Progent's IT Consulting and Troubleshooting Services
Network Support Outsourcing and Co-sourcing White Paper
IT Outsourcing and Co-sourcing Advantages — Section 4 of 9
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 4 of 9
Progent maintains a large staff of engineers with expertise in technologies from Microsoft, Cisco, Apple, VMware, Oracle, and other major vendors. This depth and breadth of expertise allows Progent to provide world-class consulting and support in all key areas of IT outsourcing. Practice areas for which Progent offers advanced services include:
| • Desktop Support | • Exchange and Unified Mesaging |
| • Security and Compliance | • Backup/Restore Solutions |
| • Windows and Mac Integration | • Wireless Connectivity |
| • Network Infrastructure | • Application Development |
| • Disaster Recovery | • SharePoint Server Collaboration |
| • Colocation Center Support | • SQL, Oracle, and MySQL DBA Services |
| • Virtual Servers and Desktops | • Smartphone Integration |
| • VoIP Optimization | • Project Management and CIO Services |
Best-of-Breed Microsoft, Cisco, Apple, and Security Expertise
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Mobility Solutions, and Security Solutions. A Certified Partner's engineering staff is tested and certified by Microsoft to have the technical depth and professional background needed to provide solutions that involve Microsoft's most advanced products.
Progent is one of the few IT support firms to offer fast online access to Cisco-certified CCIE network engineers. Fewer than 3% of all Cisco certified consultants reach the CCIE level, which Certification Magazine called 'the world's most technically advanced IT credential.' CCIEs can handle the toughest network problems and are a great value because they can quickly resolve issues less qualified consultants might wrestle with for hours or even days.
Progent's experts in Apple technology specialize in helping companies integrate Apple OS X and IOS platforms to operate seamlessly in environments that include technology from Microsoft, Cisco, VMware, Oracle, and other leading vendors. This allows Progent to support Mac desktops and servers, iPhones, and iPads so as to maximize their business value.
Progent's security engineers have earned the most prestigious certifications offered in the IT security industry. These credentials require rigorous testing and proven field background to guarantee that candidates have mastered a significant body of security knowledge and best practices. Certifications awarded to Progent's security engineers include CISA, CISM, CISSP, CRISC, ISSAP, and GIAC. This expertise allows Progent to offer enterprise-class security services ranging from penetration testing to forensics and recovery.
To be effective, the IT support services offered by major product vendors require customers to have highly standardized environments. Most small business networks have evolved opportunistically and reactively and as a result lack the homogeneity needed for this support model to work well. Progent's breadth of expertise allows clients to avoid the handoff or finger-pointing problems typical of mass-market computer support giants when problems involve, or are suspected of involving, multiple hardware and software products.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
24/7 CISM Security Security MySQL WorkBench Expert Development
24-Hour Consultancy MySQL Standard Edition
Progent can provide affordable remote access to an Oracle MySQL RDBMS administrator or software programmer and can assist organizations of any size to integrate and maintain MySQL within a robust network environment that offers high levels of performance, expandability, and protection. Progent also has proven skill assisting companies port databases from an Oracle environment to MySQL.
Dynamics GP/Great Plains Features Configuration
Emergency Dynamics GP Software Online Consulting
important features of Dynamics GP/Great Plains accounting include a modular structure that lets you buy only the components you need, a standards-based foundation based on Microsoft technologies to protect your investment and offer a highly interconnected environment, enhanced reporting services that permit you to monitor all activities, revenues and spending and sales trends, compatibility with Microsoft Office to speed access to business information, the capability to process information from almost any db software or desktop application into Microsoft Dynamics GP/Great Plains, plus an open architecture that makes it possible to create specialized applications. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP support professionals to help you convert the advanced features of Microsoft Dynamics GP accounting into a high-value business solution.
Specialist Private Cloud Virtual Datacenter Hosting
Private Clouds for Small Businesses Consultant
Progent’s private cloud hosting service enables small and midsize organizations to run mission-critical applications like Microsoft SQL and Exchange Server from a secure Tier III data center facility on fully redundant equipment with offsite backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for backup replication and restoration. You can take advantage of Progent’s private cloud hosting service to avoid major capital costs for the purchase, maintenance, and operation of network hardware and data center facilities while achieving world-class levels of network availability and physical security.
Fortinet 90 Series Firewalls Support Outsourcing
Fortinet 100 Series Firewalls Integration Support
Fortinet next-generation firewalls are leaders in delivering best-in-class performance for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can help your business to integrate your Fortinet firewalls to protect all your IT assets at the enterprise edge, within the data center core, at branch locations, and in the cloud.
Urgent Remote Management Consulting
Aten IP9001 Engineer
Remote management cards offer network administrators complete control over a server without the requirement for a personal presence. Using these server management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to plan, implement, and support a high-availability company network that incorporates remote server management cards and Progent can use these remote server management cards to provide efficient off-site technical support. Progent is familiar with a variety of remote management cards such as Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.
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