Idaho Computer Network Technical Support
for Small and Medium-size Business Computer Networks:
Online Assistance and Troubleshooting
For small company networks located throughout the state of Idaho, Progent's Microsoft certified consultants can provide online assistance and remote troubleshooting to repair your network systems problems quickly and affordably. Progent has developed enterprise-class expertise, sophisticated utilities, and support knowledge bases to diagnose and fix computer network problems while avoiding the high cost and time delays associated with onsite service calls. If your Idaho organization is located beyond the larger urban areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your nearby network support choices may be limited in technical capability, or unavailable during urgent situations. This results in a network environment that is unstable or causing wasted time due to technical issues going unresolved for too long. Progent's team of expert network consultants average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a extensive range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with demonstrated methods for applying that expertise to assist with affordable network solutions.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help your organization plan, deploy, administer and troubleshoot VMware vSphere-powered virtualization ecosystem for local networks, cloud environments, or hybrid deployments. Progent's VMware vSphere consultants offer world-class expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility.
CISM-certified Cybersecurity Management Consultants
Progent can provide the expertise of CISM Premier network security management consultants. The Certified Information Security Manager (CISM) committee describes the basic capabilities and worldwide standards of performance that information security managers are expected to master. It gives business management the confidence that those who have qualified for their CISM credential have the background and knowledge to deliver efficient security administration and consulting consulting.
Progent's Consulting Services for SQL Server 2016
Microsoft SQL Server 2016 offers significant enhancements in performance, scale, security and compliance, high-availability, mobile computing integration, plus integrated BI. New features include PolyBase for handling relational and non-relational databases in one appliance for big data applications, Jason integration, Row-level Security, Mobile Report Publisher, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts offer remote and onsite support to assist organizations of all sizes to design, implement, manage or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM). In addition, Progent's SQL Server 2019 upgrade experts can help you to move to a newer version of SQL Server.
Consulting and Support Expertise for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure management products and is designed to offer a unified mechanism for configuring and managing virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can assist organizations of any size with any aspect of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to migrate efficiently from older versions of VMM, design processes for creating and deploying virtual machines and VM hosts, design high-availability compute and storage clusters, connect your datacenter resources with public cloud services, set up virtual switches, develop and debug PowerShell scripts, and assist you to evaluate the potential advantages of new technologies like Storage Replica and Host Guardian Service. Progent's hypervisor professionals offer world-class Windows Hyper-V consulting and VMware vSphere expertise.
Broad and Deep Experience with Business Information Networks
Progent’s group of over 100 network experts means customers can take advantage of the leverage of more than 1,000 years of cumulative experience and collective information to resolve the most troublesome computer problems. Progent’s certified information technology engineers possess the knowledge and experience to identify solutions fast and deliver them cost effectively.
ERP Consulting and Development Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates more than a quarter century of background helping manufacturing and service organizations to manage complicated supply chains and streamline critical business processes in order to bring products to market fast and meet customer schedules dependably. Progent offers the skills of an ERP specialist with over two decades of experience with the SyteLine/CloudSuite Industrial platform. Progent can provide online or on-premises consulting that can range from as-needed guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, application development, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, training, and database administration. To find out more, visit SyteLine/Infor CloudSuite ERP Consulting Services.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly from a ransomware attack. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Ransomware Forensics Investigation Services
Progent's ransomware forensics services involve tracking and describing the ransomware attack's storyline across the targeted network from beginning to end. Progent's ransomware forensics experts can preserve the evidence of a ransomware attack and carry out a comprehensive forensics analysis without disrupting the processes required for business resumption and data restoration. You can use Progent's ransomware forensics documentation to combat future ransomware attacks, validate the recovery of encrypted data, and comply with insurance carrier and regulatory reporting requirements
World-class Cisco Help from Expert CCIE-certified Engineers
Progent is the leading source of easy, quick, and affordable access to Registered Cisco CCIE support professionals. CCIEs are elite network experts who earn this top-level classification only as a result of thorough examination by Cisco. CCIEs can handle even the most complicated problems associated with network design, implementation, repair, and maintenance. Progent’s CCIE professionals cooperate closely with Cisco engineers in analyzing issues with Cisco's IOS platform and developing fixes or acquiring patches to correct problems. Progent offers fast access to a CCIE by phone so you are able to get immediate assistance for complex network troubles that are impacting business efficiency but are beyond the expertise of your local network support resources.
365 Total Backup (formerly Altaro Office 365 Backup) for Microsoft 365 Data Protection and Disaster Recovery
Microsoft 365 provides rudimentary archiving but does not include native support for crucial data protection services like Exchange backups or long-term point-in-time data recovery for OneDrive or SharePoint. Hornetsecurity's 365 Total Backup (formerly called Altaro Office 365 Backup), provides a full-featured BDR solution for automatic backup and quick restoration of all your company's Microsoft 365 mailboxes, Microsoft Teams Chats, SharePoint sites, OneDrive files, and the contents of Windows-powered endpoints. Progent is an authorized Hornetsecurity/Altaro partner and offers ProSight Data Protection Services 365 Total Backup to provide comprehensive management services for Hornetsecurity's 365 Total Backup suite. ProSight Data Protection Services 365 Total Backup provides an affordable backup-as-a-service (BaaS) solution that guards Microsoft 365 subscribers against data loss resulting from user or system error, malicious deletion, and malware attacks like ransomware. To read more, go to ProSight DPS 365 Total Backup services for Microsoft 365.
Upgrade Support for Microsoft Skype for Business Server
Skype for Business Online has been retired and has been superceded by Microsoft Teams. Progent's Microsoft-certified Skype for Business experts offer consulting and troubleshooting aid to help your organization to manage your local Skype for Business deployment or migrate to a hybrid architecture that federates your local Skype for Business deployment with Microsoft Teams. Progent can assist you to design and execute a cost-effective topology for Teams that provides high availability and scalability. Progent can also verify your communications security strategy. If you want support migrating to Microsoft Teams, call Progent's planning and migration services for Microsoft Teams and Teams Premium.
MSP360 Backup Solutions
Progent can assist your company to design, deploy and troubleshoot a backup/restore solution based on MSP360 technology. MSP360 enables file or image backup/recovery for VMs and physical machines, works with all popular public clouds, and permits you to create a backup ecosystem with a minimum Recovery Time Objective and a granular RPO. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup environment to protect against data loss resulting from human mistakes, computer errors, malicious users, and malware attacks like ransomware. For details, go to ProSight DPS 360 Backup solutions.
Expert Support for Systems at Colocation Data Centers
There are hundreds of world-class data center colocation sites in larger cities throughout the United States. Progent's Internet data center consulting professionals can improve your system’s fault tolerance and performance by helping you choose a colocation facility that addresses the specific needs of your organization including geographic proximity, space, communications, budget, and value-added features and services. Progent’s data center support services are intended for companies with hardware located at colocation hosting facilities and requiring timely in-person help at the co-location facility plus remote help from Microsoft and Cisco Certified professionals. Progent offers a selection of colocation center support services such as network architecture evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and telecommunications infrastructure, design and deployment of non-stop systems, architecting and implementing layered security defenses, firewall configuration and support, designing load balancing environments, and planning fault tolerant server clustering systems.
Talk to a Progent Network Support Expert
To find out how you can access a Progent computer support expert for online or on-premises assistance, phone
An index of content::
Wireless Case Studies
Proxim Wireless Case Study
Progent provided a wireless networking solution that enabled a school to increase efficiency and eliminate the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for connecting separate locations as far as 2.5 miles apart and can extend to even longer ranges. This wireless solution offered improved bandwidth and dependability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it offered immunity to outside interference.
Cisco Experts Network Consulting Expert Training
Immediate IT Training Remote Consulting
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent has little competition. Small companies who work with trusted freelance service providers or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, secure, and productive.
Configuration Cisco Certified Design Professional (CCDP)
Microsoft Certified Systems Administrator (MCSA) Small Business IT Consulting Companies
Progent provides customers the services of engineers who have been awarded some of the computer industry's most prestigious certifications. Progent believes that clients have the right to know that their IT support providers have formal testing as well as extensive real-world backgrounds so that Progent's customers can use Progent's service with trust. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings priority for substantially better vendor assistance than is offered to non-certified service providers, allowing Progent to deliver clients a higher level of computer service. In addition, recognized certifications such as CISM or CISSP for IT security can help corporate customers to show compliance with regulatory requirements by using the assistance of recognized IT professionals.
Exchange 2010 Upgrade Consultants
Consultancy Microsoft Exchange 2010 Migration
Progent's Microsoft and Cisco-certified network experts can help your organization to assess the benefits of Microsoft Exchange Server 2010 for your company and can help your IT staff to plan and implement a smooth upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Exchange 2007 Server that will offer quick ROI by increasing your productivity, cutting the cost of equipment and support, streamlining management, and integrating your key communications technologies.
Consultants SCCM Application Management
SCCM Cloud Integration Technology Consulting
System Center Configuration Manager automates software deployment at scale, centralizes security and compliance settings management, inventories network resources, protects against corporate data leakage, provides health monitoring, enables secure end-user self service, and offers a common control mechanism for administering mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud experts can help businesses of any size with any facet of designing, implementing, operating and repairing a System Center Configuration Manager solution for on-premises, cloud, or hybrid environments.
UNIX Upgrade Help
Solaris-Windows Migration Consultants
Progent can help you to design and execute a smooth migration from a Solaris-powered information environment to a network based on Windows and suited for supporting Microsoft's familiar office productivity products, commercial applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and software development experts can help you guard your information and reduce business discontinuity by developing an efficient migration plan that preserves your existing investments in Solaris software and technology. UNIX-to-Windows transition consulting expertise offered by Progent include evaluation of current environment, migration strategy and validation, Microsoft Exchange migration services, information and application software porting, and processor and mass storage migration and consolidation.
Mac Architecture Consultants
Mac Network Engineer
Progent's Apple Mac support engineers can assist you with a broad range of system infrastructure areas such as system architecture, remote and mobile access, internetwork communication, security, and emerging technologies including VoIP and high-speed wireless networking. For business networks built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and depth to deal with the complexity of planning, configuring, and maintaining a system infrastructure that is robust, safe, productive and supportive of your business objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Xsan storage area network systems. Progent can also give you access to certified experts to support Cisco routers and switches.
Microsoft MAS 90 Design Firm
Retail Management System Application Consultant
Besides offering the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, administration help, upgrade assistance, and 1-on-1 or group webinar training classes tailored to meet your specific needs. Progent's consultants also can show you how to build and maintain a secure, robust server and communications foundation to run your ERP, MRP and accounting applications.
Microsoft Expert SQL Server 2019 Enterprise Professionals
SQL Server 2019 and Power BI Network Consulting
Progent's Microsoft-certified SQL Server 2019 experts can help your organization to assess the business case for migrating to SQL Server 2019 and can provide fast online or on-premises contact with experts in system design and integration, application development, database administration, and cybersecurity.
Windows, UNIX, Solaris Professionals
Windows and UNIX Consulting Services
If your company network combines UNIX, Linux or Sun Solaris platforms with MS Windows, Progent can help you to integrate your IT resources into a cohesive network that permits all your operating systems to run side by side for simple management, seamless information exchange, high availability, enhanced throughput, and tight protection. Progent's UNIX and Windows coexistence assistance services feature IT infrastructure integration and support, support for Windows services for UNIX, online network monitoring and management, remote network help and troubleshooting, in-person technical support, and Helpdesk outsourcing.
Cybersecurity Organization NodeZero Cybersecurity Pen Testing
NodeZero Certified PEN Testing Security Audit Services
Progent's certified cybersecurity experts can run NodeZero-based threat assessments to verify your security defense systems and policies are correctly set up and effective.
System Center 2016 Operations Manager Support and Integration
System Center 2016 Support and Setup
Microsoft System Center 2016 provides important enhancements in the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; unified management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff offers world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
Windows Training
Education Network
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Mid-size companies who work with familiar independent consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and efficient.
Les Kent has a 35-year history of effective technology integration, business management, sales, and operations. He has shown a knack for developing elegant IT solutions while working as a system designer, software developer, project manager, implementation expert, and troubleshooter for small businesses, new ventures, and global enterprises.
Microsoft SBS 2003 Technology Consulting Services
Technology Consulting SBS
Microsoft Small Business Server is a low-cost collection of essential servers that offers the basis for a powerful but easy-to-manage information. The technical sophistication of the Microsoft .NET components included with Small Business Server 2011 requires a network support expert with real-world background planning and building cohesive, comprehensive business technology solutions. Progent's Microsoft SBS Server consultants have an average of more than 10 years of background supporting computer systems founded on Microsoft platforms. This background assures you results in installing, managing, and troubleshooting IT environments that include the Microsoft SBS Server suite of servers and applications.
Live Communications Server Professionals
Top Microsoft Live Communications Server Consultant Services
Microsoft Office Communications Server delivers IM and presence as part of a scalable, world-class solution offering advanced protection, seamless compatibility with popular Microsoft products, an extendable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can benefit from lower costs and improved operational efficiencies, enhanced worker productivity, and stronger IP protection with this easy-to-manage, fault-tolerant IM platform. Successful deployments of Microsoft Office Communications Server require extensive planning and consideration before installation. Progent's Microsoft-authorized professionals can provide the skill necessary to realize all the benefits of Microsoft Office Communications Server throughout your entire corporation.
Windows 11 Power Automate Configuration
24x7 Technical Support Services Windows 11 and TCP
Progent's Windows 11 experts offer a variety of services for Windows 11 such as cloud integration, mobile device management, telecommuter access, security and compliance, streamlined deployment, and Call Center services.
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