White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 3 of 9

Progent's Outsourcing and Co-sourcing Model: The Help Desk
IT outsourcing is a special type of business partnership whose benefits increase for the client and service provider alike the longer the relationship lasts. But as with most long-term relationships, successful IT outsourcing requires the goals of both parties to stay closely aligned. Progent has developed a model for outsourcing that makes it easy for a client to engage Progent's services, expand or cut back when appropriate, and terminate if necessary. This model provides the basis for a long-term IT outsourcing or co-sourcing partnership by allowing the flexibility to adapt quickly to changing conditions.

Progent's support services are built around a proven Help Desk model refined during the course of three decades of providing IT and business management consulting, application development, and network troubleshooting. The Help Desk paradigm provides Progent with an efficient structure for delivering a wide variety of remote and onsite IT services that range from advanced services such as network infrastructure design or project management to emergency desktop support or disaster recovery.

Key features of Progent's Help Desk model for service delivery include:

  • Quick online access to IT experts
  • An easy engagement process with fast task initiation via phone, email, or web
  • Expertise in Microsoft, Cisco, Apple, VMware, Oracle, and other key technologies
  • Smooth escalation to world-class specialists such as CISSP-certified security engineers
  • Prompt and consistent follow-through with automated tracking and enforcement
  • Immediate status updates for clients via email and a real-time web portal
  • Comprehensive service documentation to make sure management stays informed
  • Per-minute billing with no retainers, minimums, or off-hour premiums
Progent's Help Desk service delivery model gives small businesses an effective alternative to freelance consultants or small IT service firms by offering dependable, consistently high-quality support. This model also gives enterprise clients an easy way to supplement in-house resources or provide critical expertise that is unavailable internally. Progent's large team of engineers gives clients the backup needed to ensure that task-relevant expertise is accessible when it's needed, and Progent's comprehensive service documentation makes it easy for clients to move to other support providers or to backsource service responsibility in-house. This avoids the common scenario of becoming captive to a single service provider.

Progent's breadth of expertise allows clients to avoid the finger-pointing scenarios typical of mass-market computer support giants when problems involve multiple vendors. The Help Desk model applies to Progent's Technical Response Center, which is Progent's online Help Desk call center for immediate support, as well as to Progent's senior consultants, who can provide high-level, project-oriented services such as Disaster Recovery/Business Continuity planning, application development, security and compliance testing, or end-user training.

In all cases, Progent's support is easy to initiate, track, and terminate, follow-through is consistent, services are thoroughly documented, and costs are controlled.

End of Section 3
If you are interested in using Progent's outsourcing, consulting or support services, call 800-993-9400 or visit Contact Progent.

To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)



An index of content::

  • 24-Hour At Home Workforce Consulting Services near Southfield - Data Protection Technology Consulting Experts At Home Workforce Southfield Consulting - Backup/Recovery Technology Consulting Experts Southfield-Farmington Hills

  • External Cybersecurity Inventory Professionals
    External Cybersecurity Inventory Consultant Services

    Progent provides small businesses a pair of specially designed security evaluation scanning packages that provide, at a preset fee, remotely administered scans of your security profile which are evaluated by expert security engineers who interpret the data collected by the remote scan, present unbiased evaluations of your existing security vulnerability, and offer recommendations for improvements. Progent has developed two complementary network security inventory scanning packages for external and internal scanning that are priced to meet the budgetary realities of small businesses while delivering enterprise-quality evaluations of your IT network's vulnerability to assault.

  • IT Outsourcing Whitepaper
  • 24x7 Gentoo Linux, Solaris, UNIX Technical Support Services Thousand Oaks IT Consultant Debian Linux, Solaris, UNIX
  • 24x7 IT Outsourcing Network Support Daly City California, America San Mateo County California Top Help Desk Service
  • At Home Workforce Oakland Consultants - Endpoint Management Tools Consulting Experts Oakland Oakland Work at Home Employees Endpoint Management Solutions Assistance Union City CA
  • Augusta System Repair Augusta Network Consulting
  • Award Winning SQL Small Business Computer Consultant Omaha, Douglas County, Nebraska SQL Computer Network Service Company Nebraska, United States

  • Juniper SRX Series Firewall Information systems Security Outsourcing
    Juniper SRX220 Router Cybersecurity Firms

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

  • Azure and Android integration Engineers Microsoft Azure integration Engineer
  • BlackBerry Upgrade San Juan San Juan BlackBerry BES Small Office IT Consulting Services

  • ISA 2006 Consultants
    Microsoft Certified Partner Engineer ISA 2006 Firewall

    Application Publishing with ISA Server 2006 provides more control over intranet applications while supporting increased productivity by making these applications available to legitimate remote or mobile users. ISA Server can protect business applications, services, and data throughout all network layers with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-expert ISA Server experts can show you how to design, install, configure, and maintain ISA Server on your network so your business benefits from a smart and affordable balance of security, productivity, and performance.

  • Carlsbad Remote Workforce Carlsbad Consulting and Support Services - Endpoint Management Tools Consulting Experts 24x7 Work at Home Employees Carlsbad Consulting Experts - Management Tools Consulting and Support Services Carlsbad-Vista, CA
  • CentOS Linux, Sun Solaris, UNIX Integration Sherman Oaks CA Slackware Linux, Sun Solaris, UNIX Troubleshooting Sherman Oaks-Chatsworth, California, USA
  • Cisco Consultancy Cisco Computer Consultants
  • Cisco Outsourced IT Support Orlando Florida Cisco Technical Consultants Orlando, America
  • Computer Outsourcing Consultants Portland Oregon Oregon Design Companies
  • Computer Systems Consulting Perth Perth IT Consulting Company
  • Consultants for Albuquerque IT Support Organizations Albuquerque Consulting Services for Albuquerque Network Support Providers Kirtland Air Force Base
  • Cybersecurity Team Security Chicago North Side Audit Security Chicagoland, America
  • Debian Linux, Solaris, UNIX Network Engineer Red Hat Linux, Sun Solaris, UNIX Professionals Roseville, California
  • Fargo-Minot, North Dakota Remote Workers Expertise near me in Sarasota - Backup Technology Assistance Sarasota Offsite Workforce Backup Systems Consulting Services Fargo-Fargo, North Dakota
  • Fort Lauderdale Florida Fort Lauderdale At Home Workforce Network Security Systems Expertise Teleworkers Consultants nearby Fort Lauderdale - Cybersecurity Systems Consulting Experts Fort Lauderdale
  • Fresno County, United States Computer Security Engineer Remote Support Job Network Security Consultant Telecommuting Job California Central Valley
  • 24x7 White Papers IT Outsourcing Examples
  • Hartford, Bridgeport Connecticut Server Setup 24-7 Connecticut Technology Consultant
  • Hialeah Florida Hialeah 24/7/365 Crypto Recovery Hialeah Locky Ransomware Damage Assessment and Repair Miami-Dade County
  • Integration Consultant Exchange Server 2013 Salt Lake City, Tooele County Exchange Server 2010 Security Consulting Company Salt Lake City Utah

  • Cisco SIP phones IT Consultant
    Video IP Phones Support

    Progent's Cisco CCIE-certified network infrastructure experts offer high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

  • Irving Immediate Crypto Repair Consultants Irving Dallas Plano Irving 24-7 Crypto Recovery Consulting Dallas County Texas
  • Long Beach At Home Workers Collaboration Technology Consulting Experts Work from Home Employees Consulting and Support Services in Long Beach - Collaboration Technology Consulting and Support Services Los Angeles County
  • MRTG for Linux Consultants Linux Network Monitoring Integration
  • MS Dynamics GP-Software Dealer in Chesapeake - Business Intelligence Consultants South Hampton Roads MS Dynamics GP Chesapeake Gold Partner - Implementation Experts Chesapeake
  • MS Dynamics GP-Software Pleasanton Premier Partner - SQL Server Help Livermore Pleasanton Microsoft Dynamics GP Customization Consultants San Ramon CA
  • White Paper IT Outsourcing Example
  • Manchester Network Consulting Company Remote Troubleshooting Manchester
  • Memphis MongoLock Crypto-Ransomware Removal Memphis 24/7 Emergency Memphis Crypto-Ransomware Repair Experts

  • Immediate Expert Microsoft Certified Windows SharePoint Services Online Troubleshooting
    SharePoint Consulting Services

    Progent's Microsoft-certified experts can show you how to rationalize the business case for deploying SharePoint Portal Server 2007, consult with you on the appropriate edition of SharePoint Server for your circumstances, provide configuration and deployment services, assist you to install Microsoft SQL Server as a supporting database, optimize your network infrastructure, integrate your off-the-shelf and custom application programs to work with SharePoint Server 2007, design a comprehensive security plan that incorporates portal technology, and provide maintenance and Help Desk support.

  • Microsoft Exchange 2010 IT Consulting Group Morgan Hill Santa Clara County, United States Computer Outsourcing Exchange Server 2010 Morgan Hill California

  • Expert Microsoft Certified Windows and UNIX Professionals
    Solaris with Windows Consultants

    Progent's UNIX platform consulting experts provide small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that operate with Microsoft-powered technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This broad range of experience provides you with an easy one-stop source to help you create and manage a protected and robust cross-platform connectivity and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

  • Microsoft Experts Tech Services Exchange 2019 Winston-Salem Expert Microsoft Certified Exchange Server 2019 Design Firm Winston-Salem North Carolina
  • Microsoft SQL 2014 Computer Installation Lima, Miraflores Lima Microsoft SQL 2008 Small Office Computer Consulting
  • Microsoft and Apple Outsourced IT Services West Covina Montebello Monterey Park Microsoft Computer Small Business Computer Consulting Firms San Gabriel Valley California

  • 24-7 Colo Technical Consultant
    Internet Data Center IT Consultant

    Colocation data centers make it possible for businesses to share world-class data centers for housing network hardware that supports vital applications and services. Progent's Microsoft and Cisco certified consultants can help your company with all aspects of your colocation strategy such as choosing and moving to a colo site, designing network topology, defining hardware, on-site and on-line troubleshooting, setting up online system management, and training your support staff.

  • Mobile Application Management Integration Services Microsoft Certified Partner Intune Certification Management Online Consulting
  • IT Outsourcing Examples White Paper
  • Montreal At Home Workforce Integration Guidance Teleworkers Montreal Guidance - Integration Consultants Montreal, QC
  • Offsite Workforce Consulting - Fort Collins - Security Systems Consulting Services Fort Collins Loveland Fort Collins Fort Collins Work from Home Employees Endpoint Security Solutions Guidance
  • Offsite Workforce Orlando Consulting - Endpoint Security Solutions Consulting Work from Home Employees Orlando Consulting Experts - Cybersecurity Systems Expertise Orange County Florida
  • On-site and Remote Support Windows Server 2012 R2 Sausalito, CA Largest Windows Server 2016 Security Consulting Firms San Rafael California

  • Solaris Network Security Evaluation
    Urgent Cybersecurity Tech Services Sun Solaris

    If your business runs a Solaris environment or a mixed-platform network, Progent's CISM and CISSP-certified consultants can help your whole enterprise in a wide array of security areas including security management practices, security design and strategies, access management systems and techniques, applications development security, business processes security, hardware security, communications, infrastructure and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the core competencies and international standards of performance that information security professionals are expected to master. These certification give executive management the confidence that consultants who have earned their CISM or ISSAP qualification have demonstrated the experience and theory to deliver world-class security support and consulting help.

  • Onsite Technical Support CentOS Linux, Sun Solaris, UNIX Tampa Debian Linux, Sun Solaris, UNIX Specialist Tampa Florida
  • Open Now NetApp SAN Fabric Consulting Consultants NetApp MetroCluster Troubleshooting
  • Open Now UNIX Network Security Auditor Remote Sun Solaris Security Group
  • Petaluma Integration Consultants North Bay Software Recovery
  • IT Outsourcing Examples Whitepapers
  • Petaluma Sonoma County 24/7 Windows 2008 Server Support Outsourcing Services Online Help Windows 2008 Server Petaluma
  • Professionals CRISC Certified Risk and Information Systems Control Auditor CRISC Certified Risk and Information Systems Control Analyst Services

  • Anti-Spam Technology Consulting
    Technology Consulting Antispam

    Email Guard from Postini offers constantly upgraded spam and virus blocking, data filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini partner and service specialist. If your organization is too small to purchase for a standard Postini license, you can still get the use of Postiniís Perimeter Manager technology through Progentís E-Mail Guard antispam and virus defense service program. Progentís certified e-mail security consultants can show you how to create an email safety plan that includes spam filtering and antivirus services and policies.

  • Remote Workers Expertise nearby Reston - Integration Solutions Consultants Reston-Chantilly, U.S.A. Work at Home Employees Consultants nearby Reston - Support Assistance Reston-McLean
  • Remote Workers Newark Consulting Experts - Setup Assistance Newark, NJ Work at Home Employees Consulting and Support Services - Newark - Integration Consultants Port Newark, US

  • Windows PC Simulation on Mac Network Engineer
    VirtualPC for macOS Remote Support Services

    For businesses that have a combination of Mac and Microsoft Windows desktops, there exist two basic solutions for using Windows-only software on a Mac: remote access to an actual Windows computer or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac allows you to connect an Apple Mac to a remote Windows-powered computer to run Microsoft Windows software and share network resources. Microsoft's Virtual PC for Apple Mac simulates Windows on an Apple Mac computer so that you can use Microsoft Windows software locally. Progent's Mac technology support experts can assist your company to maintain these products for running Windows programs on your Apple Macs and can in addition help your business to assess and configure other solutions for Windows PC emulation.

  • Remote Workforce Assistance nearby Chesapeake - Infrastructure Consulting Chesapeake Chesapeake Work at Home Employees Setup Consulting Experts Chesapeake Virginia, USA
  • Rochester, NY Network Support Rochester, New York Consulting Group
  • SQL Online Troubleshooting Portland, OR SQL Online Technical Support Portland Oregon
  • SQL Server 2019 Networking Consultancy Las Vegas Nevada Computer Services Microsoft SQL Server 2016 Las Vegas, Clark County
  • SharePoint 2010 Configuration Reno Nevada, United States Reno Microsoft SharePoint 2010 Support and Setup
  • Shreveport Work from Home Employees Collaboration Systems Expertise Caddo Parish Louisiana Work from Home Employees Consulting Services nearby Shreveport - Collaboration Technology Consultants Shreveport Louisiana
  • Advantages of IT Outsourcing Article
  • Sioux Falls South Dakota Server Administration South Dakota Consulting

  • Consulting for IT Service Providers IT Consultant
    Support for IT Service Firms Online Help

    Progent's Reseller Program for IT Service Providers lets you use Progent's information technology engineers while retaining your own service brand as a seamless arm of your network consulting staff.

  • Small Office Software Security Consultant Network Architect Firms Small Offices

  • Consulting Virtualization
    Server Virtualization Integration Support

    With virtual server technology, businesses can operate multiple virtual servers on one physical server. Virtual server technology enables businesses to enjoy all the benefits of server segmentation, while avoiding the costs that goes with buying extra server hardware. Virtual servers are also the enabling technology for private clouds, which provide major benefits including reducing the costs of capital equipment, datacenter facilities, and management while enhancing information security, system reliability, and recoverability. Other key server management technologies are network monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's certified server management consultants can assist you in all areas of server virtualization and management to enable your business to cut costs and conserve time.

  • Stamford Norwalk Shelton Network Architect Windows Server 2016 Windows 2008 Server Consultant Stamford, CT
  • System Consultant Windows Server 2016 Wichita Kansas Information Technology Outsourcing Company Windows Server 2012 R2
  • Top Quality Remote Workers Expertise near me in Stockton - Cloud Integration Technology Guidance Lodi, Escalon CA, America Teleworkers Consulting and Support Services - Stockton - Cloud Solutions Consulting Experts San Joaquin County, U.S.A.
  • Whitepapers Advantages of IT Outsourcing
  • Top Ranked Computer Consultants VMM Management Server MCSE Expert Certified Specialists SCVMM 2012 NVGRE Gateway
  • IT Outsourcing Example Whitepaper
  • Vitůria-Vila Velha Security Consultant Vitůria-Cariacica Network Providers
  • Webster CentOS Linux, Sun Solaris, UNIX Professional Harris County Redhat Linux, Solaris, UNIX Remote Support Services

  • SonicWall TZ600 Firewall Cybersecurity Consultancies
    SonicWall VPN Network Security Auditing

    Progent's certified SonicWall firewall consultants can show you how to integrate, maintain, and update SonicWall firewall/VPN products including the current SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into an end-to-end security plan and design security into your corporate processes.

  • Wichita Kansas Cisco Configure Technology Consulting Cisco Wichita Kansas

  • Solaris to Windows Upgrade Consultant
    UNIX Upgrading

    Progent can help your business to design and execute an efficient migration from a Sun Solaris-based information system to a network based on Windows and capable of supporting Microsoft's popular office productivity suites, business applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can show you how to guard your information and reduce business discontinuity by developing an efficient migration strategy that protects your current investments in Sun Solaris software and technology. UNIX-to-Windows migration support expertise offered by Progent include evaluation of current environment, migration planning and validation, Microsoft Exchange migration support, data and application transition, and server and mass storage transition and economization.

  • Windows Server 2003 Technology Professional Windows 2003 Consulting Services
  • Windows Server 2012 R2 Information Technology Consulting Firms Plano, Collin County Windows 2008 Server Tech Plano, Collin County
  • Windows Server 2019 Support Services Windows Server 2019 Disaster Recovery Online Help
  • IT Outsourcing White Papers
  • Work at Home Employees Plano Assistance - Collaboration Technology Consulting Plano - Richardson, America Telecommuters Expertise near Plano - Collaboration Systems Expertise Plano - Richardson
  • Work at Home Employees Plano Assistance - Endpoint Security Solutions Expertise Collin County Texas Top Ranked Telecommuters Expertise near Plano - Cybersecurity Solutions Consulting
  • iPad 3 Network Engineer Technical Consultant Apple Mac

  • © 2002-2021 Progent Corporation. All rights reserved.