Sandy Springs Consultants for IT Support Firms
Transparent Temporary Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Sandy Springs
Progent’s consulting support for network service organizations in Sandy Springs Georgia enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless augmentation of your in-house network support group. These services can put you on the fast track to add to your revenue, fill out your service offerings, create happy customers, and improve your bottom line.
Progent’s nationwide roster of network experts, PC integration and troubleshooting technicians, network admins, and data security consultants have worked as seamless extensions to the support groups of some of the world’s largest IT service businesses. Progent’s breadth and depth of expertise enables you to broaden the scope of your IT service business, and Progent’s transparency lets you strengthen and protect your company's brand.
Progent is an IT support firm with 20 years of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer services firm in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)
Reselling Progent's Services With Your Branding
Progent's consulting program for IT service organizations features transparent resale to your customers of world-class services. Progent invoices you directly and performs under your instructions to deliver your customers support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for customers who require 24x7 support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective IT Call Center. But modern ticketing systems are not just costly to acquire and staff, but also difficult to configure and manage. Small or niche IT service providers do not have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to keep their own branding while delivering their customers responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Call Center and ticketing program allow you to expand your physical and virtual support workload, the diversity of technologies your business can handle, the number of {geographies you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT service companies include:
- Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
- Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at additional cost.
- Optional onsite service in major metro areas is available throughout the country at extra cost.
- You retain complete control of your clients and billing.
- Your customers submit incident reports by means of your custom branded Internet portal, an 800 number, or by sending a message to your designated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service firms allows your support team to become a single source for virtually all technical expertise your customers may need. You can grow your team and core in-house competencies at your own pace without having to say no to opportunities due to a gap in expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a transparent extension of your in-house IT service team, under your direction, and bills you rather than your client.
- Granular Billing: Progent charges by the minute to minimize expenses.
- Detailed Service Reporting: Progent uses an advanced reporting system to make sure all services performed are fully documented. This makes it easy for you to transfer service assignments to internal consultants when you have enough staff and relevant technical skills.
- Safely Grow Your Service Business: You can easily and efficiently accept more opportunities outside your main fields of expertise and open additional geographies without the risks involved with expanding your head count too rapidly.
- Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT support provider by delivering more services to more customers using your own company name.
- Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT support business.
- Fast Escalation: Thanks to a sizable team of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
- Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
- Online Technical Support Professionals: For two decades, Progent has delivered online network support ranging from Call Center services to high-level consulting. Effective online service saves money and produces fast solutions.
- Advanced Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Sandy Springs, Georgia Businesses
Progent's nationwide roster of certified engineers can deliver Sandy Springs, Georgia businesses a broad array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:
- Exchange Server 2019 Consulting
- Exchange 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- AD Planning
- Office 365 Integration
- Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud
- Online Network Troubleshooting
- Telecommuter Integration
- Cisco Network
- Juniper Expertise
- Cisco Routers Consultants
- Security and Compliance Consultants
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Management
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- iPhone and Android Integration
- Apple iPhone Integration
- Android Smartphone Support
- Ransomware Defense
- Backup/Recovery Expertise
- Cisco VoIP Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- Wi-Fi Site Assessments
Learn More About Progent's Consulting Support for Network Service Organizations in Sandy Springs, Georgia To learn additional details about Progent's reseller program for IT service organizations in Sandy Springs, Georgia, call 1-800-993-9400 or visit Contact Progent.
An index of content::
ISA 2006 Integration Services
24x7 ISA Server 2006 Information Technology Consulting
ISA 2006 is a multi-functional edge gateway that provides a powerful application layer firewall, virtual private network, and web caching platform for safeguarding the Internet-facing networks of any sized business against a wide variety of attacks. Progent's certified ISA Server 2006 consultants can show you how to design, rationalize, test, implement, customize and manage the any version of ISA Server on your network.
Progent's Management Small Business Network Consulting
Progent Management Network Solutions
Progent's management team includes seasoned veterans with years of background providing network consulting services, troubleshooting, and strategic information system planning to businesses ranging in size from startups to Fortune 500 companies. Great service calls for great personnel, and Progent stands out by having put together a management staff able to provide customers with the top service value in the industry.
Dynamics GP Great Plains Software Online Troubleshooting
Microsoft Financial Software Technical Support
Microsoft Dynamics GP 2010 accounting software is a full-featured business management platform that unifies information and operations throughout your company, interfaces seamlessly with other solutions, and connects employees, customers and suppliers regardless of time or place. Designed for small to mid-size businesses, Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide functionality for financials, management reporting, project management, inventory and order control, e-commerce, HRM, CRM, field force automation, manufacturing, retail management, and web-based business services. Progent can show you how to set up and manage a reliable, secure computer and network environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your company benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.
Dynamics GP Software Computer Consultant
Online Help Microsoft Dynamics GP
Dynamics GP/Great Plains allows you to grow and manage your business more efficiently by offering easy access to decision-driving data and a rapid return on investment. Dynamics GP confers important productivity benefits such as its ability to extend the presence of your organization, handle your accounting, automate financial operations, standardize procedures throughout your company, refine inventory control, increase order accuracy, expand sales and minimize lead-time, and maximize cash flow. Progent can show you how to configure and maintain a reliable, safe server and network foundation to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains support professionals to help you reap the full advantages of your Microsoft Dynamics GP/Great Plains software.
Egregor ransomware recovery Consulting Services
MongoLock ransomware recovery Consultant Services
Progent's proven ransomware recovery experts can help your business to rebuild a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Microsoft Azure AD configuration Expert Development
After Hours Microsoft Azure integration Contract Programmer
Progent's consultants can assist you with any phase of Azure cloud integration such as needs definition, prerequisites assessment, solution architecture, pilot testing, deployment, automated management, performance optimization, software license controls, disaster recovery preparedness, security planning, and compliance assessment. Progent can help your IT staff to configure and troubleshoot firewalls and VPN tunnels so that your users can safely access to Azure-based services, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also assist you to create a hybrid cloud ecosystem that transparently integrates physical datacenters with Azure-based services.
Check Point NGTP Security Services Cybersecurity Organization
Security Contractor Check Point 3000 Firewalls
Progent's Check Point consultants can show you how to choose and configure Check Point Firewall and VPN utilities and hardware powered by Check Point Software's technology to provide an affordable and efficient security defense for your IT network. Progent can also help you integrate other Check Point products including ZoneAlarm and Check Point Power-1 firewalls with security solutions from other suppliers and provide a single source for continuing technical support, administration, education, and consulting expertise.
IT Training Outsourcing
Online Help IT Training
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Small companies who utilize familiar freelance consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and efficient.
Remote Technical Support Cisco Catalyst Wi-Fi 6 AP Management
Catalyst 9100 Series Access Point Professional
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 AP experts can provide affordable remote and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points.
Specialist Microsoft Exchange 2003 Upgrade
Engineer Exchange Server 2003 Upgrade
Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Exchange Server 2003 migration plan that avoids network disruption, reduces long-term service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multiple server or multi-location upgrades, Progent offers the experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2003 help, repair, and design offerings include assistance with the configuration of outside vendor enhancements of Exchange 2003 Server that are best aligned to your business needs.
Nationwide Support Computer Help
Virginia Server Support
Progent’s Technical Response Center (TRC) provides affordable nationwide after-hours remote assistance for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals provide extended hours phone help and remote direct computer connection to isolate and resolve technical problems quickly and economically.
Enterprise Windows 2000 Software Consulting Services
Enterprise Security Security Consulting Company
For enterprises with branch offices in or any area covered by Progent's consultants, Progent's Microsoft-Certified network consulting experts and certified Cisco system consultants can provide a range of IT consulting services including project management, SOX compliance, office moves, corporate security, system architecture, on-site or remote branch office support, and technical support for collocation hosting facilities. A Progent IT consultant can show you how to plan a multi-office information system that makes smart use of colocation services and Internet data centers. Progent’s Microsoft Premier consultants can help major enterprises plan, deploy and support massive rollouts of updated versions of Microsoft products such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progent’s CCIE and Cisco Certified Network Professional consultants can assist you to configure Cisco technology for connection solutions that incorporate basic, high-performance, integrated, and wireless networking.
Microsoft Virtual Machine Manager Consultant Services
SCVMM 2012 Templates Technical Support
Progent's Microsoft-certified consultants can assist businesses of all sizes to follow leading practices to configure SCVMM 2012 hosts, fabric, storage systems, and libraries; plan, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist your business to migrate from a legacy edition of SCVMM or from another management system, and Progent can help you to enhance and troubleshoot your current SCVMM 2012 ecosystem so you get the highest possible business value.
Top Email Predictive Sender Profiling Professionals
Email Intent Analysis Services
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of ProSight Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.
Technology Consulting Microsoft and Mac Desktop
Desktop Server Setup
Progent can deliver a wide array of affordable online and on-premises support services to assist your business to install, administer, and debug desktops and mobile devices powered by Microsoft Windows, Apple macOS/OS X, iOS, Google Android, or Linux.
Remote Troubleshooting Apple iPad and Windows integration
Apple macOS and Windows Online Support Services
Progent's service specialists in Apple OS X and Microsoft Windows technology can help you combine Mac and Windows systems into seamless environments with full sharing and collaboration functionality. Allowing productive cooperation among a variety of servers and workstations powered by Mac OS and Microsoft Windows requires extensive knowledge of and background with Apple Macintosh and Microsoft products. Progent's experience in Windows and Macintosh service makes it possible to offer world class assistance to businesses that rely on these platforms to maintain their strategic edge. Progent can also help your business to interface Apple's iPhones and iPads with your Windows environment.
Emergency Antivirus Subscription
24 Hour Postini Installation support
Email Guard from Postini offers continually upgraded spam and virus filtering, data filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and support firm. If your organization is too small to qualify for a regular Postini license, you can still get the use of Postini’s Perimeter Management services via Progent’s E-Mail Guard anti-spam and virus protection aggregation program. Progent’s expert email security professionals can help you devise an email security strategy that includes spam filtering and anti-virus services and processes.
Juniper Junos os Cybersecurity Consultancy
Juniper Junos J-Web Cybersecurity Contractors
Progent's Juniper Networks-certified network consultants can help you to design and deploy Juniper Firewall/VPN technology, enhance and support your network infrastructure, and upgrade efficiently from discontinued devices to the latest versions. Progent's Junos OS consultants can also provide expertise with Juniper's premier network control software to enable you to streamline the administration and strengthen the security of your Juniper VPN devices and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software productss and can help organizations maintain environments that include a combination of Juniper's OS platforms.
BackupAssist Consultant Services
Mozy Consultant
Progent offers economical online support from consultants skilled in a broad array of products and services that provide solutions for protecting Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops as well as notebooks and smartphones. Progent offers expertise for all major backup platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can assist your company to install, upgrade, or troubleshoot data backup systems for a variety of architectures such as on-premises, remote, cloud, or a mix.
wireless IP phones and Aironet APs Online Technical Support
Network Consultants wireless VoIP phone and Aironet APs
Cisco's wireless IP phones are industrial-grade wireless handsets intended for workers who are on the move within campus, warehouse, retail or other environments where IT management wants portable phones that offer more administrative control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Creating solutions with Cisco's wireless IP phones typically demands that you configure and optimize many key pieces of your Wi-Fi infrastructure such as APs, routers, wireless LAN controllers, and network management software. Progent's certified experts offer online and on-premises assistance to help you build and manage a Cisco wireless VoIP phone solution by delivering services that can range from troubleshooting the configuration of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.
Lync Server 2013 Support Services
Technical Support Services Microsoft Lync Server Instant Messaging
Progent's Microsoft-certified consultants can help you to evaluate the value of Lync Server 2010 for your environment and can help you to design and execute a deployment of Microsoft Lync Server 2010 that consolidates the administration of Instant Messaging and Presence and increases the output of your in-house staff, telecommuters, and mobile workforce. Progent can also assist your company to carry out a smooth migration to Lync Server from Office Communications Server or from Microsoft Live Communications Server, interface Lync Server 2010 with Microsoft Exchange, SharePoint, and Microsoft SQL Server, show you how you can run Lync Server to improve the collaborative functions of MS Office applications, and provide webinar training and ongoing support for Microsoft Lync Server 2010 and other Microsoft platforms.
Core Routers Professionals
CCIE Certified Computer Consultants 3800 Router
Cisco offers an extensive array of routers that includes routers designed to deliver the security, bandwidth, and reliability demanded by customers ranging from branch offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and system uptime. Progent can show you how to select and integrate Cisco routers to establish a reliable foundation for your network and to make it easy to expand as you support new users, start new offices, deploy new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers powered by Cisco's IOS platform, such as Cisco's 800 series of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as older 2500 and 2700 Series Routers.
Immediate Microsoft CRM Help and Support
24x7x365 Microsoft CRM Specialist
Progent's team of application experts offer advanced support, software programming, deployment assistance, and online training for popular business applications covering vital areas including ERP and MRP, general accounting, business reporting, web commerce application design, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with years of experience providing advanced consulting and troubleshooting support remotely, Progent can assist clients anywhere in the U.S. to save the lost productivity and expense associated with travel and on-site activity without compromising the effectiveness of consulting services.
At Home Workforce Endpoint Management Consultant
Configuration At Home Workers Endpoint Management
Progent can assist small and mid-size businesses to implement centralized remote endpoint management systems for maintaining devices operated by an offsite workforce.
Altaro VM Backup Replication Setup and Support
Computer Consulting Altaro VM Backup Disaster Recovery
Altaro VM Backup software provides small and mid-size organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud architectures and also enables low-cost cloud backup to Microsoft Azure storage. Headline capabilities include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and for vCenter for handling large-scale environments, and the ability to leverage Microsoft VSS technology to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a wide range of consulting services to help you to design, install, optimize and troubleshoot a backup/restore solution powered by Altaro VM Backup software.
Work from Home Security Consultant Services
Offsite Employees Security Support Outsourcing
Progent can assist small and medium-size businesses to configure endpoint security protection solutions and deliver cleanup expertise required for telecommuters.
Emergency Cisco RADIUS Security Technical Support Services
Technology Consulting Services Cisco Virtual Private Network
Cisco's network security and remote connection technology for small businesses provide a full line of easy-to-administer security solutions to help protect your wired and wireless information system. Cisco's VPN line features routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's expert staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that fit most closely with your business objectives.
Microsoft Small Business Server 2003 IT Consultant
Small Business Server Premium Add-on On-site Technical Support
Microsoft Small Business Server is an affordable suite of server products that offers the basis for a feature-rich but manageable IT network. The technical demands of the Microsoft .NET components bundled with Small Business Server calls for a computer consultant with hands-on background planning and building cohesive, comprehensive business network solutions. Progent's Small Business Server consultants have an average of over a decade of experience supporting computer systems built on Microsoft products. This experience assures you results in deploying, managing, and repairing IT solutions that incorporate the SBS Server suite of servers and applications.
24/7 64-bit Processing Professionals
24-7 Remote Technical Support 64-bit Server
Progent's Microsoft-certified consultants can help you plan, document, implement, manage, and repair a network-wide migration to 64-bit server and client operating systems and business applications. Progent can help you pilot your 64-bit environment to verify that it supports all of the important 32-bit programs that you want to retain as well as the latest 64-bit versions of software you wish to run.
Colocation Remote Technical Support
Project Management Consultant
For corporations with branch offices in or any area covered by Progent's engineers, Progent's Microsoft-Certified network consulting professionals and authorized Cisco network consultants can provide a variety of network support services including project planning, SOX compliance, site relocations, corporate security, network architecture, local or phone-based emergency support, and technical support for data center hosting facilities. A Progent network architect can help you design a multi-office network that makes efficient use of colocation services and Internet data centers. Progent’s Microsoft Premier engineers can help large enterprises plan, deploy and maintain major rollouts of updated releases of Microsoft technology such as Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent’s Cisco Certified Internetwork Expert and CCNP experts can assist you to configure Cisco technology for connectivity solutions that incorporate basic, high-performance, integrated, and remote networking.
ISA 2004 Enterprise Edition Server Support
Microsoft Proxy Server Remote Consulting
Progent's Microsoft-certified ISA Server 2004 consultants have extensive experience with Internet Security and Acceleration Server developing ISA Server-based security solutions for IT networks with multiple offices, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts are available to assist your company in planning and deploying a configuration of ISA 2000 Server or ISA 2004 Server that supports your information protection needs without adversely limiting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.
Engineers ProSight domain expiration management
IT documentation management Consultant Services
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it.
Call Center Sharing On-site Technical Support
Shared Helpdesk Troubleshooting
Progent's Standard Help Desk Services offer an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Help Desk services are provided at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Exchange Server 2010 Upgrade Consulting
Specialist Microsoft Exchange 2010 Upgrade
Progent's Microsoft-certified consultants can deliver affordable online and onsite help to carry out your upgrade to Microsoft Exchange Server 2010, produce thorough documentation of your upgraded messaging environment, train your IT team and end users to get them up to speed quickly on Microsoft Exchange 2010, and provide ongoing administrative services and engineering support. Progent can also help you migrate from Exchange Server 2010 to Exchange 2013 or Exchange 2016.
Offsite Automated Backup Services Consulting
Cloud Backup Security and Compliance Online Support Services
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data.
Citrix Desktop Studio On-site Support
Citrix XenDesktop VDI Technical Support
Citrix offers a comprehensive family of products that deliver enterprise-level manageability, expandability, and performance for virtualizing servers and for server-based distribution of virtual Windows desktops and applications. For managing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers Citrix XenServer and Citrix Essentials. Progent's Citrix-certified engineers can assist your company to assess the business advantages of Citrix virtualization products and help you design, validate, deploy, troubleshoot, and maintain Citrix virtualization platforms.
Anti-Virus Design and Installation
Antispam Consultant
E-Mail Guard represents a complete solution for blocking spam and viruses. E-Mail Guard handles the protection and administration of corporate email by providing constantly improved spam and virus filtering, policy administration, content testing, and defense against email-based directory harvesting and DDoS attacks. E-Mail Guard also features tracking, management and reporting tools as well as outbound email filtering to help you troubleshoot your email environment and specify and enforce corporate security policy.
Excel PivotTable Development
Office Excel 2010 Consulting Services
Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a broad variety of online support services to assist your organization to plan, develop, test, install, administer, and debug business applications powered by any version of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can assist your business to upgrade your current Excel solutions to the latest versions of Excel, support Excel on iOS-powered iPhones and iPads and Google Android smartphones and tablets, and identify and fix compatibility issues between various versions of Office Excel. Progent can provide on-demand help to clients who need a quick fix to a specific problem associated with Office Excel and Progent also offers comprehensive project management services for migrating or creating mission-critical application software built on Office Excel. Progent's cost-effective online training classes for Office Excel can be customized to meet the needs of individual users or teams.
SharePoint Backup and Recovery Online Support
SharePoint 2016 Specialist
Progent's Microsoft-certified SharePoint consultants offer affordable online and onsite consulting expertise, software development, and troubleshooting support for organizations of any size who intend to upgrade to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.
Security Technology Professional
Wireless Security Professionals
Progent offers consulting for security evaluation utilities including Microsoft Baseline Security Analyzer for running a variety of automatic network auditing scans to uncover potential security problems. Progent has extensive knowledge of security auditing tools and can help you to understand testing reports and react appropriately. Progent can help you design protection into your business operations, configure auditing tools, define and implement a protected network architecture, and suggest procedures to maximize the safety of your IT system. Progent's security consultants are able to help you configure a firewall, design secure remote access to email and business applications, and integrate VPN. Progent's qualified security experts can validate the protection of web-based software and can provide comprehensive information security tests of company-wide security to validate your organization's compliance with key international security standards such as FISMA, PCI, and ISO 17799.
