Progent's Network Consulting and Troubleshooting Services
IT Outsourcing and Co-sourcing Report
IT Outsourcing and Co-sourcing Advantages — Section 4 of 9
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 4 of 9
Progent maintains a large staff of engineers with expertise in technologies from Microsoft, Cisco, Apple, VMware, Oracle, and other major vendors. This depth and breadth of expertise allows Progent to provide world-class consulting and support in all key areas of IT outsourcing. Practice areas for which Progent offers advanced services include:
| • Desktop Support | • Exchange and Unified Mesaging |
| • Security and Compliance | • Backup/Restore Solutions |
| • Windows and Mac Integration | • Wireless Connectivity |
| • Network Infrastructure | • Application Development |
| • Disaster Recovery | • SharePoint Server Collaboration |
| • Colocation Center Support | • SQL, Oracle, and MySQL DBA Services |
| • Virtual Servers and Desktops | • Smartphone Integration |
| • VoIP Optimization | • Project Management and CIO Services |
Best-of-Breed Microsoft, Cisco, Apple, and Security Expertise
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Mobility Solutions, and Security Solutions. A Certified Partner's engineering staff is tested and certified by Microsoft to have the technical depth and professional background needed to provide solutions that involve Microsoft's most advanced products.
Progent is one of the few IT support firms to offer fast online access to Cisco-certified CCIE network engineers. Fewer than 3% of all Cisco certified consultants reach the CCIE level, which Certification Magazine called 'the world's most technically advanced IT credential.' CCIEs can handle the toughest network problems and are a great value because they can quickly resolve issues less qualified consultants might wrestle with for hours or even days.
Progent's experts in Apple technology specialize in helping companies integrate Apple OS X and IOS platforms to operate seamlessly in environments that include technology from Microsoft, Cisco, VMware, Oracle, and other leading vendors. This allows Progent to support Mac desktops and servers, iPhones, and iPads so as to maximize their business value.
Progent's security engineers have earned the most prestigious certifications offered in the IT security industry. These credentials require rigorous testing and proven field background to guarantee that candidates have mastered a significant body of security knowledge and best practices. Certifications awarded to Progent's security engineers include CISA, CISM, CISSP, CRISC, ISSAP, and GIAC. This expertise allows Progent to offer enterprise-class security services ranging from penetration testing to forensics and recovery.
To be effective, the IT support services offered by major product vendors require customers to have highly standardized environments. Most small business networks have evolved opportunistically and reactively and as a result lack the homogeneity needed for this support model to work well. Progent's breadth of expertise allows clients to avoid the handoff or finger-pointing problems typical of mass-market computer support giants when problems involve, or are suspected of involving, multiple hardware and software products.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
Support Outsourcing MS SQL 2008
Microsoft Integration Support SQL Server 2008
Progent's Microsoft-Certified SQL engineers can provide an array of services to assist small businesses to design, implement, administer, and repair Microsoft SQL Server 2008 solutions in order to realize the optimum business benefit from this state-of-the-art RDBM platform. In addition, Progent offers assistance with system infrastructure, enterprise-wide security, and custom software programming to increase the business value of your IT investment.
24-7 Microsoft Exchange 2016 Migration Help and Support
Exchange 2016 Migration Planning Technology Consulting
Progent can assist you in all facets of your upgrade to Microsoft Exchange 2016 including designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying storage capacity required for your VMs, databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Work from Home Data Protection IT Services
Teleworker Data Protection Consulting
Progent can assist small and mid-size organization to design, install, validate and maintain backup/recovery systems needed to support at-home workers.
Top Rated Microsoft SQL Server 2022 Remote Consulting
SQL Server 2022 and Power BI Technology Consulting Services
Progent's certified SQL Server 2022 experts can help your organization to assess the business case for migrating to SQL Server 2022 and can provide rapid remote or onsite contact with experts in solution planning and integration, software development, database administration, and network security.
Windows Hyper-V 2016 Containers Network Consulting
Windows Server Hyper-V 2016 PowerShell Technology Consulting Services
Windows Hyper-V 2016 utilizes key technologies initially developed for and proven on Azure, among the world's biggest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing data security, availability, scale, manageability, dependability and disaster recovery. Progent's Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your organization, set up pilot systems to confirm the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network topology for a cloud-based or hybrid installation, develop and execute a smooth migration strategy, train your IT management and support personnel, and deliver ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment delivers maximum business value.
24-Hour Work from Home Endpoint Security Specialist
At Home Workers Security Integration Support
Progent can help small and medium-size organizations to configure network security defense systems and deliver cleanup services required for at-home workers.
Cisco PIX Upgrade Support
Security Computer Consultants
Cisco's PIX Series firewalls have reached end of life and Cisco may no longer offer support these devices. Progent still provides consulting assistance for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can in addition help you determine if you should migrate to more current firewall technology available from Cisco. Progent's Cisco technology specialists can help you design and carry out a smooth upgrade to Cisco ASA 5500-X Series firewalls based on industry best practices.
Microsoft Dynamics GP System Migration Professionals
Dynamics GP System Migration Consulting Services
Progent has delivered support for Microsoft Dynamics GP and Great Plains software for more than two decades and Progent has provided integration, software development, education, and troubleshooting services since the product's debut. Progent offers high-level support for upgrading out of date Dynamics GP/Great Plains deployments. Progent can assist your business to design, test, and carry out a cost-effective migration from a an outdated version of GP to the newest release of Microsoft Dynamics GP.
Microsoft Windows Server 2008 R2 Consult
Biggest Windows Server 2008 R2 Remote Consulting
Microsoft Windows Server 2008 is a major step forward in making IT systems more secure and fault tolerant, simpler to virtualize and administer, higher performing, and able to offer an improved environment for web publishing. Progent can assist your business benefit fully from the enhancements incorporated into Microsoft Windows Server 2008 by providing Microsoft-certified consulting, tech support, education, staffing, network monitoring, and security services.
Service Desk Sharing Economics Online Support Services
Configuration Shared Service Desk Economics
Progent's Help Desk Call Center management and co-management service programs allow organizations to cut costs, increase output, and adjust quickly to sudden changes in business conditions.
Windows Server 2022 and SQL Server Integration Services
Windows Server 2022 Encrypted Networks Specialists
Progent's certified Windows Server 2022 experts can assist your organization to plan and implement an efficient upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that integrates cloud-based Windows Server Online with an on-site implementation of Windows Server 2022.
Wireless Network Network Consulting
24/7/365 Wireless Link Consultant Services
Progent's wireless engineers can help small organizations design, select, test, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your existing network while offering a level of protection that equals or exceeds wireline connections. Progent offers experience in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can show you how to identify and deploy the wireless connectivity technology that match your business requirements.
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