Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Waltham
ProgentProgent's consulting support for network service firms in Waltham Massachusetts allows you to offer your clients Progent's consulting expertise and Help Desk support under your brand as a seamless augmentation of your in-house IT support team. These services can ease the way for you to add to your client base, close gaps in your service offerings, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network infrastructure engineers, desktop support specialists, IT administrators, and data security consultants have worked as transparent extensions to the support staffs of some of the world's biggest IT service businesses. Progent's range of expertise allows you to add to the scope of your IT support practice, and Progent's transparency helps you promote and preserve your company's brand.

Progent is a network support company with two decades of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network experts of any independent computer services company in the world. Progent has provided online technical assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's reseller program for network service firms offers transparent resale to your clients of professional IT services. Progent bills your firm exclusively and works under your instructions to provide your customers consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for customers who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind a successful service desk. But full-featured ticketing systems are not only costly to acquire and staff, but challenging to set up and manage. Small or niche IT service organizations rarely have the required financial or human resources. Progent's Help Desk and ticketing program gives IT support firms an economical way to keep their company branding while providing their clients world-class desktop support built around an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program enable you to expand your support volume, the range of technologies your business can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support team provides Level 1 end user support with 1-hour SLA to commence work during normal work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in major metros is available throughout the US at additional cost.
  • You retain full control of your customers and invoicing.
  • Your clients submit requests using your custom branded Internet portal, a toll-free number, or by sending a message to your dedicated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details about Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service organizations allows you to become a single point of contact for practically all technical expertise your clients may require. You can grow your team and strategic in-house competencies steadily without being forced to decline opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service group, under your coordination, and invoices your firm instead of your client.
  • Granular Billing: Progent bills by the minute to reign in costs.
  • Detailed Reporting: Progent utilizes an enterprise-class service reporting system to ensure that all IT services performed are fully documented. This enables support group to transfer service responsibilities to in-house consultants once you have sufficient people and relevant technical skills.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and affordably accept more opportunities beyond your main areas of expertise and serve new territories without the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum network service firm by offering more solutions to more customers under your own brand.
  • Add to Your IT Support Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can act as a reliable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable team of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Keep Your Customers Happy: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help outside the fold.
  • Remote Support Experts: For two decades, Progent has delivered online IT support from Help Desk services to high-level consulting. Effective remote support cuts costs and produces quick results.
  • Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Waltham, Massachusetts Companies
Progent's veteran team of certified engineers can provide Waltham, Massachusetts businesses a broad range of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Waltham, Massachusetts
To learn additional information about Progent's consulting program for IT service organizations in Waltham, Massachusetts, call 1-800-993-9400 or refer to Contact Progent.