Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Sioux Falls
ProgentProgent's consulting services for IT service firms in Sioux Falls South Dakota allows you to offer your clients Progent's consulting expertise and Help Desk support using your company's own branding as a transparent augmentation of your in-house network support team. This can put you on the fast track to grow your revenue, close gaps in your service offerings, satisfy your clients, and increase your bottom line.

Progent's team of network engineers, desktop integration and troubleshooting specialists, IT admins, and data security professionals have worked as seamless extensions to the support groups of some of the country's biggest IT service businesses. Progent's range of expertise allows you to widen the capabilities of your IT service practice, and Progent's close integration with your support team lets you strengthen and protect your branding.

Progent is a network support firm with two decades of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network experts of any private IT services firm in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers offers transparent resale to your customers of professional services. Progent invoices your firm directly and works under your direction to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who require access to 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but challenging to set up and manage. Small or niche IT support companies rarely have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support firms a practical way to retain their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support volume, the range of technical issues your firm can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop support team delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in larger metro areas is available throughout the US at additional cost.
  • You retain complete control of your customers and billing.
  • Your customers submit incident reports via your branded Internet portal, an 800 phone number, or by sending a message to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Service Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service organizations allows you to act as a sole point of contact for virtually all technical expertise your customers may require. You can build your staff and strategic IT skills steadily without being forced to say no to opportunities owing to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house support group, responding to your coordination, and bills you rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Documentation: Progent uses an advanced reporting system to ensure that all services performed are fully documented. This enables support group to transfer service responsibilities to in-house personnel when you have enough people and appropriate skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and safely accept more opportunities beyond your core areas of expertise and serve new territories without the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT service provider by offering more services to more clients using your own company name.
  • Add to Your IT Support Portfolio: Progent can provide top-tier support in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Escalation: With a sizable roster of senior IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
  • Keep Your Clients Satisfied: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Remote Support Professionals: For 20 years, Progent has delivered online IT support ranging from Help Desk services to high-level consulting. Efficient online service cuts costs and produces quick results.
  • Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Sioux Falls, South Dakota Organizations
Progent's nationwide team of certified consultants can provide Sioux Falls, South Dakota businesses a wide array of online consulting and troubleshooting services. Practice areas offered under Progent's reseller program for network service providers include:

Find Out More About Progent's Reseller Program for IT Service Firms in Sioux Falls, South Dakota
To learn more information about Progent's reseller support for network service organizations in Sioux Falls, South Dakota, call 1-800-993-9400 or refer to Contact Progent.