Network Outsourcing for Medium-size Businesses
Progent's IT Consulting Services
Virtualization Expertise and Private Cloud Hosting
Overview
Businesses with 100 to 250 network users have traditionally been an underserved segment of the IT outsourcing market. The cost structures and service delivery models of large third-party support organizations make them too expensive for most mid-size businesses, who typically have small IT budgets with which to support IT networks whose complexity and sophistication are comparable to the information systems of larger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual office infrastructure and proactive network monitoring, dramatically reduces IT support costs while offering enterprise-level service from certified, world-class experts in a broad range of technologies.
Progent's co-sourcing services allow your business to find the right balance between in-house and outside support by leveraging the capability of your in-house IT staff with the in-depth expertise of Progent's engineers. By delivering effective support when you need it, providing specialists for critical applications, minimizing travel costs through remote support, offering unique services such as customized, automated server monitoring, and charging only for the services you use, Progent gives you an affordable way to maximize the business value of your network.
Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.
Working with Progent allows your mid-size business to:
- Avoid Turning IT Management Into Crisis Management
Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures, but rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.
- Let Senior Management Focus on Business, Not Network Hassles
Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.
- Migrate Quickly to the Best Network Technology
Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions can't be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, BYOD, and unified communications. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.
As a Microsoft-certified consulting firm, Progent is recognized leader in supporting the core network software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner with among the biggest teams of CCIE accredited network technology experts in the U.S., Progent also offers expertise for an ever more complex collection of infrastructure technologies including Cisco Next Generation firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on system security. Progent can also help you create advanced SIEM solutions for compliance with regulatory requirements for promptly reporting security incidents.
The scope and size of Progent's consulting team bring a unique array of advantages to businesses wishing to maximize the business value of their information network within an affordable budget. These benefits include:
- Best Practices
Progent’s team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, in the trenches of IT service, executing a wide range of IT projects for an extensive mix of clients. Every Progent support professional shares a refined set of best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This means that you get not only expert IT help, but also a consultant with proven approaches for using technical knowledge to resolve real-world network problems rapidly. Find out more about Progent's best practices for network consulting. - Value Pricing
Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity does away with huge invoices for quick repairs so you will not be tempted to allow simple issues to fester until they grow into major problems. Find out more about Progent's value pricing for IT outsourcing. - Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each consultant to every customer. The practice of documenting and archiving support activity allows more effective support and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information. Find out more about Progent's documentation of IT outsourcing services. - Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Small companies who work with trusted independent consultants or who employ internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient. Find out more about Progent's knowledge transfer services.
To suit the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support, troubleshooting and consulting services. Options include nationwide remote support, on-site service in most zip codes in the U.S., and 24x7 network monitoring with automated alerts. Find out more about Progent's service delivery options for mid-size businesses.
Managed Services for Small and Medium Size Businesses
The managed services model for network support has become one of the fastest growing segments of the IT services market because it provides an affordable and effective way for organizations to benefit from enterprise-class network management help without having to build and sustain an IT services staff that is always up to date on at everything. Progent’s managed services include Call Desk outsourcing or sharing, ransomware defense, and software and firmware update management. Progent's expanding suite of managed IT services are designed to offer organizations who have over-stretched IT support teams economical help from advanced IT management technology and skilled personnel.
Managed services offered by Progent include:
Progent's Outsourced/Shared Call Desk: Support Desk Managed Services
Progent's Support Desk services enable your IT group to offload Call Center services to Progent or divide responsibilities for Help Desk services seamlessly between your internal network support staff and Progent's nationwide roster of IT support engineers and subject matter experts (SMEs). Progent's Shared Service Desk provides a seamless supplement to your corporate support resources. User interaction with the Service Desk, provision of support services, problem escalation, trouble ticket creation and updates, efficiency measurement, and management of the support database are consistent regardless of whether incidents are taken care of by your internal support resources, by Progent's team, or by a combination. Read more about Progent's outsourced/shared Call Desk services.
Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
Progent's Active Protection Against Ransomware is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. Progent Active Security Monitoring services protect on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's Progent's ransomware defense and cleanup services.
Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides maximizing the protection and reliability of your computer network, Progent's patch management services permit your in-house IT staff to focus on line-of-business initiatives and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.
Progent Data Protection Managed Services: On-premises, Cloud, and Hybrid Network Backup and Restore Services
Progent has partnered with leading backup technology companies to create ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service (BaaS). All ProSight DPS services manage and track your data backup processes and enable transparent backup and rapid restoration of critical files, apps, images, and VMs. ProSight DPS helps you protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or application bugs. Managed services in the ProSight ProSight Data Protection product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.
ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, when you sign into a protected online account and enter your password you are requested to verify who you are via a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used for this second form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. To find out more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.
Progent's ProSight Subscription Services for Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Learn more about Progent'sProSight Active Security Monitoring next-generation endpoint protection and ransomware defense. - ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent'sProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection. - ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting. - ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting. - ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services. - ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you�re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Shared Help Desk Services
Progent's Co-managed Help Desk service is designed for organizations with 50 to 500 end users and allows your IT team to divide Service Desk support transparently between your in-house IT service team and Progent's extensive pool of certified IT support technicians, engineers, and subject matter experts. Progent's Shared Service Desk is a joint IT service solution built around the leading shared PSA platform for administering IT service requests, issuing trouble tickets, designating ownership, monitoring progress, and generating management reports.
Ransomware Protection, Cleanup and Operational Continuity Services
Progent offers the expertise of a veteran team of ransomware removal and business recovery consultants with the knowledge and background to defend your network against ransomware assaults and rebuild your system after a crypto-ransomware breach. Progent's group of certified cybersecurity professionals possess the wide range of skills needed to restore the functionality of a compromised network efficiently while delivering additional services such as settlement negotiations and forensics. To find out about Progent's ransomware protection and recovery services, see Progent's ransomware removal and business restoration services.
Work-from-Home Solutions
Progent can help your business with any aspect of creating a high-functioning work-at-home environment including infrastructure, VoIP PBX expertise, voice/video conferencing, collaboration platforms, cloud integration, Help Desk services, security and compliance, data protection, and unified management. To find out about Progent's teleworker support services, refer to Progent's work-from-home integration services.
Windows 11 Migration Planning and Implementation Consulting
Progent's Microsoft-certified experts can help your organization with any facet of Windows 11 migration planning and implementation. Progent can help you verify the ability of Windows 11 to run your critical applications, configure hybrid cloud environments, set up mobile and work-from-home connectivity, harden your system against cyber attacks, deploy a unified endpoint management solution, design reliable high-speed Wi-Fi networks, develop and test a disaster recovery preparedness and business continuity plan, provide training for your IT staff and your end users, assist you with Help Desk services, and deliver ongoing as-needed technical assistance. To learn more out about Progent's Windows 11 migration services, see Progent's Windows 11 migration design and deployment consulting.
Wi-Fi LAN Predictive Modeling and On-premises Wireless Site Surveys
Progent's Wi-Fi site survey services can help your company to plan, install, optimize, and debug a Wi-Fi network of any size and for any environment, providing your business a wireless LAN that offers the signal quality, speed, density, coverage, security, and robustness your business needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi solution, and in-person survey services for verifying, tuning, and troubleshooting your current Wi-Fi network. Find out more about Progent's Wi-Fi predictive modeling and on-site survey services.
Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.
Hosting Services
Progent's application hosting services offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.
Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.
Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.
Private Cloud Hosting at the Flexential Tampa Colocation Center
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a group of network experts based in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security specialists, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness experts. Progent can also assist your business to design and execute a move to the Flexential data center with services like planning solution configuration, specifying hardware, system configuration and validation, troubleshooting, streamling remote network management, and educating your IT support team. To learn more, see Progent's cloud hosting service at Flexential Colocation Center in Tampa FL.
The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.
Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.
Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progent's support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.
For additional details about our IT outsourcing offerings, check out Progent's Datasheets for IS Outsourced Services and Server Monitoring Packages, accessible in Adobe Acrobat format for easy downloading.
For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.
To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.
An index of content::
24 Hour Cisco IP Video phones Specialists
On-site Technical Support UC520
Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist you to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Unified CM apps like Cisco Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP gateways, deploying ISR G2 routers with CUBE internetworking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.
macOS Support Outsourcing
OS X Remote Engineer
Progent offers national remote technical support and troubleshooting services for businesses that operate Apple macOS and OS X environments or whose information systems include a combination of Mac and Microsoft products. Progent's experts offer Mac users a variety of services including desktop assistance, upgrading to the current edition of macOS from other earlier editions of macOS or OS X, plus help with Mac application software. Progent can also help you with iPhone and iPad integration and management, or migrating to iCloud services. Remote technical support offers optimum leverage for your IT dollar by preserving user productivity and limiting the hours billed for network repair services. Sophisticated online access tools and skilled technicians and engineers combine to enable Progent to solve most network issues without wasting time and money by traveling to your site. In the vast majority of situations your IT problems can be remediated by telephone or via a combination of telephone help and online connectivity. Progent can make available Cisco CCIE infrastructure experts and CISM premier security professionals to help with the most difficult network problems.
Offsite Managed Backup and Recovery Services Consult
Cloud Backup Security Network Consultant
ProSight Data Protection Services ECHO provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data.
Biggest Apple Mac with Windows integration Computer Consulting
Mac and Windows Remote Consulting
Progent's service experts in Apple OS X and Microsoft Windows technology can show you how to integrate Apple Macintosh and Windows computers into seamless environments with full sharing and workgroup functionality. Enabling efficient co-existence among a variety of servers and desktops powered by Mac OS and Windows calls for extensive knowledge of and background with Mac and Windows technology. Progent's background in Windows and Macintosh consulting makes it possible to provide world class assistance to companies that depend on these technologies to keep their strategic edge. Progent can also assist your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Exchange 2016 Office 365 integration Technical Support
Exchange 2016 SharePoint integration Remote Support Services
Progent can assist your business in all phases of your migration to Microsoft Exchange Server 2016 such as planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), databases and logs; configuring hardware load balancing for fault-tolerant CAS services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Remote Technical Support Teleworker Integration
Telecommuter Integration Computer Engineer
Progent has two decades of background helping small and medium-size businesses to plan, implement, optimize, manage, and debug IT networks that support a remote workforce.
Cisco switch patch management Specialist
Specialist Communications device patch management
Progent's support services for software/firmware update management provide businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your servers, peripherals {like printers and scanners, network infrastructure appliances such as routers and Wi-Fi APs, and IoT devices like sensors and robotics.
Help and Support Windows 2000
Microsoft Windows 2000 Consulting Services
Progent's certified Microsoft Windows 2000 consultants can show you how to enhance the functionality of your existing Windows 2000 Servers and can streamline network administration, offer tech support and repair, and enhance security. Progent can also show you how to create, rationalize, and execute a plan to upgrade from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is expert in setting up pilot programs to reduce the obstacles associated with migrating to Windows Server 2003 by uncovering possible hardware and application compatibility issues.
Dynamics GP Great Plains Accounting On-site Technical Support
24x7 Dynamics GP Great Plains Accounting Online Consulting
Progent’s Microsoft certified experts provide a variety of support services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting platform and business management solution built, like all Microsoft financial solutions, on the expandable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft accounting software in the Dynamics GP family, provides a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP/Great Plains is simple to deploy and configure, and with its modular approach you can purchase only the capability you currently require, with the option to expand users and enlarge functionality in the future. Progent’s Dynamics GP/Great Plains Software support experts can help you deploy, customize and administer Dynamics GP 2010 as well as earlier versions of Dynamics GP/Great Plains.
Specialists Remote Employees Cloud Integration
Outsourcing At Home Workers Cloud Integration
Progent can help small and medium-size companies to set up their offsite employees with seamless integration with public cloud services.
Microsoft Experts Lync Server 2013 disaster recovery Consultants
Lync Server 2013 disaster recovery Consultancy
Microsoft Lync 2013, now called Skype for Business, enables organizations of all sizes to create a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with IM, presence, audio/video and web meetings with app sharing and whiteboard, and both IP and PSTN telephony across a broad assortment of stationary PCs and handheld clients. Progent's certified Lync 2013 consultants and network integrators can help your company to evaluate the advantages of Lync Server 2013, create an in-house, cloud-resident (via Lync Online) or mixed topology appropriate for your current and future plans, implement Lync 2013 so as to speed up your return on investment, and deliver live webinar and onsite training to your IT team and end users. Progent has expertise in key components of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync Server 2013 with key Office and Microsoft 365 apps such as Outlook clients and PowerPoint.
Debian Linux Online Troubleshooting
Fedora Linux Computer Engineer
If you are producing Linux-based software in an environment that has Microsoft Windows-based processors, PCs, and office productivity products, Progent can provide comprehensive IT outsourcing that allows you to focus on your area of strategic know-how while avoiding the constant hassle of maintaining your company information system. Through the use of smart server monitoring and by delivering remote and on-site assistance as your business needs it, Progent represents an economical alternative for supporting an IT system that provides high dependability, protection, and performance. Progent's Linux developer assistance offerings feature comprehensive information technology outsourcing, virtual infrastructure, online and in-person support and troubleshooting, proactive network monitoring, and Help Desk services.
Network Load Balance Consulting Services
Cisco LocalDirector 400 series Technology Consulting
Progent offers high availability load balancing support covering network load balancing, load balanced applications, network infrastructure routing, and content delivery products such as F5 Networks 3DNS. fault tolerant load balancing providers for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.
Exchange 2013 Active Directory Professional
Exchange 2013 DLP Network Consultants
Microsoft Exchange 2013 includes significant improvements to the functionality of its predecessor Exchange Server 2010 and delivers important new features plus a revamped structure. These improvements affect key areas including manageability, high availability (HA), compliance, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to understand the potential business benefits of migrating to Exchange 2013, design an efficient validation and deployment strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote consulting and support and management for Exchange 2013.
Private Cloud Solutions Consultant Services
24-7 ProSight VM Hosting Consultant
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small organization's production servers in a solution that delivers the highest degree of dependability and expandability and is also simple to migrate to another host. ProSight Virtual Hosting and management options are based upon mature virtualization architectures that enable small companies with multi- platform IT systems to save dramatically on the expense of capital equipment, system maintenance, and IT management while benefiting from world-class reliability and an unprecedented degree of vendor independence.
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