If your company computer network is in the state ofIllinoisyou now have fast online access to a UNIX or Cisco CCIE expert to resolve the toughest issues that threaten your network. Progent offers the services of one of the most extensive groups of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE consultants accessible online of any nationwide support organization in the U.S. Rates are competitive, charges are per minute, sign-up is fast, and support is world class.

If yourIllinoissmall business is situated away from more populated urban neighborhoods such asChicago, Aurora, Rockford, or Naperville, contact with UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified engineers may be problematic when you have a network crash. This can result in a loss of productivity for your business, angry clients, unproductive workers, and defocused management. By calling Progent's remote support, you can get in touch with a Premier professional ready to provide expertise whenever you have to have it to get your information system running.

Because Progent bills for phone service by the minute, your company pays exclusively for support delivered. Progent requires no initialization surcharge. Some online consulting companies apply large minimum fees or charge for each fifteen minutes or more. Progent's small granularity and simple billing mechanism avoid unexpectedly large tabs for speedy repairs.

If your Illinois business needs technical assistance for UNIX/Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, visit Progent's online support, phone 866-776-4368, or go to Contact Progent.

Why is Progent's Remote Support Program Unique?
Progent's experienced team of remote consulting professionals has a wide array of in-depth computer skills. This allows Progent's remote technical support specialists to resolve the most challenging technical problems more quickly than is feasible with typical third-party service organizations or with the internal support resources commonly available to smaller businesses. Progent has refined the tools and skills to fix problems efficiently in a wide variety of computer configurations that feature combinations of UNIX, Linux, Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (Refer to Progent's client testimonials.)

Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE support experts have been awarded professional certifications such as Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote service team members also have a variety of key Cisco credentials such as Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To help businesses that maintain networks featuring a mix of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft technology, Progent's remote support group makes available the help of support specialists who hold important Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide advanced security consulting, Progent provides phone-based support from professionals who have been awarded a variety of security credentials such as Certified Information Security Manager consultants, Certified Information Systems Security Professional specialists, and ISSAP consultants. The scope of Progent's technical knowledge coupled with Progent's group approach to fixing network problems streamlines trouble ticket escalation, when called for, to specialists with relevant background to resolve particularly intractable support calls. This accelerates resolutions of urgent problems, prevents system downtime, and reduces maintenance invoices.

For companies anywhere in Illinois, Progent allows fast remote access to a UNIX/Linux, Solaris, Apple macOS or OS X engineer for emergency help to repair network problems that are impacting business productivity but are not within the skill set of your local computer service organization. Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Certified consultants can interface with your computer environment via state-of-the-art remote support technologies in order to deliver quick and economical analysis and repair of serious IT problems.

Services Progent's Online Consulting Specialists Can Provide Your Illinois Company
Progent network consultants can provide advanced assistance for a comprehensive set of UNIX/Linux, Apple, Cisco, and Windows solutions such as:

Online Troubleshooting and Consulting for UNIX/Linux, Solaris, and Apple macOS and OS X Environments
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online technical support staff can assist Illinois small businesses with a large array of computer products and technologies such as network infrastructure, email support, security consulting for computer systems and company operations, Windows coexistence with UNIX, Linux, Solaris, or Apple macOS and OS X platforms, VMware products for server consolidation and streamlined administration, and moving from older applications to contemporary environments based on updated versions of UNIX/Linux, Sun Solaris, macOS and OS X, or Windows.

Progent's support professionals can provide online troubleshooting for systems based on leading variants of the UNIX OS including: macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or mainstream Linux packages including RedHat, SUSE, Debian-GNU and Slackware.

Cisco Network Infrastructure and Security Solutions
Progent leads the IT consulting arena for offering immediate and affordable access to Cisco CCIEs. CCIEs are elite networking professionals who qualify for this rare certification by completing thorough examinations supervised by Cisco. Most Cisco CCIEs work for large corporations or nationwide Internet service providers (ISPs), and as a result their services are not easily accessible to small and mid-size businesses.

Progent is among the rare network support organizations that makes sure that Cisco CCIEs stay available to help small and mid-size organizations. In addition, Progent can provide fast communication with a CCIE by telephone so you can get immediate support for complex system problems that are disrupting your business but are beyond the comfort zone of your usual IT support group. Progent's CCIE support experts can access your network by utilizing secure on-line support technology to provide rapid and cost-effective analysis and resolution of urgent system anomalies.

CCIE Premier engineers from Progent can assist your business to design, setup, and maintain a converged network infrastructure that can streamline business processes, cut costs, and speed time to profitability. By offering Cisco integrated services routers expertise with Catalyst switches consulting services and Cisco wireless technology integration assistance, Progent can significantly enhance the strategic value of your network infrastructure in Illinois. For more concerning Progent's services for Cisco infrastructure, see Cisco Technology Consulting Services.

Microsoft Partner for Phone-based Expertise for Windows
Progent's Microsoft-premier online service professionals offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can help your company with a wide variety of technology expertise including Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 migration, Windows Server 2008 support, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint 2016 migration support, SharePoint 2019 design and integration, Microsoft Skype for Business Server configuration consulting and Lync Server migration, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring and analytics, Microsoft System Center 2012 Operations Manager monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

Premier System Security Professionals
Progent provides you the services of certified CISM, CISSP and ISSAP security professionals who can deliver a variety of security services to strengthen the defenses of your UNIX/Linux, Sun Solaris, or Apple macOS and OS X network against internal or external threats or assist your business to recover quickly from an attack. Security services provided Progent include: comprehensive security audits using platforms such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and implementing continual network monitoring. For additional information concerning Progent's security expertise for small and medium-size businesses, visit Progent's Professional Support for System Security.

Applications Support: Training, Customization, Problem Solving
Progent's Apple Mac technology experts can support the creative aspect of Mac environments by providing consulting services and training in graphics, audio, and motion video. Progent's support professionals offer help in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or configuring an audio/video production facility.

Progent's Application Experts Team offers in-depth consulting support and training in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Project, Word, and Excel. For more about Progent's consulting, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

Help Desk Service and Outsourcing Options
Progent offers three programs for Call Center assistance : UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Help Desk Support Services, and Help Desk Consulting and Staffing.

Progent's Call Center Outsourcing Services are designed primarily for companies who require the immediate accessibility of an effective Help Desk Call Center but who have limited funds and internal support bandwidth. Progentís Virtual Help Desk is a transparent extension of your existing Helpdesk resources. Progent can act as a primary Help Desk Call Center for your business, represent an escalation alternative for the most challenging network problems, or be available in overflow instances when your other resources are too busy. Progent's Help Desk Consulting Services can aid you in establishing an efficient new Call Center or enhancing your current one, evaluating or programming Call Center software products to address the special needs of your business, or providing supplemental personnel to work remotely with your in-house Help Desk Call Center resources during high-demand scenarios like system upgrades.

Progent is a Microsoft Partner and has a large roster of Cisco-authorized networking specialists. Progent's Call Center team of experienced UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft professionals can provide your customers instant contact with a reliable support resource with years of experience delivering phone support and remote access repair service for small and medium-size business information systems. Progent's concentration is on giving the Help Desk a positive reputation as a key driver of company success, and Progent's aim is to fix rather than merely document problems. To read additional information concerning Progent's Help Desk Call Center outsourcing, refer to Progent's Help Desk Services.

Progent's Online Support Tools
Progent has deployed an arsenal of optimized technologies, refined over more than a decade of use, focused on promoting the highest standard of service for providing remote technical help and troubleshooting for small and midsize company information networks. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote connectivity enables the experts of Progent's Technical Response Center to interface to your environment without breaching network security.

Progent's highly evolved customer support reporting software keeps comprehensive records for all service delivered to Progent's customers. Every authorized Progent staff consultant has the benefit of the history of support rendered to each client by any staff member. This database of issues and fixes is organized as a readily searchable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's certifications with key industry leaders including Cisco and Microsoft permit access to additional extensive support knowledge bases and to vendors' in-house engineering personnel that allow Progent's online service experts to find the optimal resolutions quickly.

Get in Touch with a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Support Specialist Now
To learn how to contact a UNIX/Linux engineer or a Certified CCIE for urgent online professional expertise in Illinois, call 1-800-993-9400 or go to Urgent Remote Network Support.


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  • Solaris with Windows Consultancy
    Specialist UNIX, Windows

    If your business has a UNIX, Linux, or Solaris network or a mixed-platform IT environment, Progent's CISA and CISSP-certified consultants can assist your entire organization in a wide array of security areas such as security administration practices, security design and strategies, connection management products and techniques, software development security, business processes security, hardware security, communications, network and Internet security, and disaster recovery planning. CISM, CISSP and ISSAP stipulate the basic competencies and worldwide standards of performance that network security managers are required to possess. These accreditations offer executive management the assurance that consultants who have achieved their CISA or CISM qualification have the experience and knowledge to deliver world-class security support and consulting help.

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    Server Consultants Microsoft Consulting Best Practices

    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, in the trenches of IT service, performing a wide variety of IT projects for an extensive array of customers. Every Progent consultant shares a proven collection of individual best practices that are combined into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to resolve actual network problems efficiently.

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  • Support Outsourcing Great Plains Migration
    Dynamics GP Power BI Support and Help

    important features of Dynamics GP/Great Plains software include a modular design that lets you buy only the functionality you need, a standardized foundation built on Microsoft technologies to safeguard your investment and offer a highly interconnected environment, advanced reporting services that permit you to track all activities, revenues and expenses and sales trends, integration with Microsoft Office to enable access to business information, the ability to integrate information from virtually any database or desktop software into Microsoft GP, and an open architecture that makes it possible to develop custom programs. Progent can help you set up and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP/Great Plains support professionals to show you how to convert the advanced features of Dynamics GP accounting into a productive business management solution.

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    Microsoft Exchange 2016 Upgrade Planning Information Technology Consulting

    Progent can assist you in any and all phases of your upgrade to Microsoft Exchange 2016 including planning HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    If you are developing UNIX-based applications on a network that includes MS Windows-based servers, desktops, and office productivity products, Progent offers full-service information technology outsourcing that allows you to focus on your area of strategic know-how without the continual hassle of managing your business network. By using automated network monitoring and by providing online and in-person assistance when your business needs it, Progent represents an economical way for managing an IT system that provides high dependability, protection, and performance. Progent's developer support services include full-service it outsourcing, virtual infrastructure, online and on-site support and troubleshooting, network monitoring services, and Contact Center services.

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    Apple Mac Connectivity Online Technical Support

    Progent's Apple Mac networking consultants can assist you with a broad range of system foundation issues including system architecture, remote and mobile connectivity, internetwork communication, protection, and emerging technologies such as VoIP and high-speed wireless connectivity. For business networks built solely on Apple Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and size to deal with the complexity of designing, configuring, and maintaining a system infrastructure that is robust, safe, productive and supportive of your business goals. Progent can help you deploy Appleís Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Apple's Xsan SAN systems. Progent can also provide certified professionals to support Cisco routers and switches.

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    Professional Exchange Hosting

    Progent's Exchange Server Hosting Support Services provide an enterprise-class data center with backed-up electrical and cooling systems, 24x7 site security and IT support center, and fault-tolerant access to tier-1 Internet service companies. Hosted Microsoft Exchange servers are set up as virtual machines for fault tolerance, smooth scalability, and rapid recovery. Progent's services include complete incorporation with your business network, connectivity with handheld computing products, continual monitoring of efficiency and security, spam filtering, patch and service pack management, Help Desk Call Center services, per-day data backup, and full email administration support.

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    Computer Engineer Microsoft ISA Server

    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience creating corporate security designs for IT networks with multiple sites, remote users, and mission-critical web-based applications. A Progent ISA Server engineer is ready to help your small company design and implement an installation of ISA Server 2004 that meets your IT protection needs without restricting your productivity.

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    SQL 2008 Reporting Services Development Group

    SQL Server 2005 offers indispensable, familiar tools to IT professionals and network users, reducing the difficulty of creating, integrating, administering, and using enterprise information and analytical programs on platforms ranging from mobile devices to corporate data networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consulting firm with hands-on expertise and broad knowledge in designing and deploying data-driven, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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  • Cisco Engineer Positions
    Network Consulting Telecommuter Job

    If you are an information technology engineer with system support experience, teaming with Progent and helping Progent's customers will expand your abilities via collaboration with Progent's team of motivated, world-class consultants. Progent's focus on providing network consulting and computer help to small businesses will offer you the chance to consult in depth with decision makers and contribute significantly to the growth of dynamic companies. In addition, Progent's virtual office network provides the most advanced tools for remote support and wireless access to help you to come up with speedy fixes when you troubleshoot mission-critical problems.

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    Mac Disaster Recovery Network Engineer

    Progent's CISM-certified security staff can show you how to safeguard your Apple Mac environment through professional support offerings such as performing security tests, clean up after virus and worm attacks, setting up firewalls, implementing safe off-site and mobile connectivity, installing monitoring software for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy appropriate for the specific goals of your corporate information system.

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    Microsoft Dynamics GP 2015 R2 Consultant

    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped architecture that improves cloud readiness, works with the most popular smart phones and tablets, allows single sign-on with Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, expands the Web Client, and delivers over 100 improvements to various applications. Progent's Microsoft-certified consultants offer the broad knowledge and hands-on experience to resolve the critical IT and business issues associated with upgrading to Dynamics GP 2015 R2 and can help your organization to perform an efficient migration that will optimize the business value of your investment in this mission-critical platform.

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  • DoubleTake Carbonite Replication Computer Consultant
    Double-Take Backup and Restore Online Support

    DoubleTake/Carbonite Software offers a family of tools designed to deliver small businesses a variety of cost-effective solutions for backing up and restoring vital applications including Exchange, Microsoft SQL Server, RIM Blackberry, and Microsoft SharePoint. Progentís disaster recovery planning consultants have in-depth backgrounds integrating DoubleTake/Carbonite technology into small company IT systems to achieve an advanced state of availability and disaster recovery capability at a budget-friendly cost.

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    Application Monitoring Consultant

    Remote continuous network monitoring, automated alerts, and actionable analytical reporting are vital to maintaining the health of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management technology has progressed so far that companies of any size can afford a level of network stability that was once reserved for enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions delivered as low-cost services created to help you to detect and fix a an array of IT network problems before they can disrupt your business.

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    Microsoft New Mexico Small Office IT Consultant

    Progentís Technical Response Center (TRC) provides nationwide extended hours remote troubleshooting for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts provide after-hours phone support and online secure network connection to isolate and repair technical problems rapidly and economically. The breadth of technical experience represented by Progent's team of country-wide service professionals allows Progent to escalate even the toughest network issues to qualified specialists as required. For urgent issues, the TRC tries to respond to your call for support within one hour.

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