For small office computer networks located throughout the state of Illinois, Progent's Microsoft and Cisco certified technical team members can deliver phone assistance and troubleshooting to repair your network systems troubles quickly and affordably. Progent has developed enterprise-class skills, advanced software utilities, and support databases to diagnose and repair IT problems while avoiding the cost and delays associated with on-site technical service dispatches.
If your Illinois company is located outside of the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your local network systems support choices may be limited in technical expertise, or unavailable during a crisis. This can result in a office network that is unstable or causing productivity loss due to technical issues continuing for too long. Progentís staff of network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a varied range of customers. This means you obtain not only the technical competency needed for the job, but a consultant with proven methods for applying those skills to provide cost effective network solutions.
Best Practices Followed by Expert Consultants
Many businesses located far from cities with plentiful expert engineers utilize poorly trained or inexperienced local consultants for vital IT support services. This can produce a network that is unstable or unproductive. Progentís team of Microsoft and Cisco premier engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide array of technical services for a diverse selection of clients. This means that with Progent you receive not only expert technical knowledge, but a consultant who follows computer industry leading practices in applying that knowledge to solve real-world information network issues efficiently and in a consistent fashion.
Common Examples of Remote Support Services Offered by Progent for Cisco Routers
Some of the typical remote Cisco router consulting services offered by Progent's certified Cisco experts are configuring domain name, DHCP, routing maps, logging, security logon banner and user accounts; setting up HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing maps, and line settings; updating router's IOS image; validating failover; fixing VPN tunnel and routing problems; making a network diagram and documenting configuration; plus security and redundancy planning.
MySQL Software Development and DBA Support
Progent's MySQL application developers and database administrators can provide cost-effective online database administration or application programming services and can help businesses of all sizes to configure and support MySQL within a reliable network infrastructure that offers high levels of performance, expandability, and protection. Progent also has proven skill helping companies port databases from Oracle to MySQL.
Microsoft Virtual Desktop Consulting
Microsoft's desktop virtualization solutions reduce the work required for network administrators to set up applications so they are consistent across a corporate user base, offer the power to control access to critical data, and allow quick installation of additional or updated desktops. In Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services (RDS). Microsoft's new VDI infrastructure behind Remote Desktop Services simplifies client access, enhances performance, tightens data security, centralizes management, and offers an almost seamless user environment. Progent's Windows Server 2016 consultants can help you to assess the strategic advantages of Microsoft's desktop virtualization solutions, configure test and production environments, optimize your network architecture to accommodate virtualized desktops efficiently, evaluate and resolve security problems, and train your network managers to utilize best practices to gain a fast ROI from client virtualization.
Eliminate Reliance on an Individual Freelance Consultant
By creating a partnership with a full-service network consulting and support company such as Progent rather than with an individual freelance consultant, your company is assured timely availability of experienced experts whenever you require them. You do not have to worry that sickness, classes, vacations, or conflicting priorities with different customers will cause you to be without support during a crisis.
Data Protection Manager Consulting Services
System Center 2016 Data Protection Manager offers small to mid-size organizations automatic backup and easy recovery capabilities for Microsoft networks. SCDPM 2016 offers application-sensitive backup for critical workloads such as SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, works with VMs running on Hyper-V and VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consultants can help you to design, deploy, administer, and troubleshoot a multi-site backup/restore system powered by System Center 2016 Data Protection Manager. Progent can help you to migrate from an older version of DPM or from a legacy solution, and Progent can tune your DPM 2016 environment for on premises, colocated, cloud-based or hybrid deployments. Progent offers online or onsite support and can provide occasional guidance to help you through challenging issues or deliver end-to-end project management or co-management services to help you complete your SCDPM 2016 initiative on schedule and on budget.
ProSight WAN Watch Infrastructure Management
ProSight WAN Watch infrastructure management service makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance issues. Read about the entire ProSight line of affordable outsourced network management services for small organizations.
Progent's Customer Testimonials
Progent has provided online or on-premises network consulting help to organizations in every state in the U.S. Many of these customers have expressed their appreciation to Progent via testimonials to the high quality of Progent's support personnel. Take a look at Progent's customer testimonials to learn what people have said concerning the high level of Progent's network support services
Progent's Consulting and Training Services for Microsoft Office and Office 365
Progent's certified Office and Office 365 consultants can assist businesses to incorporate Office desktop and Microsoft Office 365 apps such as Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a seamless solution that provides quick return on investment and promotes better business outcomes. Progent can assist your company to interface Office or Office 365 applications with one another and with other key Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and SQL Server deployed locally or in the cloud. Progent's consultants can also help you to resolve compatibility issues between various releases of Office and offers customized online Microsoft Office and Office 365 training to individual users and teams.
Expert Wireless Engineering and Support
Progent's wireless integration consultants have broad expertise in the integration and support of wireless networking technology and can assist you to design, install, manage and repair wireless solutions that are secure, robust, expandable, simple to administer and operate, ready to handle your critical applications, and transparently incorporated into hybrid cloud environments. Remote and onsite expertise offered by Progent span a selection of wireless technologies such as smartphone integration, Wi-Fi network planning and deployment, wireless site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.
Data Backup/Restore Consulting Services
Progent's backup and restore consultants offer support for a wide array of utilities and services that deliver solutions for protecting Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as notebooks and handhelds. Progent supports all major data protection platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent can also provide support for Acronis, Mozy, Retrospect for Macintosh, Time Machine, Backup Exec, BackupAssist Software, CrashPlan, and FLARs. For large organizations, Progent offers VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and mid-sized businesses as a low cost and fully managed solution for secure backup/disaster recovery (BDR).
Contact a Progent Network Support Expert
To learn how you can contact a Progent computer support expert for online or onsite support in , call 1-800-993-9400 or visit Remote Computer Support.