If your business computer network is in the state of Illinois you can have fast online contact with a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified expert to resolve critical issues that threaten your IT network. Progent retains among the largest groups of UNIX and CCIE-certified support professionals accessible online of any independent support organization in the U.S. Rates are affordable, billing is by the minute, engagement is quick, and service is unbeatable.
In case your Illinois small business is situated far from larger metropolitan areas such as Chicago, Aurora, Rockford, or Naperville, access to UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE engineers may be problematic when there's an urgent situation. This could mean a loss of productivity for your business, upset customers, idle workers, and defocused management. By calling Progent's online services, you can get in touch with a Certified professional ready to offer help when you need it to get your network running.
Because Progent bills for phone support by the minute, your company is invoiced exclusively for services received. Progent requires no service activation fee. Some online service firms apply substantial minimum payments or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing model do away with large bills for speedy solutions.
If your Illinois business requires online help for UNIX/Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, visit Progent's online help, call 866-776-4368, or visit Contact Progent.
Why is Progent's Remote Support Program Special?
Progent's seasoned staff of remote consulting professionals has a wide range of world-class computer skills. This enables Progent's online service experts to resolve the most complex technical problems more quickly than is feasible with typical independent service organizations or with the in-house IT staff usually available to small or mid-size companies. Progent has refined the tools and skills to fix problems efficiently in a wide variety of network environments that incorporate combinations of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (Refer to Progent's client testimonials.)
Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE engineers have qualified for major certifications including Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's remote service team members also hold a number of high-level Cisco credentials which include Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
In order to help companies who operate networks powered by a mix of UNIX, Linux, Solaris, macOS and OS X, and Microsoft operating systems, Progent's online support team can provide the services of consultants have earned important Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). For delivering advanced security consulting, Progent offers phone-based contact with professionals who have qualified for the industry's top security certifications including CISM consultants, Certified Information Systems Security Professional experts, and ISSAP engineers. The scope of Progent's technical knowledge coupled with Progent's team-oriented approach to repairing network difficulties streamlines service escalation, if appropriate, to experts with relevant background to deal with particularly tough jobs. This accelerates remediation of serious network problems, prevents system downtime, and minimizes technical support bills.
For businesses throughout Illinois, Progent allows fast online access to a UNIX, Linux, Sun Solaris, macOS or OS X engineer for emergency support to fix computer problems that are damaging business productivity but are not within the scope of your local IT service organization. Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and Cisco CCIE-Premier support professionals can analyze your network using the latest remote troubleshooting technologies that allow them to perform quick and economical evaluation and repair of critical computer problems.
Troubleshooting Services Progent's Remote Support Experts Can Offer Your Illinois Company
Progent network engineers are qualified to offer advanced help for an extensive array of UNIX/Linux, Apple OS X, Cisco, and Microsoft Windows technologies such as:
Online Support Services for UNIX, Linux, Sun Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based technical support staff can assist Illinois companies to maintain a broad set of IT products and technologies including network infrastructure, messaging support, security expertise for networks and business processes, Microsoft Windows integration with UNIX/Linux, Solaris, or macOS and OS X systems, virtual server technologies for processor consolidation and streamlined management, and transitioning from legacy applications to modern environments powered by newer versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Windows.
Progent's support professionals offer online troubleshooting for systems powered by popular versions of the UNIX operating system such as:
macOS and OS X,
IBM AIX Operating System,
Berkeley UNIX (BSD),
SCO UNIX and
SGI/Irix or familiar Linux products including
Cisco Network Architecture and Security Solutions
Progent leads the IT consulting arena for offering fast and economical communication with Cisco CCIEs. CCIEs are elite network consultants who qualify for this rare credential by passing thorough testing administered by Cisco. The vast majority of CCIEs work for large enterprises or national ISPs, and so their skills are not easily available to smaller companies.
Cisco Premier engineers from Progent can help you to architect, configure, and service a converged business network that can simplify business processes, reduce expenses, and accelerate the path to positive ROI. By combining Cisco broadband routers expertise with Catalyst switches support and Aironet wireless products integration help, Progent can significantly improve the business value of your information network in Illinois. To learn more information on Progent's support for Cisco network appliances, visit Cisco Network Engineering Expertise.
Microsoft Certified Partner for Phone-based Technical Support for MS Windows
Progent's Microsoft-certified remote support experts can provide network problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist your company with a wide range of technology practice areas including
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 R2 support,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration support,
SharePoint 2019 design and integration,
Skype for Business Server integration consulting and Lync maintenance, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Certified Network Security Professionals
Progent offers you access to qualified CISM, CISSP and ISSAP security consultants who can deliver a range of system protection solutions to improve the immunity of your UNIX, Linux, Sun Solaris, or macOS and OS X environment against attacks or help you to recuperate rapidly from a breach. Security solutions offered by Progent include: comprehensive security evaluation utilizing technologies such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds and Hydra; fast recuperation from virus and worm attacks; setting up firewalls; establishing safe techniques for remote and mobile access; protecting your email system against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring. To find out additional information about Progent's security expertise for small and medium-size companies, see Progent's Consulting Services for Network Security.
Applications Support: Webinar Training, Custom Programming, Problem Solving
Progent's Apple Mac technology experts can promote the creative facets of Macintosh environments by providing consulting services and training in imaging, sound, and motion video. Progent's consultants offer help in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Group can supply in-depth engineering support and training in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. To learn additional information about Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Help Desk Outsourcing Options
Progent provides several service offerings for Help Desk assistance : UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing Services.
Progent's Help Desk Call Center Outsourcing Services are intended primarily for businesses who need the timely availability of an effective Help Desk Call Center but who have relatively small budgets and internal support bandwidth. Progentís Virtual Help Desk is a transparent supplement to your existing Help Desk team. Progent can operate as a main Call Center for your organization, serve as an escalation resource for tough network issues, or be available in those instances when your other resources are too busy. Progent's Call Center Consulting Services can aid you in establishing an efficient new Call Center or improving your existing one, selecting or customizing Help Desk Call Center application software to address the special needs of your business, or providing temporary staff to work online in conjunction with your internal Call Center resources to handle demanding scenarios like system upgrades.
Progent is a Microsoft Partner and has a skilled roster of Cisco-certified networking specialists. Progent's Call Center staff of experienced UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft professionals are available to offer your customers fast contact with a reliable technical support team with extensive background in telephone-based support and online repair service for small and midsize business networks. Progent's focus is on earning the Help Desk a positive image as a significant contributor to company productivity, and Progent's target is to resolve and not simply report problems. To learn additional information on Progent's Call Center support and outsourcing services, refer to Progent's Help Desk Services.
Progent's Remote Technical Support Tools
Progent has deployed a collection of optimized tools, evolved during years of use, focused on enabling the most advanced quality of efficiency for delivering remote engineering help and troubleshooting for small and midsize company information systems. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN offsite connectivity enables the consultants of Progent's remote service group to interface to your environment remotely without compromising network security.
Progent's highly evolved service database system stores extensive records for all support provided to Progent's customers. Each active Progent staff engineer has the benefit of the history of support rendered to each client by any team member. This archive of issues and solutions is organized as a conveniently retrievable internal knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's certifications with key industry leaders including Cisco and Microsoft permit access to additional vast technical support databases as well as to manufacturers' internal technical staff that enable Progent's remote consulting specialists to find the optimal solutions quickly.
Get in Touch with a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Assistance Specialist Immediately
To learn how you can contact a UNIX, Linux, Solaris, macOS or OS X engineer or a Cisco CCIE for emergency remote professional help in Illinois, phone 1-800-993-9400 or visit Urgent Online Computer Support.