables you to broaden the scope of your IT service practice, and Progent's transparency helps you strengthen and preserve your company's brand.

Progent is an IT consulting company with 20 years of background providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network engineers of any private IT services company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your clients of professional IT services. Progent bills your firm directly and works under your direction to deliver your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the heart of a successful IT Call Center. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to set up and maintain. Small or niche IT service providers do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations an economical way to keep their company branding while delivering their customers world-class desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing solution for IT support firms takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services allow you to increase your support workload, the diversity of technologies your business can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support firms include:

  • Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in major metros is available across the US at additional cost.
  • You keep complete control of your clients and billing.
  • Your customers enter service requests via your custom branded web portal, a toll-free phone number, or by directing a request to your designated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service firms allows you to become a sole source for virtually all IT guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies at your own pace without being forced to decline opportunities due to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service team, responding to your management, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Service Reporting: Progent utilizes an enterprise-class documentation system to ensure that all services delivered are thoroughly described. This allows support group to transfer account assignments to in-house consultants once you have enough staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and affordably take on additional opportunities outside your core areas of expertise and serve additional geographies without exposure to the risks associated with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive network service provider by delivering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers world-class support in a wide range of technologies and can act as a reliable resource for expanding your IT service operations.
  • Rapid Problem Escalation: Thanks to a large team of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Customers Satisfied: Satisfied clients stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise outside the fold.
  • Online Technical Support Experts: For two decades, Progent has provided online network support ranging from Call Center services to high-level consulting. Effective online support cuts costs while delivering fast solutions.
  • Major Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Montreal, Quebec Businesses
Progent's seasoned team of certified consultants offers Montreal, Quebec companies a broad array of online consulting and debugging services. Practice areas covered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Reseller Program for IT Service Organizations in Montreal, Quebec
To learn additional information about Progent's reseller program for IT service organizations in Montreal, Quebec, call 1-800-993-9400 or see Contact Progent.