For small company networks located throughout the state ofIllinois, Progent's Microsoft authorized technical experts can provide remote phone assistance and troubleshooting to resolve your network troubles fast and affordably. Progent has developed enterprise-grade expertise, software tools, and support knowledge bases to identify and repair network problems while avoiding the expense and delays associated with in-person technical service calls.

If yourIllinoiscompany is situated beyond the larger metro areas such asChicago, Aurora, Rockford, or Naperville, your nearby computer support choices may be limited in technical capability, or unavailable during an emergency. This can result in a network that is unstable or causing wasted time due to technical issues continuing for too long. Progentís team of seasoned network engineers average more than 10 years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a broad range of customers. This means you get not just the technical skills needed for the job, but a consultant with proven methods for applying those skills to assist with efficient network solutions.

ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies over 25 years of experience helping manufacturing and distribution organizations to simplify complex supply chains and improve the efficiency of key processes in order to bring products to market fast and meet customer schedules consistently. Progent offers the expertise of an ERP specialist with more than 20 years of background working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or on-premises consulting that can range from as-needed advice to solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, customization, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, disaster recovery planning, and database administration. For more information, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

High-level Project Management Consultants
For advanced project management assistance, Progent offers access to veteran information technology experts with years of experience as technology project managers for application development, information technology implementation, and process re-engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer world-class management expertise to assist enterprise customers to adhere to best practices to make sure strategic projects are completed on time and on budget.

PC Desktop Support Services
Progent offers a wide range of affordable services to assist you company to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows, macOS and OS X, or popular editions of Linux. Progent's desktop support services include Windows 10 migration support, Microsoft Windows 8.1 support, Windows 7 maintenance, MS Office and Office 365 integration and training, and 64-bit operating system upgrades.

Integration Help for Office 365 Apps and Cloud Services
Office 365 is Microsoft's growing suite of productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 programs and cloud services are offered in an array of product bundles targeted at markets from students and households to enterprises. Progent offers quick and easy remote access to consultants with expertise in Microsoft, Mac, iOS, and Android platforms. Progent can help your business to evaluate the wealth of subscription plans available with Office 365 and configure your network with Office 365 so you realize top business value. Progent's Office 365 integration consultants support multi-platform networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also help you to build and maintain hybrid networks that transparently integrate on-premises and cloud-based products and services.

Examples of Online Consulting Services Offered by Progent for Cisco Routers
Among the popular online Cisco router consulting services offered by Progent's certified Cisco experts include setting up hostname, IP addressing, routing maps, T1, and user accounts; setting up iBGP and HSRP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; fixing NAT configurations, routing tables, and line settings; upgrading router's IOS image; configuring and testing failover; resolving VPN tunnel and routing problems; making a network diagram and documenting router setup; plus policy and disaster recovery strategy.

Infrastructure Expertise for Remote Workers
Progent can assist small and mid-size businesses to design, deploy and debug the infrastructure for teleworkers. Aspects of network infrastructure where Progent's experts offer assistance include secure and convenient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network design and implementation, and reliable Internet connections. To learn about Progent's infrastructure expertise for an at-home workforce, visit infrastructure consulting services for an at-home workforce.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight family of managed services for small organizations.

Consulting Services for Network Service Businesses
Progent's expertise for IT support companies allows you to take advantage of Progent's information technology engineers under your own service brand as a transparent extension of your network services staff. For information about Progent's consulting for IT service providers, refer to Progent's support services for network support companies.

Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer online or on-premises support to help businesses of all sizes to design, implement, manage, update or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers in-depth support for all the technologies that go into building an end-to-end Cisco Jabber collaboration solution such as Cisco network devicesand management software, Microsoft Office 365 applications, Windows and Mac computers, iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration ecosystem.

ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

Shared Help Desk Services
Progentís shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and metrics. For details, see Progentís Co-managed Help Desk services.

Get in Touch with a Progent Network Support Expert
To see how you can contact a Progent computer support expert for remote or onsite expertise, phone 1-800-993-9400 or go to Online Network Help.



An index of content::

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