Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Waltham
ProgentProgentís consulting support for network service firms in Waltham Massachusetts allows your company to offer your clients Progent's consulting and Help Desk Call Center support under your own branding as a seamless augmentation of your in-house IT services team. This can ease the way for you to add to your client base, flesh out your service catalog, create happy clients, and improve your profits.

Progentís nationwide team of network infrastructure experts, PC integration and troubleshooting specialists, network admins, and data security consultants have acted as transparent adjuncts to the IT staffs of some of the worldís biggest IT service businesses. Progentís range of technical knowledge enables you to add to the capabilities of your IT support practice, and Progentís transparency lets you promote and preserve your branding.

Progent is an IT support company with 20 years of experience delivering online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support company in the world. Progent has delivered online IT assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your customers of world-class IT services. Progent bills your firm directly and performs under your direction to deliver your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an efficient Help Desk. But full-featured ticketing systems are not just expensive to acquire and staff, but challenging to configure and manage. Smaller IT support firms do not have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations an affordable way to retain their company branding while delivering their customers world-class desktop support services built around an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your support workload, the diversity of technologies your business can handle, the number of {geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional onsite service in major metro areas is available across the country at extra cost.
  • You retain complete control of your clients and billing.
  • Your customers enter service requests by means of your branded Internet portal, a toll-free phone number, or by directing an email to your assigned mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information on Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service firms allows your support team to act as a sole source for practically all IT expertise your clients may require. You can build your team and strategic in-house competencies steadily without having to say no to new business due to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your in-house IT service team, responding to your coordination, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Detailed Service Documentation: Progent uses an advanced service documentation system to ensure that all IT services performed are thoroughly documented. This enables your IT support organization to transfer service assignments to internal consultants once you have enough staff and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can easily and safely take on additional jobs outside your core fields of expertise and open new geographies without exposure to the risks involved with increasing your head count too rapidly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum IT support provider by offering more services to more clients under your own brand.
  • Add to Your IT Support Catalog: Progent offers top-tier expertise in a wide range of technologies and can be a reliable reservoir of skills for expanding your IT service operations.
  • Fast Escalation: With a large team of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
  • Make Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has provided online IT support from Call Center support to high-level consulting. Efficient online support saves money while delivering quick results.
  • Top Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Waltham, Massachusetts Organizations
Progent's nationwide team of certified consultants and technical experts can deliver Waltham, Massachusetts companies a broad array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Consulting Support for IT Service Firms in Waltham, Massachusetts
For more details about Progent's reseller program for IT service organizations in Waltham, Massachusetts, call 1-800-993-9400 or visit Contact Progent.