Progent's Computer Consulting and Troubleshooting Services
Network Support Outsourcing and Co-sourcing Report
IT Outsourcing and Co-sourcing Benefits — Section 4 of 9
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 4 of 9
Progent maintains a large staff of engineers with expertise in technologies from Microsoft, Cisco, Apple, VMware, Oracle, and other major vendors. This depth and breadth of expertise allows Progent to provide world-class consulting and support in all key areas of IT outsourcing. Practice areas for which Progent offers advanced services include:
| • Desktop Support | • Exchange and Unified Mesaging |
| • Security and Compliance | • Backup/Restore Solutions |
| • Windows and Mac Integration | • Wireless Connectivity |
| • Network Infrastructure | • Application Development |
| • Disaster Recovery | • SharePoint Server Collaboration |
| • Colocation Center Support | • SQL, Oracle, and MySQL DBA Services |
| • Virtual Servers and Desktops | • Smartphone Integration |
| • VoIP Optimization | • Project Management and CIO Services |
Best-of-Breed Microsoft, Cisco, Apple, and Security Expertise
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Mobility Solutions, and Security Solutions. A Certified Partner's engineering staff is tested and certified by Microsoft to have the technical depth and professional background needed to provide solutions that involve Microsoft's most advanced products.
Progent is one of the few IT support firms to offer fast online access to Cisco-certified CCIE network engineers. Fewer than 3% of all Cisco certified consultants reach the CCIE level, which Certification Magazine called 'the world's most technically advanced IT credential.' CCIEs can handle the toughest network problems and are a great value because they can quickly resolve issues less qualified consultants might wrestle with for hours or even days.
Progent's experts in Apple technology specialize in helping companies integrate Apple OS X and IOS platforms to operate seamlessly in environments that include technology from Microsoft, Cisco, VMware, Oracle, and other leading vendors. This allows Progent to support Mac desktops and servers, iPhones, and iPads so as to maximize their business value.
Progent's security engineers have earned the most prestigious certifications offered in the IT security industry. These credentials require rigorous testing and proven field background to guarantee that candidates have mastered a significant body of security knowledge and best practices. Certifications awarded to Progent's security engineers include CISA, CISM, CISSP, CRISC, ISSAP, and GIAC. This expertise allows Progent to offer enterprise-class security services ranging from penetration testing to forensics and recovery.
To be effective, the IT support services offered by major product vendors require customers to have highly standardized environments. Most small business networks have evolved opportunistically and reactively and as a result lack the homogeneity needed for this support model to work well. Progent's breadth of expertise allows clients to avoid the handoff or finger-pointing problems typical of mass-market computer support giants when problems involve, or are suspected of involving, multiple hardware and software products.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
WatchGuard XTM Firewall Network Security Audit
Immediate Auditor WatchGuard Firebox T15 Firewall
Progent offers consulting expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and maintain a WatchGuard Firewall/VPN product that fits your security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate efficiently to current WatchGuard firewall solutions.
Small Business Maintenance
IT Consulting Services Small Office
For small businesses interested in Progent's IT outsourcing, consulting, or troubleshooting offerings, call 800-993-9400 or send email to information@progent.com.
Top Cisco SIP phones Engineer
SIP Infrastructure Technical Support Services
Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist you to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Cisco Unified Communications Manager Express (CME) to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM applications such as Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent can deliver support with any facet of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, deploying ISR routers with CUBE internetworking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Forefront Threat Management Gateway 2010 Online Consulting
Forefront Threat Management Gateway 2010 Consultants
Microsoft Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server and provides a centrally administered Internet gateway that delivers a single-server solution for a variety of security functions including an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security reporting capabilities, permits customized reports generated by SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual server to cut expenses and improve recoverability. Progent's Microsoft-certified engineers can help your company to plan and carry out pilot and production deployments; interface Microsoft Forefront TMG 2010 with Windows 2008, AD, SQL Server, Exchange Server 2010, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also assist you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.
Meraki Wi-Fi AP Integration
CCIE Expert Certified Meraki MR72 Access Point Consultants
Progent's Meraki Wi-Fi AP experts offer online and onsite support to help organizations of all sizes to plan, install, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to configure and manage Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology including switches, routers and ASA firewalls to build a seamless ecosystem that delivers identical access, responsiveness, security, ease of management and availability for wired and Wi-Fi clients irrespective of their location or computing device.
MCSE Expert Certified North Carolina Manager
Louisiana Tech Consulting
Progent’s National Support Center provides nationwide remote troubleshooting for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier service professionals offer telephone support and online direct network access to isolate and repair network problems quickly and affordably. The scope of technical experience available from Progent's staff of country-wide service professionals makes it possible to escalate even the toughest network issues to qualified experts as needed.
Infor SyteLine CloudSuite Data Conversion Consult
Consultant Infor SyteLine CloudSuite Inventory Management
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies over a quarter century of experience helping manufacturing, distribution and service organizations to manage complicated supply chains and streamline critical processes in order to get products to market fast and meet customer commitments consistently. Progent can provide the skills of an ERP consultant with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises consulting that spans from as-needed guidance to end-to-end solution design and project management. Sample services offered by Progent for Infor CloudSuite Industrial include installation, migration, process improvement, customization, CPQ, web site integration, debugging, ETL, Excel and SQL integration, disaster recovery planning, and database administration.
Cisco Certified Experts Consultant Rates Integration Consultant
Microsoft Expert IT Service Providers Consultant Hourly Rate
Progent's pricing model is to bill for phone support and on-premises visits per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity avoids large invoices for quick fixes so you won't be forced to permit minor problems to stay unaddressed.
Minnesota Network Solutions
Kentucky Technology Consulting
Progent’s National Support Center provides national remote help for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Premier service professionals offer telephone support and remote direct network access to isolate and resolve network problems quickly and affordably. The scope of technical experience represented by Progent's staff of country-wide support engineers makes it possible to escalate even the toughest network issues to qualified experts as required.
WatchGuard Firebox M370 Firewall Security Team
WatchGuard XTM Firewall information Systems Audit
Progent offers support services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and maintain a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can help you to maintain legacy WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewalls.
Dynamics GP Great Plains Software Outsourcing
Dynamics GP/Great Plains Support Outsourcing
Microsoft Dynamics GP can help you expand and manage your company more efficiently by offering easy access to decision-driving information and a fast return on investment. Dynamics GP offers major business benefits such as its ability to extend the reach of your company, manage your financials, automate financial processes, standardize processes throughout your company, refine inventory control, increase order accuracy, grow sales and minimize lead-time, and maximize free cash flow. Progent can help you set up and manage a reliable, secure server and communications foundation to support Great Plains, and can offer experienced Dynamics GP/Great Plains consultants to make sure you reap the full advantages of your Dynamics GP business management system.
Aironet Outdoor Wi-Fi Access Point Computer Engineer
Aironet Outdoor APs Setup and Support
Progent's Cisco CCIE wireless network experts can provide remote or onsite integration and troubleshooting services to assist your organization to plan, implement, update, optimize, manage and debug Aironet wireless AP deployments of any size or topology. Progent's Cisco Wi-Fi controller experts can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity solution that is easy to manage and scale. Progent also can provide affordable wireless site surveys to help you to determine the most efficient selection, placement and setup of Aironet Wi-Fi access points to work with your unique workplace layout, building structure, and expected network traffic.
Helpdesk Management Services Network Engineer
Configuration Network Support Help Desk Services
Progent’s Help Desk Co-management service allows your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around the top shared professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Technicians Small Office
Small Office Design
Progent's Microsoft and Cisco premier network engineers can provide advanced help with a broad range of technologies and can deliver that assistance by phone nationwide or onsite in major cities throughout the country and anywhere in . Progent provides online support for networks powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that include a combination of Windows and UNIX/Linux platforms. Progent also offers the expertise of Cisco CCIE network engineers for complex connectivity issues, plus the assistance of CISA-accredited security engineers to assist with high-level security planning and problem solving. Progent has provided remote network support to companies in every state in the U.S.
Hybrid Exchange Online and Exchange on-premises Consulting Services
Office 365 and Android Online Support Services
Office 365 is Microsoft's extensive family of productivity programs and cloud-hosted services offered on a subscription basis. Office 365 programs and cloud-based services are available in a variety of product bundles intended for markets ranging from individuals and home offices to enterprises. Progent can provide fast and affordable remote access to specialists with expertise in Microsoft, Mac, Apple iOS, and Android technology. Progent can assist your business to evaluate the many subscription options available with Office 365 and configure your network with Office 365 so you derive top business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS, and Linux software. Progent can also help you to create and manage hybrid solutions that transparently integrate local and cloud-based products and services.
Antivirus Information Technology Consulting
Postini Consultant
E-Mail Guard is Progent's economical antispam and anti-virus service that gives small companies enterprise-quality defense from spam, viruses, directory harvesting, and other types of e-mail-based assaults on IT networks. E-Mail Guard is built on Postini's perimeter management technology, a sophisticated suite of web-managed spam filtering and virus defense services that defuse email assaults before they are able to penetrate the network firewall. Perimeter Manager also lets administrators track and control their email systems, irrespective of server platform, hardware technology, or geographic location.
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