Progent's co-sourcing services allow your business to find the right balance between in-house and outside support by leveraging the capability of your in-house IT staff with the in-depth expertise of Progent's engineers. By delivering effective support when you need it, providing specialists for critical applications, minimizing travel costs through remote support, offering unique services such as customized, automated server monitoring, and charging only for the services you use, Progent gives you an affordable way to maximize the business value of your network.
Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.
Working with Progent allows your mid-size business to:
These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.
Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.
Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, BYOD, and unified communications. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.
The scope and size of Progent's consulting team bring a unique array of advantages to businesses wishing to maximize the business value of their information network within an affordable budget. These benefits include:
Managed Services for Small and Medium Size Businesses
The managed services model for network support has become one of the fastest growing segments of the IT services market because it provides an affordable and effective way for organizations to benefit from enterprise-class network management help without having to build and sustain an IT services staff that is always up to date on at everything. Progent’s managed services include Call Desk outsourcing or sharing, ransomware defense, and software and firmware update management. Progent's expanding suite of managed IT services are designed to offer organizations who have over-stretched IT support teams economical help from advanced IT management technology and skilled personnel.
Managed services offered by Progent include:
Progent's Outsourced/Shared Call Desk: Support Desk Managed Services
Progent's Support Desk services enable your IT group to offload Call Center services to Progent or divide responsibilities for Help Desk services seamlessly between your internal network support staff and Progent's nationwide roster of IT support engineers and subject matter experts (SMEs). Progent's Shared Service Desk provides a seamless supplement to your corporate support resources. User interaction with the Service Desk, provision of support services, problem escalation, trouble ticket creation and updates, efficiency measurement, and management of the support database are consistent regardless of whether incidents are taken care of by your internal support resources, by Progent's team, or by a combination. Read more about Progent's outsourced/shared Call Desk services.
Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
Progent's Active Protection Against Ransomware is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. Progent Active Security Monitoring services protect on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's Progent's ransomware defense and cleanup services.
Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides maximizing the protection and reliability of your computer network, Progent's patch management services permit your in-house IT staff to focus on line-of-business initiatives and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.
Progent Data Protection Managed Services: On-premises, Cloud, and Hybrid Network Backup and Restore Services
Progent has partnered with leading backup technology companies to create ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service (BaaS). All ProSight DPS services manage and track your data backup processes and enable transparent backup and rapid restoration of critical files, apps, images, and VMs. ProSight DPS helps you protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or application bugs. Managed services in the ProSight ProSight Data Protection product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.
ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, when you sign into a protected online account and enter your password you are requested to verify who you are via a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used for this second form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. To find out more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.
Progent's ProSight Subscription Services for Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Shared Help Desk Services
Progent's Co-managed Help Desk service is designed for organizations with 50 to 500 end users and allows your IT team to divide Service Desk support transparently between your in-house IT service team and Progent's extensive pool of certified IT support technicians, engineers, and subject matter experts. Progent's Shared Service Desk is a joint IT service solution built around the leading shared PSA platform for administering IT service requests, issuing trouble tickets, designating ownership, monitoring progress, and generating management reports.
Ransomware Protection, Cleanup and Operational Continuity Services
Progent offers the expertise of a veteran team of ransomware removal and business recovery consultants with the knowledge and background to defend your network against ransomware assaults and rebuild your system after a crypto-ransomware breach. Progent's group of certified cybersecurity professionals possess the wide range of skills needed to restore the functionality of a compromised network efficiently while delivering additional services such as settlement negotiations and forensics. To find out about Progent's ransomware protection and recovery services, see Progent's ransomware removal and business restoration services.
Work-from-Home Solutions
Progent can help your business with any aspect of creating a high-functioning work-at-home environment including infrastructure, VoIP PBX expertise, voice/video conferencing, collaboration platforms, cloud integration, Help Desk services, security and compliance, data protection, and unified management. To find out about Progent's teleworker support services, refer to Progent's work-from-home integration services.
Windows 11 Migration Planning and Implementation Consulting
Progent's Microsoft-certified experts can help your organization with any facet of Windows 11 migration planning and implementation. Progent can help you verify the ability of Windows 11 to run your critical applications, configure hybrid cloud environments, set up mobile and work-from-home connectivity, harden your system against cyber attacks, deploy a unified endpoint management solution, design reliable high-speed Wi-Fi networks, develop and test a disaster recovery preparedness and business continuity plan, provide training for your IT staff and your end users, assist you with Help Desk services, and deliver ongoing as-needed technical assistance. To learn more out about Progent's Windows 11 migration services, see Progent's Windows 11 migration design and deployment consulting.
Wi-Fi LAN Predictive Modeling and On-premises Wireless Site Surveys
Progent's Wi-Fi site survey services can help your company to plan, install, optimize, and debug a Wi-Fi network of any size and for any environment, providing your business a wireless LAN that offers the signal quality, speed, density, coverage, security, and robustness your business needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi solution, and in-person survey services for verifying, tuning, and troubleshooting your current Wi-Fi network. Find out more about Progent's Wi-Fi predictive modeling and on-site survey services.
Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.
Hosting Services
Progent's application hosting services offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.
Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.
Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.
Private Cloud Hosting at the Flexential Tampa Colocation Center
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a group of network experts based in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security specialists, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness experts. Progent can also assist your business to design and execute a move to the Flexential data center with services like planning solution configuration, specifying hardware, system configuration and validation, troubleshooting, streamling remote network management, and educating your IT support team. To learn more, see Progent's cloud hosting service at Flexential Colocation Center in Tampa FL.
The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.
Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.
Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progent's support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.
For additional details about our IT outsourcing offerings, check out Progent's Datasheets for IS Outsourced Services and Server Monitoring Packages, accessible in Adobe Acrobat format for easy downloading.
For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.
To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.