IT Connection Newsletter: Issue 5
Progent's Certified Experts Offer
Cisco IOS Software Update Consulting
Updating Cisco IOS and other software powering Cisco routers and switches can be tricky, but ignoring security updates is risky. Progent's Cisco CCIE-certified network engineers can provide fast and affordable online expertise to keep you out of trouble.
Updating Cisco IOS Software
Cisco IOS is the control software used in virtually all Cisco routers and in the latest Cisco switches. Cisco often updates IOS to fix bugs, improve security, or add functionality. Ignoring IOS updates can impact network stability and security and cause you to miss out on new features that could streamline management or improve performance. But upgrading Cisco IOS and other Cisco software can be tricky, depending on your Cisco equipment and your network environment. For example, there may be limitations of local Flash or RAM that cause new software to misbehave or run out of resources. Occasionally, an updated device is unable to boot.
Progent's Cisco-certified CCIE network engineers have the experience to anticipate and fix problems you may encounter and help you carry out successful upgrades quickly and with minimal disruption of network availability. Progent's experts are accessible online to provide fast and affordable help.
Progent's Team of Cisco-certified CCIE Network Engineers
Progent maintains one of the largest independent teams of CCIE-certified network engineers in the U.S. (Refer to Progent's CCIE Network Experts). The CCIE certification is the world's top recognition for network professionals and indicates that a consultant's technical knowledge is at the expert level. Cisco awards less than 3% of all Cisco accredited consultants the CCIE certification, and those who reach this level can handle even the most challenging problems associated with network planning, integration, management, security, and troubleshooting.
CCIE network engineers represent excellent value because their depth of experience allows them to find quick solutions to problems that less qualified consultants may spend hours or even days trying to resolve.
Save Money with Progent's Online Consulting Services
Progent's Cisco-certified CCIE network engineers specialize in providing remote support services. Remote support eliminates travel costs and solves problems faster than onsite service calls. Progent's Technical Response Center retains the services of about a dozen CCIEs for providing clients with fast access to world-class network support. This is an exceptionally high number for an independent computer support company.
Find Out More About Progent's Cisco IOS Software Support
To find out more about Progent's Cisco IOS Software consulting services, call Progent at
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An index of content::
VMware NSX Hybrid Cloud Services
VMware VCDX Consult
VMware's NSX network virtualization platform enables you to create entire networks in software. NSX permits virtual networks to be deployed instantly and managed with a high level of automation regardless of the hardware used by the underlying IP network. VMware Site Recovery Manager allows automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can rapidly recover the complete logical network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist your organization to plan, configure, test and administer a DR solution based on VMware SRM and VMware NSX.
Computer Engineer Windows Server 2016 and System Center
Windows Server 2016 Computer Consultant
Progent's Windows Server 2016 disaster recovery consultants can help your organization to plan and deploy a disaster recovery solution based on Microsoft's cloud-tested Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class network-attached storage using industry-standard hardware, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for fast, affordable creation of a failover cluster quorum arbitration point.
Top Ranked ransomware vulnerability review Services
ransomware prevention Professional
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to defend against ransomware or recover rapidly after a ransomware attack. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that reduces your vulnerability to ransomware and aligns with your company's needs.
Office Entourage for Mac Trainer
Microsoft Excel for Mac Instruction
Progent can provide one-on-one training customized for individuals who wish to broaden their understanding of the Apple macOS and OS X platform, Apple Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual online classes for Mac application software.
Amazon S3 disaster recovery Reporting
Integration Amazon Glacier integration
Progent offers affordable online consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can help you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design, testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy cloud-centric or hybrid cloud environments that efficiently incorporate Amazon AWS services. Progent can provide as-needed expertise to assist you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move to the Amazon AWS cloud on schedule and on budget.
Telecommuter Video Conferencing IT Consultants
Offsite Workers Video Conferencing Technical Support Services
Progent can assist small and mid-size companies to implement and debug teleconferencing technology to enable their at-home workers to interact efficiently with colleagues and clients.
Remote Support Services ISA 2004 Firewall
Computer Consulting Microsoft ISA Server
Progent's certified Internet Security and Acceleration Server consultants have extensive experience developing Microsoft-based security designs for information systems with multiple locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer can help your small company plan and implement an installation of ISA Server 2004 that meets your information protection needs without limiting your productivity.
Meraki Wi-Fi 6 AP Migration Online Support
Immediate Meraki MR53 Access Point Integration Services
Progent's Cisco Meraki Wi-Fi AP experts offer online and onsite support to assist organizations of all sizes to plan, deploy, manage, expand or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology such as Catalyst and Nexus switches, routers and firewalls to build a cohesive network infrastructure that delivers the same access, performance, security compliance, manageability and uptime for wired and Wi-Fi users irrespective of their mobility or device.
Learning Live Online Windows 10
Online Acrobat Writer Training Services
Progent provides customized online instruction for an array of desktop apps and operating systems including Microsoft Office Excel, Word, Access and Project plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Online training offers the advantages of traditional physical classroom seminars, such as instant communication between students and trainers, but avoids the costs of transportation and the hassle of attempting to synchronize the schedules of many students. Offered to single students or classes of any size, Progent's live online training permits the trainer to conduct the seminar from a remote facility and the clients can be spread throughout an office or across the country. Virtual education supports powerful learning tools like broadcast white boards, real-time questions, and shared desktops. Sessions can be short and personalized to specific subjects or extended in duration and wider in coverage.
MCSE Expert Certified SCDPM 2012 and Exchange DAGs Professional
Technology Consulting SCDPM 2012 and Windows Server 2012
Progent's Microsoft-certified consultants can provide remote or in-person expertise to help businesses of all sizes to plan, implement, administer, and repair a backup/restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from earlier releases of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid environments. Progent can provide occasional support for fixing particularly stubborn problems, or full project management services. Progent's consultants can also help you to design Data Protection Manager into a comprehensive disaster recovery plan.
Example Application Microsoft Operations Manager
Case Study Microsoft Operations Manager
Before Progent’s Microsoft Operations Manager solution, network problems were approached reactively, once users were impacted by them. With the help of proactive, automated alerts and trend analyses sent by Microsoft Operations Manager, Progent is now able to anticipate server issues before they grow to be serious enough to disrupt network availability. Thanks to MOM, Progent can deal with incipient problems before clients are aware that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and MOM 2000 to deliver small business IT systems enterprise-class reliability, security and productivity.
Consult Ubiquiti access point
Ubiquiti UniFi AP Consulting Services
Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. UniFi devices installed throughout multiple venues with any number of access points can be remotely configured and managed with free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, optimization, troubleshooting, monitoring, and analytics. Progent offers the skills of veteran wireless consultants who can help your organization to assess the value of UniFi products for your environment and help you to design, install, administer, and troubleshoot your UniFi ecosystem.
Small Business Online Consulting
Small Business Online Help
If you have a small business network with 10 to 50 desktop users, Progent's network outsourcing services free your company from over-reliance on an individual freelance consultant while giving you cost-effective and reliable access to enterprise-class network support. By providing IT support service when you need it, providing advanced expertise for critical applications, delivering value-added support such as automated server monitoring, and billing only for services you use, Progent offers you an affordable solution for maximizing the business value of your small business information system. Progent is the intelligent way for small businesses to build and support a robust and secure IT network and to have fast access to the experienced consulting typically available only to enterprises who can support a large in-house IT group.
Small Business Computer Consultation
Small Business IT Service Provider
Progent is a leader in cost-effectively delivering world-class network support to small companies. Progent's success in handling the IT service requirements of the chronically underserved small company market is the cumulative outcome of key technical and operational breakthroughs that have removed a great deal of the traditional costs out of administering network support, injected unprecedented professional expertise into the support system, and dramatically streamlined the repair cycle.
Microsoft Certified Online Consulting SCDPM 2012 and Azure
Microsoft Certified Expert IT Consultant SCDPM 2012 and SharePoint
Progent's Microsoft-certified consultants can provide remote or in-person support to assist businesses of any size to design, deploy, manage, and troubleshoot a backup/restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from older versions of Data Protection Manager or from another backup/recovery platform, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed support for fixing particularly stubborn issues, or comprehensive project management services. Progent can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.
24-7 Endpoint Monitoring and Reporting Consultant
ProSight Remote Server Management Help and Support
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital devices that power your network environment. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity.
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