Progent's Computer Consulting and Support Services
IT Outsourcing and Co-sourcing Report
IT Outsourcing and Co-sourcing Advantages — Part 5 of 9
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 5 of 9
Most IT outsourcing tasks can be performed remotely. For jobs that require an on-premises technician or engineer, Progent offers onsite service in major metropolitan areas throughout the United States, but in the majority of cases Progent encourages clients to take advantage of remote service delivery to slash costs and minimize downtime.
Progent has delivered remote support to businesses in every state in the U.S. Long experience providing online solutions and substantial investments in technology and staff training make it possible for Progent to offer the most comprehensive and cost-effective remote IT outsourcing services available.
Progent's founder and president Les Kent comments: "We invest heavily in our intellectual assets and information infrastructure. We recruit highly skilled and motivated people, provide them with what's probably the world's most sophisticated virtual office infrastructure, organize advanced and often custom-tailored training from the major vendors, and offer lots of mechanisms that allow our entire staff to share information and experiences."
The benefits of remote vs. onsite service are substantial due to the elimination of travel costs, faster resolution of problems and a corresponding reduction in lost productivity, quicker problem escalation to appropriate remote support experts, and easier coordination of the schedules of both consultants and clients.
Progent offers remote delivery for a broad range of manual and automated outsourced services including:
Immediate Phone Support
Progent's Technical Response Center (TRC) provides expert phone-based assistance during regular business hours and offers options for round-the-clock availability. Service initiation is fast for new customers and even faster for existing ones. The TRC can work directly with a client, with an on-premises consultant, or through a conference call with a client's in-house staff to resolve most common network problems. Progent's TRC charges by the minute with no startup fees, minimums, retainers, or expedite charges. Customers pay only for the service they receive, so quick fixes never translate into big invoices.
Remote Diagnostics and Repair
It is often faster for Progent's engineers to diagnose and repair a problem by temporarily taking control of a remote desktop. Progent's engineers are veterans at remote troubleshooting and can quickly set up and remove a secure online connection to a client's network to keep support costs at a minimum.
Security Scanning and Analysis
Progent's security inventory scans, available as specially-discounted service packages, give small businesses and enterprises an affordable, objective assessment of their network security. External scans look for vulnerabilities that are exposed outside the network firewall. For internal scans, Progent's engineers can remotely operate a client's onsite computer to check for gaps in security within the firewall. Together, these remote scans give Progent's security experts the data they need to produce a comprehensive security evaluation report and an actionable remediation plan.
Advanced Consulting Services
Most of Progent's high-level consulting services can be performed remotely. Network infrastructure design, security audits, business continuity planning, VoIP solutions, Exchange and unified messaging architecture, Active Directory set up, application development, database administration, project management, server clustering and load balancing, virtualization strategies, wireless integration, and smartphone management are all examples of complex areas where Progent can deliver world-class expertise remotely.
Server Monitoring with Microsoft System Center Operations Manager
Microsoft System Center Operations Manager features non-stop server monitoring, trend reporting, and automatic alert generation to help businesses track their IT system's health and resolve potential problems before they disrupt network operation. Progent's Microsoft certified network engineers are skilled at using Microsoft System Center Operations Manager for remotely monitoring key servers, customizing Operations Manager for optimum performance in a client's unique IT environment, and providing online consulting and troubleshooting services to keep a network available, productive, and secure.
Application Development and Database Administration
Progent can provide a broad array of application development services ranging from writing or updating VBA code for Excel and Word to designing, deploying, and optimizing database applications based on Microsoft SQL Server, Oracle, MySQL, or Access. Program's Microsoft experts can customize Dynamics GP (Great Plains) and CRM, help businesses to revamp their web sites or establish an effective web presence for a new venture, or create internal SharePoint sites for applications such as human resources or project collaboration.
Network Management
Progent can remotely set up and manage the latest generation of network management technology in order to minimize the cost and improve the consistency of administering a business network. Critical areas that once absorbed a substantial percentage of IT budgets but can now be efficiently automated and affordably outsourced include change and configuration management, security policy enforcement, performance monitoring and tuning, data backup and restore, plus server and desktop virtualization.
Disaster Recovery
Progent is experienced in remote restoration of business networks that have been hacked or suffered catastrophic failure. Progent can perform damage assessment, restore business operations, and retrieve lost information. Progent's security engineers can also perform comprehensive forensic evaluations by examining event logs and using advanced evaluation techniques. Progent's background providing security solutions can help reduce downtime and allows Progent to suggest effective measures to avoid or contain future attacks.
Virtual Classrooms
Progent offers online virtual classrooms for a range of desktop applications including Microsoft Excel, Word, PowerPoint, the Office for Mac suite, and graphics and multimedia applications such as Adobe Photoshop and Apple Final Cut Studio. Available to individuals or groups of any size, Progent's webinars allow the trainer to manage the seminar remotely while students can be dispersed across a campus or throughout the world. Progent's virtual classrooms support electronic white boards and hand-raising as well as desktop sharing for in-depth training. Virtual classrooms eliminate travel expenses and reduce the hassle of trying to accommodate the schedules of multiple workers.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
CIO Computer Consultant
CIO Consultants
Progent can supply small businesses with an information management expert who can function as a part-time CIO. This part-time CIO can offer strategic direction to help you deploy sensible IT products to improve business processes so they match more closely with your corporate goals. Your business can create and implement a well thought out IT plan without incurring the cost of a full-time senior IT executive.
CISA Certified Security Audit Consulting Services
Security Audit Consult
The CISA credential is a prestigious achievement that signifies expertise in IS security auditing. Certified by ANSI, the CISA accreditation has consultants undergo a comprehensive test administered by the ISACA international professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit professional able to assist businesses in the areas of information systems audit services, information technology governance, network assets and infrastructure ROI, IT service delivery, safeguarding of data assets, and business continuity planning.
Consultants domain management
Consultant Services ProSight client credential management
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of the time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it.
Case Studies Building to Building Wireless
Top Proxim Wireless Case Study
Progent provided a wireless integration solution that allowed a school to increase productivity and eliminate the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for interfacing remote locations up to 2.5 miles apart and can extend to even greater ranges. This wireless solution provided better bandwidth and reliability than simply amplifying the 802.11b wireless network, and because it uses the 5.8Ghz spectrum it offered protection against outside interference.
wireless IP phone integration Consultant
802.11 6/6E Wireless Access Point Technical Consultant
Progent's Cisco-certified wireless integration consultants can help you to deploy, administer, and debug Cisco Wi-Fi products including Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.
Nephilim ransomware recovery Specialist
Ryuk ransomware cleanup Professional
Progent's experienced ransomware recovery experts can help you to reconstruct a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Azure and Cisco AnyConnect Consultants
Azure cloud migration Development Group
Progent can assist you with every aspect of Azure cloud integration including requirements analysis, readiness assessment, solution architecture, pilot testing, deployment, automated administration, performance tuning, software license controls, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can help your IT staff to configure and debug firewalls and VPN connections so your users can securely connect to Azure-based services, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft technologies to work in the cloud including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help you to set up a hybrid cloud ecosystem that transparently combines on-premises datacenters with Azure services.
Helpdesk for Telecommuters Professionals
Offsite Workforce Remote Technical Support
Progent has two decades of background assisting small and mid-size businesses to design, implement, tune, manage, and debug IT networks that incorporate at-home workers.
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