For small business network systems located throughout the state ofIdaho, Progent's Microsoft and Cisco qualified professionals can provide remote phone help and remote troubleshooting to solve your network issues fast and affordably. Progent has developed top-notch expertise, sophisticated utilities, and support knowledge bases to troubleshoot and resolve IT problems while avoiding the cost and delays normally associated with onsite service visits.

If yourIdahobusiness is located outside of the larger metro areas such asBoise City, Pocatello, Idaho Falls, or Lewiston, your local network systems support options may be limited in technical capability, or unavailable during a crisis. This can result in a network that is unstable or causing efficiency loss due to technical issues continuing for too long. Progentís group of field proven network consultants average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a extensive range of technical tasks for a extensive range of customers. This means you obtain not only the technical skills needed for the job, but a professional with proven methods for applying those skills to assist with affordable network solutions.

NetApp SAN Storage Solutions
Progent offers enterprise clients online or onsite NetApp SAN consulting support for NetApp's entire family of SAN software and hardware products including ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage solutions supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, system management, information assurance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN storage deployments quickly and affordably following best practices.

Exchange 2016 Migration Support Services
Progent's Microsoft Exchange 2016 migration consultants can assist your business in all facets of your migration to Microsoft Exchange 2016 such as planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying mass storage requirements for your VMs, databases and logs; setting up HLB for fault-tolerant client access services; designing, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Progent's Online Consulting, Programming and Training Support for Office Excel and Microsoft Office 365 Excel
Progent's certified Excel and Office 365 Excel consultants offer a wide range of online support services to help your organization to design, develop, test, install, manage, and troubleshoot applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can assist your business to move your existing Excel solutions to the newest versions of Excel, support Excel on Apple iOS and Android mobile devices, and fix compatibility problems between different releases of Excel. Progent offers on-demand help to clients who need a fast fix to a specific issue associated with Excel and Progent can also provide comprehensive project management services for upgrading or developing line-of-business application software built on Office Excel. Progent's cost-effective online training classes for Office Excel can be custom tailored to meet the needs of individual users or groups.

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for Apple iPhone and iPad Integration
iPhone and iPad integration consultants can provide cost-effective remote consulting to assist your business to plan, configure, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you get past specific technical roadblocks or major engagements to help you finish business-critical projects on schedule and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you create or maintain a resilient, secure and scalable network infrastructure that is best suited to your mode of computing. Progent also offers online or on-premises training for individuals or groups to help manage and use your iOS devices in a secure, collaborative environment that optimizes the strategic value of your IT system.

Microsoft Teams Planning and Integration Expertise
Microsoft Teams is the replacement for Skype for Business Online as Microsoft's premier cloud platform for group conversation and cooperation. Progent's Teams experts can help you to plan an upgrade to Microsoft Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud or mixed deployment of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.

ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies more than 25 years of experience helping manufacturing, distribution and service companies to simplify complicated supply chains and improve the efficiency of key processes in order to get products to market fast and meet customer commitments consistently. Progent can provide the skills of an ERP specialist with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or onsite consulting that can range from as-needed advice to solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, CPQ, web site integration, troubleshooting, data conversion, Excel and SQL integration, disaster recovery planning, and database administration. To learn more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Progent's Consulting and Training Support for Office Word and Microsoft Office 365 Word
Progent's Office Word and Office 365 Word consultants offer a broad range of affordable online support services to assist you to manage your current Microsoft Office Word solution or assist you to move to a current version of Office Word. Support offered by Progent's Word experts include VBA software development, isolating and resolving compatibility issues between various releases of Office Word, integrating Office Word with different Office applications such as Excel and Microsoft Outlook or with third-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud access, security and compliance support, and smart phone integration, and remote Office Word training customized for individuals or groups.

Microsoft Dynamics GP (Great Plains) Programming and Support
Dynamics GP 2015 R2 features a new design that enhances cloud integration, supports popular smart phones and tablets, allows single login with Azure Active Directory, and strengthens security and compliance. Progent's certified Microsoft Dynamics GP 2015 R2 consultants offer the depth and breadth of knowledge and hands-on experience to address the critical IT and business issues involved with upgrading to Dynamics GP 2015 R2 and can help you to perform a smooth migration that will optimize the business value of your investment in this mission-critical product.

Planning and Support Services for System Center 2012 Operations Manager
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consultants have more than 10 years of background planning, deploying, enhancing and repairing SCOM solutions and offer organizations of any size expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises technical support to help you to remediate critical problems detected by Microsoft SCOM 2012. Progent also offers Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services to help your organization to migrate cost-effectively from Operations Manager 2016 to SCOM 2016.

SharePoint Server 2016 Migration and Hybrid Deployment Consulting Services
SharePoint 2016, designed for onsite implementations of the SharePoint content management platform, supports integration with Azure-hosted SharePoint Online and Office 365 to enable hybrid network models that transparently unify on-premises and cloud-based infrastructure and services. Additional enhancements include fast provisioning with the new MinRole role-based topology feature, increased scale, higher performance, tighter security and compliance, enterprise analytics with Power BI integration, and a modernized client experience for collaboration and sharing. Progent's Microsoft-certified SharePoint consultants offer affordable remote and onsite expertise, software development, and troubleshooting support for organizations of any size who intend to upgrade to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint. To learn more, see SharePoint Server 2016 Migration and Hybrid Deployment Consulting Services.

Contact a Progent Network Consultant
To find out how to contact a Progent network support expert for online or on-premises assistance, call 1-800-993-9400 or go to Remote Network Help.

An index of content::

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    Progent offers consulting expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and manage a WatchGuard Firewall/VPN product that fits your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewalls.

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    Citrix Receiver Network Consultant

    For desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop expert who can help your company to design a XenDesktop solution that improves the strategic value of your information network; integrate XenDesktop software with your servers, user devices, and printers; upgrade your older desktop virtualization software to the latest releases of XenDesktop; and deliver advanced online technical support. Progent can also instruct your network managers to follow industry leading practices to manage your XenDesktop solution effectively.

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    Progent's CISSP-premier network security consultants can help organizations of all sizes with any aspect of IT security. Progent can help implement cost-effective cybersecurity solutions that guard a small business against advanced malware attacks or Progent can plan, deploy, and monitor an end-to-end security environment for hybrid networks that support local, online, and mobile clients accessing network resources spread over a mix of physical datacenters and various clouds.

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    Email Guard from Postini provides constantly upgraded spam and virus filtering, data filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini partner and service firm. If your organization is too small to qualify for a standard Postini license, you can still get the use of Postiniís Perimeter Management technology through Progentís E-Mail Guard antispam and virus defense aggregation offering. Progentís certified e-mail protection consultants can help you create an email safety strategy that incorporates antispam and antivirus products and policies.

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    Progent's certified Office Word and Office 365 Word consultants offer a wide selection of economical remote support services to assist your organization to manage and troubleshoot your existing Microsoft Word solution or help you to upgrade to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, isolating and resolving compatibility problems between different releases of Word, integrating Word with other Microsoft Office apps such as Office Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud access, security and compliance consulting, smart phone synchronization, and online training customized for your special requirements.

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    Progent's Cisco-Premier network consultants can show you how to use Cisco's network management tools alongside a selection of powerful third-party products to create a complete network management solution to keep your network operating reliably, conserve limited resources, protect your data, recover rapidly from hardware breakdown or deliberate assaults, and allow you to expand or reassign valuable resources sensibly and economically as your company grows.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and carry out an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 offers significant improvements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and Linux support.

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    Progent can assist small and medium-size organizations to configure efficient endpoint management solutions for maintaining endpoints used by offsite workers.

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    Progent's expert solution designers and software developers can help your company to create customizations to Microsoft Dynamics GP that support the unique needs of your business while retaining the advantages of seamless Windows integration and connectivity. Progent can also offer expertise with a variety of software development technologies that can be used to build user-interface and data integrations with Microsoft GP/Great Plains. These tools include Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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    Cisco's Small Business family of APs are Linux-based devices engineered as entry-level Wi-Fi APs for small offices. Progent's Cisco CCIE-certified wireless network experts offer online or on-premises configuration and debugging support to help your organization to design, implement, upgrade, optimize, manage and troubleshoot Cisco Small Business Wi-Fi AP environments of any scale or topology.

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    Progentís Microsoft certified consultants offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain an advanced application-layer aware firewall that can secure your business system from attack by outside and inside sources. Forefront TMG and ISA Server perform deep inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these products to detect many threats that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through expert planning and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft consultants can help you to install Microsoft Forefront TMG 2010, maintain any version of ISA Server, or migrate from ISA Server environments to Microsoft Forefront TMG.

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    Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to each customer. The discipline of documenting and organizing support records results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

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    Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange 2016 such as designing high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your VMs, databases and logs; configuring hardware load balancing for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progentís data center IT services are intended for businesses with hardware housed at IDCs or data center colo hosting sites and requiring timely in-person service at the colo site plus off-site help from Microsoft and Cisco Premier Certified experts. Progent provides a complete range of data center and data center and colocation consulting services such as network topology analysis, Windows and Linux server installation and support, troubleshooting for server and telecommunications infrastructure, design and installation of zero-downtime configurations, defining and deploying layered security structures, firewall integration and support, designing load balancing environments, and creating fault tolerant server and storage clustering systems.

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