Computer Help for Midsize Companies
Progent's Information Technology Services
Virtualization Expertise and Private Cloud Hosting
Overview
Businesses with 100 to 250 network users have traditionally been an underserved segment of the IT outsourcing market. The cost structures and service delivery models of large third-party support organizations make them too expensive for most mid-size businesses, who typically have small IT budgets with which to support IT networks whose complexity and sophistication are comparable to the information systems of larger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual office infrastructure and proactive network monitoring, dramatically reduces IT support costs while offering enterprise-level service from certified, world-class experts in a broad range of technologies.
Progent's co-sourcing services allow your business to find the right balance between in-house and outside support by leveraging the capability of your in-house IT staff with the in-depth expertise of Progent's engineers. By delivering effective support when you need it, providing specialists for critical applications, minimizing travel costs through remote support, offering unique services such as customized, automated server monitoring, and charging only for the services you use, Progent gives you an affordable way to maximize the business value of your network.
Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.
Working with Progent allows your mid-size business to:
- Avoid Turning IT Management Into Crisis Management
Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures, but rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.
- Let Senior Management Focus on Business, Not Network Hassles
Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.
- Migrate Quickly to the Best Network Technology
Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions can't be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, BYOD, and unified communications. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.
As a Microsoft-certified consulting firm, Progent is recognized expert at the core network software and office productivity applications used by most small and mid-size businesses. As a Cisco-certified partner with among the largest teams of CCIE accredited network technology engineers in the U.S., Progent also can provide expertise for an increasingly complex array of infrastructure products including Cisco Next Generation firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of network security. Progent can also help you design and operate comprehensive security information and event management (SIEM) solutions for compliance with regulatory requirements for promptly reporting security events.
The breadth and depth of Progent's consulting staff bring a unique array of advantages to businesses trying to increase the business value of their IT system within a reasonable budget. These advantages include:
- Best Practices
Progent's team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, at the forefront of IT support, performing a broad range of technical projects for a large mix of businesses. Each Progent consultant shares a refined set of leading practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert IT capability, but also a support engineer with field-tested methods for applying computer knowledge to fix actual IT problems quickly. Find out more about Progent's best practices for network consulting. - Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for emergency support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during regular working hours. Many support firms impose large minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates giant bills for fast fixes so you will not be tempted to permit simple issues to fester until they grow into major problems. Find out more about Progent's value pricing for IT outsourcing. - Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports given by every staff member to each client. The practice of documenting and archiving support records allows more efficient service and eliminates a slew of common problems such as when a support client is effectively held hostage to a consultant who won't release vital service information. Find out more about Progent's documentation of IT outsourcing services. - Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Small businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and productive. Find out more about Progent's knowledge transfer services.
To suit the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support, troubleshooting and consulting services. Options include nationwide remote support, on-site service in most zip codes in the U.S., and 24x7 network monitoring with automated alerts. Find out more about Progent's service delivery options for mid-size businesses.
Progent's Managed Services for Small and Mid-size Businesses
The managed services model for network outsourcing is among the fastest growing segments of the IT services industry because it offers a cost effective way for businesses to benefit from world-class network support without being required to build and maintain an IT services staff that is great at at everything. Progent's managed services include Call Center outsourcing, ransomware defense, and software and firmware update management. Progent's growing selection of managed IT services are built to offer companies with over-stretched IT service groups economical help from advanced IT management technology and skilled personnel.
Managed services offered by Progent include:
Outsourced/Co-managed Service Center: Support Desk Managed Services
Progent's Call Center managed services permit your IT staff to offload Call Center services to Progent or split responsibilities for Help Desk services seamlessly between your in-house support group and Progent's extensive pool of IT support technicians, engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service provides a smooth supplement to your corporate network support team. End user access to the Service Desk, delivery of support services, problem escalation, ticket generation and updates, performance measurement, and maintenance of the support database are cohesive whether issues are taken care of by your core support staff, by Progent's team, or a mix of the two. Find out more about Progent's outsourced/shared Service Center services.
Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
Progent's Active Defense Against Ransomware is an endpoint protection (EPP) managed service that incorporates SentinelOne's behavior-based threat analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. Progent Active Security Monitoring services safeguard local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's Progent's ransomware defense and recovery services.
Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business projects and activities that derive maximum business value from your information network. Read more about Progent's patch management services.
Progent Backup/Recovery Managed Services: On-premises, Cloud, and Hybrid Data Backup and Restore Services
Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service (BaaS). All ProSight DPS products automate and track your backup operations and enable non-disruptive backup and rapid restoration of critical files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed services in the ProSight Data Protection portfolio include ProSight DPS Hornetsecurity Altaro VM Backup, ProSight DPS 365 Total Backup (previously named Altaro Office 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your IT environment.
ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify your identity via a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used for this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.
ProSight Subscription Services for Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight series of outsourced network management services addresses all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based threat analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner and reseller. Learn more about Progent'sProSight Active Security Monitoring endpoint protection and ransomware recovery. - ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent'sProSight Enhanced Security Protection unified endpoint security and Exchange filtering. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering. - ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting. - ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so that any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting. - ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services. - ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Shared Help Desk Services
Progent's Co-managed Help Desk service is designed for organizations with 50 to 500 end users and allows your IT team to divide Service Desk support transparently between your in-house IT service team and Progent's extensive pool of certified IT support technicians, engineers, and subject matter experts. Progent's Shared Service Desk is a joint IT service solution built around the leading shared PSA platform for administering IT service requests, issuing trouble tickets, designating ownership, monitoring progress, and generating management reports.
Ransomware Protection, Cleanup and Operational Continuity Services
Progent offers the expertise of a veteran team of ransomware removal and business recovery consultants with the knowledge and background to defend your network against ransomware assaults and rebuild your system after a crypto-ransomware breach. Progent's group of certified cybersecurity professionals possess the wide range of skills needed to restore the functionality of a compromised network efficiently while delivering additional services such as settlement negotiations and forensics. To find out about Progent's ransomware protection and recovery services, see Progent's ransomware removal and business restoration services.
Work-from-Home Solutions
Progent can help your business with any aspect of creating a high-functioning work-at-home environment including infrastructure, VoIP PBX expertise, voice/video conferencing, collaboration platforms, cloud integration, Help Desk services, security and compliance, data protection, and unified management. To find out about Progent's teleworker support services, refer to Progent's work-from-home integration services.
Windows 11 Migration Planning and Implementation Consulting
Progent's Microsoft-certified experts can help your organization with any facet of Windows 11 migration planning and implementation. Progent can help you verify the ability of Windows 11 to run your critical applications, configure hybrid cloud environments, set up mobile and work-from-home connectivity, harden your system against cyber attacks, deploy a unified endpoint management solution, design reliable high-speed Wi-Fi networks, develop and test a disaster recovery preparedness and business continuity plan, provide training for your IT staff and your end users, assist you with Help Desk services, and deliver ongoing as-needed technical assistance. To learn more out about Progent's Windows 11 migration services, see Progent's Windows 11 migration design and deployment consulting.
Wi-Fi LAN Predictive Modeling and On-premises Wireless Site Surveys
Progent's Wi-Fi site survey services can help your company to plan, install, optimize, and debug a Wi-Fi network of any size and for any environment, providing your business a wireless LAN that offers the signal quality, speed, density, coverage, security, and robustness your business needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi solution, and in-person survey services for verifying, tuning, and troubleshooting your current Wi-Fi network. Find out more about Progent's Wi-Fi predictive modeling and on-site survey services.
Rapid and Affordable .NET Application Development
Progent's application development experts can help you leverage the extensive Microsoft .NET ecosystem by creating applications rapidly and at low cost. Applications developed by Progent are simple to maintain and expand and can be designed as stand-alone solutions or as enhancements to your existing apps. Learn about Progent's fast and affordable .NET application development services.
Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.
Hosting Services
Progent's application hosting services offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.
Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.
Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.
Private Cloud Hosting at the Flexential Tampa Colocation Center
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a group of network experts based in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security specialists, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness experts. Progent can also assist your business to design and execute a move to the Flexential data center with services like planning solution configuration, specifying hardware, system configuration and validation, troubleshooting, streamling remote network management, and educating your IT support team. To learn more, see Progent's cloud hosting service at Flexential Colocation Center in Tampa FL.
The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.
Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.
Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progent's support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.
To find additional details about our IT support packages, refer to Progent's Spec Sheets for IS Outsourcing and Network Monitoring Offerings, available in PDF files for convenient downloading.
For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.
To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Immediate Microsoft Exchange Server 2010 Upgrade Services
Specialist Exchange Migration
Progent's Microsoft-certified engineers can deliver low-cost remote and on-premises help to implement your migration to Microsoft Exchange Server 2010, generate extensive documentation of your upgraded email environment, educate your network support team and end users to get them ramped up quickly on Exchange Server 2010, and offer continuing administrative services and engineering help. Progent can also help you upgrade from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange 2016.
IT Consultant ASA and PIX Firewall
Firepower Remote Technical Support
Progent's Cisco-certified CCIE network experts can help your company to maintain your current PIX 500 or Cisco ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, configure, optimize, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services
wireless IP phones and Aironet APs On-site Support
Information Technology Consulting 802.11ac Access Point
Progent's Cisco-certified wireless technology experts can assist you to deploy, manage, and debug Cisco wireless products including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.
Ransomware Removal Consulting Services
Ransomware Cleanup Specialist
Progent provides consulting for security auditing products including LANguard from GFI for performing a variety of programmed network auditing scans to uncover potential security problems. Progent has broad experience with security auditing tools and can show you how to understand testing reports and react appropriately. Progent can show you how to design security into your company processes, configure scanning tools, define and deploy a secure system environment, and recommend procedures to optimize the safety of your network. Progent's security professionals are available to show you how to configure a firewall, design secure remote connectivity to email and data, and install virtual private network. Progent's certified security experts can validate the security of web applications and can provide extensive security evaluations of enterprise-wide security to determine your company's compliance with important industry security standards such as HIPAA, PCI, and ISO.
ProSight Outbound Email Filtering Consulting Services
ProSight Email Zero Hour Protection Consultant Services
Progent's ProSight Email Guard uses the technology of top information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall.
Expert Microsoft Certified SQL Server 2017 R Services Online Troubleshooting
SQL Server 2017 and Windows Server 2012 R2 Engineer
Progent's certified SQL Server 2017 consultants can assist your organization to plan and implement a smooth migration from your current SQL Server deployment to SQL Server 2017.
IT Outsourcing White Papers
Urgent IT Outsourcing and Co-sourcing Whitepapers
Progent's IT outsourcing services provide budget-friendly network consulting for medium-size corporations. Whether it includes designing system architecture, creating an in-house Help Desk or using an outside one, rolling out an updated email platform, monitoring your system, or building a web-based business application, outsourcing your network technical services can reduce costs and minimize risks, allowing network support budgets to increase in a more linear and manageable fashion than is possible by assembling a bulky, all-purpose in-house network support staff. Progent's Outsourcing White Paper and datasheets explain how Progent can help you create a protected and highly available network architecture for your vital Windows-powered applications such as Windows 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.
SonicWall VPN Firewall Setup
SonicWall NSA 6650 Firewall Security Auditing
Progent's SonicWall firewall consultants can show you how to deploy, maintain, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into an end-to-end network protection plan and design protection into your business operations.
System Center 2016 and Hyper-V Integration Network Consultant
System Center 2016 Service Manager IT Consultants
Microsoft System Center 2016 provides major enhancements in the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
Professional WAP
CCNP Expert Certified wireless IP phones and Meraki APs IT Consulting
Progent's Cisco-certified wireless integration consultants can help you to configure, administer, and troubleshoot Cisco Wi-Fi devices including Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Emergency Citrix and Microsoft Hyper-V IT Consultants
Citrix Stage Manager Consult
Progent's Citrix consultants can assist you to assess the potential strategic benefits of the various versions of Essentials for Hyper-V, assist you to integrate Citrix administration utilities in your Hyper-V environment, and demonstrate to you how you can use Citrix Essentials to improve the responsiveness, uptime, consistency, and recoverability of your virtual network while reducing the cost of equipment and operations and streamlining administrative tasks.
Support Services Exchange Server 2016 Upgrade Planning
Microsoft Exchange 2016 Migration Planning Network Consultant
Progent can help you in all facets of your migration to Exchange Server 2016 including designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing for fault-tolerant client access services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
Engineers Hybrid cloud integration
Enterprise hybrid cloud integration Engineer
Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine local resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Exchange 2019 Integration Support Services
Microsoft Certified Expert Exchange 2019 Office 365 Integration Information Technology Consulting
Progent can assist your organization in any facet of your migration to Exchange Server 2019 including configuring Windows Server 2019 Core as a host for Exchange; designing high availability system topology for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Hyper-V virtualization; configuring hardware load balancing; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.
ProSight Virtual Hosting Consulting Services
Technology Professional ProSight Virtual Hosting
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small organization's servers in a solution that delivers the maximum degree of availability and scalability and is also easy to migrate to another host. ProSight Virtual Hosting options are built upon mature virtualization technologies that enable small and midsize companies with multi- platform IT systems to economize significantly on the expense of capital equipment, infrastructure support, and IT management while achieving world-class reliability and an unmatched level of vendor independence.
Double-Take Replication Manager Online Support Services
DoubleTake Carbonite Availability Remote Support
DoubleTake/Carbonite Software publishes a selection of tools designed to provide small and midsize companies a variety of cost-effective solutions for replicating and recovering business-critical workloads such as Microsoft Exchange Server, Microsoft SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning consultants have extensive experience integrating DoubleTake/Carbonite technology into small business information systems to create a high state of fault tolerance and disaster recovery readiness at an affordable price.
Excel 3D Map Coder
Top Microsoft 365 Excel Migration Consultant Services
Progent's Microsoft-certified Excel and Office 365 Excel consultants can provide a wide variety of remote support services to assist you to plan, develop, pilot test, deploy, manage, and debug applications based on any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist your business to upgrade your current Excel solutions to the newest versions of Excel, support Excel on iOS-based iPhones and iPads and Android smartphones and tablets, and identify and fix compatibility issues between different releases of Excel. Progent can provide on-demand help to organizations who need a quick fix to a stubborn problem associated with Office Excel and Progent also offers full project management services for upgrading or creating mission-critical applications built on Excel. Progent's cost-effective webinar training for Excel can be custom tailored to meet the special requirements of individuals or groups.
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