Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Riverside
ProgentProgent's consulting services for network service firms in Riverside California enables you to offer your customers Progent's consulting and Help Desk support using your company's own branding as a transparent extension of your in-house network services team. These services can help you grow your client base, fill out your service portfolio, create happy clients, and increase your bottom line.

Progent's team of network engineers, desktop integration and troubleshooting technicians, IT administrators, and data security consultants have acted as seamless expansions to the support groups of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is an IT support firm with 20 years of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private IT support company in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service organizations offers seamless resale to your clients of world-class IT services. Progent bills your firm exclusively and works under your direction to provide your clients consulting and support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for clients who need access to 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of a successful Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but also difficult to set up and manage. Smaller IT service organizations seldom have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT support firms a practical way to retain their own branding while delivering their clients world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT support companies leverages Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program enable your IT service firm to expand your support workload, the diversity of technical issues your firm can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop service staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in major metros is offered throughout the US at additional cost.
  • You retain complete control of your clients and invoicing.
  • Your clients submit requests through your custom branded Internet portal, an 800 number, or by directing a message to your assigned mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information about Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service providers allows you to act as a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your team and strategic in-house competencies at your own pace without having to say no to new business due to a gap in expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service team, responding to your direction, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Service Documentation: Progent utilizes an advanced reporting system to make sure all IT services performed are fully documented. This allows your IT support organization to transfer account assignments to internal consultants once you have enough people and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and efficiently accept more jobs beyond your main areas of expertise and open additional geographies without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive network service firm by offering more services to more clients using your own company name.
  • Add to Your Services Catalog: Progent can provide world-class expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support business.
  • Rapid Problem Escalation: Thanks to a sizable roster of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Keep Your Customers Happy: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
  • Remote Technical Support Experts: For two decades, Progent has delivered online IT support from Help Desk services to advanced consulting. Effective online support saves money and produces quick results.
  • Advanced Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Riverside, California Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Riverside, California organizations a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Reseller Program for Network Service Firms in Riverside, California
For additional details about Progent's consulting program for network service firms in Riverside, California, call 1-800-993-9400 or see Contact Progent.