Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Sandy Springs
ProgentProgent's consulting services for IT service organizations in Sandy Springs Georgia enables your company to offer your clients Progent's consulting and Help Desk Call Center support under your brand as a seamless supplement to your regular network services team. This can put you on the fast track to grow your revenue, expand your service offerings, satisfy your customers, and increase your bottom line.

Progent's nationwide roster of network infrastructure experts, desktop integration and troubleshooting specialists, IT administrators, and data security professionals have worked as transparent extensions to the IT staffs of some of the world's biggest IT support firms. Progent's range of expertise allows you to add to the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and protect your company's brand.

Progent is an IT consulting firm with two decades of experience delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any private IT services firm in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to provide your clients consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also difficult to set up and maintain. Small or niche IT service organizations seldom have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT service firms an economical way to keep their company branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT support organizations leverages Progent's sizable investments in advanced ticketing software, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your business can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises support in major metro areas is available across the country at extra cost.
  • You have complete control of your customers and billing.
  • Your clients enter incident reports using your branded web portal, a toll-free phone number, or by sending a message to your designated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information on Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service firms allows you to become a sole source for virtually all technical expertise your clients may need. You can build your staff and strategic IT skills steadily without being forced to turn down opportunities due to a gap in expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house support team, responding to your direction, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Extensive Documentation: Progent utilizes an enterprise-class documentation system to ensure that all IT services delivered are thoroughly documented. This enables support group to transfer service assignments to internal personnel once you have sufficient staff and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on additional opportunities beyond your core areas of expertise and serve new territories without assuming the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support firm by delivering more solutions to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent offers top-tier support in a wide range of IT disciplines and can be a reliable resource for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a large roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Keep Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from other support firms.
  • Remote Support Professionals: For 20 years, Progent has provided remote IT support from Help Desk services to high-level consulting. Effective remote support saves money and produces fast results.
  • Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and CRISC. Find out more about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Sandy Springs, Georgia Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Sandy Springs, Georgia businesses a broad range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Reseller Program for Network Service Organizations in Sandy Springs, Georgia
For more information about Progent's consulting support for network service organizations in Sandy Springs, Georgia, call 1-800-993-9400 or see Contact Progent.