Progent's IT Consulting and Support Services
IT Outsourcing and Co-sourcing White Paper
IT Outsourcing and Co-sourcing Advantages — Section 3 of 9
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 3 of 9
IT outsourcing is a special type of business partnership whose benefits increase for the client and service provider alike the longer the relationship lasts. But as with most long-term relationships, successful IT outsourcing requires the goals of both parties to stay closely aligned. Progent has developed a model for outsourcing that makes it easy for a client to engage Progent's services, expand or cut back when appropriate, and terminate if necessary. This model provides the basis for a long-term IT outsourcing or co-sourcing partnership by allowing the flexibility to adapt quickly to changing conditions.
Progent's support services are built around a proven Help Desk model refined during the course of three decades of providing IT and business management consulting, application development, and network troubleshooting. The Help Desk paradigm provides Progent with an efficient structure for delivering a wide variety of remote and onsite IT services that range from advanced services such as network infrastructure design or project management to emergency desktop support or disaster recovery.
Key features of Progent's Help Desk model for service delivery include:
- Quick online access to IT experts
- An easy engagement process with fast task initiation via phone, email, or web
- Expertise in Microsoft, Cisco, Apple, VMware, Oracle, and other key technologies
- Smooth escalation to world-class specialists such as CISSP-certified security engineers
- Prompt and consistent follow-through with automated tracking and enforcement
- Immediate status updates for clients via email and a real-time web portal
- Comprehensive service documentation to make sure management stays informed
- Per-minute billing with no retainers, minimums, or off-hour premiums
Progent's breadth of expertise allows clients to avoid the finger-pointing scenarios typical of mass-market computer support giants when problems involve multiple vendors. The Help Desk model applies to Progent's Technical Response Center, which is Progent's online Help Desk call center for immediate support, as well as to Progent's senior consultants, who can provide high-level, project-oriented services such as Disaster Recovery/Business Continuity planning, application development, security and compliance testing, or end-user training.
In all cases, Progent's support is easy to initiate, track, and terminate, follow-through is consistent, services are thoroughly documented, and costs are controlled.
- Proceed to Section 4: Practice Areas for Progent's IT Outsourcing and Co-sourcing Services
- Return to the beginning of this white paper
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
Cisco Access Point IT Specialist
After Hours Cisco Certified CCIE Small Business Computer Consulting Company
Progent can provide rapid remote access to Cisco-certified CCIE network infrastructure consultants. Progent's CCIE experts can connect to your environment using powerful remote diagnostic utilities to deliver fast and economical troubleshooting and repair of critical network infrastructure problems.
Hyper-V 2016 Migration Configuration
Hyper-V 2016 PowerShell Computer Consultants
Windows Hyper-V 2016 utilizes key features first developed for and refined on Azure, one of the world's largest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing data security, availability, expandability, manageability, reliability and recoverability. Progent's Microsoft-certified consulting team can assist you to assess the benefits of Hyper-V 2016 for your business, set up pilot environments to verify the ability of Hyper-V 2016 to run your vital applications, design a cost-effective network topology for a cloud-centric or hybrid deployment, create and execute a smooth upgrade plan, educate your IT administration and technical support staff, and deliver ongoing consulting and debugging services to make sure that your Hyper-V 2016 solution gives you maximum business value.
IT Consulting ProSight Data Protection Services BDR Solutions
Offsite Managed Backup and Recovery Services Consultant Services
ProSight ECHO Data Protection Services from Progent offer small and medium-sized businesses a low-cost and fully managed solution for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical data.
IT Consulting Windows Server 2012 R2 Security
Microsoft Certified Windows 2012 R2 Help and Support
Progent's certified consultants can help you to assess the advantages of Windows Server 2012 R2 for your company, create pilot environments and migration plans, tune your network infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, train your IT management staff, develop an enterprise-wide security plan, streamline IT management, help with creating applications, and build and validate a disaster recovery/business continuity plan.
Email Reputation Analysis Services
Consultancy ProSight Email Denial of Service Protection
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.
Top Quality Consulting Support for IT Service Firms Integration
Consulting Support for Network Service Providers IT Consultants
Progent's Support Program for IT Service Firms lets you use Progent's information technology experts under your own service brand as a seamless extension of your IT services staff.
Emergency Catalyst MPLS Online Troubleshooting
Catalyst 2960 Switch Integration Support
Progent's Cisco-certified CCIE networking experts can help you to configure, manage, update, tune and debug Cisco Catalyst switches. Progent can also assist your business to enhance the security and compliance of Catalyst switches and move efficiently from legacy switches to modern models.
Teleworker Collaboration Software Remote Support Services
Remote Employees Collaboration Remote Support Services
Progent can help small and mid-size companies to configure collaboration technology to enable their telecommuters to benefit from productive teamwork with colleagues and clients.
Project Online Desktop Client Expert Development
Microsoft Project Team Planner Coding
Progent's Microsoft-certified engineers offer advanced expertise in implementing, managing and troubleshooting all versions of Microsoft Project, Project Server, and Microsoft Project Online and can deliver a wide variety of affordable remote consulting services following proven best practices to help organizations of any size to get all the benefits of this leading platform. Support services offered by Progent include system design, installation and migration, setting up safe collaboration among local and remote or mobile users, network infrastructure optimization, and specialized webinar training.
24 Hour Technology Consulting Services Great Plains Migration
Consultants Microsoft GP/Great Plains
Dynamics GP/Great Plains 2010 software is a comprehensive business management solution that integrates information and operations across your company, interfaces easily with other applications, and brings together workers, customers and suppliers unrestricted by time or location. Created for small to mid-size businesses, Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 provide capability for accounting, management reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field force automation, manufacturing, retail management, and online business services. Progent can help you install and maintain a reliable, secure computer and network environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your company benefit from the full potential of Dynamics GP/Great Plains 2010.
Wireless Network Troubleshooting
Small Business WiFi Specialist
Progent's Wireless Consulting Services offer a convenient, affordable option for businesses of all sizes to configure, manage and repair the latest wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Microsoft Experts Lync Server 2013 Reverse Proxy Server Consult
Lync Server 2013 and iPhone Consultant Services
Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of any size to build a manageable and secure communications environment that permits the modern BYOD computing model with instant messaging, presence, web conferencing with application sharing and whiteboard, and both IP and PSTN calling across a broad assortment of desktop and handheld clients. Progent's certified Lync 2013 experts and network architects can help you to assess the business benefits of Lync 2013, design an in-house, cloud-resident (with Lync Online) or mixed topology suitable for your present and future plans, implement Lync 2013 in a way that expedites your ROI, and provide custom online and on-premises training to your IT team and users. Progent offers expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync 2013 with key Microsoft Office and Microsoft 365 applications including Outlook clients and PowerPoint.
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