For business computer networks located in the state of Idaho, Progent's Microsoft qualified engineers can provide remote phone assistance and troubleshooting to fix your network systems troubles fast and affordably. Progent has acquired enterprise-grade expertise, sophisticated utilities, and support knowledge bases to diagnose and resolve IT problems without the expense and delays associated with onsite technical service calls. In case your Idaho small business is situated beyond the larger metro areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your nearby computer support options may be limited in skills, or unavailable during urgent situations. This results in a office network that is unusable or causing wasted time due to technical problems continuing for too long. Progent's team of field proven network professionals average more than ten years of real-world industry experience, in the trenches of IT support, performing a extensive range of technical projects for a varied range of customers. This means you get not only the technical know how needed for the task, but a professional with field proven methods for applying those skills to assist with efficient network solutions.

SharePoint 2019 Configuration and Development Consulting
SharePoint 2019 incorporates much of the modern look and feel drawn from SharePoint Online, serving as a transitional platform between the traditional UI of SharePoint 2016 and the new SharePoint environment. Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide economical remote and onsite consulting expertise, software development, and debugging services for businesses of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist you design and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud infrastructure into a seamless information management system. To learn more, visit SharePoint 2019 and SharePoint Online expertise.

IT Consulting for Local Governments and School Districts
Progent has extensive experience delivering a broad range of remote network support and emergency troubleshooting services to local governments and schools throughout the U.S. Progent is among the pioneers in delivering advanced remote IT support and has delivered network support to organizations in every state. Progent's online IT consulting for local governments eliminates travel costs and resolves problems faster than on-premises service calls.

PC Desktop Support Services
Progent can deliver a wide range of cost-effective services to help you company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop PC consulting services include Windows 11 planning and deployment consulting, Windows 10 planning and migration consulting, Windows 8.1 support, Microsoft Windows 7 maintenance, Microsoft Office and Microsoft 365 integration and training, and 64-bit computing upgrades.

Examples of Remote Support Services Offered by Progent for Cisco Routers
Some of the popular remote Cisco router consulting services available from Progent's certified Cisco experts include configuring domain name, IP addressing, routing maps, T1, and user accounts; setting up iBGP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing configuration, line settings and BGP peering arrangements; updating router's IOS image; validating failover; troubleshooting VPN problems; producing a network diagram and documenting router setup; plus security and fault tolerance strategy.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service provides comprehensive hosting of a small organization's servers in an environment that delivers the maximum level of availability and scalability and is in addition simple to migrate to any data center. Progent's Private Cloud hosting services are built on proven virtualization techniques that enable small and midsize companies with mixed- platform environments to save significantly on the costs of capital equipment, system maintenance, and network management while achieving world-class reliability and an unmatched degree of vendor independence. Learn more about Progent's ProSight portfolio of managed services for small organizations.

Advanced Project Management Consultants
For advanced project management support, Progent can provide the services of senior information technology experts with decades of experience as technology project managers for program development, business systems deployment, and business process engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer advanced management skills to help enterprise clients to adhere to best practices to make sure strategic projects are successfully completed on time and on budget.

Microsoft Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 experts can provide a variety of network consulting services to help companies of all sizes to maintain, administer, and troubleshoot IT systems that include desktops, laptops, tablets, or smartphones based on Microsoft Windows 8.1. Progent's consultants also offer Windows 10 migration assistance and Windows 11 upgrade support.

Temporary Staff Augmentation Services
Progent's short-term staff augmentation services allow organizations to meet the need for network professionals without dealing with the costs and delays that come with identifying and recruiting experienced technical help and without adding to your full-time head count. To find out about Progent's short-term IT staffing services, see Progent's temporary IT staffing services.

Private Cloud Integration and Hosting Services
Progent utilizes the Flexential Tampa colocation center mainly to deliver private cloud hosting. Progent has a group of IT consultants based in the vicinity of Tampa, and Progent also offers online support from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran disaster recovery/business continuity preparedness experts. Progent can also assist you to plan and implement a migration to the Flexential facility with services such as planning system architecture, specifying hardware, system setup and testing, debugging, setting up online management, and educating your network support team. To learn more, visit Progent's cloud hosting service at Flexential Data Center in Tampa FL.

Consulting and Troubleshooting Expertise for System Center 2016 Operations Manager (SCOM 2016)
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and maximum availability for critical workloads by offering unified, cross-platform tracking of physical and virtual infrastructure installed throughout on-premises datacenters and cloud environments. Progent's consulting group offers advanced remote and onsite expertise to help organizations of all sizes to plan, integrate, tune, update and repair SCOM 2016 deployments. Progent's Operations Manager 2016 consulting experts can assist you to migrate to Operations Manager 2016 from earlier releases or from other monitoring platforms, or integrate multiple monitoring systems into a unified IT management ecosystem. Progent can also show you how to extend your SCOM 2016 environment to incorporate infrastructure hosted on public clouds by delivering Microsoft Azure integration consulting and Amazon AWS hybrid cloud expertise. In addition, Progent can assist you migrate from SCOM 2016 to more recent versions including SCOM 2019 and SCOM 2022 .

Barracuda Backup Cloud and Offsite Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription backup/restore service for small and mid-size businesses. A Barracuda Backup solution can incorporate a purpose-built hardware appliance manufactured by Barracuda or a software-based appliance with similar functionality but which uses your own storage infrastructure. Barracuda Backup protects vital company data produced on-premises, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to assist your business to design, integrate, operate and troubleshoot a BDR solution based on Barracuda technology. For details, visit Barracuda Backup and disaster recovery consulting and management.

Citrix XenServer Support Services
Progent's Citrix certified XenServer virtualization consultants can assist you to evaluate the strategic advantages of XenServer and other Citrix products, and can assist you to design, validate, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can in addition assess your current Citrix technology deployment and show you how to enhance consolidation, performance, security and compliance, uptime, and recoverability.

VMware NSX Virtual Networking
VMware's NSX network virtualization platform enables you to create entire networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the recovery datacenter. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist your organization to design, configure, test and manage a disaster recovery solution based on VMware SRM and VMware NSX.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified cybersecurity experts can assist organizations of all sizes with any facet of IT security. Progent can help create cost-effective security solutions that guard a small office from advanced malware attacks or Progent can plan, deploy, and manage a comprehensive security strategy for hybrid networks that accommodate local, online, and mobile users accessing IT resources distributed across a mix of physical sites and various clouds.

Contact a Progent Network Consultant
To see how you can get in touch with a Progent network consultant for remote or onsite support, phone 1-800-993-9400 or visit Online Computer Support.



An index of content::

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    Progent can assist businesses of all sizes to move any part of their computing infrastructure to Microsoft Azure. This can streamline IT management and reduce hardware investments. Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud computing models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and resources and make sure you sidestep the common mistakes small companies make when migrating to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also show you how to prepare firewalls and VPN tunnels and to integrate iPhones and iPads and Android handhelds.

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    Cisco's Catalyst line of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the configuration and control of Wi-Fi access points, optimizing Wi-Fi performance by limiting the effect of RF congestion, improving wireless uptime with rapid auto-failover, and strengthening security by identifying threats and analyzing traffic content based on user type and locale. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's modern Wi-Fi controller solutions.

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    Progent can assist your company to create, implement and troubleshoot a backup plan based on MSP360 technology. MSP360 enables file or image backup/recovery for virtual machines and physical machines, supports all leading public clouds, and permits businesses to build a backup ecosystem with a low Recovery Time Objective (RTO) and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup environment to prevent data loss resulting from human mistakes, system glitches, malicious insiders, and external assaults like ransomware. To find out more, go to ProSight Data Protection Services 360 Backup services.

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    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has few competitors. Mid-size companies who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

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    Progent is a leader in economically providing enterprise-class network help to small companies. Progent's achievement in addressing the IT service needs of the chronically underserviced small company market is the cumulative result of major technical and process breakthroughs that have removed much of the conventional expenses out of managing IT service, added unmatched technical skill into the IT service system, and significantly streamlined the repair cycle.

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    Progent's Ekahau-certified Wi-Fi network design consultants can help your business to plan, install, tune, manage and debug a Wi-Fi solution customized for your environment. Progent can provide remote or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for resolving RF issues, and Ekahau Insights for managing the performance of multiple Wi-Fi networks.

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    Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the world's most familiar office productivity programs. Progent's Apple-certified Mac consultants can show you how to set up Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows-powered platforms so that Mac users can access the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who use Windows. Progent's engineers have experience with both Mac and Windows platforms and can provide service for networks that combine Apple Macintosh with Microsoft Windows computers with complete resource sharing, or networks which intentionally restrict collaboration between Apple Mac and Windows users.

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