Progent's Computer Consulting and Support Services
Information Technology Outsourcing and Co-sourcing Report
IT Outsourcing and Co-sourcing Advantages — Section 7 of 9
White Paper: How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 7 of 9
Progent can provide the services of a veteran IT professional with decades of experience in technology management, development, operations management, and business consulting for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These senior consultants can provide key services for small business or enterprise clients.
Progent's Part-time CIO Services for Small Businesses
Most small businesses cannot afford to maintain an experienced full-time CIO with the big-picture perspective needed to align IT spending with strategic goals. To help clients leverage their IT investment, Progent offers part-time CIO services for assistance with:
- Strategic Planning: Create and implement a comprehensive growth strategy that leverages technology to help a company become a high-performance business.
- Rationalizing and Managing IT Budgets: Create models for Total Cost of Ownership, Return on Investment, and Risk Management and define a realistic IT budget.
- Business Process Improvement and Reengineering: Analyze current workflows and use information technology to maximize performance and achieve business goals faster.
- Contract and Vendor Negotiations: Qualify vendors, products, and services; negotiate contracts; and monitor SLAs and special upgrade opportunities.
- IT Security: Define a security and compliance strategy that addresses policies and procedures, IT infrastructure security, network monitoring, and emergency response plans.
- Data Center Management: Set up and manage a data center or colocation site, automate administration, and establish software update and backup/restore processes.
- Network Management: Design and manage an affordable network infrastructure that offers performance, speed, availability, security.
- Desktop Management: Develop plans for change management, Help Desk services, asset tracking, software revision control, configuration standards, and mobile support.
Progent's senior IT managers who can provide part-time CIO services to small businesses are also available to enterprise clients to provide project management expertise. Progent's project management consultants can help clients follow leading practices to make sure development or deployment projects are completed on time and within budget. Services include:
- Requirements Definition: Define how a project will deliver value, establish its structure, develop pilot plans and testing strategies, and address deployment implications, operations management, and acceptance criteria.
- Design and Architecture Proposals: Create functional specifications, master project plan, and risk management plan. Analyze documentation and training requirements and finalize work plans, cost estimates, and schedules.
- Pilots: Set up pilot systems to reduce engineering risk and business disruption by thoroughly testing new infrastructure prior to deployment. Set up proof-of-concept tests for enterprise deployments of key technologies.
- Design Tuning: Optimize IT infrastructure based on pilot testing and client feedback. Test functionality, performance, and stability under realistic workloads and environments.
- Implementation: Deploy core technology and site components, stabilize the deployment, transition the project to operations and support, and obtain final customer approval. Conduct project review and customer satisfaction survey.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
Largest Exchange 2007 Support Outsourcing
Exchange Server Consulting
Progent's Microsoft-certified consultants have 20 years of experience designing, integrating, and supporting messaging systems for clients in the and throughout the U.S. Progent provides affordable Microsoft Exchange Servers consulting services to ensure that your email environment offers security, fault tolerance, easy access for off-site and mobile users, efficient administrative utilities, and productive integration with telephony. Progent offers expertise and integration services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010 Server, Exchange 2007 Server, Microsoft Exchange 2003 Server, and Microsoft Exchange 20000 Server. Progent can also help small or mid-size businesses to upgrade to Exchange 2016 Server or Microsoft Exchange 2013.
SQL Server 2016 Always Encrypted Computer Engineer
SQL Server 2016 Migration Online Help
SQL Server 2016 introduces major enhancements in performance, capacity, security and compliance, uptime, mobile computing support, plus built-in analytics and reporting. Innovations include PolyBase for handling structured and unstructured files simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Reports, and seamless management of on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can deliver online and onsite support to help organizations of all sizes to configure, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
After Hours Remote Troubleshooting Dynamics GP Accounting
MCSE Expert Certified Great Plains Migration Consultant Services
Progent can show you how to prepare and execute a smooth migration to Dynamics GP so that you retain your data, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office support, and reduce business interruption by designing and following a sensible migration strategy. Progent can also help educate new Dynamics GP 2010 users so you don't waste productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx assistance, and Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to create specialized line-of-business applications and eCommerce solutions that work transparently with Microsoft Dynamics GP.
Network Consultant ProSight DPS Cloud Backup Services
Information Technology Consulting ProSight DPS Hybrid Cloud Backup Services
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's disaster recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information.
ASA 5500 Firewalls Professional
Remote Support Services ASA 5520 Firewall
Progent's Cisco certified networking consultants can assist you to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.
Exchange Migration Technology Professional
Exchange Server 2010 Upgrade Services
Progent offers expert help for each phase of your Microsoft Exchange 2010 upgrade including outsourced or co-sourced project management, site readiness preparation, project design and documentation, specification of all new software licenses and equipment needed, suggested sourcing, pilot testing at customer location or at Progent's test lab, managing temporary coexistence of Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the solution, decommissioning the old system, and webinar training for client's support group and end users.
SQL Server Analysis Services Online Support
SQL Server 2012 IT Consultant
Progent can provide the support of Microsoft-certified consultants and experienced software developers, DBAs, project management experts, network infrastructure engineers, business continuity planning specialists, and security consultants to assist your business to evaluate the likely benefits of Microsoft SQL Server 2012 for your business, set up pilot environments at your datacenter or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS platforms, and configure a cost-effective and secure IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.
Microsoft Office Information Technology Outsource
Microsoft Software Outsourcing Consultant
Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity does away with big bills for quick fixes so you won't be forced to permit simple problems to fester.
Offsite Workforce Support Outsourcing
Telecommuter Solutions Network Consulting
Progent has 20 years of experience helping small and mid-size companies to plan, install, optimize, administer, and debug computer networks that incorporate a remote workforce.
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