White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 3 of 9

Progent's Outsourcing and Co-sourcing Model: The Help Desk
IT outsourcing is a special type of business partnership whose benefits increase for the client and service provider alike the longer the relationship lasts. But as with most long-term relationships, successful IT outsourcing requires the goals of both parties to stay closely aligned. Progent has developed a model for outsourcing that makes it easy for a client to engage Progent's services, expand or cut back when appropriate, and terminate if necessary. This model provides the basis for a long-term IT outsourcing or co-sourcing partnership by allowing the flexibility to adapt quickly to changing conditions.

Progent's support services are built around a proven Help Desk model refined during the course of three decades of providing IT and business management consulting, application development, and network troubleshooting. The Help Desk paradigm provides Progent with an efficient structure for delivering a wide variety of remote and onsite IT services that range from advanced services such as network infrastructure design or project management to emergency desktop support or disaster recovery.

Key features of Progent's Help Desk model for service delivery include:

  • Quick online access to IT experts
  • An easy engagement process with fast task initiation via phone, email, or web
  • Expertise in Microsoft, Cisco, Apple, VMware, Oracle, and other key technologies
  • Smooth escalation to world-class specialists such as CISSP-certified security engineers
  • Prompt and consistent follow-through with automated tracking and enforcement
  • Immediate status updates for clients via email and a real-time web portal
  • Comprehensive service documentation to make sure management stays informed
  • Per-minute billing with no retainers, minimums, or off-hour premiums
Progent's Help Desk service delivery model gives small businesses an effective alternative to freelance consultants or small IT service firms by offering dependable, consistently high-quality support. This model also gives enterprise clients an easy way to supplement in-house resources or provide critical expertise that is unavailable internally. Progent's large team of engineers gives clients the backup needed to ensure that task-relevant expertise is accessible when it's needed, and Progent's comprehensive service documentation makes it easy for clients to move to other support providers or to backsource service responsibility in-house. This avoids the common scenario of becoming captive to a single service provider.

Progent's breadth of expertise allows clients to avoid the finger-pointing scenarios typical of mass-market computer support giants when problems involve multiple vendors. The Help Desk model applies to Progent's Technical Response Center, which is Progent's online Help Desk call center for immediate support, as well as to Progent's senior consultants, who can provide high-level, project-oriented services such as Disaster Recovery/Business Continuity planning, application development, security and compliance testing, or end-user training.

In all cases, Progent's support is easy to initiate, track, and terminate, follow-through is consistent, services are thoroughly documented, and costs are controlled.

End of Section 3
If you are interested in using Progent's outsourcing, consulting or support services, call 800-993-9400 or visit Contact Progent.

To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)

An index of content::

  • 24-7 Albany Remote Workers Network Security Solutions Consulting Experts Albany-Schenectady, New York Immediate Albany At Home Workers Endpoint Security Systems Consulting and Support Services
  • 24/7 System Center 2016 and Windows 10 Integration Online Support Microsoft Expert Specialist System Center 2016 and SQL Server
  • After Hours Microsoft SQL 2008 Information Technology Outsourcing Group SQL Server 2019 Networking Help

  • Microsoft Engineer Louisiana
    Computer System Consultant Tennessee

    Progentís Technical Response Center offers nationwide extended hours remote troubleshooting for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts provide after-hours telephone help and online direct network access to isolate and resolve technical problems rapidly and affordably. The breadth of technical expertise represented by Progent's staff of country-wide service engineers allows Progent to escalate even the toughest network issues to qualified experts as required. For urgent problems, the TRC tries to respond to your call for service within one hour.

  • At Home Workforce Tukwila Consultants - Cloud Integration Systems Assistance Tukwila-Tacoma, Washington Telecommuters Expertise - Tukwila - Cloud Integration Solutions Expertise Tukwila-Renton , WA
  • Brooklyn 24/7 Ransomware Repair Brooklyn Crypto-Ransomware Recovery Services Brooklyn
  • CRISC Certified Cybersecurity Consultant Services Risk Assessment Computer Consultants
  • Cisco Migration Help Cisco Repairing
  • Cleveland, Ohio Troubleshooting Largest IT Outsourcing Company Cleveland-Cuyahoga County
  • Colbolt Linux Network Consultant 24 Hour Redhat Linux Professional
  • Debian Linux, Solaris, UNIX IT Consultant Clearwater, FL Mandrake Linux, Solaris, UNIX Consulting Services
  • Top IT Outsourcing Whitepaper
  • Engineer CISSP-ISSAP Security CISSP Certified Security Technology Professional
  • Exchange 2010 Upgrade Specialists Microsoft Exchange Server 2010 Technology Consulting

  • Microsoft Certified Partner IT Service Provider
    Certified Microsoft Partner Contractor

    Progent is a Microsoft Certified Partner with special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top customer satisfaction and enjoy the closest operational relationship with Microsoft. The knowledge, capabilities, and commitment needed to achieve the level of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your business better technical solutions for your IT network.

  • Whitepapers IT Outsourcing Advantages
  • Firewall Technology Consulting Services Sioux Falls Brandon Security Auditing Sioux Falls, SD
  • Linux Technical Consultant Solaris On-site Support Milwaukee Wisconsin
  • Madison, Wisconsin Upgrading Madison Computer Help
  • Microsoft MCA Engineer Contract Salinas Contract Jobs Microsoft Consultant
  • Norfolk Virginia Norfolk Dynamics GP (Great Plains) Upgrade Consultants Norfolk Norfolk Microsoft Dynamics GP-Great Plains Upgrades Experts

  • Blackberry Specialists
    Microsoft Activesync Professionals

    Progentís professionals offer expertise in multiple disciplines relevant to mobile networking including system topology, Activesync, wireless security, mobile e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile application programming. Progent's Microsoft and Cisco certified experts can save your organization time and money by applying their wireless expertise to help you select and integrate mobile access technologies that fit the needs of your business. Progent can also tune your IT architecture so that mobile handhelds work better.

  • Offsite Data Backup Service Network Engineer Microsoft DPM 2010 Backup Service Integration Support
  • Offsite Workforce Greensboro Consulting Experts - Help Desk Call Center Solutions Assistance Greensboro Winston-Salem Greensboro Remote Workers Help Desk Call Center Augmentation Consulting and Support Services Greensboro, NC
  • IT Outsourcing White Paper
  • Online Help Small Business 100 Access Point IT Consultants Small Business WAP371
  • Remote Help Desk Network Consulting Organization Abilene Anson Clyde Microsoft Windows Consulting Services Jones County Texas
  • Remote PC and Smartphone Integration Specialists Smartphone Synchronization On-site Technical Support
  • Advantages of IT Outsourcing White Papers
  • Remote Workforce Consulting Experts near San Francisco - Video Conferencing Systems Expertise SF Bay Area San Francisco At Home Workforce Conferencing Technology Consulting San Francisco Bay Area
  • Seattle IT Staffing Temps Help Seattle Seattle Short Term IT Staffing Support Services Seattle Redmond Bellevue US
  • Security Evaluation TMG 2010 24-7 ISA Server 2006 Network Consultant
  • Small Business Managed IT services Consultant Services Consult Small Business Network Management Outsourcing
  • Spartanburg-Greer Security Security Firms Security Security Audits Spartanburg-Greenville
  • Remote IT Outsourcing White Papers
  • Temporary Staffing Help Consulting Expertise Stamford Connecticut Stamford IT Staff Augmentation Help Stamford Connecticut
  • Top Ranked Appleton Work from Home Employees Setup Consultants Appleton Appleton At Home Workers Infrastructure Expertise Appleton-Manitowoc, WI America
  • Tulsa Green Country IT Outsourcing Group Microsoft SQL Server 2016 Phone Support Services SQL 2014 Tulsa Bartlesville
  • Urgent Windows 2012 R2 Cluster Shared Volumes IT Consultants Urgent Clustered Windows Server 2012 R2 Technical Support
  • IT Outsourcing Whitepaper
  • VMware Site Recovery Manager Compliance Specialist Consultants VMware SRM and NSX Disaster Recovery
  • Windows 2008 Server Information Technology Consultant Honolulu, Waikiki Windows Server 2012 Security Consulting Group
  • Work from Home Employees Allentown Consulting and Support Services - Help Desk Outsourcing Consulting Allentown, Lehigh County Urgent At Home Workers Allentown Expertise - Call Desk Outsourcing Consultants Allentown, PA

  • © 2002-2020 Progent Corporation. All rights reserved.