Progent's Computer Consulting and Support Services
Network Support Outsourcing and Co-sourcing Report
IT Outsourcing and Co-sourcing Benefits — Section 7 of 9
White Paper: How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 7 of 9
Progent can provide the services of a veteran IT professional with decades of experience in technology management, development, operations management, and business consulting for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These senior consultants can provide key services for small business or enterprise clients.
Progent's Part-time CIO Services for Small Businesses
Most small businesses cannot afford to maintain an experienced full-time CIO with the big-picture perspective needed to align IT spending with strategic goals. To help clients leverage their IT investment, Progent offers part-time CIO services for assistance with:
- Strategic Planning: Create and implement a comprehensive growth strategy that leverages technology to help a company become a high-performance business.
- Rationalizing and Managing IT Budgets: Create models for Total Cost of Ownership, Return on Investment, and Risk Management and define a realistic IT budget.
- Business Process Improvement and Reengineering: Analyze current workflows and use information technology to maximize performance and achieve business goals faster.
- Contract and Vendor Negotiations: Qualify vendors, products, and services; negotiate contracts; and monitor SLAs and special upgrade opportunities.
- IT Security: Define a security and compliance strategy that addresses policies and procedures, IT infrastructure security, network monitoring, and emergency response plans.
- Data Center Management: Set up and manage a data center or colocation site, automate administration, and establish software update and backup/restore processes.
- Network Management: Design and manage an affordable network infrastructure that offers performance, speed, availability, security.
- Desktop Management: Develop plans for change management, Help Desk services, asset tracking, software revision control, configuration standards, and mobile support.
Progent's senior IT managers who can provide part-time CIO services to small businesses are also available to enterprise clients to provide project management expertise. Progent's project management consultants can help clients follow leading practices to make sure development or deployment projects are completed on time and within budget. Services include:
- Requirements Definition: Define how a project will deliver value, establish its structure, develop pilot plans and testing strategies, and address deployment implications, operations management, and acceptance criteria.
- Design and Architecture Proposals: Create functional specifications, master project plan, and risk management plan. Analyze documentation and training requirements and finalize work plans, cost estimates, and schedules.
- Pilots: Set up pilot systems to reduce engineering risk and business disruption by thoroughly testing new infrastructure prior to deployment. Set up proof-of-concept tests for enterprise deployments of key technologies.
- Design Tuning: Optimize IT infrastructure based on pilot testing and client feedback. Test functionality, performance, and stability under realistic workloads and environments.
- Implementation: Deploy core technology and site components, stabilize the deployment, transition the project to operations and support, and obtain final customer approval. Conduct project review and customer satisfaction survey.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
Emergency System Repair Microsoft
Top Ranked Implementation Support Microsoft
Progent's computer outsourcing support offerings for small companies feature designing 2003 Server, Microsoft .NET Server, and BackOffice systems, coordinating migrations Microsoft Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, remote and in-person repair, fixing chronic integration problems, and creating a comprehensive security strategy. Progent can show you how to enhance system availability and throughput with non-stop configuration, resilient network topology, and proactive network monitoring. Progent also provides project management help for large-scale upgrades and can help with requirements assessment, resource inventory, bill of materials development, vendor selection, procurement logistics, and complete documentation. Progent's computer outsourcing service also features education for office productivity software such as Office XP.
Top Rated Microsoft Certified Expert Windows Server 2016 Hyper-V IT Consultant
Open Now Network Engineer Windows Server 2016 Disaster Recovery
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting to assist organizations of all sizes to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to assess the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
After Hours Internet Security and Acceleration Server Integration Support
24x7x365 Internet Security and Acceleration Server Integration Services
Progent's certified ISA Server consulting experts have broad backgrounds developing Microsoft-based security solutions for information systems with many sites, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small business design and implement an installation of Microsoft ISA Server 2004 that supports your IT security needs without limiting your productivity.
Small Offices Server Installation
Network Service Small Business
Progent provides the help of Microsoft and Cisco-Certified network support experts to offer clients affordable ways to help businesses maximize the benefits of Microsoft and Cisco technology. For networks that span from remote offices to large corporations, Progent's network engineers can help you improve your network's e-mail architecture, security, reliability, throughput, and IT administration.
MS Virtual Server Administration Website Troubleshooting
Consulting Microsoft Hyper-V 3.0 Server Virtualization
Progent's certified consultants can help you analyze the possible benefits of Hyper-V-powered server virtualization for your company, conduct test installations to verify Hyper-V's compatibility with your line-of-business applications, evaluate your network and server infrastructure for optimal operation with virtual server solutions, assist you in migrating to Windows Server 2008 and setting up Windows Hyper-V, train your network management staff to monitor and administer Hyper-V, offer world-class consulting help for improving the protection of your virtual servers, establish and validate business continuity processes that optimize system availability, and provide ongoing consulting and technical support including affordable online troubleshooting and comprehensive Help Desk services.
iPhone and Windows 8.1 integration Support and Setup
Consulting Services Apple iOS integration
Progent offers affordable online consulting to assist you to design, configure, and fix any facet of your iOS and Windows integration solution and is available for quick jobs to help you get past occasional technical roadblocks or long-term engagements to help you finish large-scale initiatives on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you create or maintain a highly available, secure and scalable network infrastructure that aligns with your computing model. Progent can also provide remote and onsite training for individuals or groups to show you how to manage and use your iOS devices in a secure, team-oriented environment that maximizes the business value of your IT network.
Microsoft Windows Server 2022 Integration Support
Windows Server 2022 Cybersecurity IT Services
Progent's Microsoft-certified Windows Server 2022 consultants can help your company to design and implement an efficient upgrade to Windows Server 2022 using a self-hosted system architecture or a hybrid model that integrates cloud-based Windows Server on Azure with an on-prem installation of Windows Server 2022.
High Availability Data Center Computer Consultant
Technology Professional Internet Data Center
Progent's Data Center engineers can help you identify fault-tolerant data centers that meet the specific needs of your company. Fault tolerant off-site data centers are especially appealing to small organizations due to of their affordability and convenience compared to taking a do-it-yourself strategy. Trying to build an on-site data center with even a minimum level of fault tolerance is too costly for most small organizations. Progent is ready to help you get all the benefits of non-stop data centers and 24x7 colo sites by providing a full array of engineering and maintenance services.
Microsoft Windows Server Failover Cluster Network Consultants
Windows Server 2012 R2 Cluster Management Network Consulting
Progent's certified failover clustering consultants can assist companies of all sizes to assess the advantages of utilizing Microsoft Windows Server 2012 clustering to create a powerful high-availability/disaster recovery strategy, help your organization to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting expertise and engineering support for clusters that include physical servers or virtual machines, and show you how to automate the administration of failover clusters.
Email Guard Data Loss Prevention Consult
Email White Lists Consultancy
Progent's ProSight Email Guard uses the technology of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Microsoft Office 2003 IT Support
Microsoft Office 2000 Data Recovery
Progent's computer outsourcing services for small companies include designing 2003 Server, Microsoft .NET Server, and Microsoft BackOffice environments, managing migrations XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, online and on-premises repair, resolving chronic IT issues, and creating a company-wide security plan. Progent can show you how to maximize system reliability and performance with fault-tolerant configuration, redundant network architecture, and proactive network monitoring. Progent also offers special project assistance for large-scale migrations and can help with requirements assessment, product inventory, BOM development, sourcing selection, procurement logistics, and full documentation. Progent's IT outsourcing service also features education for office productivity products such as Microsoft Office XP.
Open Now Windows Server 2016 Fault Domains Engineer
Windows Server 2016 High Availability Integration Support
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to plan and deploy a DR system based on Microsoft's most advanced Failover Clustering tools including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using commodity hardware, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, affordable creation of a stretch cluster quorum arbitration point.
24 Hour Double Take Replication Manager Professionals
24/7 Double-Take Replication Remote Troubleshooting
DoubleTake/Carbonite Software offers a family of tools designed to deliver small companies a variety of affordable alternatives for replicating and restoring business-critical applications including Microsoft Exchange Server, Microsoft SQL Server, Blackberry, and Microsoft SharePoint. Progent's business continuity planning experts have extensive backgrounds incorporating DoubleTake/Carbonite technology into small business IT networks to achieve an advanced level of fault tolerance and business continuity capability at a budget-friendly price.
Cisco Jabber Remote Technical Support
Jabber IT Consultant
Progent's Cisco Jabber consultants can provide online or on-premises support to assist organizations of all sizes to plan, deploy, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers advanced expertise for all the products, technologies and services that make up building an end-to-end Jabber solution such as Cisco network devices and management software, Microsoft 365 applications, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a cohesive collaboration ecosystem.
Application Programming Professionals
VBA Programmer
If you need assistance writing, enhancing, or troubleshooting business aplications for Microsoft Windows, any version of Linux, or the Web, Progent's expert team of programmers, database architects, and software project managers can help make sure you get the project completed on time and within budget. Progent's seasoned software programmers offer cost-effective and efficient remote help for projects as small as writing VBA scripts for Excel or as large as developing mission-critical RDBMS applications based on SQL Server or Oracle.
Network Consultants Windows 11 and TPM
Windows 11 Security Computer Engineer
Progent's Windows 11 experts offer a range of services for Windows 11 including cloud solutions, mobile management, at-home workforce connectivity, data and identity security, automated deployment, and Help Desk services.
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