Businesses with 100 to 250 network users have traditionally been an underserved segment of the IT outsourcing market. The cost structures and service delivery models of large third-party support organizations make them too expensive for most mid-size businesses, who typically have small IT budgets with which to support IT networks whose complexity and sophistication are comparable to the information systems of larger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual office infrastructure and proactive network monitoring, dramatically reduces IT support costs while offering enterprise-level service from certified, world-class experts in a broad range of technologies.
Progent's co-sourcing services allow your business to find the right balance between in-house and outside support by leveraging the capability of your in-house IT staff with the in-depth expertise of Progent's engineers. By delivering effective support when you need it, providing specialists for critical applications, minimizing travel costs through remote support, offering unique services such as customized, automated server monitoring, and charging only for the services you use, Progent gives you an affordable way to maximize the business value of your network.
Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.
Working with Progent allows your mid-size business to:
Unique Advantages of Working with Progent
- Avoid Turning IT Management Into Crisis Management
Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures, but rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.
These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.
- Let Senior Management Focus on Business, Not Network Hassles
Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.
Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.
- Migrate Quickly to the Best Network Technology
Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions can't be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.
Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, BYOD, and unified communications. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.
As a Microsoft-certified consulting firm,
Progent is recognized expert at the core network software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner with among the largest groups of CCIE accredited network technology experts in the country, Progent also can provide help for an ever more complex array of network products such as Cisco Next Generation firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of network security. Progent can also help you design and operate advanced security information and event management (SIEM) solutions for compliance with regulatory mandates for reporting incidents.
The scope and depth of Progent's engineering team bring a special set of advantages to businesses wishing to maximize the business value of their information system within a realistic budget. These advantages include:
Service Delivery Options Available for Mid-size Businesses
- Best Practices
Progent’s team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, at the front lines of network support, performing a broad variety of IT projects for an extensive mix of clients. Every Progent consultant shares a refined collection of leading practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This means that you get not only expert technical skills, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems quickly.
Find out more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for priority service, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids huge invoices for fast solutions so you will be less tempted to permit minor issues to stay unaddressed until they become major ones.
Find out more about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each consultant to every client. The discipline of documenting and organizing support records results in more effective service and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Small businesses who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and productive.
Find out more about Progent's knowledge transfer services.
To suit the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support, troubleshooting and consulting services. Options include nationwide remote support, on-site service in most zip codes in the U.S., and 24x7 network monitoring with automated alerts. Find out more about Progent's
service delivery options for mid-size businesses.
Progent's Managed IT Services for Small and Medium Size Organizations
The managed services model for IT support has become one of the most rapidly growing segments of the technology services industry because it offers a cost effective solution for businesses to get world-class network support without the need to create and maintain an IT services team that is always up to date on at all facets of computing. Progent’s managed services include Call Center outsourcing, ransomware protection, and software and firmware update management. Progent's growing suite of managed IT services are designed to offer companies who have thinly-stretched IT service teams economical access to cutting-edge network management technology and expertise.
Managed IT services offered by Progent include:
Progent's Outsourced/Shared Service Center: Help Desk Managed Services
Progent's Help Center managed services enable your IT group to outsource Help Desk services to Progent or split activity for Service Desk support seamlessly between your in-house support group and Progent's nationwide roster of certified IT service technicians, engineers and subject matter experts (SBEs). Progent's Co-managed Service Desk provides a smooth extension of your corporate IT support resources. User access to the Service Desk, delivery of support services, problem escalation, ticket creation and tracking, performance measurement, and maintenance of the support database are cohesive whether incidents are taken care of by your in-house network support staff, by Progent, or by a combination. Learn more about Progent's outsourced/co-managed Service Center services.
Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
Progent's Active Defense Against Ransomware is an endpoint protection managed service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. Progent ASM services protect local and cloud resources and offers a single platform to address the complete malware attack progression including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's Progent's ransomware protection and recovery services.
Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your IT team to focus on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management support services.
Progent Backup Management Services: On-premises, Cloud, and Hybrid Network Backup and Restore Services
Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service. All ProSight DPS products manage and track your data backup processes and allow non-disruptive backup and fast restoration of vital files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight ProSight Data Protection selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your IT environment.
ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are asked to verify your identity on a device that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized for this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. To learn more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.
ProSight Subscription Services for Medium Size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Shared Help Desk Services
Progent's Co-managed Help Desk service is designed for organizations with 50 to 500 end users and allows your IT team to divide Service Desk support transparently between your in-house IT service team and Progent's extensive pool of certified IT support technicians, engineers, and subject matter experts. Progent's Shared Service Desk is a joint IT service solution built around the leading shared PSA platform for administering IT service requests, issuing trouble tickets, designating ownership, monitoring progress, and generating management reports.
Ransomware Protection, Cleanup and Operational Continuity Services
Progent offers the expertise of a veteran team of ransomware removal and business recovery consultants with the knowledge and background to defend your network against ransomware assaults and rebuild your system after a crypto-ransomware breach. Progent's group of certified cybersecurity professionals possess the wide range of skills needed to restore the functionality of a compromised network efficiently while delivering additional services such as settlement negotiations and forensics. To find out about Progent's ransomware protection and recovery services, see Progent's ransomware removal and business restoration services.
Progent can help your business with any aspect of creating a high-functioning work-at-home environment including infrastructure, VoIP PBX expertise, voice/video conferencing, collaboration platforms, cloud integration, Help Desk services, security and compliance, data protection, and unified management. To find out about Progent's teleworker support services, refer to Progent's work-from-home integration services.
Wi-Fi LAN Predictive Modeling and On-premises Wireless Site Surveys
Progent's Wi-Fi site survey services can help your company to plan, install, optimize, and debug a Wi-Fi network of any size and for any environment, providing your business a wireless LAN that offers the signal quality, speed, density, coverage, security, and robustness your business needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi solution, and in-person survey services for verifying, tuning, and troubleshooting your current Wi-Fi network. Find out more about Progent's Wi-Fi predictive modeling and on-site survey services.
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.
Progent's application hosting services offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.
Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.
Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.
The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.
Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progent's support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.
For concise details on our IT support offerings, refer to our Datasheets for IS Outsourcing and Network Monitoring Offerings, available in Acrobat format for easy downloading.
For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the
Microsoft Operations Manager Case Study.
To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.