Progent's Computer Consulting and Troubleshooting Services
Information Technology Outsourcing and Co-sourcing White Paper
IT Outsourcing and Co-sourcing Advantages — Section 4 of 9
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 4 of 9
Progent maintains a large staff of engineers with expertise in technologies from Microsoft, Cisco, Apple, VMware, Oracle, and other major vendors. This depth and breadth of expertise allows Progent to provide world-class consulting and support in all key areas of IT outsourcing. Practice areas for which Progent offers advanced services include:
| • Desktop Support | • Exchange and Unified Mesaging |
| • Security and Compliance | • Backup/Restore Solutions |
| • Windows and Mac Integration | • Wireless Connectivity |
| • Network Infrastructure | • Application Development |
| • Disaster Recovery | • SharePoint Server Collaboration |
| • Colocation Center Support | • SQL, Oracle, and MySQL DBA Services |
| • Virtual Servers and Desktops | • Smartphone Integration |
| • VoIP Optimization | • Project Management and CIO Services |
Best-of-Breed Microsoft, Cisco, Apple, and Security Expertise
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Mobility Solutions, and Security Solutions. A Certified Partner's engineering staff is tested and certified by Microsoft to have the technical depth and professional background needed to provide solutions that involve Microsoft's most advanced products.
Progent is one of the few IT support firms to offer fast online access to Cisco-certified CCIE network engineers. Fewer than 3% of all Cisco certified consultants reach the CCIE level, which Certification Magazine called 'the world's most technically advanced IT credential.' CCIEs can handle the toughest network problems and are a great value because they can quickly resolve issues less qualified consultants might wrestle with for hours or even days.
Progent's experts in Apple technology specialize in helping companies integrate Apple OS X and IOS platforms to operate seamlessly in environments that include technology from Microsoft, Cisco, VMware, Oracle, and other leading vendors. This allows Progent to support Mac desktops and servers, iPhones, and iPads so as to maximize their business value.
Progent's security engineers have earned the most prestigious certifications offered in the IT security industry. These credentials require rigorous testing and proven field background to guarantee that candidates have mastered a significant body of security knowledge and best practices. Certifications awarded to Progent's security engineers include CISA, CISM, CISSP, CRISC, ISSAP, and GIAC. This expertise allows Progent to offer enterprise-class security services ranging from penetration testing to forensics and recovery.
To be effective, the IT support services offered by major product vendors require customers to have highly standardized environments. Most small business networks have evolved opportunistically and reactively and as a result lack the homogeneity needed for this support model to work well. Progent's breadth of expertise allows clients to avoid the handoff or finger-pointing problems typical of mass-market computer support giants when problems involve, or are suspected of involving, multiple hardware and software products.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
MCSE Expert Certified Online Support Services SQL Server 2014 Backup
Specialist SQL Server 2014 Backup
SQL Server 2014 includes significant improvements in critical areas such as speed, uptime, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that operates seamlessly with all workloads including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite consulting services that include planning, configuration, management, remediation, and software development expertise to help businesses of all sizes to realize maximum business value from their SQL Server 2014 investment.
Microsoft Certified SCDPM 2012 Troubleshooting Remote Technical Support
SCDPM 2012 and Azure Backup Remote Consulting
Progent's Microsoft-certified consultants offer remote or in-person support to assist companies of all sizes to plan, implement, manage, and repair a backup solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from earlier versions of Data Protection Manager or from another backup platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid environments. Progent offers as-needed support for fixing especially stubborn problems, or comprehensive project management support. Progent can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.
Computer Consulting Exchange 2016 Collaboration
Exchange 2016 Outlook on the web Information Technology Consulting
Progent can help your business in all phases of your migration to Microsoft Exchange 2016 including designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
Microsoft Expert Development .NET IoT
Emergency DotNET Web Application Reporting
Progent's software developers have worked for two decades with .NET tools and the Visual Studio development environment and are able to create or modernize .NET apps quickly and affordably.
Integration Services Office for Mac
24-Hour Office for Mac Information Technology Consulting
Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the world's most popular business applications. Progent's Apple-certified Macintosh experts can show you how to configure Mac Office on a multi-vendor network combining Apple OS X and Windows platforms so that Macintosh users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with colleagues who use Windows. Progent's engineers have expertise with both Apple Macintosh and Windows technology and can support environments that combine Apple Macintosh with Microsoft Windows systems with complete resource sharing, or networks which carefully limit sharing between Apple Mac and Windows systems.
Windows Server 2019 Storage Spaces Direct Consultants
Microsoft Network Consulting Windows Server 2019 Windows Admin Center
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant improvements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.
Consulting Hourly Rate Outsourced IT Services
Technicians Consulting Rates
Progent's pricing policy is to bill for remote support and on-premises help by the minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during normal business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity eliminates large bills for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.
Colorado Consulting Services
Idaho Computer Consulting Firm
If your company does not require urgent online support but you think you will need assistance with your information system soon, you can save time and expenses and guarantee that the right IT skill will be available when you want it by getting in touch with a Progent sales agent and signing up as a client. For more information, phone 800-993-9400 or email information@progent.com.
Jabber Screen Sharing Computer Consulting
Jabber and Unity Connection Network Consultant
Progent's Jabber consultants can provide remote or onsite expertise to assist organizations of any size to design, implement, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide advanced expertise for all the products, technologies and services that go into creating a cohesive Jabber collaboration solution including Cisco network devices and management software, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi networks, security and compliance, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a cohesive collaboration ecosystem.
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