Additional Topics of Interest

Online HelpDesk Call Center IT Consultant
Help Desk Software Selection and Deployment Remote Consulting

The Contact Center service delivery structure used by Progent's Technical Response Center gives small and midsize businesses an affordable option to dependence on independent service individuals by offering extensive technical knowledge shared by numerous support groups, optional 24x7 availability of urgent help, fast escalation to top-level engineers for handling even the most intractable issues, support consistency and dependability, quick follow-up enforced by seasoned support administrators, a variety of easy-to-use ways for requesting support jobs, and a high level of progress visibility made possible by ticket tracking and accessible through a web-based portal.

Microsoft Azure integration Coding
24 Hour Azure VHD Consultants

Progent can assist small businesses to move all or part of their computing infrastructure to Microsoft Azure. This can simplify IT management and lower equipment investments. Azure offers a wealth of cloud services and Progent can help you to understand the advantages and limitations of different cloud networking models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises apps and resources and make sure you sidestep the typical mistakes small organizations make when moving to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN connections and to manage iPhones and iPads and Android handhelds.

Cisco and Microsoft Certified Expert Mid-sized Company Data Recovery
Midsize Office Network Consultants

Progent provides IT services for medium size companies who have 100 to 250 system users. The mid-size business or work group has typically been an underserved segment of the market for IT support expertise. The cost structures and service delivery models of large outside service firms make them too costly for the ordinary small company or small medium business (SMB), which commonly has a minimal information technology budget with which to support an information network whose complexity and sophistication are often comparable to the information systems of far bigger companies. Progent's support delivery model, which takes great advantage of remote support, virtual network infrastructure and proactive network monitoring, dramatically lowers the IT support costs of an SMB while providing the small company with big-company support from professional, IT experts with background in a broad range of small business technologies. If your mid-sized company or small business is looking for levels of network support needed for a mid-size office without budgeting enterprise costs, call Progent.

Technical Support Services High-Availability Failover Clustered Servers
Support and Setup Microsoft Windows Cluster

Progent offers Windows Cluster Server support to help your organization implement fault-tolerant server clusters that can provide 100% operation. Windows cluster servers for zero-downtime networks include Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. By showing you how too build fault-tolerant server clustering environments around Windows Clustered Server 2003, Progent's Premier Windows professionals ensure that your non-stop server clusters are configured to maximize the business advantage of your information system.

Integration Support wireless IP phone integration
802.11x Wireless IT Consulting

Progent's Cisco-certified wireless technology consultants can help organizations to configure, manage, and troubleshoot Cisco Wi-Fi products such as Cisco's Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.

Lync Server 2013 Instant Messaging Consult
Lync Server 2013 VoIP Engineers

Progent's Microsoft consultants can help you to assess the benefits of Lync Server 2010 for your business and can help you to design and execute a rollout of Microsoft Lync Server that centralizes the management of IM and Presence and improves the productivity of your office employees, telecommuters, and smartphone users. Progent's consultant's can in addition help your company to perform a smooth migration to Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, integrate Lync Server 2010 with Exchange Server, Microsoft SharePoint, and Microsoft SQL Server, show you how to run Lync Server 2010 to improve the team-computing capabilities of MS Office applications, and provide webinar training and continuing technical support for Lync Server 2010 and other Microsoft products.

Top Video Conferencing Network Consulting
7800 Series IP Phone Support Services

Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly named CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Unified CM apps such as Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent can deliver support with any facet of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, deploying Cisco ISR routers with CUBE internetworking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

Microsoft Windows 2000 Support and Integration
Remote Support Windows 2000 Server

Progent's certified Windows Server 2000 consultants can provide computer help and information technology consulting services for the entire family of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows 2000 Server integration, optimization, and support services include system design, installation, project management, local and remote support, Call Center outsourcing, professional security consulting, turn-key outsourcing, and cost-effective co-sourcing.

Cisco Firepower 1000 Series Firewalls Online Support Services
Cisco Firepower Online Consulting

Cisco's Firepower Next Generation Firewalls deliver a major performance improvement over Cisco's popular ASA 5500-X firewalls and include unified control of advanced cybersecurity capabilities like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can help your organization to plan and execute an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally control IT environments that span branch offices, data centers, private clouds and public clouds.

Microsoft Certified Partner Live Online PowerPoint Learning
Education Live Online Microsoft Access

Progent offers customized online training for a range of desktop applications and operating systems including Microsoft Office and Microsoft 365 Excel, Word, Access and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote training provides the benefits of conventional in-person instruction, including immediate interaction between clients and teachers, but eliminates the expenses of travel and the challenge of attempting to accommodate the availability of multiple trainees. Offered to individuals or classes of any size, Progent's live online instruction allows the trainer to run the class from an online office while the students can be spread throughout an office or all over the the U.S. Virtual training deploys powerful learning tools like virtual white boards, electronic hand-raising, and shared desktops. Classes can be brief and targeted to specialized subjects or extended in duration and broader in scope.

Citrix and Microsoft Hyper-V Online Technical Support
Citrix Stage Manager Consultancy

Progent's Citrix-certified experts can help your organization to assess the strategic value of the various editions of Citrix Essentials for Hyper-V, assist you to use Citrix management utilities in your Hyper-V network, and demonstrate to you how you can deploy Citrix Essentials for Hyper-V to enhance the performance, availability, flexibility, and fault tolerance of your virtualized environment while lowering the cost of equipment and operations and simplifying administrative processes.

Professional Network Infrastructure Monitoring
Small Business Network Management Outsourcing Engineers

Progent's ProSight portfolio of managed IT services are geared to offer organizations who maintain minimal in-house IT support staffs with low-cost help from world-class management platforms and technical expertise. Advantages of Progent's ProSight line of managed IT services include flat-rate network maintenance expenses, smart automation of common management tasks, continual adoption of the latest information technology, graceful transition from older systems to current solutions, improved fit between computer technology with strategic objectives, access to veteran network experts, and freeing up management to concentrate on business issues instead of fast-evolving computer technology.

Remote Exchange Server 2010 Migration Specialists
Consultant Services Exchange 2010 Migration

Progent's Microsoft-certified consultants can provide affordable remote and onsite help to carry out your migration to Microsoft Exchange 2010, generate comprehensive documentation of your new messaging environment, educate your network support staff and users to get them ramped up quickly on Microsoft Exchange 2010, and offer ongoing administrative consulting and engineering help. Progent can also assist you to upgrade from Exchange 2010 to Exchange 2013 or Exchange Server 2016.