IT Connection Newsletter: Issue 5
Progent's Certified Experts Offer
Cisco IOS Software Update Help
Updating Cisco IOS and other software powering Cisco routers and switches can be tricky, but ignoring security updates is risky. Progent's Cisco CCIE-certified network engineers can provide fast and affordable online expertise to keep you out of trouble.
Updating Cisco IOS Software
Cisco IOS is the control software used in virtually all Cisco routers and in the latest Cisco switches. Cisco often updates IOS to fix bugs, improve security, or add functionality. Ignoring IOS updates can impact network stability and security and cause you to miss out on new features that could streamline management or improve performance. But upgrading Cisco IOS and other Cisco software can be tricky, depending on your Cisco equipment and your network environment. For example, there may be limitations of local Flash or RAM that cause new software to misbehave or run out of resources. Occasionally, an updated device is unable to boot.
Progent's Cisco-certified CCIE network engineers have the experience to anticipate and fix problems you may encounter and help you carry out successful upgrades quickly and with minimal disruption of network availability. Progent's experts are accessible online to provide fast and affordable help.
Progent's Team of Cisco-certified CCIE Network Engineers
Progent maintains one of the largest independent teams of CCIE-certified network engineers in the U.S. (Refer to Progent's CCIE Network Experts). The CCIE certification is the world's top recognition for network professionals and indicates that a consultant's technical knowledge is at the expert level. Cisco awards less than 3% of all Cisco accredited consultants the CCIE certification, and those who reach this level can handle even the most challenging problems associated with network planning, integration, management, security, and troubleshooting.
CCIE network engineers represent excellent value because their depth of experience allows them to find quick solutions to problems that less qualified consultants may spend hours or even days trying to resolve.
Save Money with Progent's Online Consulting Services
Progent's Cisco-certified CCIE network engineers specialize in providing remote support services. Remote support eliminates travel costs and solves problems faster than onsite service calls. Progent's Technical Response Center retains the services of about a dozen CCIEs for providing clients with fast access to world-class network support. This is an exceptionally high number for an independent computer support company.
Find Out More About Progent's Cisco IOS Software Support
To find out more about Progent's Cisco IOS Software consulting services, call Progent at
Click here to go to the table of contents of the IT Connection newsletter.
An index of content::
Technology Consulting Co-managed Help Desk
Shared Computer Support Help Desk Consultants
Progent's Microsoft authorized experts offer three ways to help medium-size and large organizations develop a cost-effective and successful internal Network Support Help Desk. Progent's consulting services include ROI evaluation, process analysis and improvement, executive reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help organizations sift through the numerous high-quality Help Desk application programs on the market and determine which products may be excessively costly, miss critical functions, or align poorly with your organization's corporate culture. Progent also offers short-term staffing for businesses who want to augment their in-house Help Desk staff for occasional projects or to fill in for absent or indisposed personnel.
Network Support Help Desk Network Consultants
Cisco Help Desk Configuration
The Help Desk support delivery model adopted by Progent gives small businesses an dependable option to dependence on freelance service individuals by offering extensive technical knowledge accessible to multiple support teams, optional 24x7 availability of emergency assistance, escalation capability to top-level engineers for solving even the most difficult issues, service consistency and dependability, quick follow-up overseen by veteran service managers, a choice of convenient ways for requesting service jobs, and excellent process transparency made possible by trouble ticket updates and available through a web portal.
Live Communications Server Information Technology Consulting
Remote Technical Support Microsoft LCS Server IM
Microsoft Communications Server provides IM and Real Presence in a scalable, enterprise-grade solution featuring advanced protection, transparent compatibility with other Microsoft software, an expandable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows lower costs and improved business efficiencies, enhanced individual output, and stronger IP security. Microsoft Communications Server 2007 has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts offer remote and onsite configuration support and mediation help for your Office Communications Server 2007 deployment and can assist you to assess the advantages of migrating to Skype for Business. Progent can also help you to plan and carry out a smooth migration that will add significant strategic value to your information network
Consultant Office 365 Integration
Microsoft 365 Yammer Integration Support Outsourcing
Progent can help you to evaluate the many subscription options available with Microsoft 365, previously branded Office 365, and configure your information network with Microsoft 365 so you realize maximum business value. Progent supports cross-vendor networks that incorporate Windows, macOS, and Linux technology. Progent can also help you to build and manage hybrid solutions that transparently combine on-premises and cloud-based products and services.
Microsoft Exchange Consultant
Exchange 2013 Security IT Consulting
Microsoft Exchange Server 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important new features as well as a revamped structure. These improvements affect vital facets of IT including manageability, high availability (HA), security and compliance, operational costs, teamwork, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential advantages of migrating to Exchange 2013, create an efficient validation and deployment strategy, and educate your IT team to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable online consulting and support and management for Microsoft Exchange Server 2013.
Expert Microsoft Certified Windows Server 2008 DirectAccess Specialist
Windows 2008 R2 Consultants
Progent's Microsoft-certified consultants can assist you you to calculate the advantages of Windows Server 2008 for your business, develop pilot programs and migration strategies, install Windows Server 2008 with your IT infrastructure and workload, educate your IT staff how to use new administration tools, and provide continuing consulting and tech support via low-cost options such as Help Desk service and online technical assistance.
Ekahau Predictive Wi-Fi Site Modeling Onsite Technical Support
Ekahau Wi-Fi RF Spectrum Analysis Consulting Services
Progent's Ekahau-certified Wi-Fi network design consultants can assist your business to design, implement, tune, manage and troubleshoot a Wi-Fi network adapted to your environment. Progent can provide remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal analysis, Ekahau Analyzer for debugging RF signal issues, and Ekahau Insights for tracking the health of multiple Wi-Fi networks.
Computer Consultants Microsoft 365 AD Connect
Microsoft 365 hybrid solutions for Exchange Computer Consultants
Microsoft supports seamless hybrid networks that combine Microsoft 365 and on-premises Exchange systems. This allows you to have specific mailboxes located on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of planning, integrating and debugging your hybrid Microsoft 365 Exchange network. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Exchange initiative is carried out on schedule and within budget.
ISA Server Professionals
Internet Security and Acceleration Server Troubleshooting
Progent's Microsoft-certified TMG 2010 and ISA Server 2006 consultants can assist you to plan, deploy, and manage a configuration of Forefront Threat Management Server or ISA Server 2006 on your network that provides the firewall protection, speed and manageability that your company needs.
Amazon EC2 firewall integration Coding
Development Amazon S3 disaster recovery
Progent can provide cost-effective remote consulting to help companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, system design and review, testing, configuration, administration, performance tuning, licensing management, disaster recovery mechanisms, and security strategies.
Consultant Services 802.11ac Wi-Fi Network
Cisco and Microsoft WiFi 6/6E Management Engineers
Progent can help you design, deploy, manage, monitor, and troubleshoot an efficient Wi-Fi network architecture, select appropriate products, and configure wireless access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also help you put together a thorough wireless network security strategy that is well integrated with the security plan for your entire corporate network.
SMS Server 2003 Upgrade Support Outsourcing
Consultant Services SMS 2003 Upgrade
Microsoft Systems Management Server 2003 provides added functionality for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs lower the net operational expense of managing and deploying software by making it simpler to install system images, control mobile computers, and run management utilities. In addition to alerting you about techniques to save management expenses by installing SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and perform IT projects involving processes that Feature Packs are designed to make more efficient. Progent's migration and upgrade services can lower cost and reduce business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can show you how to develop sensible processes and standards to manage handheld computers and intelligent mobile phones so your field force remains productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you develop a security plan that includes policies, procedures and technologies to keep your IT network protected.
Select Topic: