Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Sioux Falls
ProgentProgentís consulting services for network service organizations in Sioux Falls South Dakota enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless extension of your regular network support team. These services can help you add to your client base, expand your service catalog, satisfy your clients, and increase your profits.

Progentís nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as transparent supplements to the IT staffs of some of the worldís largest IT support businesses. Progentís breadth and depth of technical knowledge enables you to add to the capabilities of your IT support business, and Progentís close integration with your support team helps you strengthen and protect your company's brand.

Progent is a network support firm with 20 years of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service organizations features transparent resale to your clients of world-class IT services. Progent bills you directly and works under your instructions to provide your customers support services under your brand. In addition, Progent has an affordable Off-hours Support Program for customers who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to an effective service desk. But modern ticketing systems are not just expensive to acquire and staff, but also challenging to set up and maintain. Smaller IT support companies do not have the necessary resources. Progent's Help Desk and ticketing solution gives IT support organizations a practical way to retain their own branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing services enable you to increase your physical and virtual support workload, the diversity of technical issues your business can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in larger metro areas is offered across the US at extra cost.
  • You keep full control of your customers and invoicing.
  • Your customers submit service requests by means of your own branded Internet portal, an 800 number, or by sending a message to your dedicated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details on Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service providers allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies steadily without being forced to decline new business due to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house IT service team, responding to your direction, and bills you rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Documentation: Progent utilizes an enterprise-class reporting system to make sure all IT services delivered are thoroughly described. This enables you to transfer service assignments to in-house personnel once you have sufficient staff and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on additional jobs beyond your core fields of expertise and open new territories without the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum IT support firm by delivering more services to more clients using your own brand.
  • Flesh Out Your Services Catalog: Progent offers world-class support in a broad range of IT disciplines and can act as a reliable reservoir of skills for growing your IT support operations.
  • Rapid Escalation: Thanks to a sizable roster of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Make Your Customers Happy: Happy clients are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk support to high-level consulting. Efficient online support saves money while delivering fast solutions.
  • Top Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Sioux Falls, South Dakota Companies
Progent's veteran team of certified consultants and technical experts can provide Sioux Falls, South Dakota organizations a broad range of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Consulting Support for IT Service Providers in Sioux Falls, South Dakota
To learn more details about Progent's reseller support for IT service organizations in Sioux Falls, South Dakota, call 1-800-993-9400 or see Contact Progent.