Overview
Businesses with 100 to 250 network users have traditionally been an underserved segment of the IT outsourcing market. The cost structures and service delivery models of large third-party support organizations make them too expensive for most mid-size businesses, who typically have small IT budgets with which to support IT networks whose complexity and sophistication are comparable to the information systems of larger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual office infrastructure and proactive network monitoring, dramatically reduces IT support costs while offering enterprise-level service from certified, world-class experts in a broad range of technologies.

Progent's co-sourcing services allow your business to find the right balance between in-house and outside support by leveraging the capability of your in-house IT staff with the in-depth expertise of Progent's engineers. By delivering effective support when you need it, providing specialists for critical applications, minimizing travel costs through remote support, offering unique services such as customized, automated server monitoring, and charging only for the services you use, Progent gives you an affordable way to maximize the business value of your network.

Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.

Working with Progent allows your mid-size business to:

  • Avoid Turning IT Management Into Crisis Management
    Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures, but rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.

    These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.

  • Let Senior Management Focus on Business, Not Network Hassles
    Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.

    Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.

  • Migrate Quickly to the Best Network Technology
    Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions can't be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.

    Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, BYOD, and unified communications. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.

Unique Advantages of Working with Progent
As a Microsoft-certified consulting firm, Progent is an acknowledged leader in supporting the core network software and office productivity applications used by the majority of small and mid-size companies. As a Cisco-authorized partner with one of the largest groups of CCIE accredited network experts in the country, Progent also offers expertise for an increasingly complex array of infrastructure technologies such as Cisco Next Generation firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of network security. Progent can also help you create comprehensive security information and event management (SIEM) solutions so you can comply with government requirements for promptly reporting security events.

The breadth and size of Progent's engineering staff bring a special array of benefits to companies trying to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of IT service, executing a broad variety of technical projects for a large mix of clients. Each Progent support professional shares a proven set of leading practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve real-world network problems efficiently. Find out more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during regular working hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids giant invoices for quick fixes so you will be less tempted to allow minor issues to stay unaddressed until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation given by every consultant to each client. The practice of detailing and archiving support records allows more efficient service and eliminates a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Small companies who work with trusted freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and efficient. Find out more about Progent's knowledge transfer services.

Service Delivery Options Available for Mid-size Businesses
To suit the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support, troubleshooting and consulting services. Options include nationwide remote support, on-site service in most zip codes in the U.S., and 24x7 network monitoring with automated alerts. Find out more about Progent's service delivery options for mid-size businesses.

ProSight Managed Services
Progent's ProSight portfolio of managed services offers end-to-end support for specific areas of IT management. These services are billed at a flat monthly rate and utilize advanced remote monitoring and management (RMM) technology to deliver enterprise-class network management solutions at budget-friendly prices.

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight line of network management outsourcing services covers all key areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.

Hosting Services
Progent's application hosting services such as Hosting Services for Microsoft Exchange offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.

Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.

Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.

The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.

Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.

Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progent's support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.

For concise details about our IT outsourcing offerings, refer to Progent's Spec Sheets for IS Support and Network Monitoring Packages, accessible in Adobe Acrobat files for convenient printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.



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