For business computer networks located throughout the state of Illinois, Progent's Microsoft and Cisco qualified technicians can deliver remote phone help and remote troubleshooting to fix your computer network troubles fast and affordably. Progent has acquired top-notch expertise, sophisticated utilities, and support databases to troubleshoot and repair IT problems while avoiding the expense and time delays associated with onsite service dispatches. If your Illinois small business is located outside of the larger metro areas such as Chicago, Aurora, Rockford, or Naperville, your nearby network systems support options may be limited in skills, or unavailable during urgent situations. This can result in a computer network that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progent's team of expert network consultants average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a broad range of technical projects for a diverse range of clients. This means you obtain not just the technical know how needed for the task, but a professional with field proven methods for applying those skills to assist with cost effective network solutions.

Fortinet FortiGate Firewall Experts
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering top throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can help your business to integrate your Fortinet FortiGate firewalls to safeguard your digital resources at the enterprise perimeter, within the data center, at branch locations, and at the cloud edge. To find out more, visit Fortinet firewall integration experts.

BI Reporting Consulting
Progentís business information reporting consultants can provide online and on premises expertise to help your organization with any facet of BI reporting ranging from debugging or enhancing reports to designing and deploying a comprehensive BI environment. Progent's management reporting experts can assist your company to maintain your existing reporting system, assist you to upgrade reports from a discontinued reporting product to a current one, and provide custom online training tailored to your individual needs. Progentís business reporting and analytics professionals can provide expertise in all popular business intelligence reporting and visualization platforms such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Builder.

Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultants can provide advanced remote support services to help organizations of all sizes to connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in hybrid architectures that combine on-premises resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Microsoft 365 integration solutions with on-premises installations of Exchange and Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight family of managed services for small and mid-size organizations.

In-depth Expertise in Microsoft's Leading Server Software
Progent's team of computer network consulting experts can help large businesses to architect, install, and support major rollouts of key Microsoft technology by offering support such as Microsoft Active Directory and Azure Active Directory configuration, Exchange Server 2019 troubleshooting, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, SharePoint Server 2019 configuration, SharePoint Server 2013 configuration, Microsoft Teams expertise, Microsoft Skype for Business Server maintenance, plus SQL Server 2019 database administration and SQL Server 2016 upgrades. Progent has worked with some of the world's biggest businesses to integrate technology powered by Microsoft products and offers branch office technical assistance for enterprises with branch offices in major cities throughout the U.S.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with continual replication to deliver rapid, zero RPO disaster recovery (DR) between sites located up to 300km away from one another. Progent can provide online or on-premises access to a certified NetApp MetroCluster consultant who can help you to design, deploy, manage, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that meets your technical requirements and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster environment by delivering guidance with procedures such as assigning disk pools and shelf IDs, determining aggregate layout, setting up volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network, and testing your DR system to prove compliance with information assurance standards and government mandates.

High-level Project Management Experts
For enterprise project management assistance, Progent can provide access to senior information technology experts with years of experience as technology project managers for program development, business technology implementation, and process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven project managers offer advanced management skills to help enterprise customers to adhere to best practices to ensure that major projects are completed on time and on budget.

At-home Workers Integration Services
Progent has two decades of experience helping small and mid-size businesses to plan, implement, tune, administer, and troubleshoot computer networks that incorporate teleworkers. To learn about Progent's support services for telecommuters, see at-home workers support.

Microsoft Exchange 2013 Migration Consulting
Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a revamped structure. These enhancements favorably impact key facets of IT including manageability, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consultants can deliver remote or on-premises expertise to help you manage, optimize and debug your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise, Exchange 2019 planning and deployment help, and Office 365 Exchange Online consulting to help you upgrade to a more current release of Exchange Server in a local, cloud-based, or hybrid deployment.

Progent's 24x7 Ransomware Hot Line
Progent's Ransomware 24x7 Hot Line is designed to help organizations to take the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware expert can assist you to identify and isolate infected servers and endpoints and guard undamaged assets from being compromised. If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

Validation, Testing, and Optimization of Your Restore Processes by Altaro-certified Consultants
Periodic validation, testing, and optimization of system restoration are crucial and frequently underappreciated components for successful disaster readiness. In the event of a disaster such as a ransomware breach, these recovery drills can make the difference between a temporary period of downtime and an existential threat to a business. Progent's Altaro VM Backup consultants can assist you to create a workflow for regularly validating, testing, and improving your restore procedures so you can keep your backup strategy current and minimize the damage of a catastrophic event.

ProSight Managed Services for Network Management
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. The ProSight series of network management outsourcing services covers all critical facets of modern networking such as email content filtering, security and compliance, patch management, automated backup/recovery, network infrastructure management, private cloud hosting, and network infrastructure documentation management. To download Progent's eBook about the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

Detailed Documentation of Services
Progent provides complete and detailed documentation of all service work to ensure customers donít ever feel like a hostage to their IT service company. Progent sends e-mail accounts of support activity shortly after finishing each support interaction, and also sends a printed copy along with monthly invoices. Complete network service reporting makes it less disruptive for clients to move to a new service provider or assume increased service duties in house. Complete support reporting also give management the information needed to evaluate support services and produce more realistic IT budgets.

Planning and Support Services for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consultants have extensive experience planning, deploying, optimizing and repairing System Center Operations Manager environments and offer organizations of any size advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to maintain your current SCOM environment and resolve serious problems uncovered by Microsoft SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager expertise to help you to upgrade cost-effectively from Operations Manager 2016 to Operations Manager 2016. In addition, Progent can help you migrate to more modern versions of SCOM including SCOM 2019 and SCOM 2022.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to validate the skill of IT security experts. GIAC certifications are acknowledged by businesses and institutions throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for all of the network security services addressed within the GIAC certification including evaluating infrastructure vulnerability, security incident management and response, traffic analysis, web services security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting events.

Talk to a Progent Network Consultant
To learn how you can get in touch with a Progent computer consultant for remote or on-premises assistance, call 1-800-993-9400 or visit Online Network Support.



An index of content::

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