Progent's Computer Consulting and Support Services
Information Technology Outsourcing and Co-sourcing Report
IT Outsourcing and Co-sourcing Advantages — Section 4 of 9
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 4 of 9
Progent maintains a large staff of engineers with expertise in technologies from Microsoft, Cisco, Apple, VMware, Oracle, and other major vendors. This depth and breadth of expertise allows Progent to provide world-class consulting and support in all key areas of IT outsourcing. Practice areas for which Progent offers advanced services include:
| • Desktop Support | • Exchange and Unified Mesaging |
| • Security and Compliance | • Backup/Restore Solutions |
| • Windows and Mac Integration | • Wireless Connectivity |
| • Network Infrastructure | • Application Development |
| • Disaster Recovery | • SharePoint Server Collaboration |
| • Colocation Center Support | • SQL, Oracle, and MySQL DBA Services |
| • Virtual Servers and Desktops | • Smartphone Integration |
| • VoIP Optimization | • Project Management and CIO Services |
Best-of-Breed Microsoft, Cisco, Apple, and Security Expertise
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Mobility Solutions, and Security Solutions. A Certified Partner's engineering staff is tested and certified by Microsoft to have the technical depth and professional background needed to provide solutions that involve Microsoft's most advanced products.
Progent is one of the few IT support firms to offer fast online access to Cisco-certified CCIE network engineers. Fewer than 3% of all Cisco certified consultants reach the CCIE level, which Certification Magazine called 'the world's most technically advanced IT credential.' CCIEs can handle the toughest network problems and are a great value because they can quickly resolve issues less qualified consultants might wrestle with for hours or even days.
Progent's experts in Apple technology specialize in helping companies integrate Apple OS X and IOS platforms to operate seamlessly in environments that include technology from Microsoft, Cisco, VMware, Oracle, and other leading vendors. This allows Progent to support Mac desktops and servers, iPhones, and iPads so as to maximize their business value.
Progent's security engineers have earned the most prestigious certifications offered in the IT security industry. These credentials require rigorous testing and proven field background to guarantee that candidates have mastered a significant body of security knowledge and best practices. Certifications awarded to Progent's security engineers include CISA, CISM, CISSP, CRISC, ISSAP, and GIAC. This expertise allows Progent to offer enterprise-class security services ranging from penetration testing to forensics and recovery.
To be effective, the IT support services offered by major product vendors require customers to have highly standardized environments. Most small business networks have evolved opportunistically and reactively and as a result lack the homogeneity needed for this support model to work well. Progent's breadth of expertise allows clients to avoid the handoff or finger-pointing problems typical of mass-market computer support giants when problems involve, or are suspected of involving, multiple hardware and software products.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
After Hours Windows and Solaris On-site Technical Support
Consult Solaris with Windows
If your business has a UNIX, Linux, or Sun Solaris environment or a mixed-platform IT environment, Progent's CISA and CISM-certified security specialists can help your entire organization in a wide range of security areas including security administration practices, security architecture and strategies, access management products and methodology, software development security, business processes security, hardware security, telecommunications, infrastructure and web security, and business continuity planning. CISM, CISSP and ISSAP stipulate the fundamental competencies and worldwide standards of performance that network security professionals are expected to possess. These certification provide IT management the assurance that consultants who have earned their CISM or CISSP certification have the background and knowledge to offer effective security management and consulting help.
Small Business Private Clouds Consultant Services
Private Cloud Hosting for Virtual Data Centers Engineers
Progent’s private cloud hosting service enables small and midsize businesses to run mission-critical applications such as SQL and Exchange from a secure Tier III data center on fully redundant hardware with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for automatic backup and restoration. You can take advantage of Progent’s private cloud hosting service to avoid major capital costs for the acquisition, upkeep, and operation of computer hardware and facilities while benefiting world-class levels of system availability and security.
ransomware vulnerability Consultant
Open Now Services Locky ransomware protection and recovery
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to defend against ransomware or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that minimizes your exposure to ransomware and meets your company's requirements.
Windows Server 2019 System Insights Network Engineer
Windows Server 2019 Windows Defender ATP IT Consultant
Progent's certified Windows Server 2019 consultants can help your company to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 delivers significant enhancements in scale, performance, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.
SQL Server 2016 R Services Support Outsourcing
Microsoft SQL Server 2016 Consultant Services
SQL Server 2016 introduces significant improvements in speed, scale, security and compliance, uptime, BOYD support, and built-in BI. New features include PolyBase for handling structured and unstructured databases in one appliance for big data applications, Hadoop integration, Always Encrypted mode, Mobile Reports, and seamless management of local and cloud-resident operations and services. Progent's Microsoft-certified consultants can provide online and onsite support to assist organizations of all sizes to deploy, administer or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and SCOM.
24 Hour Technology Consulting Services ASA Firewalls with Firepower
Emergency Cisco Firepower 1000 Series Firewalls Remote Troubleshooting
The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-premier CCIE network experts can assist you to manage your existing PIX or Cisco ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, optimize, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.
SharePoint application development Consult
Program Development Companies
If you need help creating, improving, or repairing business aplications for Windows, any version of Linux, or the Web, Progent’s team of program developers, relational database designers, and software project managers can ensure you get the project completed on schedule and within budget. Progent's seasoned application programmers can provide cost-effective and expert remote help for projects as simple as writing Vidual Basic scripts for Office Excel or as large as rolling out line-of-business RDBMS applications built on SQL Server or MySQL.
ProSight SSL certificate management Consulting Services
Technology Professional ProSight IP address management
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it.
Exchange 2016 Upgrade Planning Network Engineer
Exchange 2016 Migration Onsite Technical Support
Progent can help you in all facets of your migration to Exchange Server 2016 including planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Cisco Firepower 1000 Series Firewalls Technology Consulting Services
Help and Support ASA 5500-X Firewall with Firepower
The current ASA 5500-X Family of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-premier CCIE network experts can assist your company to maintain your current PIX or ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, integrate, tune, manage and debug firewall environments based around ASA 5500-X firewalls with Firepower Services.
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