White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 2 of 9

Outsourcing and Co-sourcing for Everyone
The year 2000 marked the transition from a Not-Invented-Here (NIH) mindset to a broad acceptance of IT outsourcing among organizations of all types. For the first time, more than half of IT services purchased in North America were outsourced. Since then, IT outsourcing has steadily gained momentum through hot and cold economic conditions.

As Gartner Group pointed out:

During the economic boom, demand for business transformation and scarce IT skills drove outsourcing. The present economic decline has brought cost reduction back to the top of enterprise agendas, and outsourcing can provide this benefit.

Different benefits of IT outsourcing become more attractive depending on economic conditions, but the core motives for businesses to outsource information technology services remain the same. It's always a good time to outsource in order to:

  • Save money and reduce management distraction
  • Ensure timely access to the broadest range of IT expertise
  • Quickly scale IT expenses up or down according to business conditions
  • Maximize the business value of the information network
IT outsourcing is today recognized by virtually all major corporations as the best way to control costs and minimize technical risks for a wide range of IT services such as designing network infrastructure, delivering desktop support, verifying security and compliance, or developing applications. Whether businesses are trying to survive hard times or hit the ground running during a recovery, outsourcing makes it possible to react faster to changing circumstances than is possible by building and maintaining an all-purpose in-house IT staff.

Small Business Agility, Big Business Consistency

Most small businesses lack the budgets or confidence to commit to long-term contracts for services that may not work out. For IT help, small companies often resort to freelance consultants and take their chances on inconsistent response and technical blind spots. Computer manufacturers have begun to address the small business IT outsourcing market with Cloud solutions, but their by-the-numbers approach and restrictions on custom solutions require a degree of standardization rarely found in small businesses networks. For enterprises, long-term outsourcing contracts can backfire when rapid changes in technology or the business environment make it impossible to meet ROI expectations and instead lock companies into outdated technologies and processes that undermine their ability to compete.

Progent's approach to IT outsourcing has matured during decades of experience providing network support and computer consulting services to organizations all sizes. This background has kept Progent attuned to the needs of a broad spectrum of clients and familiar with how information technology can be deployed and managed to help clients gain competitive advantage. Progent has developed a service delivery model adapted to the realities of both small businesses and enterprises, and has proven the viability of this model by becoming one of the country's fastest growing independent IT support organizations, with active clients in every state in the U.S.

End of Section 2
If you are interested in using Progent's outsourcing, consulting or support services, call 800-993-9400 or visit Contact Progent.

To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)



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