If your business information network is in Idaho you now have fast online help from a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE expert to resolve complex problems that threaten your computer network. Progent maintains one of the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consulting experts accessible online of any independent support firm in the U.S. Rates are competitive, billing is by the minute, engagement is immediate, and service is unbeatable.
If your Idaho organization is located away from major urban areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, support from UNIX or Cisco CCIE engineers could be problematic during an urgent situation. This could mean a drop in productivity for your company, upset customers, idle workers, and distracted executives. By calling Progent's online services, you can get in touch with a Premier professional who can provide expertise when you have to have it to get your network running.
Because Progent bills for telephone-based help per minute, your company owes only for technical help provided. Progent requires no startup fee. Many remote consulting companies apply significant minimum payments or bill for every fifteen minutes or longer. Progent's by-the-minute granularity and straightforward pricing policy save you from unexpectedly large tabs for fast fixes.
If your Idaho company requires online assistance for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, go to Progent's remote help, call 866-776-4368, or see Contact Progent.
What Makes Progent's Online Technical Support Services Unique?
Progent's experienced staff of online consulting professionals possesses a broad range of in-depth information technology skills. This allows Progent's online technical support experts to deal successfully with the most complex network trouble more quickly than is feasible with ordinary independent support organizations or with the internal IT resources commonly available to small or mid-size businesses. Progent has developed the tools and experience to fix technical issues efficiently in many different computer environments that feature combinations of UNIX/Linux, Solaris, macOS and OS X, Microsoft, and Cisco technologies. (See Progent's client testimonials.)
Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE service specialists have earned professional credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote support team members also hold a number of key Cisco credentials such as Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
In order to help companies that run environments incorporating a combination of UNIX, Linux, Solaris, macOS and OS X, and Microsoft operating systems, Progent's online support group can provide the help of consultants with prestigious Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). For delivering company-wide security expertise, Progent provides online contact with engineers who have qualified for a variety of security certifications including CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers. The range of Progent's technical knowledge combined with Progent's team-oriented approach to repairing technical difficulties streamlines service escalation, if appropriate, to specialists with relevant competence to deal with unusually tough jobs. This speeds up resolutions of urgent network problems, prevents network downtime, and reduces maintenance invoices.
For organizations in the state of Idaho, Progent enables fast remote contact with a UNIX/Linux, Sun Solaris, macOS or OS X consultant for urgent assistance to troubleshoot technical problems that are threatening business productivity but are outside the scope of your local network service resources. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Certified engineers can interface with your network via state-of-the-art remote troubleshooting utilities in order to deliver fast and efficient diagnosis and resolution of critical IT issues.
Troubleshooting Services Progent's Remote Support Experts Can Provide Your Idaho Business
Progent's network consultants can provide advanced assistance for a comprehensive array of UNIX/Linux, Apple OS X, Cisco, and Windows technologies such as:
Remote Support Services for UNIX, Linux, Sun Solaris, and Apple macOS and OS X Environments
Progent's UNIX, Linux, Solaris, and macOS and OS X online technical service team can assist Idaho small businesses with a broad array of information products and technologies including system architecture, messaging solutions, security consulting for networks and company processes, Windows coexistence with UNIX/Linux, Solaris, or macOS and OS X systems, VMware products for processor consolidation and streamlined administration, and migration from out-of-date applications to current environments powered by updated versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft Windows.
Progent's service professionals can provide remote technical help for systems based on popular versions of the UNIX platform such as:
Apple macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Silicon Graphics IRIX or common Linux platforms including
Debian GNU/Linux and
Cisco Network Architecture and Security Solutions
Progent leads the network support industry for providing immediate and affordable access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are sought-after network engineers who qualify for this rare credential by passing thorough testing administered by Cisco. Most CCIEs are hired by big corporations or national Internet service providers, and as a result their skills are not readily available to the general public.
Progent is one of the only IT technology service firms that ensures that CCIEs stay accessible to support small and medium sized businesses. Also, Progent offers fast access to a Cisco CCIE by telephone so your company can get immediate help for critical system issues that are hurting your business but are not within the competence of your ordinary IT maintenance resources. Progent's CCIE consultants can tie into your environment by means of sophisticated remote troubleshooting technology to execute rapid and affordable analysis and remediation of urgent system problems. For more information about Progent's services for Cisco infrastructure, refer to Cisco Network Engineering Support.
Microsoft Certified Partner for Online Expertise for MS Windows
Progent's Microsoft-expert remote support professionals offer network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can assist you with a wide range of platform practice areas such as
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment,
Skype for Business Server configuration support and Lync Server 2010 maintenance, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring,
Microsoft System Center 2012 Operations Manager monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Premier Security Experts
Progent provides you access to qualified CISM, CISSP and ISSAP security consultants who offer a variety of security services to improve the defenses of your UNIX/Linux, Solaris, or Apple macOS and OS X network against attacks or assist you to recover quickly from an assault. Security solutions offered by Progent include: extensive security audits using technologies such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and utilities from Metasploit and Nikto; quick recovery from virus and worm assaults; setting up firewalls; planning secure techniques for remote and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring. To read additional information concerning Progent's security services for small and medium-size companies, go to Progent's Engineering Expertise for System Security.
Business Applications Support: Training, Custom Development, Troubleshooting
Progent's Apple Mac technology consultants can support the creative facets of Mac environments by offering help services and training in imaging, audio, and motion video. Progent's support professionals offer help in a range of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Group can supply professional consulting expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft business applications including Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Help Desk Service and Outsourcing Alternatives
Progent offers a selection of programs for Help Desk services that include UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Help Desk Support Services, and Call Center Process Consulting and Staffing Services.
Progent's Call Center Outsourcing Services are designed mainly for companies who require the timely availability of a professional Help Desk Call Center but who have relatively small budgets and internal support resources. Progentís Virtual Help Desk is a transparent supplement to your current Helpdesk team. Progent can operate as a main Help Desk Call Center for your business, serve as an escalation alternative for the most challenging technical problems, or be ready in overflow situations when your other resources are too busy. Progent's Call Center Consulting Services can aid you in establishing an efficient new Help Desk Call Center or improving your current one, selecting or customizing Help Desk application software to address the special needs of your business, or providing temporary staff to operate remotely with your internal Help Desk resources to deal with demanding scenarios such as software migrations. For additional information about Progent's Call Center support and outsourcing services, go to Progent's Call Center Services.
Progent's Remote Service Technologies
Progent has developed a set of optimized technologies, evolved over years of use, focused on promoting the most advanced quality of efficiency for delivering remote engineering help and repair for small and medium-size company information networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access allows the experts of Progent's online support team to connect to your environment remotely without breaching network security.
Progent's powerful service reporting system includes comprehensive histories of all support delivered to Progent's customers. Every authorized Progent team consultant has access to the details of services delivered to each customer by any staff member. This database of issues and resolutions is structured as a readily searchable internal knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's certifications with key vendors including Cisco and Microsoft make available other extensive technical support databases as well as to vendors' internal support personnel that allow Progent's online service specialists to find the best solutions promptly.
Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Specialist Now
To find out how you can contact a UNIX/Linux engineer or a Cisco certified CCIE for urgent online engineering help in Idaho, phone 1-800-993-9400 or visit Urgent Remote Network Help.