Progent's Computer Consulting and Troubleshooting Services
IT Outsourcing and Co-sourcing Report IT Outsourcing and Co-sourcing Advantages — Section 7 of 9
White Paper: How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 7 of 9
Progent can provide the services of a veteran IT professional with decades of experience in technology management, development, operations management, and business consulting for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These senior consultants can provide key services for small business or enterprise clients.
Progent's Part-time CIO Services for Small Businesses
Most small businesses cannot afford to maintain an experienced full-time CIO with the big-picture perspective needed to align IT spending with strategic goals. To help clients leverage their IT investment, Progent offers part-time CIO services for assistance with:
- Strategic Planning: Create and implement a comprehensive growth strategy that leverages technology to help a company become a high-performance business.
- Rationalizing and Managing IT Budgets: Create models for Total Cost of Ownership, Return on Investment, and Risk Management and define a realistic IT budget.
- Business Process Improvement and Reengineering: Analyze current workflows and use information technology to maximize performance and achieve business goals faster.
- Contract and Vendor Negotiations: Qualify vendors, products, and services; negotiate contracts; and monitor SLAs and special upgrade opportunities.
- IT Security: Define a security and compliance strategy that addresses policies and procedures, IT infrastructure security, network monitoring, and emergency response plans.
- Data Center Management: Set up and manage a data center or colocation site, automate administration, and establish software update and backup/restore processes.
- Network Management: Design and manage an affordable network infrastructure that offers performance, speed, availability, security.
- Desktop Management: Develop plans for change management, Help Desk services, asset tracking, software revision control, configuration standards, and mobile support.
Progent's senior IT managers who can provide part-time CIO services to small businesses are also available to enterprise clients to provide project management expertise. Progent's project management consultants can help clients follow leading practices to make sure development or deployment projects are completed on time and within budget. Services include:
- Requirements Definition: Define how a project will deliver value, establish its structure, develop pilot plans and testing strategies, and address deployment implications, operations management, and acceptance criteria.
- Design and Architecture Proposals: Create functional specifications, master project plan, and risk management plan. Analyze documentation and training requirements and finalize work plans, cost estimates, and schedules.
- Pilots: Set up pilot systems to reduce engineering risk and business disruption by thoroughly testing new infrastructure prior to deployment. Set up proof-of-concept tests for enterprise deployments of key technologies.
- Design Tuning: Optimize IT infrastructure based on pilot testing and client feedback. Test functionality, performance, and stability under realistic workloads and environments.
- Implementation: Deploy core technology and site components, stabilize the deployment, transition the project to operations and support, and obtain final customer approval. Conduct project review and customer satisfaction survey.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
Windows Server 2016 Hyper-V Computer Consultant
Windows Server 2016 upgrade Online Technical Support
Progent's Windows Server 2016 disaster recovery experts can assist your organization to design a disaster recovery system based on Microsoft's most advanced Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using industry-standard equipment, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, affordable creation of a failover cluster quorum arbitration point.
Integration Services Service Desk Management Support
Support Desk Management Services Computer Consultants
Progent's Microsoft authorized Consultants provide three ways to help medium-size and large businesses create a cost-effective and successful in-house Network Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process study and improvement, management reporting, education of in-house personnel, and documentation of procedures. Progent's Software Selection and Integration Support Services help businesses analyze the numerous high-quality Help Desk software packages available and determine what products might be excessively expensive, miss critical functions, or align badly with your company's business goals. Progent also provides short-term staffing for companies who need to augment their in-house Help Desk team for special tasks or to fill in for absent or incapacitated workers.
Network Consulting Small Business
Small Office Networking Companies
Progent's Microsoft and Cisco premier network consultants offer advanced support for a wide range of products and technologies and can provide that assistance by phone nationwide or onsite in select cities across the United States and anywhere in . Progent offers remote help for information systems based on Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that include a combination of Windows and UNIX-based technology. Progent also offers the expertise of Cisco CCIE network specialists for complex network problems, as well as the the assistance of CISM-accredited security consultants to handle complex security design and troubleshooting. Progent has delivered online network support to businesses in all 50 states in the United States.
Fault-tolerant Load Balancing Support Outsourcing
Support High-Availability Load Balancing
Progent offers fault tolerant load balancing consulting covering system load balancing, load balanced applications, network backbone routing, and content dispatching products including F5 Networks 3DNS. High availability load balancing technologies for which Progent can provide consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks BIG-IP.
Integration Catalyst Switch IOS
Catalyst Switch IOS-XR Online Troubleshooting
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables companies to realize the full advantages of adding intelligence to their networks. Cisco's switch technology allows you to enable features to make your network infrastructure sufficiently robust to accommodate real-time requirements, scalable to support growth, safe enough to guard restricted information, and capable of differentiating and managing traffic flows to optimize system performance. Progent's Cisco certified consultants can help you select and deploy Catalyst switches that make sense for your business. In addition, Progent's CISM certified security consultants can show you how to develop a strategic security policy and set up Cisco Catalyst switches so they help enforce your security policies. Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2940 switches, Catalyst 3750 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Microsoft Windows 10 Evaluation Consulting
Online Troubleshooting Microsoft Windows 10 Migration
Progent's Microsoft-certified consultants can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and onsite evaluation and upgrade support for Microsoft Windows 10 available from Progent include Return on Investment analysis, project management, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile device management, telecommuter access, data and identity security, streamlined provisioning and management, network infrastructure optimization, wired/wireless convergence, business continuity planning, webinar training for network management staff and end users, and post-migration technical help.
ISA 2004 Firewall Integration
Online Support Services Internet Security and Acceleration Server
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience developing corporate security designs for IT networks with multiple locations, mobile users, and mission-critical eCommerce applications. A Progent ISA Server engineer can help your small or mid-size company plan and implement a configuration of ISA Server 2004 that supports your information security requirements without restricting your network.
Immediate Integration iPhone integration
iPhone and Exchange integration Consulting
Progent offers cost-effective online consulting to assist your business to plan, deploy, and fix any facet of your iOS and Windows integration solution and is available for quick tasks to help you through specific technical roadblocks or long-term engagements to help you complete large-scale initiatives on schedule and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you build or maintain a highly available, protected and efficient network infrastructure that is best suited to your mode of computing. Progent also offers online or on-premises training to help manage and use your iOS devices in a safe, collaborative ecosystem that optimizes the business value of your IT system.
Sun Solaris Troubleshooting
Integration Support Sun Solaris
If your business computer system mixes Sun Solaris technology with MS Windows, Progent can assist you to integrate your servers into a cohesive environment that allows all your OS platforms to run side by side for simple administration, seamless information exchange, high reliability, superior performance, and strong protection. Progent's Solaris and Microsoft Windows integration assistance offerings feature IT architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, remote network help and troubleshooting, in-person technical support, and Helpdesk outsourcing.
System Center OpsMgr 2012 Troubleshooting
Microsoft SCOM 2012 Migration Onsite Technical Support
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, optimizing and troubleshooting System Center Operations Manager environments and can provide companies of all sizes expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability required to watch over your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric and Microsoft and third-party apps and services. In addition, Progent can provide fast remote or on-premises technical support to help you to remediate critical issues detected by Microsoft SCOM 2012.
IT Outsourcing EMail Virus
Spam Filtering Consultancies
Progent's Microsoft-certified professionals have more than a decade of experience providing messaging solutions for customers that range from small offices to large corporations. Progent provides economical support for all versions of Exchange Server to enhance email and virus security, configure high availability email environments, and implement off-site and wireless email access. Progent’s Exchange consulting services can assist you in planning and implementing a move from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Exchange 2016 Server. In addition provides support for Windows 8, Windows 7, Vista, and Windows XP clients running Outlook and can show you how to configure Outlook Web App for popular web browsers. For email virus defense, spam blocking and data data leak prevention, Progent offers Email Guard email filtering and encryption.
UNIX Small Business Computer Consulting Services
Immediate Solaris Design Companies
Progent's UNIX family support services offer small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience offers you a convenient single source to help you create and manage a secure and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms such as RedHat, SuSE, Debian-GNU and Slackware.
Microsoft Windows Network Setup
Immediate Small Business Computer Consulting Companies Microsoft Windows
Progent’s IT outsourcing services for small companies feature planning Server 2003, .NET, and Microsoft BackOffice environments, coordinating migrations Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and on-premises troubleshooting, fixing stubborn IT issues, and producing a comprehensive security strategy. Progent can show you how to enhance system availability and throughput with fault-tolerant technologies, resilient network topology, and proactive server monitoring. Progent also provides special project help for large-scale migrations and can help with requirements definition, resource inventory, BOM development, vendor selection, procurement logistics, and professional documentation. Progent’s computer outsourcing service also features education for office productivity programs such as Microsoft Office XP.
After Hours Best Practices Consultancy
Microsoft Solutions Framework Project Methodology Information Technology Manager
Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, in the trenches of network service, executing a broad range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for using computer knowledge to solve real-world network problems efficiently.
Contract MCSE Position
Top Freelancing Jobs Independent Cisco CCNA Contractor
Our Experts Group offers support in important fields including Macintosh integration and programs; Consulting for Linux-powered, UNIX, and Sun environments; MRP, Enterprise Resource Planning, or CRM consulting; Mission-critical and vertical program help; CIO, business analyst, and project management outsourcing; Special program design and deployment; Web, eCommerce, Electronic Data Interchange, and client portal development and deployment; Database support and performance consulting; Business information consulting; and Telecommunications architecture support.
Select Topic: