Progent's Computer Consulting and Troubleshooting Services
Network Support Outsourcing and Co-sourcing Report
IT Outsourcing and Co-sourcing Advantages — Part 8 of 9
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 8 of 9
Progent offers small businesses the services of consultants who have earned some of the IT industry's most prestigious certifications, and Progent requires and sponsors all in-house engineers to keep existing certifications current while earning additional ones related to their special expertise. Progent recognizes that credentials by themselves do not guarantee a top-quality consultant, but Progent believes that customers deserve to know that their IT service providers have formal training and testing as well as extensive practical experience in the field so that clients can engage Progent's service with confidence.
Some of the IT industry certifications earned by Progent's consultants include:
Amazon Certifications
- AWS Certified Solutions Architect - Associate (AWS CSAA)
- AWS Certified Solutions Architect - Professional (AWS CSAP)
- AWS Certified Developer - Associate (AWS CDA)
- AWS Certified Cloud Practitioner
- AWS Certified SysOps Administrator - Associate
- Apple Certified Associate - Mac Integration
- Apple Certified Desktop Technician (ACDT)
- Apple Certified Macintosh Technician (ACMT)
- Apple Certified OS Technician (ACOST)
- Apple Certified Portable Technician (ACPT)
- Apple Certified System Administrator (ACSA)
- Apple Certified Support Professional (ACSP)
- Apple Certified Technical Coordinator (ACTC)
- BlackBerry Certified Support Specialist
- BlackBerry Certified Server Support Specialist
- BlackBerry Certified System Administrator
- BlackBerry Certified Solution Designer
- Cisco CCIE Emeritus Lifetime Certification for Routing and Switching
- Cisco Certified Design Associate (CCDA)
- Cisco Certified Design Professional (CCDP)
- Cisco Certified Entry Networking Technician (CCENT)
- Cisco Certified Internetwork Expert Routing & Switching (CCIE RS)
- Cisco Certified Internetwork Expert Security (CCIE Security)
- Cisco Certified Internetwork Expert Service Provider (CCIE SP)
- Cisco Certified Internetwork Expert Voice (CCIE Voice)
- Cisco Certified Internetwork Professional (CCIP)
- Cisco Certified Network Associate Routing and Switching (CCNA R&S)
- Cisco Certified Network Associate Security (CCNA Security)
- Cisco Certified Network Professional Routing Switching (CCNP RS)
- Cisco Certified Security Professional (CCSP)
- Cisco Certified Systems Instructor (CCSI)
- Cisco Certified Voice Professional (CCVP)
- Cisco Secure PIX Firewall Advanced (CSPFA)
- Cisco Wireless LAN Support Specialist (CWLSS)
- Citrix Certified Administrator (CCA) XenApp
- Citrix Certified Administrator (CCA) XenDesktop
- Citrix Certified Administrator (CCA) XenServer
- Citrix Certified Administrator (CCA) Password Manager
- Citrix Certified Enterprise Administrator (CCEA)
- Citrix Certified Expert - Virtualization (CCE-V)
- Citrix Certified Integration Architect (CCIA) for Virtualization
- Citrix Certified Professional - Networking (CCP - N)
- Citrix Certified Professional - Virtualization (CCP-V)
- Citrix Certified Enterprise Engineer for Virtualization (CCEE) for Virtualization
- Ekahau Certified Survey Engineer - ECSE Design
- Ekahau Certified Survey Engineer - ECSE Advanced
- Ekahau Certified Survey Engineer - ECSE Troubleshooting
- IBM Certified Advanced Technical Expert - IBM System p5 2006
- IBM Certified Application Developer - Lotus Notes and Domino
- IBM Certified Instructor - Lotus Notes and Domino
- IBM Certified System Administrator - Lotus Notes and Domino
- IBM Certified Systems Expert - IBM System p5 Virtualization Technical Support
- IBM eServer Certified Systems Expert - pSeries HACMP for AIX 5L
- Juniper Networks Certified Internet Associate Junos (JNCIA-Junos)
- Juniper Networks Certified Internet Expert Enterprise Routing (JNCIE-ER)
- Juniper Networks Certified Internet Expert M-Series (JNCIE-M)
- Juniper Networks Certified Internet Professional Enterprise Routing and Switching (JNCIP-ENT)
- Juniper Networks Certified Internet Professional Security (JNCIP-SEC)
- Juniper Networks Certified Internet Specialist Enterprise Routing and Switching (JNCIS-ENT)
- Juniper Networks Certified Internet Specialist Security (JNCIS-SEC)
- Azure AI
- Azure Solutions Architect - Associate
- Azure Solutions Architect - Professional
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft 365 Certified: Fundamentals
- Microsoft 365 Certified: Messaging Administrator Associate
- Microsoft Certified Cybersecurity Architect Expert
- Microsoft Certified Application Developer (MCAD)
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Certified Professional (MCP)
- Microsoft Certified IT Professional: Database Administrator (MCITP: DBA)
- Microsoft Certified Solutions Associate: Azure (MCSA: Azure)
- Microsoft Certified Solutions Associate: Messaging (MCSA: Messaging)
- Microsoft Certified Solutions Associate: SQL Server (MCSA: SQL Server)
- Microsoft Certified Solutions Associate: Windows Server 2012 (MCSA: Windows server 2012)
- Microsoft Certified Solutions Associate: Windows Server Core (MCSA: Windows Server Core)
- Microsoft Certified IT Professional: Database Administrator (MCITP: Database)
- Microsoft Certified IT Professional: Enterprise Administrator (MCITP: EA)
- Microsoft Certified IT Professional: Server Administrator (MCITP: SA)
- Microsoft Certified Professional Developer (MCPD): Windows Azure Developer
- Microsoft Certified Professional Developer (MCPD): Windows Developer 4
- Microsoft Certified Professional Developer (MCPD): Web Developer 4
- Microsoft Certified Solution Developer (MCSD)
- Microsoft Certified Solutions Expert (MCSE) Private Cloud
- Microsoft Certified Solutions Expert (MCSE) Cloud Platform and Infrastructure Charter Member
- Microsoft Certified Solutions Expert (MCSE) 2016: Cloud Platform and Infrastructure
- Microsoft Certified Solutions Expert (MCSE) 2012: Private Cloud
- Microsoft Certified Solutions Master (MCSM) Data Platform
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Systems Engineer (MCSE 2003)
- Microsoft Certified Systems Engineer (MCSE 2003+Security)
- Microsoft Certified Systems Engineer (MCSE 2003+Messaging)
- Microsoft Certified Systems Engineer (MCSE 2000)
- Microsoft Certified Systems Engineer (MCSE NT)
- Microsoft Certified Technology Specialist (MCTS): Exchange
- Microsoft Certified Technology Specialist (MCTS): Windows Server 2008
- Microsoft Certified Trainer (MCT)
- Microsoft Certified Technology Specialist (MCTS): Windows 7
- Oracle Certified Professional (OCP) certification in Oracle 11g
- Oracle Certified Professional (OCP) certification in Oracle 10g
- Sun Certified Network Administrator in Solaris (SCNA)
- Sun Certified System Administrator for Solaris (SCSA)
- Sun SNIA Certified Systems Engineer (SCSE)
- VMware Certified Advanced Professional 5 - Datacenter Design (VCAP5-DCD)
- VMware Certified Associate - Cloud (VCA-Cloud)
- VMware Certified Associate - Data Center Virtualization (VCA-DCV)
- VMware Double VCP - Data Center Virtualization & Network Virtualization
- VMware Certified Associate - Workforce Mobility (VCA-WM)
- VMware Certified Design Expert (VCDX)
- VMware Certified Professional 5 - Cloud (VCP5-Cloud)
- VMware Certified Professional 6 - Cloud (VCP6-Cloud)
- VMware Certified Professional 6 - Network Virtualization (VMware VCP6-NV)
- VMware Certified Professional 4 - Data Center Virtualization (VCP4-DCV)
- VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV)
- VMware Certified Implementation Expert 6 - Network Virtualization (VCIX6-NV)
- VMware Technical Solutions Professional (VTSP)
- Certified Chief Information Security Officer (CCISO)
- Certified Cloud Security Professional (CCSP), ISC
- Certified Ethical Hacker (CEH)
- Certified Information Security Manager (CISM)
- Certified Information Systems Auditor (CISA)
- Certified Information Systems Security Professional (CISSP)
- Certificate of Cloud Security Knowledge (CCSK), CSA
- CISSP-Information Systems Security Architecture Professional (CISSP-ISSAP)
- CISSP-Information Systems Security Engineering Professional (CISSP-ISSEP)
- Certified in Risk and Information Systems Control (CRISC)
- CMMC Registered Practitioner (CMMC RP)
- EC-Council Encryption Specialist (ECES)
- Fortinet Network Security Expert (NSE)
- GIAC Certified Incident Handler (GCIH)
- GIAC Certified Intrusion Analyst (GCIA)
- GIAC Certified Forensic Analyst (GCFA)
- GIAC Network Forensic Analyst (GNFA)
- GIAC Reverse Engineering Malware (GREM)
- GIAC Systems and Network Auditor (GSNA)
- GIAC Web Application Security (GWAS)
- Information Systems Security Architecture Professional (ISSAP)
- NodeZero Certified Operator (NCO)
- NodeZero Certified Seller (NCS)
- Information Systems Security Engineering Professional (ISSEP)
- Palo Alto Networks Certified Cybersecurity Associate (PCCSA)
- Palo Alto Networks Certified Network Security Administrator (PCNSA)
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- Systems Security Certified Practitioner (SSCP)
- Brocade Certified Network Engineer (BCNE)
- NetApp Certified Data Administrator (NCDA) 7Mode/ClusterMode
- NetApp Certified Implementation Engineer (NCIE) Backup and Recovery specialty
- NetApp Certified Implementation Engineer (NCIE) SAN and Virtualization specialty
- SYMANTEC/VERITAS Storage Foundation 5.0 Certification
- CompTIA Linux+
- Novell: Certified Linux Administrator (CLA 11)
- Novell: Data Center Technical Specialist (DCTS)
- Novel: Certified Novell Administrator (CNA)
- Novel: Certified Novell Engineer (CNE)
- Novell: SUSE 11 Technical Specialist (SUSE 11 Tech Spec)
- Red Hat Certified Engineer (RHCE)
- Red Hat Certified Technician (RHCT)
- Certified Wireless Network Expert (CWNE)
- Certified Wireless Network Administrator (CWNA
- Certified Wireless Network Professional (CWNP)
- Certified Wireless Network Design Professional (CWDP)
- Certified Wireless Network Security Professional (CWSP)
- Certified Wireless Analysis Professional (CWAP)
- Ubiquiti Broadband Wireless Admin (UBWA)
- Ubiquiti Enterprise Wireless Admin (UEWA)
- BluePrism Certified Developer
- UiPath Developer Fundamentals
- 3CX Certified VoIP Engineer
- AllWorx Certified VoIP Engineer
- Altaro VM Backup Certified
- Bloomberg Essentials On Line Training Program (BESS)
- Bloomberg Technology Training Certification (BTTC)
- Brocade Certified Network Engineer (BCNE)
- Check Point Certified Systems Associate (CCSA)
- Check Point Certified Systems Engineer (CCSE)
- Certified Ethical Hacker (CEH)
- CompTIA A+
- CompTIA CTT+
- CompTIA Network+
- CompTIA Security+
- CompTIA Server+
- Certified SonicWall Security Administrator (CSSA)
- Dell Certified Systems Engineer (DCSE)
- Foundry Networks Certified Network Engineer (FNCNE)
- Google Cloud Certified Professional Cloud Architect
- Huawei Certified ICT Professional (HCIP)
- 1E Nomad
- 1E AppClarity
- 1E Shopping
- IT Infrastructure Library V3 Foundation Certification (ITIL V3)
- McAfee Certified Assessment Specialist
- Master Certified Novell Engineer (Master CNE)
- Mulesoft Certified Developer
- Nortel Networks Certified Support Expert (NNCSE)
- Nortel Networks Certified Support Specialist (NNCSS)
- ONF-Certified SDN Associate (OCSA)
- OpenShift Fundamentals
- Rackspace (CloudU)
- SIP School Certified Associate (SSCA)
- Silver Peak eXpert (SPX)
- SolarWinds Certified Professiona (SCP)
- Veeam Certified Engineer (VMCE)
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
SQL Server 2016 Monitoring Support Outsourcing
SQL Server Management Studio Setup and Support
Microsoft SQL Server 2016 introduces major improvements in speed, scale, security and compliance, uptime, mobile computing support, and built-in analytics and reporting. New features include PolyBase for processing relational and non-relational databases in one appliance for data warehousing, Jason integration, Always Encrypted mode, Mobile Report Publisher, and seamless control over local and cloud-based resources. Progent's Microsoft-certified consultants can provide online and onsite support to help organizations of all sizes to configure, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Aironet Wireless AP Engineer
Configuration Cisco Mobility Express
Progent's Cisco CCIE-certified wireless network experts offer remote or on-premises integration and debugging services to help you to design, implement, upgrade, optimize, manage and debug Aironet Wi-Fi AP deployments of any scale or topology. Progent's Cisco wireless controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity solution that is simple to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific workplace design, building structure, and expected network traffic.
Solaris Online Technical Support
Solaris Support and Help
If your business network mixes Solaris technology with Microsoft Windows, Progent can assist you to incorporate your computers into a cohesive environment that permits all your operating systems to run side by side for easy administration, seamless dataflow, high reliability, enhanced throughput, and strong security. Progent's Sun Solaris and Windows coexistence support offerings include IT infrastructure configuration and service, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, online technical help and repair, on-site technical support, and Help Desk Call Center outsourcing.
MSP360 Server Backup Professional
MSP360 Backup Remote Support
Progent can help you to design, implement and manage a backup/restore plan based on MSP360 Backup technology to protect your IT resources hosted on any major public cloud. Progent offers end-to-end monitoring and management to prevent data loss resulting from human miscues, software flaws, ill-intentioned insiders, and malware assaults such as ransomware.
HP Lights-Out 100c Remote Management Card Consultants
Top Ranked Consult Dell DRAC
Remote server management cards offer IT administrators full control over a server without the need for an on-site visit. Using remote management cards, all console screen data plus keyboard and mouse functionality are transferred to an off-site session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to design, implement, and manage a fault-tolerant company network that includes remote management cards and Progent can use these remote management cards to deliver low-cost off-site technical support. Progent has experience with a number of remote server management cards including Aten remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote management cards.
Troubleshooting Offsite Workforce IP Voice
Remote Workforce VoIP Support
Progent can help small and medium-size companies to configure IP voice platforms to give their remote workforce the advantage of virtual access to the corporate phone infrastructure.
Windows Server 2019 migration Integration Support
Windows Server 2019 migration On-site Technical Support
Progent's certified Windows Server 2019 consultants can help your organization to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers major enhancements in scale, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.
Project Server Contract Programming Firm
Microsoft Project Server Scheduling Engineers
Progent's Microsoft engineers offer advanced expertise in deploying, operating and troubleshooting all versions of Project Server and can deliver a broad variety of affordable remote consulting services based on industry best practices to assist organizations of all sizes to receive all the advantages of this powerful platform. Consulting support available from Progent include system design, installation and upgrades, setting up secure collaboration among local and remote or mobile users, network optimization, and customized online training classes.
ransomware protection Consult
Spora ransomware recovery Consultants
Progent's proven ransomware recovery consultants can help you to rebuild a network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Microsoft Office 64-bit Solution Provider
24-7 Microsoft Office 64-bit Small Business IT Consulting Group
Progent's Microsoft Office and Microsoft 365 experts can help companies to integrate Office desktop and Microsoft 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive productivity solution that offers fast return on investment and promotes improved business outcomes. Progent can assist your company to integrate Office or Microsoft 365 applications with one another and with additional core Microsoft platforms including SharePoint, Exchange Server and SQL Server running locally or in the cloud. Progent can also assist you to fix compatibility issues between various versions of Office and offers live online training to individual users or groups.
Remote Support Services Dynamics GP Software
24-Hour Dynamics GP 2013 Outsourcing
Progent's Microsoft certified consultants offer a range of consulting services for Dynamics GP. Microsoft Dynamics GP/Great Plains is an accounting and ERP tool built, like all Microsoft financial tools, on the expandable and popular foundation of Windows technology. Dynamics GP provides a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to deploy and configure, and with its segmented design you are able to license only the capability you currently need, with the ability to expand users and enlarge capabilities when necessary. Progent's Dynamics GP/Great Plains consulting experts can help you deploy, configure and administer the latest version of Microsoft Dynamics GP or migrate smoothly from an earlier version.
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