For business networks located throughout the state ofIllinois, Progent's Microsoft and Cisco certified technical team members can provide online assistance and troubleshooting to fix your network systems troubles fast and affordably. Progent has acquired top-notch skills, software tools, and support databases to diagnose and fix network problems without the expense and delays normally associated with onsite technical service calls.

If yourIllinoisbusiness is located outside of the larger urban areas such asChicago, Aurora, Rockford, or Naperville, your nearby network systems support choices may be limited in technical capability, or not available during a crisis. This can result in a network that is unusable or causing wasted time due to technical issues continuing for too long. Progentís staff of network professionals average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a varied range of clients. This means you get not only the technical skills needed for the task, but a professional with field proven methods for applying those skills to assist with excellent network solutions.

MS Project Server Integration and Training
Progent's Microsoft Project Server and Project Online consultants offer advanced online and onsite support for Microsoft Project Server and for Microsoft products that integrate closely with Project Server. Consulting support services offered by Progent include Project Professional set up, SharePoint Server 2013 planning and deployment, SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance,Excel and Office 365 Excel application support, and Office PowerPoint and Visio online classes. Progent offers access to Cisco-certified CCIE engineers to assist you to enhance your environment to support local, branch, home-based, and mobile workers so they can use Microsoft Project Server to work together securely and efficiently. Progent's certified security engineers can assist your IT team to plan and enforce security workflows that protect important business information without disrupting the productive sharing of legitimate data.

Microsoft Desktop Virtualization Support
Microsoft's desktop virtualization solutions reduce the work required for network managers to deploy applications so that they are standardized across a corporate user base, offer the power to control rights to critical information, and allow quick installation of additional or updated desktops. In Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure that powers RDS streamlines client connectivity, enhances responsiveness, tightens data security, unifies administration, and offers an almost seamless client experience. Progent's Windows Server 2016 engineers can help you to assess the strategic benefits of Microsoft's desktop virtualization technologies, configure test and on-line deployments, optimize your system infrastructure to accommodate virtual clients effectively, evaluate and remediate security issues, and educate your network administrators to follow best practices to achieve a fast ROI from client virtualization.

GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was founded in 1999 to certify the knowledge of information technology security professionals. GIAC accreditations are recognized by businesses and institutions throughout the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer expertise with all of the network security services addressed under GIAC certification such as auditing network security mechanisms, event management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

Immediate Help for Urgent Issues
With Progentís urgent online computer troubleshooting services, you can get immediate support for issues that are causing lost productivity. Online support eliminates the long wait and increased cost required for in-person technical service. For typical network administration work, Progentís off-site support engineers can perform most jobs within minutes of receiving a request, instead of forcing you to wait for up to a day for on-site support to show up.

Disaster Recovery/Business Continuity Planning Support
Progent offers high-level online consulting for disaster recovery/business continuity planning, testing, and education to assist your company to respond to possible catastrophes, reduce downtime for your essential network functions, eliminate lost information, and comply with examiners' letters and contractual obligations. Progent's business continuity consultants can work closely with your management and IT administration staff to perform risk analysis, define interdependencies, specify human and physical resources needed to run your business, determine business-critical IT services and define allowable restoration times, qualify hot backup centers, configure secure remote access capability for crucial workers, plan notification mechanisms and define duties for personnel, document a complete recovery plan, and provide training for management and technical staff to carry the business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to create a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster technology proven in Microsoft's massive Azure cloud.

At-home Workforce Expertise
Progent has 20 years of experience helping small and mid-size organizations to plan, deploy, optimize, manage, and troubleshoot computer networks that support an at-home workforce. For information about Progent's expertise for an at-home workforce, go to at-home employees solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help your organization design, deploy, administer and troubleshoot VMware vSphere-based virtualization ecosystem for local datacenters, cloud environments, or hybrid systems. Progent's VMware vSphere consultants can provide world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, fault tolerance, and disaster recovery.

Broad and In-depth Experience with Business Networks
Progentís team of over 100 network experts means customers benefit from the leverage of over a thousand years of combined background and collective knowledge to resolve the most vexing IT problems. Progentís certified information technology consultants have the know-how to identify fixes quickly and implement them cost effectively.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a recognized achievement that represents mastery in network security audit and control. Accredited by the American National Standards Institute, the CISA accreditation has candidates undergo a comprehensive test given by the ISACA international professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional trained to assist businesses in the areas of information systems audit services, information technology governance, systems and architecture lifecycle, information technology support, protection of information resources, and business continuity preparedness.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or on-premises access to a certified CCIE specialist to assist you to plan, deploy, manage and troubleshoot converged communications networks supported by Cisco Unified Communication technology in a local, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive experience helping companies of any size to create collaboration ecosystems by providing expert services that include Cisco Unified Communications Manager (CUCM) and Cisco CallManager system design and deployment, Voice over IP and video phones and soft phones configuration, and Cisco wireless IP phone deployment. Progent can help you with Cisco's entire library of Unified Communications applications like Jabber, WebEx, Unity Connection, Cisco Unified Contact Center Express, and Unified Attendant Console.

Cost-effective Support Solutions
Many small businesses utilize poor metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with inadequate technical background can take several times longer to perform the same job than an experienced Information Technology professional. For example, billing 30% less per hour, but taking three times as long for the same job is not a bargain. Still worse, a badly designed or configured IT environment that is undependable and hard to administer or expand can cost a small business many times over its setup price because of lost productivity. Progent's client testimonials from satisfied companies across the U.S. indicate the efficiency of Progent's service model and the expertise of Progent's staff of IT professionals.

Altaro VM Backup Software for Backup and Disaster Recovery
Altaro VM Backup provides small businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also supports cost-effective backup to Microsoft Azure storage. Headline capabilities include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, item-level recovery options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and for VMware vCenter for managing large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and offers a broad range of consulting services to help you to design, install, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software. To find out more, go to Altaro VM Backup Consulting.

Comprehensive Documentation of Services Provided
Progent provides full and detailed documentation of all support activity to ensure customers do not feel like a hostage to their IT service provider. Progent sends e-mail accounts of support activity shortly after finishing each service task, and also encloses a printed copy along with monthly billings. Complete IT service reporting makes it less disruptive for clients to transfer to a new service organization or assume more service duties in house. Good service reporting also give management the visibility required to determine the value of maintenance services and develop better informed network expense projections.

Consulting for Network Service Firms
Progent's consulting for network support firms allows you to use Progent's information technology engineers while retaining your own brand as a transparent arm of your network consulting team. To learn about Progent's consulting for network service businesses, refer to Progent's consulting services for IT support providers.

Microsoft Exchange Server 2019 Deployment Services
Progent can assist your organization in any facet of your migration to Microsoft Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; planning HA infrastructure for an on-premises, cloud-based or hybrid environment; migrating mailboxes; designing and implementing Windows Hyper-V; setting up hardware load balancing; building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; preparing firewalls; integration with O365; and setting up Outlook. For details, see Progent's MS Exchange 2019 deployment services.

SQL Server Software Programming
Progent's SQL Server application developers can assist you to create and maintain database applications based on Microsoft's SQL Server database platform. Progent follows leading lifecycle management practices to create scalable, manageable SQL Server database applications and knows how to team with a client's IT staff to deliver projects in a timely and cost-effective way. Progent for can assist you to build SQL Server applications by providing a broad array of professional support services including specification of features and scope, data tier architecture, data migration, T-SQL coding, software installation, capacity planning, performance and I/O configuration tuning, backup and restoration strategies, clustering, reusable schema, synchronization solutions, security and compliance, and fault tolerance.

Contact a Progent Computer Support Expert
To see how to get in touch with a Progent computer consultant for remote or on-premises assistance in #(state), call 1-800-993-9400 or go to Remote Computer Help.



An index of content::

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