Progent's Computer Consulting and Support Services
Network Support Outsourcing and Co-sourcing White Paper
IT Outsourcing and Co-sourcing Advantages — Part 2 of 9
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 2 of 9
The year 2000 marked the transition from a Not-Invented-Here (NIH) mindset to a broad acceptance of IT outsourcing among organizations of all types. For the first time, more than half of IT services purchased in North America were outsourced. Since then, IT outsourcing has steadily gained momentum through hot and cold economic conditions.
As Gartner Group pointed out:
During the economic boom, demand for business transformation and scarce IT skills drove outsourcing. The present economic decline has brought cost reduction back to the top of enterprise agendas, and outsourcing can provide this benefit.
Different benefits of IT outsourcing become more attractive depending on economic conditions, but the core motives for businesses to outsource information technology services remain the same. It's always a good time to outsource in order to:
- Save money and reduce management distraction
- Ensure timely access to the broadest range of IT expertise
- Quickly scale IT expenses up or down according to business conditions
- Maximize the business value of the information network
Small Business Agility, Big Business Consistency
Most small businesses lack the budgets or confidence to commit to long-term contracts for services that may not work out. For IT help, small companies often resort to freelance consultants and take their chances on inconsistent response and technical blind spots. Computer manufacturers have begun to address the small business IT outsourcing market with Cloud solutions, but their by-the-numbers approach and restrictions on custom solutions require a degree of standardization rarely found in small businesses networks. For enterprises, long-term outsourcing contracts can backfire when rapid changes in technology or the business environment make it impossible to meet ROI expectations and instead lock companies into outdated technologies and processes that undermine their ability to compete.
Progent's approach to IT outsourcing has matured during decades of experience providing network support and computer consulting services to organizations all sizes. This background has kept Progent attuned to the needs of a broad spectrum of clients and familiar with how information technology can be deployed and managed to help clients gain competitive advantage. Progent has developed a service delivery model adapted to the realities of both small businesses and enterprises, and has proven the viability of this model by becoming one of the country's fastest growing independent IT support organizations, with active clients in every state in the U.S.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
Azure Resource Manager Consultancy
Consultant Azure enterprise hybrid cloud solutions
Progent can help small businesses to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and reduce equipment investments. Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud computing architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and resources and make sure that you sidestep the typical errors small companies make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN tunnels and to integrate Apple iOS devices and Google Android handhelds.
MS Certified Expert Training Help and Support
Support and Setup Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces little competition. Small companies who work with trusted independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.
SCVMM Migration Computer Engineer
24x7 SCVMM 2012 Live Migration Technical Support Services
Progent can assist businesses of any size to follow leading practices to configure SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; design, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can assist you to upgrade from an older version of SCVMM or from a third-party management system, and Progent can show you how you to optimize and troubleshoot your current SCVMM 2012 environment to make sure you get maximum business value.
Sun Solaris Upgrade Consultants
Upgrade Help UNIX
Progent can assist your company to plan and execute an efficient migration from a Solaris-powered information environment to a network powered by Microsoft Windows and capable of supporting Microsoft's popular office productivity suites, business applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco consultants and software development specialists can show you how to preserve your information and reduce business discontinuity by designing an effective transition strategy that protects your current investments in Solaris application and infrastructure. UNIX-to-Windows transition consulting services offered by Progent include evaluation of existing environment, migration strategy and testing, Microsoft Exchange migration services, information and application migration, and processor and media transition and consolidation.
Microsoft Lync Server Instant Messaging Remote Troubleshooting
Lync Server 2013 PSTN Gateway Engineer
Progent's Microsoft consultants can assist you to evaluate the benefits of Lync Server 2010 for your environment and can assist you to design and execute an installation of Microsoft Lync Server 2010 that unifies the management of Instant Messaging and Presence and improves the productivity of your in-house staff, at-home workers, and smartphone users. Progent's consultant's can in addition help you to carry out an efficient upgrade to Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server with Microsoft Exchange, Microsoft SharePoint, and SQL Server, show you how you can use Microsoft Lync Server 2010 to enhance the collaborative functions of MS Office applications, and provide webinar training and continuing support for Microsoft Lync and other Microsoft technologies.
CISSP Cybersecurity Tech Services
CISSP Certified Security Consulting
Progent's CISSP-certified network security experts can assist businesses of any size with any aspect of IT security. Progent can implement efficient security solutions that protect a small business against advanced malware attacks or Progent can design, deploy, and monitor an end-to-end security environment for hybrid networks that support onsite, online, and mobile clients sharing IT resources distributed across a mix of physical sites and various clouds.
Offsite Managed Backup and Recovery Services Services
Professionals ProSight DPS ECHO Cloud Backup Services
ProSight Data Protection Services ECHO provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information.
Nevada Expert
Immediate South Dakota Computer Consulting Firms
Progent's Technical Response Center provides national extended hours remote help for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals offer after-hours telephone support and online direct computer connection to isolate and resolve technical problems quickly and affordably. The breadth of technical experience available from Progent's staff of country-wide support professionals allows Progent to escalate even the toughest problems to appropriate specialists as needed. For critical issues, the TRC tries to respond to your call for support in less than one hour.
24-Hour IT Consulting Microsoft Exchange Upgrade
Exchange 2000 Server Upgrade Integration Support
Progent is among the most expert information technology consulting firms for creating e-mail solutions based on Microsoft Exchange 2000 Server. Progent specializes in helping small businesses derive the full advantages of Microsoft Exchange 2000 under typical situations including updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 support.
Professional macOS Online
Consultants Mac Online
Progent offers nationwide online help and consulting services for businesses who operate Apple Mac environments or whose information systems include a combination of macOS and Mac OS X with Microsoft Windows products. Progent's consultants can provide macOS and Mac OS X clients a variety of IT services including desktop assistance, migration to the current version of Mac OS X from legacy versions of macOS and Mac OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help your business with Apple iPhone and iPad synchronization and troubleshooting, or moving to iCloud. Remote technical support provides optimum leverage for your information technology budget by extending client productivity and shortening the time charged for network analysis and repair. Advanced remote support utilities and experienced technicians and consultants combine to enable Progent to handle the majority of IT problems without wasting time and money by traveling to your site. In most of situations your network problems can be dealt with by telephone or via a combination of phone help and online network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISSP premier security professionals to assist you with the toughest network problems.
Extended Service Desk Support and Help
Shared Help Desk Computer Consultant
Progent's Microsoft and Cisco certified experts provide several service programs to help medium-size and large businesses develop a cost-effective and successful in-house Computer Support Help Desk. Progent's help desk consulting services include ROI analysis, process analysis and improvement, management reporting, education of internal personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Services help organizations analyze the numerous high-quality Help Desk software packages available and determine which packages might be too expensive, miss critical capabilities, or align poorly with your organization's business goals. Progent also offers short-term staffing for companies who need to augment their internal Help Desk team for occasional projects or to substitute for vacationing or indisposed personnel.
Top IT Service Providers Cisco
Cisco Access Point Network Consulting Firm
Progent can provide fast remote access to Cisco-certified CCIE network infrastructure consultants. Progent's CCIE consultants can connect to your environment via powerful remote diagnostic utilities to deliver fast and affordable troubleshooting and remediation of critical network problems.
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