Progent's Computer Consulting and Support Services
Network Support Outsourcing and Co-sourcing White Paper
IT Outsourcing and Co-sourcing Advantages — Section 7 of 9
White Paper: How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 7 of 9
Progent can provide the services of a veteran IT professional with decades of experience in technology management, development, operations management, and business consulting for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These senior consultants can provide key services for small business or enterprise clients.
Progent's Part-time CIO Services for Small Businesses
Most small businesses cannot afford to maintain an experienced full-time CIO with the big-picture perspective needed to align IT spending with strategic goals. To help clients leverage their IT investment, Progent offers part-time CIO services for assistance with:
- Strategic Planning: Create and implement a comprehensive growth strategy that leverages technology to help a company become a high-performance business.
- Rationalizing and Managing IT Budgets: Create models for Total Cost of Ownership, Return on Investment, and Risk Management and define a realistic IT budget.
- Business Process Improvement and Reengineering: Analyze current workflows and use information technology to maximize performance and achieve business goals faster.
- Contract and Vendor Negotiations: Qualify vendors, products, and services; negotiate contracts; and monitor SLAs and special upgrade opportunities.
- IT Security: Define a security and compliance strategy that addresses policies and procedures, IT infrastructure security, network monitoring, and emergency response plans.
- Data Center Management: Set up and manage a data center or colocation site, automate administration, and establish software update and backup/restore processes.
- Network Management: Design and manage an affordable network infrastructure that offers performance, speed, availability, security.
- Desktop Management: Develop plans for change management, Help Desk services, asset tracking, software revision control, configuration standards, and mobile support.
Progent's senior IT managers who can provide part-time CIO services to small businesses are also available to enterprise clients to provide project management expertise. Progent's project management consultants can help clients follow leading practices to make sure development or deployment projects are completed on time and within budget. Services include:
- Requirements Definition: Define how a project will deliver value, establish its structure, develop pilot plans and testing strategies, and address deployment implications, operations management, and acceptance criteria.
- Design and Architecture Proposals: Create functional specifications, master project plan, and risk management plan. Analyze documentation and training requirements and finalize work plans, cost estimates, and schedules.
- Pilots: Set up pilot systems to reduce engineering risk and business disruption by thoroughly testing new infrastructure prior to deployment. Set up proof-of-concept tests for enterprise deployments of key technologies.
- Design Tuning: Optimize IT infrastructure based on pilot testing and client feedback. Test functionality, performance, and stability under realistic workloads and environments.
- Implementation: Deploy core technology and site components, stabilize the deployment, transition the project to operations and support, and obtain final customer approval. Conduct project review and customer satisfaction survey.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
Integration Support Exchange Server 2003
Support and Integration Microsoft Exchange
Progent's Microsoft certified support team can help you define and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that avoids productivity disruption, reduces long-term service demands, and makes your Exchange Server 2003 easy to manage. For complicated multiple server or multi-site migrations, Progent has the knowledge and experience to complete your move quickly and economically. Progent's Microsoft Exchange 2003 help, troubleshooting, and design offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business needs.
Microsoft Teams VoIP Specialists
Microsoft Teams mobility Consultancy
Progent can help you to plan a migration to Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud or hybrid implementation of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
XenDesktop Remote Support
Citrix FlexCast IT Consultants
Citrix offers a comprehensive line of platforms that provide enterprise-class manageability, scalability, and performance for virtualizing servers and for server-based delivery of Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix offers Citrix XenServer and Essentials for Hyper-V. Progent's Citrix-certified consultants can assist your company to assess the business benefits of Citrix technology and show you how to plan, test, deploy, troubleshoot, and support Citrix solutions.
Help Desk Call Center Consulting
Help and Support Help Desk
The Contact Center service delivery structure used by Progent gives small and midsize organizations an efficient alternative to dependence on independent service individuals by offering extensive expertise shared by numerous engineering groups, optional round-the-clock access to urgent help, escalation capability to top-level experts for handling the most intractable problems, service consistency and reliability, quick follow through overseen by seasoned IT service administrators, a variety of easy-to-use ways for requesting support tasks, plus a high level of progress transparency made possible by trouble ticket updates and accessible via a web-based portal.
Lync Server 2013 Persistent Chat Services
Microsoft Lync Server 2013 IM Troubleshooting
Microsoft Lync Server 2013, rebranded Skype for Business, enables businesses of any size to build a centrally managed and secure communications environment that supports the modern BYOD computing style with IM, presence, web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony across a broad range of stationary PCs and mobile clients. Progent's Microsoft-certified Lync Server 2013 experts and system architects can assist your company to assess the advantages of Lync Server 2013, create an on-premises, cloud-resident (via Lync Online) or hybrid model suitable for your present and future goals, implement Lync 2013 in a way that expedites your return on investment, and deliver live webinar and onsite training to your IT staff and users. Progent offers in-depth expertise in critical pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with popular Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.
Support Outsourcing Microsoft SQL Server
SQL Server Reporting Services Support and Help
Progent’s Microsoft certified consultants can offer small and medium size businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that opens the door to the speedy development of enterprise-class business programs that offer your business a competitive edge. SQL Server provides core support for XML and can query over the Internet and beyond the firewall. In addition to providing expertise, support and problem solving services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your information system. Progent can also help you upgrade from older editions of SQL Server to Microsoft SQL Server 2005.
Remote Troubleshooting Forefront Network Inspection System
Forefront Threat Management Gateway Network Engineer
Microsoft Forefront TMG 2010 builds on the powerful security capabilities of Microsoft ISA Server 2006 and provides a centrally managed Internet gateway that delivers a one-server platform for an array of security features including an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, Virtual Private Network management, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security reporting capabilities, permits custom reports generated by SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified consultants can assist your company to design and carry out test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and provide continuing support and repair services. Progent's consultants can also assist you to upgrade economically to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
SCVMM 2016 Security Network Consultants
VMM 2016 Console Consultant
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is intended to provide a unified solution for configuring and managing virtualized datacenters across hybrid environments that can include private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of any size with any aspect of building, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, help you upgrade efficiently from older versions of VMM, develop workflows for creating and installing virtual machines and VM hosts, design high-availability scale-out clusters, connect your datacenter infrastructure with public clouds, configure virtual switches, write and debug PowerShell scripts, and help you evaluate the strategic business benefits of the latest technologies such as Storage Spaces Direct and Shielded VMs. Progent's hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware vSphere support.
Google Cloud App Migration Professionals
Google Cloud App Migration Engineers
Progent offers cost-effective remote and on-premises consulting to assist businesses to migrate any part of their core IT resources to Google Cloud Platform services. This can save management hassle and hardware expense and enable access to Google's state-of-the-art machine learning tools. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, system design, pilot testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies.
Dynamics GP Visual Studio Professional
24/7/365 Consultant Services Dynamics GP VBA
Progent's background providing Microsoft .NET services and SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer platforms make it possible to design custom mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting consultants can help you design reports that allow you to analyze your business more effectively, transforming uncooked information into useful understanding of your company and customers.
Cisco RADIUS Security Setup and Support
VPN Configuration
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size business integrate and support Cisco’s security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the versatility to expand with your growing business requirements. Progent’s Cisco-Premier network experts are familiar with Cisco’s complete family of products aimed at eliminating data theft, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can help you deploy Cisco technology to get secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control foundation for user authentication, authorization, and accounting from a graphical Web interface.
802.11x Wi-Fi Site Survey Network Consultant
802.11x Wi-Fi Site Survey Network Consulting
Progent’s Wireless Site Survey helps you to design and implement a WiFi network adapted to your environment, providing you a WLAN that has the reception, performance, load-handling capability, QoS, security, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive on-premises service.
Windows Server 2008 Hyper-VI Remote Consulting
Emergency Windows Server 2008 Security Configuration
Progent's certified consultants can help you to evaluate the advantages of Windows Server 2008 for your business, create test programs and migration plans, install Windows Server 2008 with your IT environment and applications, train your IT personnel how to use new administration tools, and provide ongoing consulting and troubleshooting via budget-friendly alternatives such as Help Desk Call Center support and remote technical assistance.
24x7 Windows Server 2012R2 Private Cloud Consultant
Windows Server 2012 R2 Hyper-V Virtual Switch Technical Support
Progent's Microsoft-certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, tune your network for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support, staff, create a corporate-wide security plan, streamline network management, help with creating applications, and generate and test a disaster recovery/business continuity plan.
Hosting for Virtual Servers Services
Consulting Private Cloud Hosting Services
Progent's Private Cloud Hosting service offers complete hosting of a small or mid-size company's servers in a solution that gives the maximum level of dependability and scalability and is also simple to migrate to any data center. Progent's Private Cloud Hosting services are built upon mature virtualization platforms that enable small and midsize companies with multi- platform IT systems to save dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving enterprise-class reliability and an unmatched level of vendor flexibility.
CISSP Certified Cybersecurity Auditor Engineer
CISSP Certified Cybersecurity Consult
Progent's CISSP-certified network security consultants can assist businesses of any size with any facet of IT security. Progent can create efficient cybersecurity systems that protect a small office from modern threats or Progent can design, configure, and monitor a comprehensive security environment for hybrid networks that accommodate onsite, online, and mobile users accessing IT resources distributed across a mix of physical sites and public and private clouds.
Computer Outsourcing Small Business Server
Microsoft SQL Server 2014 Computer Network Consulting
Progent's Microsoft-certified experts can provide computer help and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s support team can show you how to plan, deploy, troubleshoot and administer the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager.
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