If your business computer network is inIllinoisyou can depend on fast phone-based access to a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified engineer to assist with emergency problems affecting your network. Progent offers the services of one of the largest teams of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE consulting experts available remotely of any independent support firm in the country. Rates are affordable, billing is by the minute, sign-up is quick, and service is unbeatable.

In case yourIllinoissmall business is located outside of major metropolitan areas such asChicago, Aurora, Rockford, or Naperville, contact with UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE engineers is often problematic when you have a network crash. This can cause a loss of revenue for your company, angry clients, idle workers, and distracted management. By contacting Progent's online services, you have access to a Premier consultant ready to offer assistance whenever you require it to keep your network on line.

Since Progent bills for telephone-based help on a per-minute basis, your company pays just for support delivered. Progent imposes no startup fee. Many remote service companies apply substantial minimum fees or charge for every quarter hour or more. Progent's one-minute granularity and simple billing policy save you from unexpectedly large bills for speedy repairs.

If your Illinois business needs remote assistance for UNIX/Linux, Sun Solaris, macOS and OS X or Cisco technology, go to Progent's phone-based support, call 866-776-4368, or visit Contact Progent.

Why is Progent's Online Support Services Unique?
Progent's experienced staff of remote support engineers possesses a broad range of in-depth information technology knowledge. This allows Progent's remote service specialists to resolve the most complex network trouble more quickly than is feasible with typical third-party support firms or with the in-house support resources usually found in smaller businesses. Progent has refined the tools and skills to repair technical issues economically in a wide variety of computer environments that feature mixtures of UNIX, Linux, Solaris, macOS and OS X, Microsoft, and Cisco technologies. (Check out Progent's customer testimonials.)

Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE support experts have qualified for major certifications including Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote service experts also have a number of high-level Cisco credentials such as Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.

To help businesses who maintain networks based on a combination of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft Windows technology, Progent's online service team can provide the assistance of support specialists with important Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). For delivering company-wide security consulting, Progent provides online support from engineers who have been awarded recognized security certifications such as CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers. The range of Progent's expertise combined with Progent's team-oriented approach to fixing network difficulties streamlines service escalation, if appropriate, to specialists with sufficient competence to deal with unusually intractable problems. This accelerates remediation of emergency network problems, avoids network disruption, and reduces technical support invoices.

For organizations in the state of Illinois, Progent enables virtually instant online access to a UNIX, Linux, Solaris, macOS or OS X engineer for critical help to troubleshoot computer issues that are hurting your business but are not within the comfort zone of your on-hand network service organization. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CCIE-Certified consultants can interface with your network with the latest remote troubleshooting utilities in order to provide quick and affordable diagnosis and remediation of serious computer problems.

Troubleshooting Services Progent's Online Support Experts Can Offer Your Illinois Business
Progent's online professionals are qualified to offer expert assistance for a comprehensive set of UNIX, Apple OS X, Cisco, and Windows technologies such as:

Remote Expertise for UNIX, Linux, Solaris, and Apple macOS and OS X Systems
Progent's UNIX, Linux, Solaris, and macOS and OS X remote computer service staff can assist Illinois companies to maintain a large set of computer products and technologies that include network architecture, email support, security expertise for networks and company operations, Windows coexistence with UNIX/Linux, Solaris, or Apple macOS and OS X systems, VMware products for processor consolidation and streamlined management, and moving from legacy systems to contemporary environments based on updated versions of UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft Windows.

Progent's support experts can provide remote technical help for systems powered by major versions of the UNIX operating system such as: macOS and OS X, Sun Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or mainstream Linux packages including RedHat Linux, SUSE Linux, Debian GNU/Linux and Slackware.

Cisco Network Infrastructure and Security Solutions
Progent is unmatched in the computer support industry for offering fast and economical communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level network professionals who qualify for this rare credential by completing strenuous examinations administered by Cisco. In most cases Cisco CCIEs are employed by large corporations or national ISPs, and as a result their services are not conveniently accessible to the general public.

CCIE and CCNP Authorized consultants from Progent can assist you to architect, setup, and maintain an integrated business network that can streamline operations, cut costs, and speed time to profitability. By combining Cisco integrated services routers expertise with Cisco Catalyst switches consulting services and Cisco Aironet wireless technology integration assistance, Progent can greatly enhance the business value of your connectivity environment in Illinois. To learn more concerning Progent's services for Cisco network appliances, visit Cisco Network Consulting Expertise.

Microsoft Certified Partner for Online Consulting for Windows
Progent's Microsoft-premier online support engineers can deliver network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a wide variety of technology practice areas such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 consulting, Windows Server 2008 R2 maintenance, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 planning and deployment, Microsoft Skype for Business Server integration consulting and Lync 2010 maintenance, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting, System Center 2016 Operations Manager hybrid cloud infrastructure monitoring and analytics, System Center 2012 Operations Manager network monitoring, Project Server planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

Certified System Security Experts
Progent offers you the services of accredited CISM, CISA and CISSP security engineers who can deliver a variety of system protection solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X network against assaults or assist you to revive promptly from an assault. Security solutions provided Progent include: extensive security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; efficient recuperation from virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring. To read additional information concerning Progent's security support for small and midsize businesses, go to Progent's Consulting Support for System Security.

Applications Services: Training, Custom Programming, Troubleshooting
Progent's Apple Mac technology experts can promote the creative facets of Macintosh environments by providing help services and education in graphics, audio, and video. Progent's consultants offer expertise in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or configuring an audio/video post-production facility.

Progent's Application Experts Team can supply in-depth engineering expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for popular Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and MS Excel. To read additional information about Progent's expertise, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

Help Desk Call Center Outsourcing Options
Progent offers a selection of service offerings for Help Desk Call Center services including UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Helpdesk Support Services, and Helpdesk Consulting and Staffing Services.

Progent is a Microsoft Partner and has a large team of Cisco-authorized network experts. Progent's Help Desk team of seasoned UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft experts are available to offer your customers fast contact with a large support team with extensive background delivering phone help and online troubleshooting for small and medium-size business networks. Progent's focus is on earning the Help Desk a positive recognition as a significant contributor to company productivity, and Progent's target is to fix rather than just document problems. For more information on Progent's Call Center service and outsourcing, visit Progent's Call Center Services.

Progent's Online Technical Support Technologies
Progent's highly evolved customer support database system stores comprehensive records of all support delivered to Progent's clients. Every active Progent team consultant has the benefit of the specifics of support rendered to each client by any staff engineer. This database of problems and solutions is organized as a readily retrievable internal knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's certifications with major vendors including Cisco and Microsoft permit access to other vast technical support databases and to manufacturers' internal technical personnel that enable Progent's online service specialists to arrive at the optimal solutions quickly.

Talk to a UNIX/Linux or Cisco Technical Support Specialist Now
To see how to contact a UNIX/Linux engineer or a Cisco certified CCIE for emergency remote engineering support in Illinois, phone 1-800-993-9400 or go to Urgent Remote Computer Help.


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    Remote continuous network monitoring, proactive alerts, and periodic analytical reporting are crucial to maintaining the health of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) technology has advanced so far that companies of all sizes can afford a level of protection that was previously reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management options available as economical services designed to assist you to detect and resolve a an array of IT network issues before they get big enough to hurt productivity.

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    Progentís Technical Response Center (TRC) provides nationwide extended hours remote troubleshooting for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts provide after-hours phone support and online secure network connection to isolate and repair technical problems rapidly and economically. The breadth of technical experience represented by Progent's team of country-wide service professionals allows Progent to escalate even the toughest network issues to qualified specialists as required. For urgent issues, the TRC tries to respond to your call for support within one hour.

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    Microsoft ISA 2006 is a multi-functional edge gateway that offers a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching solution for protecting the Internet-facing networks of any sized business against a broad range of attacks. Progent's certified Internet Security and Acceleration Server engineers can help you plan, rationalize, pilot, implement, configure and manage the Standard or Enterprise version of ISA Server 2006 on your network.

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    Progent offers special security service bundles intended to provide larger corporations a professional and thorough security evaluation from a team of certified security engineers. All Progent's security evaluation bundles incorporate a collection of procedures including automated scans from within and from outside your network security perimeter, expert analysis of scan results by accredited security engineers, production of a report documenting the findings, plus an interactive concise executive outbrief and an in-depth live outbrief for in-house network administrators.

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    important characteristics of Microsoft Dynamics GP/Great Plains software include a modular design that lets you buy just the components you need, a standardized architecture built on Microsoft technologies to safeguard your investment and offer a tightly interconnected environment, advanced reporting capabilities that permit you to monitor all operations, revenues and spending and sales patterns, integration with Microsoft Office to speed access to business information, the capability to process data from almost any db software or workstation application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it easy to create specialized programs. Progent can show you how to configure and maintain a reliable, protected server and communications network to support Microsoft Dynamics GP, and can offer expert GP/Great Plains support professionals to help you convert the powerful features of Microsoft Dynamics GP accounting into a high-value business management solution.

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    Progent's Solaris family consulting experts provide small and mid-size businesses and software developers help with managing and supporting Solaris systems that coexist with Microsoft-based technology. Progent can give your organization contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide array of expertise provides you with an easy one-stop consulting firm to show you how to create and manage a protected and reliable cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft coexistence by integrating MS Windows with popular variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    With virtual servers, companies can run many virtual servers on one actual server. Virtualization technology allows IT organizations to enjoy all the benefits of server isolation, while avoiding the expense associated with buying additional server equipment. Virtual servers are also the critical technology behind private clouds, which offer major advantages including lowering the costs of hardware, datacenter facilities, and management while improving information security, system reliability, and recoverability. Other important server management technologies are network monitoring utilities, Microsoft WSUS, and remote system management cards. Progent's professional server management experts can assist you in all aspects of server consolidation and administration to allow your business to cut expenses and save time.

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    The latest generation of ASA 5500-X Family of firewalls with Firepower Services deliver substantially more value than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-certified CCIE network experts can assist you to maintain your legacy PIX or ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, configure, optimize, administer and troubleshoot firewall environments based on ASA 5500-X firewalls with Firepower Services.

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    Progent's Microsoft-Certified SQL engineers can provide an array of services to assist small and midsize companies to design, configure, manage, and repair MS SQL 2008 solutions so that they get the maximum business advantage from Microsoft's state-of-the-art information management technology. In addition, Progent offers consulting expertise for network architecture, enterprise-wide protection, and application development to increase the business benefit of your information investment.

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