If your company IT network is in Idaho you can have fast phone-based access to a UNIX or CCIE-certified engineer to resolve critical problems that threaten your computer network. Progent maintains among the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified support professionals accessible remotely of any independent support firm in the country. Rates are affordable, billing is per minute, engagement is immediate, and service is world class.
In case your Idaho organization is situated far from more populated urban neighborhoods like Boise City, Pocatello, Idaho Falls, or Lewiston, contact with UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE experts could be limited when you have a crisis. This can result in lost revenue for your company, upset customers, idle employees, and distracted management. By utilizing Progent, you can get in touch with a Certified consultant who can provide assistance whenever you need it to get your information system on line.
Because Progent bills for remote help by the minute, your company is invoiced just for technical help delivered. Progent imposes no initialization surcharge. Some online consulting firms have large minimum time requirements or bill for each quarter hour or more. Progent's fine granularity and simple billing model save you from unexpectedly large invoices for quick fixes.
If your Idaho company requires remote support for UNIX/Linux, Sun Solaris, macOS and OS X or Cisco technology, visit Progent's remote support, call 866-776-4368, or see Contact Progent.
What Makes Progent's Online Support Services Special?
Progent's experienced team of remote support professionals offers a wide array of world-class information technology skills. This enables Progent's online service experts to resolve the most complex network trouble more quickly than is possible with ordinary third-party support organizations or with the internal support staff commonly found in small or mid-size businesses. Progent has developed the technology and skills to fix technical issues economically in a wide variety of network environments that incorporate mixtures of UNIX/Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco technologies. (Refer to Progent's client testimonials.)
Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE consultants have been awarded advanced credentials such as Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online support team members also have a number of high-level Cisco certifications including Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To help businesses who run environments incorporating a mix of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows technology, Progent's online service group makes available the help of support specialists have earned prestigious Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). To provide advanced security expertise, Progent offers remote support from engineers who hold important security certifications such as CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants. The scope of Progent's expertise coupled with Progent's cooperative approach to repairing technical problems streamlines trouble ticket escalation, when called for, to specialists with sufficient background to resolve particularly tough jobs. This speeds up remediation of urgent problems, avoids system disruption, and reduces technical support invoices.
For companies throughout Idaho, Progent allows immediate remote access to a UNIX, Linux, Solaris, Apple macOS or OS X specialist for critical assistance to repair network problems that are hurting productivity but are not within the scope of your in-house network support group. Progent's UNIX, Linux, Solaris, macOS and OS X, and Cisco CCIE-Premier consultants can connect to your network using the latest remote troubleshooting technologies that allow them to deliver fast and economical analysis and repair of critical computer problems.
Services Progent's Phone-based Consulting Specialists Can Provide Your Idaho Company
Progent service specialists can offer expert support for an extensive array of UNIX/Linux, Apple, Cisco, and Microsoft products and technologies including:
Online Support Services for UNIX, Linux, Sun Solaris, and Apple macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote network support staff can assist Idaho companies to maintain a large assortment of IT products and technologies including network infrastructure, messaging support, security expertise for networks and business operations, Microsoft Windows coexistence with UNIX/Linux, Solaris, or macOS and OS X systems, VMware products for processor consolidation and centralized administration, and moving from legacy systems to contemporary solutions based on updated versions of UNIX/Linux, Solaris, Apple macOS and OS X, or MS Windows.
Progent's support experts offer remote technical help for computers based on popular versions of the UNIX operating system including:
Apple macOS and OS X,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SGI/Irix or mainstream Linux packages including
Cisco Network Architecture and Security Solutions
Progent is unmatched in the computer support arena for providing fast and economical access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level networking consultants who are awarded this prestigious certification by passing thorough examinations given by Cisco. In most cases CCIEs are hired by big corporations or nationwide ISPs, and so their skills are not conveniently available to the general public.
Progent is one of the only computer service providers that ensures that Cisco CCIEs are available to support small and medium sized organizations. In addition, Progent offers quick communication with a Cisco CCIE via phone so your company can receive immediate assistance for urgent network issues that are hurting your business but are not within the scope of your ordinary system support group. Progent's CCIE consultants can tie into your network using state-of-the-art on-line support tools to provide rapid and economical analysis and resolution of urgent system anomalies. To see more concerning Progent's support for Cisco infrastructure, see Cisco Network Engineering Expertise.
Microsoft Certified Partner for Phone-based Technical Support for Microsoft Windows
Progent's Microsoft-certified online support experts can deliver computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a wide range of platform expertise such as
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 support,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 development,
Skype for Business planning and deployment support and Lync 2010 maintenance, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring and analytics,
Microsoft System Center 2012 Operations Manager network monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Certified Security Specialists
Progent offers you access to expert CISM, CISSP and ISSAP security professionals who can deliver a range of security services that can bolster the immunity of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X network against attacks or help your business to recuperate fast from an assault. Security solutions offered by Progent include: in depth security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds and Nikto; efficient recovery from virus and worm attacks; setting up firewalls; planning safe architectures for remote and mobile access; protecting your email system against viruses, spam and DHA attacks; and setting up continual network monitoring. For additional information on Progent's security support for small and midsize businesses, visit Progent's Engineering Support for System Security.
Business Applications Support: Training, Development, Problem Solving
Progent's Mac technology experts can support the creative aspect of Macintosh environments by providing help services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video post-production studio.
Progent's Application Experts Group offers professional engineering support and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. To find out additional information about Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Help Desk Call Center Service and Outsourcing Options
Progent offers a variety of programs for Help Desk services including UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Call Center Consulting and Staffing.
Progent's Help Desk Outsourcing Services are intended primarily for businesses who require the immediate availability of an effective Help Desk but who have limited funds and IT management bandwidth. Progentís Virtual Help Desk is a seamless extension of your current Help Desk resources. Progent can operate as a main Help Desk for your organization, serve as an escalation resource for tough network issues, or be ready in those instances when your ordinary resources are swamped. Progent's Call Center Consulting Services can assist you in building an effective new Help Desk or enhancing your existing one, evaluating or customizing Help Desk Call Center application software to meet the particular requirements of your business, or providing temporary staff to work remotely in conjunction with your internal Help Desk group to handle demanding events such as software migrations. To read additional information about Progent's Help Desk Call Center outsourcing, visit Progent's Call Center Support.
Progent's Remote Support Tools
Progent has deployed a collection of customized technologies, refined during years of use, dedicated to promoting the most advanced quality of efficiency for providing online technical support and repair for small and medium-size company IT networks. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN online connectivity permits the consultants of Progent's remote service group to connect to your network remotely without compromising corporate security.
Progent's highly evolved service reporting system keeps extensive records of all service provided to Progent's clients. Each authorized Progent staff engineer has access to the specifics of services delivered to every customer by any team engineer. This archive of problems and fixes is structured as an easily searchable internal database that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's partnerships with major vendors including Cisco and Microsoft permit access to additional extensive support knowledge bases as well as to vendors' internal technical staff that allow Progent's online service specialists to find the optimal solutions promptly.
Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Assistance Specialist Immediately
To learn how to contact a UNIX, Linux, Solaris, macOS or OS X engineer or a Cisco CCIE for emergency online engineering assistance in Idaho, call 1-800-993-9400 or go to Urgent Online Computer Support.