Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Sandy Springs
ProgentProgent's consulting services for network service firms in Sandy Springs Georgia enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a transparent extension of your in-house network services team. These services can put you on the fast track to grow your revenue, flesh out your service catalog, create happy clients, and improve your profits.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting technicians, network admins, and data security professionals have worked as seamless expansions to the support groups of some of the world's largest IT support firms. Progent's breadth and depth of expertise enables you to widen the scope of your IT support business, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is a network support company with two decades of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer services firm in the world. Progent has provided remote technical support and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service providers features transparent resale to your customers of world-class IT services. Progent bills your firm exclusively and performs under your direction to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an efficient IT Call Center. But full-featured ticketing systems are not just expensive to acquire and staff, but also a hassle to configure and manage. Smaller IT service firms do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT service organizations a practical way to keep their own branding while providing their customers responsive desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution allow you to increase your support workload, the diversity of technical issues your business can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's online desktop support group provides Level 1 end user assistance with 1-hour SLA to begin work during normal work hours.
  • Standard service hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in larger metros is available across the US at additional cost.
  • You have full control of your clients and billing.
  • Your clients enter incident reports by means of your own branded web portal, a toll-free number, or by directing a message to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more details about Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows your support team to act as a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills steadily without being forced to turn down new business due to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support team, responding to your coordination, and invoices your firm instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent uses an advanced service documentation platform to ensure that all IT services performed are thoroughly described. This allows you to transfer service responsibilities to internal personnel when you have enough people and appropriate technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can easily and affordably accept additional jobs beyond your core areas of excellence and open additional geographies without assuming the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive network service firm by delivering more services to more clients using your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class support in a wide array of technologies and can act as a dependable reservoir of skills for growing your IT support operations.
  • Fast Escalation: Thanks to a large team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Keep Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
  • Online Technical Support Experts: For two decades, Progent has delivered remote network support ranging from Call Center services to high-level consulting. Effective online support saves money and produces quick solutions.
  • Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Sandy Springs, Georgia Organizations
Progent's veteran team of certified consultants can deliver Sandy Springs, Georgia businesses a broad array of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Support for IT Service Organizations in Sandy Springs, Georgia
For additional information about Progent's consulting program for IT service firms in Sandy Springs, Georgia, call 1-800-993-9400 or refer to Contact Progent.