Overview
Businesses with 100 to 250 network users have traditionally been an underserved segment of the IT outsourcing market. The cost structures and service delivery models of large third-party support organizations make them too expensive for most mid-size businesses, who typically have small IT budgets with which to support IT networks whose complexity and sophistication are comparable to the information systems of larger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual office infrastructure and proactive network monitoring, dramatically reduces IT support costs while offering enterprise-level service from certified, world-class experts in a broad range of technologies.

Progent's co-sourcing services allow your business to find the right balance between in-house and outside support by leveraging the capability of your in-house IT staff with the in-depth expertise of Progent's engineers. By delivering effective support when you need it, providing specialists for critical applications, minimizing travel costs through remote support, offering unique services such as customized, automated server monitoring, and charging only for the services you use, Progent gives you an affordable way to maximize the business value of your network.

Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.

Working with Progent allows your mid-size business to:

  • Avoid Turning IT Management Into Crisis Management
    Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures, but rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.

    These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.

  • Let Senior Management Focus on Business, Not Network Hassles
    Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.

    Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.

  • Migrate Quickly to the Best Network Technology
    Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions can't be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.

    Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, BYOD, and unified communications. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.

Unique Advantages of Working with Progent
As a Gold-certified Microsoft partner, Progent is an acknowledged leader in supporting the core system software and office productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner with among the biggest teams of CCIE accredited network technology experts in the country, Progent also can provide help for an ever more sophisticated collection of infrastructure products such as Cisco Next Generation firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system protection. Progent can also help you create advanced security information and event management (SIEM) solutions for compliance with regulatory mandates for reporting events.

The scope and size of Progent's engineering staff offer a unique array of advantages to businesses trying to maximize the productivity of their information system within an affordable budget. These advantages include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, at the front lines of IT service, executing a wide variety of IT tasks for a large mix of clients. Every Progent consultant shares a proven set of best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for using technical knowledge to repair real-world IT problems quickly. Find out more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits per minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for emergency service, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for support services provided during regular working hours. Many service organizations demand large minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids giant bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed until they grow into major problems. Find out more about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports given by each staff member to each customer. The discipline of documenting and organizing service records results in more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces few competitors. Small companies who work with trusted independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive. Find out more about Progent's knowledge transfer services.

Service Delivery Options Available for Mid-size Businesses
To suit the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support, troubleshooting and consulting services. Options include nationwide remote support, on-site service in most zip codes in the U.S., and 24x7 network monitoring with automated alerts. Find out more about Progent's service delivery options for mid-size businesses.

Managed IT Services for Small and Medium Size Organizations
Progent Managed ServicesThe managed services model for network support has become among the fastest growing segments of the technology services market because it offers an affordable and effective solution for organizations to benefit from world-class network management help without having to build and maintain an IT services staff that is great at at all facets of computing. Progent's managed services include Help Center outsourcing or sharing, ransomware defense, and patch management. Progent's growing selection of managed IT services are built to provide organizations with thinly-stretched IT service teams economical help from advanced IT management technology and skilled personnel.

Managed IT services offered by Progent include:

Progent's Outsourced/Shared Help Center: Help Desk Managed Services
Support Center ConsultingProgent's Support Desk services permit your IT team to outsource Help Desk services to Progent or split responsibilities for Service Desk support seamlessly between your in-house support group and Progent's nationwide roster of certified IT service engineers and subject matter experts. Progent's Shared Service Desk offers a transparent supplement to your core network support group. Client interaction with the Help Desk, delivery of support services, issue escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your corporate support organization, by Progent, or by a combination. Read more about Progent's outsourced/shared Help Center services.

Active Protection Against Ransomware: AI-based Ransomware Identification and Cleanup
Progent Active Protection Against Ransomware ConsultingProgent's Active Defense Against Ransomware is an endpoint protection (EPP) managed service that incorporates SentinelOne's behavior-based threat analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV products. Progent ASM services safeguard on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's Progent's ransomware protection and cleanup services.

Patch Management: Patch Management Services
Patch Management ConsultantsProgent's support services for patch management provide businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT network. In addition to optimizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

Progent Data Protection Managed Services: Local, Public Cloud, and Hybrid Data Backup and Recovery Services
Backup/Recovery Managed ServicesProgent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). All ProSight DPS products automate and monitor your data backup operations and allow transparent backup and rapid recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned employees, or application glitches. Managed services available in the ProSight Data Protection selection include ProSight Hornetsecurity Altaro VM Backup with immutable cloud storage, ProSight 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your network.

ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Duo MFA ConsultantsProgent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and give your password you are asked to confirm your identity on a device that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used as this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.

ProSight Subscription IT Services for Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight series of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based threat analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a certified SentinelOne Partner and reseller. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting plug-ins created to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Shared Help Desk Services
Progent's Co-managed Help Desk service is designed for organizations with 50 to 500 end users and allows your IT team to divide Service Desk support transparently between your in-house IT service team and Progent's extensive pool of certified IT support technicians, engineers, and subject matter experts. Progent's Shared Service Desk is a joint IT service solution built around the leading shared PSA platform for administering IT service requests, issuing trouble tickets, designating ownership, monitoring progress, and generating management reports.

Ransomware 24x7 Hot Line
Progent's Ransomware 24x7 Hot Line is intended to help you carry out the critical first steps in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help you identify and isolate infected devices and protect clean resources from being compromised. If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

Ransomware Protection, Cleanup and Operational Continuity Services
Progent offers the expertise of a veteran team of ransomware removal and business recovery consultants with the knowledge and background to defend your network against ransomware assaults and rebuild your system after a crypto-ransomware breach. Progent's group of certified cybersecurity professionals possess the wide range of skills needed to restore the functionality of a compromised network efficiently while delivering additional services such as settlement negotiations and forensics. To find out about Progent's ransomware protection and recovery services, see Progent's ransomware removal and business restoration services.

Backup Solutions to Support Recovery from Ransom Attacks
Over 80% of ransomware attacks target small or mid-size businesses, and most of the victims of an attack end up paying a ransom. Traditional tools for recovery involve simple backups to protect critical business data. Unfortunately, this bare-bones protection can fail if an attack deeply infiltrates a system before management is aware their network has been compromised. By this time, backup storage may already have been encrypted. To make matters worse, backups are often untested for complete system restoration and may not be usable for full recovery. Progent offers a comprehensive set of modern backup services and technologies that help ensure recoverability from ransomware attacks. For more information, visit Progent's Backup/Recovery solutions based on Altaro VM Backup with immutable cloud storage.

Work-from-Home Solutions
Progent can help your business with any aspect of creating a high-functioning work-at-home environment including infrastructure, VoIP PBX expertise, voice/video conferencing, collaboration platforms, cloud integration, Help Desk services, security and compliance, data protection, and unified management. To find out about Progent's teleworker support services, refer to Progent's work-from-home integration services.

Integrating and Managing Multiple Cloud Services
Progent can help your IT team plan and manage environments based on cloud-only architecture or on hybrid network models that combine on-premises resources along with one or more public cloud services. To help you integrate multiple public cloud services with on-prem datacenters, Progent offers a variety of integration and management services for clouds such as Microsoft Azure, Amazon Web Services (AWS), Amazon Web Marketing Service (WMS), and Google Cloud Platform (GCP). For details, visit Progent's management services for networks using multiple public clouds.

Microsoft 365 Cloud Migration Planning Expertise
Progent can provide the support of a Cloud Solutions Architect with the expertise to help you to plan a smooth migration to Microsoft 365 tailored to your environment. Before presenting this migration plan, Progent's cloud expert will carry out a set of information gathering exercises that include running utilities like IdFix, the Exchange Best Practices Analyzer (ExBPA), and specialized scripts for reviewing your AD, messaging, and Mobile Device Management (MDM) environment. Key information that cannot be discovered with these methods will be determined via discussions with your IT staff. For more information about Progent's Microsoft 365 cloud migration expertise.

Windows 11 Migration Planning and Implementation Consulting
Progent's Microsoft-certified experts can help your organization with any facet of Windows 11 migration planning and implementation. Progent can help you verify the ability of Windows 11 to run your critical applications, configure hybrid cloud environments, set up mobile and work-from-home connectivity, harden your system against cyber attacks, deploy a unified endpoint management solution, design reliable high-speed Wi-Fi networks, develop and test a disaster recovery preparedness and business continuity plan, provide training for your IT staff and your end users, assist you with Help Desk services, and deliver ongoing as-needed technical assistance. To learn more out about Progent's Windows 11 migration services, see Progent's Windows 11 migration design and deployment consulting.

Wi-Fi LAN Predictive Modeling and On-premises Wireless Site Surveys
Progent's Wi-Fi site survey services can help your company to plan, install, optimize, and debug a Wi-Fi network of any size and for any environment, providing your business a wireless LAN that offers the signal quality, speed, density, coverage, security, and robustness your business needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi solution, and in-person survey services for verifying, tuning, and troubleshooting your current Wi-Fi network. Find out more about Progent's Wi-Fi predictive modeling and on-site survey services.

White Label Consulting Expertise for IT Service Providers
Progent's deep bench of network infrastructure consultants, PC integration and debugging technicians, IT managers, application development and support experts, and data security professionals can operate as transparent extensions of mid-size or vertically specialized IT service firms. This can help IT service providers expand their customer base and services portfolio while protecting their company's brand. Find out about Progent's white-label services for IT support organizations.

Rapid and Affordable .NET Application Development
Progent's application development experts can help you leverage the extensive Microsoft .NET ecosystem by creating applications rapidly and at low cost. Applications developed by Progent are simple to maintain and expand and can be designed as stand-alone solutions or as enhancements to your existing apps. Learn about Progent's fast and affordable .NET application development services.

Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.

Consulting Services for Horizon3.ai's NodeZero Penetration Testing Platform
NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that supports continuous, concurrent, automated testing of your network to help you find, prioritize, fix, and verify cybersecurity vulnerabilities before threat actors can exploit them. Progent can help you use NodeZero to perform comprehensive penetration tests of your network perimeter and your internal IT infrastructure in order to determine your complete security profile. Progent can also help you harden your current network security and can work with you to design and deploy a unified cybersecurity strategy that streamlines management and provides optimum protection for on-prem, multi-cloud, and perimeter IT assets. To learn about Progent's threat assessment services based on NodeZero pen testing, visit Consulting Services for NodeZero Penetration Testing.

Stealth Penetration Testing Services
Stealth penetration testing, known as PEN testing, is a critical method for determining how vulnerable your network to modern cyber threats by testing how well corporate security procedures and technologies defend against authorized but unannounced (stealth) intrusion attempts launched by veteran security specialists using advanced hacking techniques. For more information, see Stealth Penetration Testing Services.

Hosting Services
Progent's application hosting services offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.

Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.

Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.

Private Cloud Hosting at the Flexential Tampa Colocation Center
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a group of network experts based in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security specialists, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness experts. Progent can also assist your business to design and execute a move to the Flexential data center with services like planning solution configuration, specifying hardware, system configuration and validation, troubleshooting, streamling remote network management, and educating your IT support team. To learn more, see Progent's cloud hosting service at Flexential Colocation Center in Tampa FL.

The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.

Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.

Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progent's support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.

To find additional details about Progent's IT support packages, check out Progent's Datasheets for IT Support and Server Monitoring Packages, accessible in Adobe Acrobat files for convenient printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.



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    Progent can provide a wide array of low-cost online and on-premises consulting services to help your business to deploy, administer, and debug desktops and handhelds based on Windows, Apple macOS/OS X, iOS, Android, or Linux.

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    Amazon AWS Machine Image Programming Firms

    Progent offers cost-effective online consulting to help companies to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable high-performance storage, and Amazon Glacier for value-priced long-term archiving. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, architectural design, pilot testing, configuration, administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN access and can help you deploy cloud-based or hybrid cloud networking models that efficiently integrate Amazon AWS services. Progent offers occasional expertise to help you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing to help you migrate to the Amazon AWS cloud on time and on budget.

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    Progent's consultants offer macOS and Mac OS X users a range of services including workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and email expertise, network protection services, and custom education. Progent can assist businesses to upgrade to macOS from OS X or earlier versions of Mac OS X and Progent can offer help with Apple Mac application software. Progent can also help your business with iPhone integration and iPad synchronization, or moving to iCloud. For computer environments built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of planning, integrating and supporting a network infrastructure that is available, secure, fast and able to achieve your organization's business goals.

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  • Chattanooga Tennessee Windows Server 2016 Information Technology Consulting Group Chattanooga, Hamilton County Microsoft Windows Server 2016 System Engineers

  • Windows Server Update Services Consulting Services
    Windows Server Update Services Consultant Services

    Microsoft Windows Server Update Services enables network managers to install and track the latest Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, network support staff can completely and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up client's computers, establishing the Group Policy parameters, and ensuring your Microsoft SUS Group Policy Object is associated with an Active Directory container that makes sense for your network environment.

  • Cisco and Microsoft Certified Expert Mid-sized Business Server Installation
  • Computer Network Firms SharePoint Alabama - Birmingham, AL, Montgomery, AL, Mobile, AL, Huntsville, AL SharePoint Computer Network Support Firms Birmingham, AL
  • Cisco and Microsoft Small Medium Business Network Providers
  • Detroit Offsite Workforce Collaboration Technology Consulting Services Detroit, Wayne County Work at Home Employees Consulting Services - Detroit - Collaboration Technology Assistance Motor City
  • Dynamics GP Vendor near Niterói - Business Intelligence Expert Niterói, Icarai Top Quality Niterói Microsoft Dynamics GP (Great Plains) Training Consultants Icaraí, Rio de Janeiro
  • Dynamics GP-Great Plains Premier Partner - Springfield - Upgrades Support Services Springfield Top Ranked Springfield Dynamics GP-Great Plains Upgrades Support Springfield Massachusetts, US
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  • Mid-sized Office Support Consultant
  • Exchange Server 2013 Computer Installation Jundiai 24/7 Install Exchange Server 2013
  • Mid-size Company Small Business Network Support
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  • Hornetsecurity Altaro VM Backup Local IT Consultants
    Altaro VM Backup Troubleshooting Network Engineer

    Altaro VM Backup from Hornetsecurity provides small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud environments and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises consulting services to assist you to plan, install, manage and troubleshoot a comprehensive backup and disaster recovery system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup technology.

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  • Immediate Microsoft and Cisco SMB Setup Service
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  • Duo Multi-factor Authentication Consultant
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    Progent's Duo services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices.

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  • System Center 2016 and Windows 10 Integration IT Consultant
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    System Center 2016 delivers important improvements in the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting team can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

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  • Work from Home Employees Expertise near Winston-Salem - Help Desk Call Center Outsourcing Assistance Greensboro Winston-Salem High Point, United States Award Winning Offsite Workforce Winston-Salem Consulting and Support Services - Help Desk Call Center Outsourcing Consulting Experts Winston-Salem Piedmont Triad
  • Work from Home Employees Los Angeles Consulting Services - Network Security Solutions Consultants Marina Del Rey 24 Hour Teleworkers Los Angeles Consultants - Endpoint Security Solutions Consultants
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