Progent's Network Consulting and Troubleshooting Services
Network Support Outsourcing and Co-sourcing Report
IT Outsourcing and Co-sourcing Benefits — Section 9 of 9
White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 9 of 9
About Progent's Founder
Les Kent has more than three decades of experience as the head of IT integration and development companies. Before founding Progent, Les was President of Allin Corporation, a publicly-traded IT consulting and integration company with offices in four states. Les has been a Microsoft Certified Systems Engineer since 1994 and a software engineer since 1975. As a technical editor of InfoWorld magazine and a member of the magazine's Review Board, Les published 34 reviews and technology articles. The interactive TV system designed by Les and based on Windows and SQL Server has been deployed by the world's leading cruise lines including Carnival, Celebrity, Royal Caribbean, Cunard, and Norwegian. Les also developed the interactive TV systems used in hundreds of hotels worldwide, including the Las Vegas MGM Grand, the world's largest hotel at the time. Les was also the technical architect for the application that won Microsoft's "Best Application of the Year Award" in 1996.
Conclusion
Progent offers fast online access to certified experts for integrating products from all major information technology vendors including Microsoft, Cisco, Apple, VMware, and Oracle. Whether your business is a small office looking for comprehensive IT outsourcing services or a large corporation in need of a reliable co-sourcing partner, Progent has the service delivery model plus the depth and breadth of expertise to provide enterprise-class services at prices small businesses can afford.
To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
An index of content::
Support Desk Sharing Support
24/7 Supplemental Support Desk Remote Support Services
Progent's Microsoft certified Consultants provide three service programs to help medium-size and large organizations develop an efficient and productive internal Network Support Help Desk. Progent's consulting services include Return on Investment evaluation, process analysis and improvement, management reporting, education of internal staff, and documentation of procedures. Progent's Software Selection and Integration Services help companies analyze the various high-quality Help Desk application programs on the market and determine what packages may be excessively costly, miss critical capabilities, or align poorly with your company's business goals. Progent also offers short-term staffing for organizations who want to augment their in-house Help Desk staff for special tasks or to substitute for vacationing or indisposed workers.
Company-wide Standards for Best Practices Implementation Consulting Companies
Microsoft Consulting Best Practices Problem Resolution
Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional background, at the front lines of IT service, executing a broad variety of IT tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only world-class IT skills, but also a support engineer with proven methods for using technical knowledge to solve real-world network problems quickly.
Windows 10 Security Help and Support
MCSE Expert Certified Windows 10 Microsoft Deployment Toolkit Consulting
Progent's Microsoft-certified consulting experts can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Windows. Remote and onsite evaluation and migration support for Windows 10 available from Progent's consultants include Return on Investment analysis, project coordination, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, teleworker access, data and identity security, automated provisioning and administration, infrastructure design, wired/wireless convergence, business continuity planning, webinar training for IT support personnel and users, and ongoing consulting support.
Windows Server 2016 upgrade On-site Support
Support and Setup Windows Server 2016 Workgroup clusters
Progent's certified information technology consultants can provide Windows Server 2016 migration consulting services to help businesses of any size to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.
Horizon3.ai NodeZero Cybersecurity Penetration Testing Security Company
24 Hour Horizon3.ai NodeZero Cybersecurity Pen Testing Consultant
Progent's certified security experts can perform NodeZero-powered penetration tests to make sure your security monitoring and protection tools and policies are properly configured and effective.
Multi-factor Authentication Technical Support Services
MFA and Single Sign-on Support Outsourcing
Progent's Duo service plans incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices.
Data Center Support and Integration
Data Center Computer Consulting
Progent's data center support services are designed for companies with hardware located at Internet Data Centers or data center co-location hosting facilities and requiring timely on-site service at the co-location site as well as off-site support from Microsoft and Cisco Certified experts. Progent offers a complete array of Internet Data Centers and data center and colocation support services including network topology analysis, Windows and Linux server installation and maintenance, troubleshooting for server and communications infrastructure, design and installation of non-stop configurations, defining and deploying layered security structures, firewall integration and support, designing load balancing solutions, and planning fault tolerant server and storage cluster configurations.
Consultants McAfee
VPN Security Audit
Progent offers businesses of any size professional support for Intrusion Protection products and IPsec VPN solutions from major firewall and Virtual Private Network security vendors such as Palo Alto Networks, Check Point Software, Juniper, Fortinet, and Symantec. Progent can show you how to create a detailed security strategy and choose appropriate products from multiple suppliers to support your security goals while staying within your budget restraints.
Professional Dynamics GP Modifier
Microsoft Dynamics Development Firms
Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create specialized line-of-business applications and eCommerce environments that operate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting consultants can show you how to create reports that let you analyze your business more effectively, turning uncooked information into valuable insights into your company and customers.
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