Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Sandy Springs
Progent's consulting services for network service firms in Sandy Springs Georgia enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a transparent extension of your in-house network services team. These services can put you on the fast track to grow your revenue, flesh out your service catalog, create happy clients, and improve your profits.
Progent's roster of network infrastructure engineers, PC integration and troubleshooting technicians, network admins, and data security professionals have worked as seamless expansions to the support groups of some of the world's largest IT support firms. Progent's breadth and depth of expertise enables you to widen the scope of your IT support business, and Progent's close integration with your support team helps you promote and protect your company's brand.
Progent is a network support company with two decades of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer services firm in the world. Progent has provided remote technical support and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)
Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service providers features transparent resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your direction to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Service for clients who require 24x7 support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an efficient IT Call Center. But full-featured ticketing systems are not just expensive to acquire and staff, but also a hassle to configure and manage. Smaller IT service firms do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT service organizations a practical way to keep their own branding while providing their customers responsive desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution allow you to increase your support workload, the diversity of technical issues your business can take on, the number of locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT support organizations include:
Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows your support team to act as a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills steadily without being forced to turn down new business due to a gap in expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Sandy Springs, Georgia Organizations
Progent's veteran team of certified consultants can deliver Sandy Springs, Georgia businesses a broad array of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:
Find Out More About Progent's Reseller Support for IT Service Organizations in Sandy Springs, Georgia For additional information about Progent's consulting program for IT service firms in Sandy Springs, Georgia, call 1-800-993-9400 or refer to Contact Progent.