Progent's IT Consulting and Support Services
IT Outsourcing and Co-sourcing Report IT Outsourcing and Co-sourcing Benefits — Section 4 of 9
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 4 of 9
Progent maintains a large staff of engineers with expertise in technologies from Microsoft, Cisco, Apple, VMware, Oracle, and other major vendors. This depth and breadth of expertise allows Progent to provide world-class consulting and support in all key areas of IT outsourcing. Practice areas for which Progent offers advanced services include:
| • Desktop Support | • Exchange and Unified Mesaging |
| • Security and Compliance | • Backup/Restore Solutions |
| • Windows and Mac Integration | • Wireless Connectivity |
| • Network Infrastructure | • Application Development |
| • Disaster Recovery | • SharePoint Server Collaboration |
| • Colocation Center Support | • SQL, Oracle, and MySQL DBA Services |
| • Virtual Servers and Desktops | • Smartphone Integration |
| • VoIP Optimization | • Project Management and CIO Services |
Best-of-Breed Microsoft, Cisco, Apple, and Security Expertise
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Mobility Solutions, and Security Solutions. A Certified Partner's engineering staff is tested and certified by Microsoft to have the technical depth and professional background needed to provide solutions that involve Microsoft's most advanced products.
Progent is one of the few IT support firms to offer fast online access to Cisco-certified CCIE network engineers. Fewer than 3% of all Cisco certified consultants reach the CCIE level, which Certification Magazine called 'the world's most technically advanced IT credential.' CCIEs can handle the toughest network problems and are a great value because they can quickly resolve issues less qualified consultants might wrestle with for hours or even days.
Progent's experts in Apple technology specialize in helping companies integrate Apple OS X and IOS platforms to operate seamlessly in environments that include technology from Microsoft, Cisco, VMware, Oracle, and other leading vendors. This allows Progent to support Mac desktops and servers, iPhones, and iPads so as to maximize their business value.
Progent's security engineers have earned the most prestigious certifications offered in the IT security industry. These credentials require rigorous testing and proven field background to guarantee that candidates have mastered a significant body of security knowledge and best practices. Certifications awarded to Progent's security engineers include CISA, CISM, CISSP, CRISC, ISSAP, and GIAC. This expertise allows Progent to offer enterprise-class security services ranging from penetration testing to forensics and recovery.
To be effective, the IT support services offered by major product vendors require customers to have highly standardized environments. Most small business networks have evolved opportunistically and reactively and as a result lack the homogeneity needed for this support model to work well. Progent's breadth of expertise allows clients to avoid the handoff or finger-pointing problems typical of mass-market computer support giants when problems involve, or are suspected of involving, multiple hardware and software products.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
Biggest Professionals Wave 2 wireless controller
Network Consultant 5500 Wireless Controller
Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's modern wireless controller technology. Progent can provide expertise for physical and software-based wireless controllers and can assist you to determine which version makes sense for your Wi-Fi solution. For Wave 2 wireless controller appliances, Progent offers Cisco 3504 wireless controller support, Cisco 5520 wireless controller expertise, and Cisco 8540 Wi-Fi controller expertise.
Office for Mac Network Consultants
Network Engineer Office Web Apps for Mac
Microsoft Mac Office allows Apple Macintosh users to run the industry's most familiar business programs. Progent's Apple-certified Macintosh experts can show you how to configure Mac Office on a multi-vendor network that incorporates Apple OS X and Windows computers so that Macintosh users can take advantage of the latest capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who use Windows. Progent's consultants have expertise with both Mac and Windows platforms and can support environments that mix Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or environments which intentionally limit sharing between Mac and Windows users.
VMware Site Recovery Manager and NSX Specialists
VMware Site Recovery Manager Compliance Specialist
VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
CISM Certified Cybersecurity Management Consult
CISM Certified Cybersecurity Management Consultant
Progent can provide the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the core competencies and worldwide standards of skill that information security managers are expected to master. CISM provides executive management the assurance that consultants who have earned their CISM certification have the background and knowledge to provide effective security management and support consulting.
Computer Engineer Service Reports
Service Reports Support Outsourcing
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports transmitted by every consultant to every client. The discipline of documenting and archiving service records results in more efficient service and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
Company-wide Standards for Best Practices Remote Consulting
Emergency Access to External Support Databases Support Consultant
Progent’s staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, at the front lines of network support, executing a broad variety of IT projects for a large array of clients. Each Progent consultant shares a refined collection of individual best practices that are combined into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to resolve real-world IT problems rapidly.
High-Availability Failover Clustered Servers IT Consultant
Windows Failover Cluster Network Consulting
The cluster technology built into the high-end versions of MS Windows Server 2008 is dramatically redesigned to streamline the installation, configuration, and management of server clusters that offer greater levels of system availability, protection, performance, and flexibility. New or enhanced features include cluster verification, revamped setup and deployment, unified cluster management, redesigned cluster architecture for maximum uptime, better protection and quorum models, elimination of failure points, greater disk and RAM capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can assist you evaluate the advantages of failover clusters, plan and implement an installation, educate your network support personnel to manage your cluster environment, provide ongoing consulting and support services, and produce and test a business continuity plan.
WatchGuard Firebox M570 Firewall Firewall Configure
WatchGuard Fireware Security Evaluation
Progent provides support services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that fits your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or upgrade efficiently to current WatchGuard firewalls.
System Center 2012 R2 Virtual Machine Manager Consulting
24-Hour Microsoft Certified Technical Consultant SCVMM 2012 Live Migration
Progent can help organizations of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and libraries; plan, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help you to migrate from a legacy version of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can show you how you to enhance and repair your current SCVMM ecosystem to make sure you get maximum business value.
Development Companies SQL 2008 Reporting Services
Award Winning Contract Development SQL
SQL Server 2005 delivers powerful, standardized tools to computer professionals as well as to network users, lessening the complexity of creating, integrating, administering, and using enterprise information and analytical applications in environments ranging from handheld devices to enterprise information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for an IT consultant with real-world expertise and broad knowledge in planning and deploying data-driven, comprehensive business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Microsoft Experts Exchange Upgrade Specialists
24/7 Microsoft Expert Exchange 2010 Upgrade Technology Professional
Progent's Microsoft-certified consulting experts can help your organization to assess the benefits of Exchange Server 2010 for your business and can assist your IT staff to plan and implement a smooth migration to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2007 that will provide fast payback by improving your workers' efficiency, cutting the expense of equipment and service, simplifying administration, and integrating your vital communications technologies.
Consulting Services Dynamics GP Accounting
Dynamics GP Great Plains Accounting IT Consultant
Microsoft Dynamics GP 2010 accounting is a comprehensive business management and analytics solution that integrates data and processes across your company, communicates easily with other applications, and brings together workers, customers and suppliers unrestricted by time or place. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide functionality for financials, management reporting, project management, inventory and order control, e-commerce, HRM, CRM, field force automation, manufacturing, retail, and online business services. Progent can help you install and maintain a reliable, protected server and communications environment to support Microsoft Great Plains, and can give you access to experienced Great Plains professionals to help your company benefit from the full potential of Dynamics GP 2010.
ISA 2006 Firewall Consultant
Network Consultant ISA 2006
Application Publishing with ISA Server 2006 provides greater control over intranet applications while supporting increased efficiency by making these resources accessible to authorized remote users. ISA Server can protect corporate applications, services, and information throughout all network components with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 consultants can help you plan, deploy, set up, and support ISA Server 2006 on your network so that your company achieves a smart and affordable combination of security, productivity, and speed.
Microsoft Help Desk Online Help
Help Desk Call Center Support and Setup
The Help Desk service delivery model used by Progent's Technical Response Center gives small organizations an efficient option to dependence on freelance service individuals by offering broad expertise shared by multiple support groups, optional 24x7 availability of urgent assistance, escalation capability to appropriate experts for handling the most complex problems, service consistency and dependability, quick follow through enforced by seasoned IT service administrators, a choice of convenient mechanisms for requesting support jobs, plus a high level of process visibility enabled by trouble ticket tracking and accessible via a web-based portal.
Les Kent has a 35-year track record of effective network integration, business administration, marketing, and operations. He has demonstrated a talent for developing sophisticated IT solutions while working as a system architect, application developer, project manager, deployment expert, and problem solver for small businesses, new ventures, and global corporations.
Telecommuting Professional
Emergency IT Service Providers Smartphone Synchronization
Progent's remote connectivity and wireless synchronization experts can help you to plan and configure connectivity solutions for remote desktops, notebooks, and smartphones so they integrate seamlessly with your information network, allowing you to optimize the productivity of your remote workers.
Cisco VPN Online Support Services
Network Engineer Cisco RADIUS Security
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company deploy and support Cisco’s security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and provide the flexibility to expand with your growing business requirements. Progent’s Cisco-Certified network experts are familiar with Cisco’s complete family of hardware and software aimed at eliminating data pilfering, virus and worm outbreaks, Denial of Service attacks, and other security risks to your network. Progent can help you deploy Cisco technology to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control framework for user certification, permissions, and tracking from a graphical Web interface.
Microsoft Azure enterprise hybrid cloud solutions Professional
Google Cloud hybrid integration Contract Development
Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
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