If your company computer network is in the state ofIllinoisyou now have fast online access to a UNIX or Cisco CCIE expert to resolve the toughest issues that threaten your network. Progent offers the services of one of the most extensive groups of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE consultants accessible online of any nationwide support organization in the U.S. Rates are competitive, charges are per minute, sign-up is fast, and support is world class.
If yourIllinoissmall business is situated away from more populated urban neighborhoods such asChicago, Aurora, Rockford, or Naperville, contact with UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified engineers may be problematic when you have a network crash. This can result in a loss of productivity for your business, angry clients, unproductive workers, and defocused management. By calling Progent's remote support, you can get in touch with a Premier professional ready to provide expertise whenever you have to have it to get your information system running.
Because Progent bills for phone service by the minute, your company pays exclusively for support delivered. Progent requires no initialization surcharge. Some online consulting companies apply large minimum fees or charge for each fifteen minutes or more. Progent's small granularity and simple billing mechanism avoid unexpectedly large tabs for speedy repairs.
If your Illinois business needs technical assistance for UNIX/Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, visit Progent's online support, phone 866-776-4368, or go to Contact Progent.
Why is Progent's Remote Support Program Unique?
Progent's experienced team of remote consulting professionals has a wide array of in-depth computer skills. This allows Progent's remote technical support specialists to resolve the most challenging technical problems more quickly than is feasible with typical third-party service organizations or with the internal support resources commonly available to smaller businesses. Progent has refined the tools and skills to fix problems efficiently in a wide variety of computer configurations that feature combinations of UNIX, Linux, Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (Refer to Progent's client testimonials.)
Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE support experts have been awarded professional certifications such as Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote service team members also have a variety of key Cisco credentials such as Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To help businesses that maintain networks featuring a mix of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft technology, Progent's remote support group makes available the help of support specialists who hold important Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide advanced security consulting, Progent provides phone-based support from professionals who have been awarded a variety of security credentials such as Certified Information Security Manager consultants, Certified Information Systems Security Professional specialists, and ISSAP consultants. The scope of Progent's technical knowledge coupled with Progent's group approach to fixing network problems streamlines trouble ticket escalation, when called for, to specialists with relevant background to resolve particularly intractable support calls. This accelerates resolutions of urgent problems, prevents system downtime, and reduces maintenance invoices.
For companies anywhere in Illinois, Progent allows fast remote access to a UNIX/Linux, Solaris, Apple macOS or OS X engineer for emergency help to repair network problems that are impacting business productivity but are not within the skill set of your local computer service organization. Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Certified consultants can interface with your computer environment via state-of-the-art remote support technologies in order to deliver quick and economical analysis and repair of serious IT problems.
Services Progent's Online Consulting Specialists Can Provide Your Illinois Company
Progent network consultants can provide advanced assistance for a comprehensive set of UNIX/Linux, Apple, Cisco, and Windows solutions such as:
Online Troubleshooting and Consulting for UNIX/Linux, Solaris, and Apple macOS and OS X Environments
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online technical support staff can assist Illinois small businesses with a large array of computer products and technologies such as network infrastructure, email support, security consulting for computer systems and company operations, Windows coexistence with UNIX, Linux, Solaris, or Apple macOS and OS X platforms, VMware products for server consolidation and streamlined administration, and moving from older applications to contemporary environments based on updated versions of UNIX/Linux, Sun Solaris, macOS and OS X, or Windows.
Progent's support professionals can provide online troubleshooting for systems based on leading variants of the UNIX OS including:
macOS and OS X,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
SGI/Irix or mainstream Linux packages including
Cisco Network Infrastructure and Security Solutions
Progent leads the IT consulting arena for offering immediate and affordable access to Cisco CCIEs. CCIEs are elite networking professionals who qualify for this rare certification by completing thorough examinations supervised by Cisco. Most Cisco CCIEs work for large corporations or nationwide Internet service providers (ISPs), and as a result their services are not easily accessible to small and mid-size businesses.
Progent is among the rare network support organizations that makes sure that Cisco CCIEs stay available to help small and mid-size organizations. In addition, Progent can provide fast communication with a CCIE by telephone so you can get immediate support for complex system problems that are disrupting your business but are beyond the comfort zone of your usual IT support group. Progent's CCIE support experts can access your network by utilizing secure on-line support technology to provide rapid and cost-effective analysis and resolution of urgent system anomalies.
CCIE Premier engineers from Progent can assist your business to design, setup, and maintain a converged network infrastructure that can streamline business processes, cut costs, and speed time to profitability. By offering Cisco integrated services routers expertise with Catalyst switches consulting services and Cisco wireless technology integration assistance, Progent can significantly enhance the strategic value of your network infrastructure in Illinois. For more concerning Progent's services for Cisco infrastructure, see Cisco Technology Consulting Services.
Microsoft Partner for Phone-based Expertise for Windows
Progent's Microsoft-premier online service professionals offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can help your company with a wide variety of technology expertise including
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 support,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server configuration consulting and Lync Server migration, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development, and SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring and analytics,
Microsoft System Center 2012 Operations Manager monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Premier System Security Professionals
Progent provides you the services of certified CISM, CISSP and ISSAP security professionals who can deliver a variety of security services to strengthen the defenses of your UNIX/Linux, Sun Solaris, or Apple macOS and OS X network against internal or external threats or assist your business to recover quickly from an attack. Security services provided Progent include: comprehensive security audits using platforms such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and implementing continual network monitoring. For additional information concerning Progent's security expertise for small and medium-size businesses, visit Progent's Professional Support for System Security.
Applications Support: Training, Customization, Problem Solving
Progent's Apple Mac technology experts can support the creative aspect of Mac environments by providing consulting services and training in graphics, audio, and motion video. Progent's support professionals offer help in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Team offers in-depth consulting support and training in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Project, Word, and Excel. For more about Progent's consulting, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Help Desk Service and Outsourcing Options
Progent offers three programs for Call Center assistance : UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Help Desk Support Services, and Help Desk Consulting and Staffing.
Progent's Call Center Outsourcing Services are designed primarily for companies who require the immediate accessibility of an effective Help Desk Call Center but who have limited funds and internal support bandwidth. Progentís Virtual Help Desk is a transparent extension of your existing Helpdesk resources. Progent can act as a primary Help Desk Call Center for your business, represent an escalation alternative for the most challenging network problems, or be available in overflow instances when your other resources are too busy. Progent's Help Desk Consulting Services can aid you in establishing an efficient new Call Center or enhancing your current one, evaluating or programming Call Center software products to address the special needs of your business, or providing supplemental personnel to work remotely with your in-house Help Desk Call Center resources during high-demand scenarios like system upgrades.
Progent is a Microsoft Partner and has a large roster of Cisco-authorized networking specialists. Progent's Call Center team of experienced UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft professionals can provide your customers instant contact with a reliable support resource with years of experience delivering phone support and remote access repair service for small and medium-size business information systems. Progent's concentration is on giving the Help Desk a positive reputation as a key driver of company success, and Progent's aim is to fix rather than merely document problems. To read additional information concerning Progent's Help Desk Call Center outsourcing, refer to Progent's Help Desk Services.
Progent's Online Support Tools
Progent has deployed an arsenal of optimized technologies, refined over more than a decade of use, focused on promoting the highest standard of service for providing remote technical help and troubleshooting for small and midsize company information networks. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote connectivity enables the experts of Progent's Technical Response Center to interface to your environment without breaching network security.
Progent's highly evolved customer support reporting software keeps comprehensive records for all service delivered to Progent's customers. Every authorized Progent staff consultant has the benefit of the history of support rendered to each client by any staff member. This database of issues and fixes is organized as a readily searchable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's certifications with key industry leaders including Cisco and Microsoft permit access to additional extensive support knowledge bases and to vendors' in-house engineering personnel that allow Progent's online service experts to find the optimal resolutions quickly.
Get in Touch with a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Support Specialist Now
To learn how to contact a UNIX/Linux engineer or a Certified CCIE for urgent online professional expertise in Illinois, call 1-800-993-9400 or go to Urgent Remote Network Support.