Progent provides IT support for mid-size companies with 100 to 250 network users. The medium size business or work group has traditionally been an underserved segment of the market for IT support expertise. The cost structures and service access practices of major third-party service firms make them excessively expensive for the ordinary mid-size company or small medium business (SMB), which commonly relies on a modest IT budget with which to maintain an IT system whose advanced technology and sophistication are often comparable to the networks of far larger companies. Progent's service delivery model, which takes great advantage of remote service, virtual network infrastructure and proactive server monitoring, dramatically lowers the IT support costs of a small-medium business while providing the small organization with enterprise-level service from professional, IT experts with background in a wide range of small business technologies. If your medium size company or small business is searching for levels of network support needed for a medium size office without budgeting enterprise prices, you need Progent.


Additional Topics of Interest

Network Specialists for Small Business
Small Business Small Business Network Consulting Services

For small businesses considering Progent's network support outsourcing, consulting, or troubleshooting services, phone 800-993-9400 or e-mail information@progent.com.

UNIX with Windows Network Consultants
Technical Support Services in Philadelphia

If you are developing UNIX-based applications on a network that has Windows-based servers, desktops, and office productivity products, Progent offers comprehensive IT outsourcing that frees you to focus on your area of high-value expertise while avoiding the continual distraction of managing your company information system. Through the use of smart network monitoring and by providing online and on-site support when your business needs it, Progent offers an affordable way for supporting an IT system that features excellent dependability, security, and efficiency. Progent's developer support offerings feature full-service network support outsourcing, virtual infrastructure, online and on-premises support and troubleshooting, proactive network monitoring services, and Helpdesk outsourcing.

Network Help for Enterprise Windows 2003
IT Consultants for Hosting Facility in Detroit, Michigan

For enterprises with branches in or any area covered by Progent's consultants, Progent's Microsoft-Premier network support professionals and certified Cisco system specialists can provide a variety of network consulting services including project management, Sarbanes Oxley compliance, site moves, corporate security, system design, on-site or phone-based branch office support, and troubleshooting for data center hosting facilities. A Progent network architect can show you how to design a multi-office network that makes efficient use of co-location facilities and Internet data centers. Progentís Microsoft Premier engineers can help major corporations plan, integrate and support major rollouts of the latest releases of Microsoft products including Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progentís CCIE and Cisco Certified Network Professional experts can assist you to configure Cisco technology for connectivity solutions that combine simple, high-speed, integrated, and remote networking.

NetApp SnapVault Engineers
Minneapolis Consulting Services for NetApp SnapMirror

Progent offers enterprise clients the help of a certified NetApp consultant to deliver remote or onsite support for NetApp's entire family of SAN storage products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN solutions supported by Progent include SAN architecture, cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN storage environments quickly and affordably based on best practices.

Cisco Firepower Management On-site Technical Support
ASA Firewalls with Firepower Remote Support San Rafael, CA

The new ASA 5500-X Series of firewalls with Firepower Services provide substantially more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network consultants can assist you to maintain your existing PIX or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, integrate, tune, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

Consultant for Barracuda Backup LiveBoot
Barracuda Backup Software Appliance Consulting Services Idaho

Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup deployment can include a custom-designed physical storage device built by Barracuda or a software-based appliance with comparable functionality but which uses your existing storage hardware. Barracuda Backup safeguards critical business data produced locally, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad array of consulting services to assist you to design, configure, manage and troubleshoot a BDR system built on Barracuda technology.

Exchange 2010 Configuration Online Help
Exchange 2010 Load Balancing Online Help Pittsburgh

Progent's Microsoft-certified engineers can provide low-cost remote and onsite help to implement your upgrade to Microsoft Exchange 2010, produce comprehensive documentation of your new email environment, train your IT staff and end users to get them ramped up rapidly on Exchange 2010, and provide ongoing administrative consulting and technical help. Progent's consultants can also help you migrate from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange 2016.

Windows Server 2012 Multitenancy Consulting
Yountville, CA Microsoft Windows Server 2012 Consulting Services

Progent's certified professionals can assist you to assess the benefits of Windows Server 2012 R2 for your organization, create test environments and rollout plans, optimize your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support team, create a corporate-wide security strategy, automate IT administration, help with creating applications, and build and validate a disaster recovery/business continuity plan.

Tracking Service Costs Integration Services
Palo Alto Network Engineer

Progent uses a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every consultant to every customer. The discipline of documenting and organizing service records results in more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.

Windows Server 2016 High Availability Support Outsourcing
Windows Server 2016 Security and Compliance Integration Anaheim, CA

Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to help businesses of all sizes to plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can help you to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

Solaris Computer Security
Solaris Information Technology Consulting

If your business has a Solaris environment or a mixed-platform network, Progent's CISM and CISSP-certified security specialists can help your entire enterprise in a broad array of security areas including security administration procedures, security design and strategies, access management systems and methodology, applications development security, operations security, physical security, telecommunications, infrastructure and Internet security, and workplace recovery preparedness. CISM, CISSP and ISSAP stipulate the core skills and worldwide standards of performance that network security professionals are required to possess. These accreditations give IT management the confidence that those who have earned their CISM or ISSAP qualification have demonstrated the experience and theory to offer world-class security management and consulting help.

Windows 8.1 Upgrade Consulting Services
Windows 8 Consultant in Santa Ana

Progent's Microsoft-certified experts can provide a variety of network consulting services to assist organizations of any size to deploy, administer, and troubleshoot IT systems that incorporate desktops, notebooks, tablets, or smartphones based on Windows 8.1. For enterprise customers, Progent's senior project management consultants can assist to set up testing environments to assess Windows 8.1 and develop and execute Windows 8.1 deployment plans based on industry best practices.

Datacenter Management Automation Remote Troubleshooting
Microsoft System Center Migration Technology Consulting Greensboro, North Carolina

Progent has over 10 years of background configuring, maintaining and troubleshooting the core platforms that make up System Center and can assist your organization to design, configure, maintain, and repair your System Center 2012 R2 solution to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent can assist you to upgrade to the current edition of Microsoft System Center from an older one or from another IT management solution to deliver the advantages of enterprise-class deployment, automation, security, plus datacenter and critical application availability and performance monitoring.

Solaris Consultants
Online Technical Support for Sun Solaris in Kansas

If your company network mixes Sun Solaris technology with Microsoft Windows, Progent can assist you to incorporate your servers into a unified environment that permits all your OS platforms to coexist for easy administration, transparent dataflow, high dependability, enhanced performance, and tight protection. Progent's Solaris and MS Windows coexistence support services include IT infrastructure integration and support, support for Windows services for UNIX, online network monitoring and management, online technical help and repair, in-person technical support, and Helpdesk outsourcing.