For small company computer networks located anywhere in the state of Illinois, Progent's Microsoft and Cisco certified professionals can deliver online assistance and remote troubleshooting to fix your computer network problems fast and cost effectively. Progent has acquired enterprise-class skills, sophisticated tools, and support databases to identify and resolve network problems while avoiding the high cost and time delays normally associated with onsite service calls.

If your Illinois company is located beyond the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your local network systems support options may be limited in technical capability, or not available during urgent situations. This results in a computer network that is unusable or causing wasted time due to technical issues persisting for too long. Progentís team of network engineers average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a broad range of customers. This means you get not just the technical competency needed for the job, but a professional with demonstrated methods for applying that expertise to assist with excellent network solutions.

Progent's Test Lab at the Herakles/Quality Technology Services Colocation Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento can be used for piloting line-of-business applications, creating cost-effective system upgrade procedures, assessing and tuning performance, planning or verifying business continuity solutions, mitigating compatibility problems, and building training systems for the latest products and technologies. For Progent customers who lack sufficient in-house resources to assemble effective test environments, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep vital IT initiatives on schedule.

ProSight Network Audits for Checking Network Infrastructure Health
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner and more secure Active Directory implementation. Both options also offer the ongoing benefits of state-of-the-art remote network monitoring and management technology. These advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. For more information about ProSight Network Audits and to see sample reports, visit ProSight Network Audits.

Progent is a Microsoft-certified Partner
Since Progent is a Certified Partner for Microsoft, every Progent network expert has access to the technical and educational resources required to provide the best computer help available. Progent's network outsourcing, Help Desk Call Center, Office 365 integration support, and software programming services allow small business customers to take advantage of the wide array of knowledge associated with the IT departments of large enterprises without the high expense and distraction of building and managing a self-sufficient in-house network group.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use your content policies for scanning the content of email messages and attachments and blocking the transmission of sensitive or inappropriate information or spam. ProSight Email Guard's email content filtering solutions can also help your business avoid reputation loss and stay in compliance with industry security standards and regulatory mandates like HIPPA, Sarbanes-Oxley and PCI DSS. Read about the complete ProSight portfolio of affordable managed services for small and medium-size businesses.

Simple Sign-on and Billing Structure
Progent's simplified per-minute billing model has no complicated contracts, retainers or hidden fees. Many other companies have minimum billable time or other extra charges that drive up service. For remote support from Progent during regular business hours, you only pay for the time spent working on your problem. If it only takes ten minutes to resolve your issue, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you pay exclusively for the time when Progent's consultant is actually onsite working on your problems. Just Progent's value priced per-minute rate. For urgent same-day on-site service calls, you may have to pay for our consultant's travel time, but not an increased emergency rate. Because Progent has a large pool of engineers located within the entire service territory, an available engineer is typically near to help. Progent can in addition dispatch on-premises technical support to most zip codes in the United States within one business day of receiving a support request. Progent's remote technical support group has delivered help to small companies in every state in the U.S (Refer to Progent's customer testimonials.)

Apple iPhone Integration and Management
Progent's iPhone and iPad integration consultants can provide affordable online consulting to assist you to plan, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration solution and is available for quick tasks to help you through occasional technical bottlenecks or long-term engagements to help you complete large-scale initiatives on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you create or maintain a resilient, protected and efficient network infrastructure that is best suited to your computing model. Progent can also provide online and on-premises training for individuals or groups to help manage and use your iOS devices in a secure, collaborative environment that maximizes the business value of your information system.

Progent's Consulting Support for Microsoft SQL Server 2014
Microsoft SQL Server 2014 includes significant enhancements in critical areas such as speed, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services that include planning, configuration, administration, troubleshooting, and software development services to help organizations of all sizes to achieve fast return from their SQL Server 2014 investment. If you are already using Microsoft SQL Server 2014, Progent can assist you to perform a cost-effective migration to SQL Server 2016.

Response Time of Progent's Technical Response Center for Online Computer Support
Progent's Technical Response Center (TRC) is dedicated to delivering the highest quality of online computer support services available for both emergency as well as standard issues. For emergency problems that affect multiple users, vital personnel, or a line-of-business program, the Technical Response Center can engage in one hour or less. For non-critical issues, the TRC will in less than two hours. Regardless of criticality, your ticket will be created quickly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will contact you regarding each resolved issue to confirm you are satisfied with the results and ready to close the trouble ticket. Find out more about Progent's TRC Customer Commitment.

Check Point Firewall Configuration Expertise
Progent's Check Point firewall experts can show you how to design, configure, and administer firewall solutions that rely on Check Point Software Next Generation firewalls and Check Point's cloud-based SandBlast security services. To find out about Progent's consulting and support services for Check Point firewalls, refer to Check Point Software firewall configuration consulting.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to help organizations of all sizes to plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can help you to assess the business value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

Virtualization Expertise
Virtualization techniques enable businesses to optimize resource utilization, simplify network operations, and enhance workload uptime and security. operate multiple virtual machines on one actual computer. Typical applications for virtualization include resource efficiency, low-cost hosts for programs that require older OS software, and affordable isolation of software programming or pilot environments from on-line ones. Progent's virtualization technology engineers can provide Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting, Windows Server 2008 Hyper-V Virtualization help, VMware vSphere and vCloud configuration and troubleshooting, VMware NSX virtual network design and management, and Citrix XenServer virtual server support. Progent can deploy virtual servers to optimize performance, reliability and manageability while simultaneously lowering expenses; propose and validate disaster recovery strategies that minimize downtown in the event of a catastrophe; and deliver continuing maintenance, troubleshooting, and engineering assistance as computer technology advances.

System Center 2016 Planning and Integration
Microsoft System Center 2016 delivers major enhancements in the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; unified management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

Windows 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates core features first designed for and proven on Azure, among the world's largest public clouds. This dramatically enhances the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing security, uptime, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can help you to assess the advantages of Hyper-V 2016 for your business, set up test environments to confirm the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network architecture for a cloud-based or hybrid deployment, develop and carry out a smooth migration strategy, train your IT administration and support staff, and provide as-needed consulting and debugging support to make sure that your Hyper-V 2016 solution gives you the highest possible business benefit.

Contact a Progent Network Support Expert
To see how to contact a Progent network consultant for remote or onsite assistance in , phone 1-800-993-9400 or go to Online Network Help.