Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Sandy Springs
Progent’s consulting support for network service organizations in Sandy Springs Georgia allows you to offer your clients Progent's consulting and Help Desk support under your brand as a seamless extension of your in-house IT support group. These services can help you add to your revenue, fill out your service offerings, satisfy your customers, and improve your bottom line.
Progent’s nationwide team of network infrastructure engineers, desktop integration and troubleshooting specialists, IT administrators, and data security consultants have worked as seamless extensions to the support staffs of some of the world’s largest IT support firms. Progent’s range of technical knowledge enables you to broaden the scope of your IT service practice, and Progent’s transparency lets you promote and protect your company's brand.
Progent is a network support firm with two decades of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any private computer support company in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of world-class IT services. Progent invoices your firm directly and performs under your direction to deliver your customers support services under your brand. Also, Progent has an affordable Extended Hours Support Service for customers who require 24x7 support.
Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but a hassle to configure and maintain. Smaller IT service firms do not have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT service firms a practical way to keep their custom branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing program enable you to expand your support volume, the range of technologies your firm can take on, the locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT support companies include:
Progent's Consulting for IT Service Providers
Progent's consulting for network service providers allows your support team to act as a sole source for practically all technical guidance and troubleshooting your customers may need. You can grow your team and strategic IT skills at your own pace without being forced to decline opportunities due to a lack of expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Sandy Springs, Georgia Businesses
Progent's veteran roster of certified engineers offers Sandy Springs, Georgia businesses a wide array of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for network service providers include:
Learn More Details About Progent's Consulting Program for Network Service Firms in Sandy Springs, Georgia To learn additional information about Progent's consulting program for IT service organizations in Sandy Springs, Georgia, call 1-800-993-9400 or refer to Contact Progent.