Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Sandy Springs
ProgentProgentís consulting support for network service organizations in Sandy Springs Georgia enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless augmentation of your in-house network support group. These services can put you on the fast track to add to your revenue, fill out your service offerings, create happy customers, and improve your bottom line.

Progentís nationwide roster of network experts, PC integration and troubleshooting technicians, network admins, and data security consultants have worked as seamless extensions to the support groups of some of the worldís largest IT service businesses. Progentís breadth and depth of expertise enables you to broaden the scope of your IT service business, and Progentís transparency lets you strengthen and protect your company's brand.

Progent is an IT support firm with 20 years of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer services firm in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's consulting program for IT service organizations features transparent resale to your customers of world-class services. Progent invoices you directly and performs under your instructions to deliver your customers support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective IT Call Center. But modern ticketing systems are not just costly to acquire and staff, but also difficult to configure and manage. Small or niche IT service providers do not have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to keep their own branding while delivering their customers responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Call Center and ticketing program allow you to expand your physical and virtual support workload, the diversity of technologies your business can handle, the number of {geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metro areas is available throughout the country at extra cost.
  • You retain complete control of your clients and billing.
  • Your customers submit incident reports by means of your custom branded Internet portal, an 800 number, or by sending a message to your designated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional information on Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service firms allows your support team to become a single source for virtually all technical expertise your customers may need. You can grow your team and core in-house competencies at your own pace without having to say no to opportunities due to a gap in expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your in-house IT service team, under your direction, and bills you rather than your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Reporting: Progent uses an advanced reporting system to make sure all services performed are fully documented. This makes it easy for you to transfer service assignments to internal consultants when you have enough staff and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can easily and efficiently accept more opportunities outside your main fields of expertise and open additional geographies without the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT support provider by delivering more services to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT support business.
  • Fast Escalation: Thanks to a sizable team of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has delivered online network support ranging from Call Center services to high-level consulting. Effective online service saves money and produces fast solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Sandy Springs, Georgia Businesses
Progent's nationwide roster of certified engineers can deliver Sandy Springs, Georgia businesses a broad array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:

Learn More About Progent's Consulting Support for Network Service Organizations in Sandy Springs, Georgia
To learn additional details about Progent's reseller program for IT service organizations in Sandy Springs, Georgia, call 1-800-993-9400 or visit Contact Progent.