If your business information network is in the state ofIllinoisyou can have fast online access to a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified professional to fix critical problems affecting your network. Progent maintains among the most extensive groups of UNIX and Cisco CCIE consultants accessible remotely of any independent service firm in the country. Rates are affordable, billing is per minute, engagement is immediate, and support is world class.
If yourIllinoisbusiness is located some distance from larger urban areas likeChicago, Aurora, Rockford, or Naperville, support from UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts could be problematic when you have a crisis. This can cause lost productivity for your company, upset clients, idle employees, and defocused executives. By calling Progent, you can get in touch with a Certified engineer who can deliver help when you require it to get your network operating.
Since Progent bills for remote service by the minute, your company owes exclusively for technical help provided. Progent imposes no service activation surcharge. Many remote service firms apply significant minimum time requirements or bill for every fifteen minutes or more. Progent's by-the-minute granularity and simple pricing policy avoid unexpectedly large bills for quick repairs.
If your Illinois business needs technical support for UNIX, Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's phone-based support, call 866-776-4368, or go to Contact Progent.
Why is Progent's Remote Support Services Unique?
Progent's experienced staff of remote consulting professionals offers a broad array of world-class computer skills. This enables Progent's remote technical support specialists to deal successfully with the most challenging network trouble more quickly than is feasible with typical third-party service organizations or with the in-house IT staff usually available to small or mid-size companies. Progent has developed the technology and skills to repair problems efficiently in a wide variety of network environments that incorporate mixtures of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco products. (See Progent's client testimonials.)
Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE consultants have been awarded advanced credentials including Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online support engineers also hold a number of high-level Cisco credentials including Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help companies who operate environments incorporating a mix of UNIX/Linux, macOS and OS X, and Microsoft technology, Progent's online support team can provide the services of support specialists with prestigious Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide high-level security consulting, Progent offers online support from engineers with major security credentials such as Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers. The scope of Progent's technical knowledge coupled with Progent's cooperative approach to fixing technical problems allows trouble ticket escalation, if appropriate, to experts with sufficient background to resolve unusually tough support calls. This speeds up remediation of urgent network problems, avoids network disruption, and reduces maintenance invoices.
For businesses throughout Illinois, Progent enables virtually instant remote access to a UNIX, Linux, Solaris, Apple macOS or OS X consultant for urgent expertise to troubleshoot computer issues that are threatening business productivity and are not within the skill set of your local IT maintenance organization. Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CCIE-Premier service team can connect to your system by means of advanced remote troubleshooting technologies that allow them to perform rapid and efficient analysis and resolution of critical computer problems.
Services Progent's Phone-based Support Experts Can Provide Your Illinois Company
Progent's service specialists can offer advanced support for an extensive set of UNIX/Linux, Apple, Cisco, and Windows technologies including:
Remote Support Services for UNIX/Linux, Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and macOS and OS X online network service staff can help Illinois companies with a broad set of information products and technologies that include system infrastructure, email solutions, security consulting for networks and business operations, Microsoft Windows coexistence with UNIX/Linux, Solaris, or macOS and OS X platforms, VMware technologies for server consolidation and streamlined management, and migration from outdated systems to modern solutions based on updated versions of UNIX, Linux, Solaris, macOS and OS X, or Windows.
Progent's support experts offer remote technical help for computers based on major versions of the UNIX OS such as:
Apple macOS and OS X,
IBM AIX Operating System,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
SGI/Irix or common Linux products including
Cisco Network Architecture and Security Solutions
Progent leads the IT consulting industry for offering fast and affordable access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level networking engineers who qualify for this rare certification by passing intense examinations given by Cisco. The vast majority of Cisco CCIEs work for big corporations or national Internet service providers, and consequently their expertise is not easily accessible to the general public.
Progent is among the only computer consulting providers that ensures that CCIEs stay accessible to help small and medium sized businesses. Also, Progent offers fast access to a CCIE by telephone so you can benefit from immediate assistance for urgent system issues that are disrupting your business but are not within the comfort zone of your usual IT maintenance resources. Progent's CCIE support experts can access your network using secure remote support technology to provide quick and economical analysis and remediation of critical network problems. For more information on Progent's support for Cisco infrastructure, visit Cisco Technology Professional Support.
Microsoft Partner for Phone-based Technical Support for Windows
Progent's Microsoft-certified remote support professionals can deliver network problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a broad variety of technology expertise such as
Microsoft Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
SharePoint 2019 planning and configuration,
SharePoint Server 2016 migration support,
Microsoft Teams configuration help,
Microsoft Skype for Business integration support and Microsoft Lync maintenance, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring,
System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Certified Network Security Engineers
Progent provides you contact with certified CISA, CISM, and ISSAP security engineers who can deliver a variety of system protection services to enhance the defenses of your UNIX/Linux, Solaris, or Apple macOS and OS X network against attacks or help your business to recover rapidly from an assault. Security solutions provided Progent include: in depth security audits utilizing technologies such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; setting up firewalls; establishing safe techniques for remote and mobile connectivity; securing your email system against spam and directory harvest attacks; and implementing continual proactive monitoring. For additional information on Progent's security services for small and midsize companies, refer to Progent's Consulting Support for Network Security.
Applications Services: Training, Programming, Integration
Progent's Mac technology experts can promote the creative aspect of Mac computing by providing help services and education in imaging, sound, and motion video. Progent's consultants offer help in a variety of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production facility.
Progent's Application Experts Group can supply in-depth engineering expertise and education in specific application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Excel. To read additional information on Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Help Desk Service and Outsourcing Alternatives
Progent provides a variety of support programs for Help Desk services that include UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Operations Consulting and Staffing Services.
Progent's Help Desk Call Center Outsourcing Services are intended mainly for companies who require the timely accessibility of an effective Help Desk Call Center but who have limited budgets and IT management resources. Progentís Virtual Help Desk is a transparent supplement to your existing Help Desk resources. Progent can act as a primary Help Desk Call Center for your organization, represent an escalation alternative for tough technical problems, or be ready in overflow instances when your ordinary resources are swamped. Progent's Call Center Consulting Services can assist you in establishing an effective new Help Desk or improving your current one, selecting or programming Help Desk Call Center application software to address the special requirements of your company, or providing temporary staff to work remotely with your in-house Help Desk resources to handle high-demand scenarios such as system upgrades.
Progent is a Microsoft Partner and has a large roster of Cisco-authorized network infrastructure specialists. Progent's Help Desk Call Center team of experienced UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft professionals are available to give your clients easy communication with a dependable technical support team with years of experience in telephone-based help and remote access repair service for small and midsize business information systems. Progent's focus is on earning the Help Desk a respected recognition as a major contributor to company productivity, and Progent's aim is to fix rather than merely document problems. To read additional information on Progent's Help Desk Call Center support and outsourcing services, visit Progent's Call Center Support.
Progent's Remote Service Technologies
Progent has deployed a collection of optimized technologies, refined over years of use, focused on enabling the most advanced quality of service for providing remote engineering help and repair for small and midsize company information systems. Progent offers secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online connectivity enables the engineers of Progent's Technical Response Center to link to your network without compromising system security.
Progent's powerful service database software includes thorough records for all service provided to Progent's clients. Every active Progent team consultant has the benefit of the details of services rendered to every customer by any team member. This archive of trouble tickets and resolutions is organized as an easily retrievable proprietary database that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's partnerships with key industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases as well as to manufacturers' internal technical staff that enable Progent's remote service experts to come up with the best resolutions quickly.
Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Support Specialist Now
To learn how to get in touch with a UNIX, Linux, Solaris, macOS or OS X consultant or a Certified CCIE for urgent remote engineering assistance in Illinois, phone 1-800-993-9400 or go to Expert Remote Network Support.