Progent's Network Consulting and Support Services
IT Outsourcing and Co-sourcing White Paper
IT Outsourcing and Co-sourcing Advantages — Part 3 of 9
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 3 of 9
IT outsourcing is a special type of business partnership whose benefits increase for the client and service provider alike the longer the relationship lasts. But as with most long-term relationships, successful IT outsourcing requires the goals of both parties to stay closely aligned. Progent has developed a model for outsourcing that makes it easy for a client to engage Progent's services, expand or cut back when appropriate, and terminate if necessary. This model provides the basis for a long-term IT outsourcing or co-sourcing partnership by allowing the flexibility to adapt quickly to changing conditions.
Progent's support services are built around a proven Help Desk model refined during the course of three decades of providing IT and business management consulting, application development, and network troubleshooting. The Help Desk paradigm provides Progent with an efficient structure for delivering a wide variety of remote and onsite IT services that range from advanced services such as network infrastructure design or project management to emergency desktop support or disaster recovery.
Key features of Progent's Help Desk model for service delivery include:
- Quick online access to IT experts
- An easy engagement process with fast task initiation via phone, email, or web
- Expertise in Microsoft, Cisco, Apple, VMware, Oracle, and other key technologies
- Smooth escalation to world-class specialists such as CISSP-certified security engineers
- Prompt and consistent follow-through with automated tracking and enforcement
- Immediate status updates for clients via email and a real-time web portal
- Comprehensive service documentation to make sure management stays informed
- Per-minute billing with no retainers, minimums, or off-hour premiums
Progent's breadth of expertise allows clients to avoid the finger-pointing scenarios typical of mass-market computer support giants when problems involve multiple vendors. The Help Desk model applies to Progent's Technical Response Center, which is Progent's online Help Desk call center for immediate support, as well as to Progent's senior consultants, who can provide high-level, project-oriented services such as Disaster Recovery/Business Continuity planning, application development, security and compliance testing, or end-user training.
In all cases, Progent's support is easy to initiate, track, and terminate, follow-through is consistent, services are thoroughly documented, and costs are controlled.
- Proceed to Section 4: Practice Areas for Progent's IT Outsourcing and Co-sourcing Services
- Return to the beginning of this white paper
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
Dynamics GP System Upgrade Planning Engineers Akron
Akron, OH Microsoft Dynamics GP Upgrade Planning Consultancy
Progent's consultants have supported Dynamics GP and Great Plains software for more than 20 years and Progent has delivered integration, customization, training, and debugging services since the product's original release. Progent can provide advanced expertise for updating out of date Dynamics GP deployments. Progent can help your business to design, validate, and carry out a cost-effective upgrade from a an outdated version of GP to the newest version of Dynamics GP.
Consultants Sun Solaris Remote
Professionals Linux Remote
Progent provides national remote help and consulting services for businesses that run Solaris networks or whose IT systems feature a mix of Sun Solaris and Microsoft Windows technology. Remote network consulting offers optimum return for your information technology dollar by preserving user productivity and shortening the hours billed for computer analysis and repair. Sophisticated online support utilities and skilled technicians and engineers allow Progent to handle the majority of IT issues without wasting time and expense by traveling to your location. In most of cases your IT problems can be remediated over the phone or via a mix of telephone help and remote access. Progent can make available Cisco certified CCIE network engineers and CISSP and ISSAP certified security professionals to help you with the most challenging network problems.
SQL Server 2012 Monitoring Online Troubleshooting
Microsoft SQL Server 2012 Security Network Consultant
Progent offers the support of certified engineers as well as seasoned software developers, DBAs, project managers, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and certified security consultants to assist your business to assess the potential advantages of Microsoft SQL Server 2012 for your organization, install test environments at your datacenter or at Progent's test lab, plan and execute out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS platforms, and configure an efficient and safe network infrastructure that helps you realize the full business benefit of SQL Server 2012.
Part-Time CIO Troubleshooting
Part-Time CIO Online Technical Support
Progent offers the temporary assistance of a seasoned Chief Information Officer who can offer a broad perspective to assist your company pick and maintain IT solutions to meet your present needs and that can serve as a solid foundation for your growth. Progent's temporary Chief Information Officer consulting services provide economic advantages to companies trying to optimize the impact of their network investment but who are without the budget or unwilling to add another high-level position to their head count. Because Progent is vendor-neutral, with a large team of consultants certified to support all major operating systems and connectivity technologies plus a wide selection and application software, Progent is in an ideal situation to offer objective recommendations as well as expert technical support for developing IT systems that fit the particular requirements of your organization.
Open Now CCIE Expert Certified Online Support Services ASA Firewall
Urgent IT Services Firesight
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more bang for the buck than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-certified CCIE network experts can help you to maintain your existing PIX or Cisco ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, configure, tune, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Exchange 2013 Load Balancing Computer Consultant
24 Hour Remote Troubleshooting Exchange 2013 EAC
Exchange 2013 includes significant enhancements to the capabilities of Microsoft Exchange 2010 and introduces important innovations plus a revamped structure. These improvements affect vital facets of IT such as manageability, high availability (HA), security and compliance, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange 2013, create a cost-effective test and deployment strategy, and educate your IT staff to manage your Exchange 2013 environment. Progent also offers ongoing online consulting and support and management services for Exchange Server 2013.
SCCM Hybrid Integration Consultant
SCCM Asset Management Network Engineer
Configuration Manager automates application and device provisioning at scale, streamlines security and compliance settings control, inventories network assets, guards against corporate data leakage, performs health monitoring, enables secure self service, and delivers a single control mechanism for managing mixed-OS networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can assist businesses of any size with any aspect of planning, installing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud, or hybrid networks.
Duo MFA and Single Sign-on Remote Support Services
Duo MFA and Single Sign-on (SSO) Professionals
Progent's Duo services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices.
System Center 2016 Azure Integration Integration Services
System Center 2016 Service Manager Troubleshooting
Small to mid-sized companies can now enjoy all the benefits of Operations Manager 2007 and also have fast access to Progent's Microsoft Certified IT support professionals. With Progent's economically priced IT support packages, small organizations can choose a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager to provide small company networks world-class reliability, security, and productivity.
ProSight Duo MFA Integration Support
Integration Support Multi-factor Authentication
Progent's Duo services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices.
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