For small company computer networks located anywhere in the state of Illinois, Progent's Microsoft and Cisco qualified technicians can provide remote phone help and remote troubleshooting to resolve your network troubles fast and affordably. Progent has acquired top-notch expertise, sophisticated tools, and support databases to troubleshoot and repair IT problems while avoiding the cost and delays associated with onsite service dispatches.

If your Illinois business is situated beyond the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your nearby network support options may be limited in skills, or not available during urgent situations. This can result in a network environment that is unusable or causing efficiency loss due to technical issues persisting for too long. Progentís team of network engineers average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a extensive variety of technical projects for a extensive range of clients. This means you obtain not just the technical competency needed for the task, but an expert with field proven methods for applying those skills to provide efficient network solutions.

ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies over 25 years of experience helping manufacturing, distribution and service organizations to manage complicated supply chains and streamline critical business processes to get products to market fast and adhere to customer commitments dependably. Progent can provide the skills of an ERP specialist with more than two decades of background with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or onsite consulting that can range from as-needed guidance to end-to-end solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, CPQ, web site integration, technical support, data conversion, Amazon AWS integration, disaster recovery planning, and database administration. For more information, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

ProSight Network Audits for Checking Network Health
Prosight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner and safer Active Directory implementation. Both options also offer the ongoing advantages of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. To find out more about ProSight Network Audits and to see sample reports, visit ProSight Network Audits.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that any looming problems can be addressed before they can impact productivity. Read about the entire ProSight series of affordable network management outsourcing services for small and medium-size businesses.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi network devices includes a wide selection of Wave 2 Wi-Fi access points, security gateways, and switches. Ubiquiti UniFi appliances running throughout multiple sites with any number of access points can be remotely provisioned and administered using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, tuning, troubleshooting, monitoring, and analytics. Progent can provide the skills of veteran wireless professionals who can assist your organization to determine the benefits of Ubiquitiís UniFi products for your business and assist you to plan, install, manage, and maintain your UniFi ecosystem. For details, see Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.

Juniper Networks Support
Progent's Juniper-certified network consultants can assist you to plan and implement Juniper Firewall and VPN technology, optimize and troubleshoot your infrastructure, and migrate smoothly from discontinued products to the latest releases. Progent's Junos OS consultants offer expertise with Juniper's premiere network operating system to enable you to simplify the administration and improve the protection of your Juniper VPN appliances and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platformS and can assist you manage networks that include a mix of Juniper's OS platforms.

Disaster Recovery/Business Continuity Planning Support
Progent offers advanced online consulting for business continuity planning, testing, and training to assist you to respond to possible disasters, minimize service disruption for your essential IT functions, eliminate data loss, and comply with examiners' letters and business obligations. Progent's business continuity experts can team with your management and IT administration group to provide risk and business impact evaluation, identify dependencies, identify the assets needed to run your organization, determine key network services and specify allowable restoration times, qualify colocation sites, configure secure remote access capability for key workers, plan notification systems and assign responsibilities for staff, document a complete recovery plan, and train key people to carry the agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to plan and deploy a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster technology field-tested in Microsoft's Azure cloud.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.

Complete Documentation of Services Provided
Progent produces full and detailed documentation of all service activity to make sure clients donít ever feel ďcaptiveĒ to their IT service provider. Progent sends email documentation of support activity immediately after finishing each support task, and also sends a hard copy along with monthly invoices. Comprehensive network service documentation makes it less risky for customers to transfer to a new service provider or take on more service duties in house. Complete support documentation also give management the information needed to assess the quality of support services and produce better informed network expense projections.

Dynamics GP (formerly Great Plains) Support
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that improves cloud integration, supports popular smart phones and tablets, allows single sign-on with Microsoft Azure Active Directory, and strengthens security and compliance. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers have the depth and breadth of technical skills and hands-on experience to resolve the critical IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help your organization to perform an efficient migration that will optimize the business value of your investment in this powerful platform.

Cisco IOS software Update Consulting
If you incorporates Cisco appliances, you may be running an old release of Cisco IOS, the operating system powering most Cisco router and the latest Cisco switches. Cisco often offers upgrades to IOS in order to correct bugs, plug security vulnerabilities, or add functionality. Unfortunately, upgrading IOS or other Cisco OS platforms can be a challenge, depending on your Cisco equipment and your network infrastructure. As an example, there may be limited local Flash storage that might cause a new OS release to execute improperly. Progent's Cisco CCIE-certified consultants offer a wide selection of support services associated with upgrading Cisco IOS software or other Cisco software platform like IOS XR, CallManager or Unified Communications Manager. Progent's consultants can perform audits of your router software, propose sensible updates, prepare Cisco appliances, transfer software images/, activate and verify your Cisco software, tune performance, troubleshoot problems, and teach your IT managers how to utilize all important new features.

Get in Touch with a Progent Computer Support Expert
To find out how you can access a Progent network support expert for online or on-premises support in , phone 1-800-993-9400 or go to Remote Network Help.