For small business networks located throughout the state ofIllinois, Progent's Microsoft qualified professionals can provide online help and troubleshooting to resolve your network troubles quickly and cost effectively. Progent has developed top-notch expertise, sophisticated tools, and support knowledge bases to diagnose and fix computer network problems while avoiding the cost and delays associated with onsite service visits.

If yourIllinoiscompany is situated outside of the larger urban areas such asChicago, Aurora, Rockford, or Naperville, your local network support choices may be limited in technical expertise, or not available during urgent situations. This results in a network environment that is unstable or causing wasted time due to technical issues continuing for too long. Progentís team of network consultants average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a broad variety of technical tasks for a diverse range of customers. This means you obtain not just the technical know how needed for the task, but an expert with demonstrated methods for applying that expertise to deliver excellent network solutions.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates software provisioning across multiple sites, centralizes security and compliance settings control, inventories network assets, protects against corporate data leakage, performs health reporting, enables safe end-user self service, and delivers a single control mechanism for managing mixed-operating system ecosystems based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud experts can help businesses of any size with any aspect of designing, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.

Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consulting experts can provide a variety of IT outsourcing and co-sourcing services to help companies of any size to maintain, administer, and repair IT systems that include desktops, laptops, tablets, or smartphones based on Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help.

Citrix Desktop Virtualization Engineering Support
Progent's Citrix desktop virtualization experts can assist your business to design, deploy, administer, and support a virtual Windows desktop and application delivery system by providing XenDesktop expertise and XenApp support services. Progent's Cisco-certified CCIE network consultants can help you enhance your network for delivering server and client-side applications, and Progent's remote datacenter management and support consultants can help your organization to manage and maintain a remote datacenter that offers high availability, advanced protection, and rapid recovery. Progent can also assist you manage and support other virtualization products from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.

Cisco Firepower NGFW Series Firewalls Consulting Experts
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost compared to Cisco's popular ASA 5500-X security appliances and offer centralized management of advanced security features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco-certified CCIE-certified firewall experts can assist you to design and carry out a smooth migration to Cisco Firepower Series firewalls from legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's security services to build and centrally manage network environments that include local offices, data centers, private clouds and public clouds. For details about Cisco's Firepower line of NGFWs Firewalls, visit Firepower Series firewalls integration experts.

Examples of Remote Consulting Services Available from Progent for Cisco Routers
Among the typical online Cisco router support services available from Progent's certified Cisco experts are setting up domain name, DHCP, routing maps, T1, security logon banner and user accounts; configuring HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing policy based routing to MPLS, routing tables, and BGP peering arrangements; installing current IOS image; configuring and testing failover; fixing VPN problems; producing a network diagram and documenting configuration; plus policy and disaster recovery strategy.

World-class Cisco Help from Expert CCIE-certified Consultants
Progent offers easy, quick, and economical access to Cisco CCIE Certified engineers. Cisco Certified Internetwork Experts are elite networking gurus who are awarded this top-level classification only as a result of strenuous examination by Cisco. CCIEs can resolve even the most complex problems surrounding network planning, configuration, troubleshooting, and support. Progentís CCIE consultants work intimately with Cisco in-house staff in analyzing problems with Cisco's IOS software and devising workarounds or obtaining software updates to correct problems. Progent can provide fast access to a CCIE by phone so you can get instant help for complex network problems that are impacting business productivity but are beyond the scope of your local IT support providers.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with synchronous replication to provide rapid, zero data loss disaster recovery between sites that are as far as 300km apart from each other. Progent offers online or on-premises access to a certified NetApp MetroCluster consultant who can help your business to design, configure, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that aligns with your technical needs and budget. Progent can ensure you follow best practices for installing your MetroCluster environment by delivering help with procedures such as assigning disk pools and shelf IDs, determining aggregate layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery solution to prove compliance with information assurance standards and government mandates.

MS Project Server Integration
Progent's Microsoft Project Server consultants offer comprehensive online and on-premises support services for Project Server and for Microsoft platforms that work in conjunction with Microsoft Project Server. Services provided by Progent include Project Professional and Project Web App planning and support, SharePoint 2013 planning and deployment, SQL Server 2016 integration and development, SQL Server 2014 programming and troubleshooting, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management,Excel and Office 365 Excel development, plus PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE network engineers to assist your company to optimize your environment to accommodate local, branch, at-home, and mobile workers so they can use Microsoft Project Server to collaborate securely and productively. Progent's network security engineers can help you to adopt and enforce security policies that safeguard sensitive project information without interfering with the efficient sharing of authorized data.

Consulting and Troubleshooting Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consultants have more than a decade of background planning, deploying, enhancing and repairing Microsoft SCOM solutions and offer organizations of any size advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and set up Microsoft SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can provide fast online or on-premises technical support to help you to remediate serious issues detected by Microsoft SCOM 2012. Progent also offers Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services to assist your organization to migrate cost-effectively from Operations Manager 2016 to SCOM 2016.

Microsoft Exchange 2010 Server Migration Help
Progent's Microsoft-certified Exchange 2010 consultants can help your organization to maintain and debug your existing Exchange 2010 environment or give you access to the expertise of certified Exchange 2016 professionals and Office 365 Exchange Online specialists to help you determine the benefits of upgrading to a current edition of Exchange Server that delivers quick ROI by increasing your workers' efficiency, lowering the cost of equipment and service, simplifying administration, and integrating your key communications technologies.

Failover Clustering Consulting for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover server cluster feature set built into the latest versions of MS Windows Server has been radically redesigned to streamline the installation, setup, and management of server clusters and to offer greater levels of system dependability, security, performance, and versatility. New or enhanced capabilities include cluster Validation, revamped configuration and deployment, improved cluster administration, redesigned cluster infrastructure for increased uptime, better protection and quorum models, fewer failure points, more storage and memory capacity, improvements for multi-site clusters, and live migration capability for Windows Hyper-V virtual servers. Progent's certified cluster technology consultants can help you evaluate the business benefits of Windows clustering, design and implement an installation, train your IT personnel to administer your failover clusters, deliver continuing consulting and technical help services, and produce and validate a disaster recovery procedure. Progent's Windows Server 2016 disaster recovery experts can help you you to plan and deploy a cost-effective disaster recovery/business continuity solution for hybrid cloud environments using failover cluster tools proven in Microsoft's massive Azure cloud.

Microsoft Active Directory (AD) Planning and Troubleshooting Expertise
Progent's Microsoft-certified Active Directory experts have deep knowledge troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, damaged AD objects, cleanup of test software configuration objects in on-line Active Directory systems, and restoration of unsuccessful setups of Active Directory and AD-integrated software. Progent is also experienced in using ďexpert onlyĒ Active Directory tools like NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest configuration strategies that address important issues such as AD naming standards, hierarchical structure, IT management model, utilization and structure of group policy objects, plus protection and auditing specifications. Progent can also analyze the implications of alternate server and service configurations on functionality and performance. Progent can help companies to plan and implement deployments of AD Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Spam and Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about the complete ProSight family of affordable managed services for small and mid-size businesses.

Security Inventory Evaluation for Small Business Networks
Progent offers two ultra-affordable service bundles intended to allow small companies to get a professional security evaluation from a certified security consultant. With Progent's External Security Inventory Checkup, a security expert runs an extensive examination of your network from outside your company firewall to uncover potential risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, a security engineer runs a network scan from an authorized computer inside your firewall to assess vulnerabilities to inside attacks. The two security inventory services are set up and executed from a secured remote site.

Talk to a Progent Network Support Expert
To learn how to get in touch with a Progent computer consultant for online or onsite assistance, call 1-800-993-9400 or visit Online Computer Support.



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