For small office networks located within the state of Illinois, Progent's Microsoft and Cisco qualified technical experts can provide phone support and remote troubleshooting to resolve your network systems troubles quickly and cost effectively. Progent has acquired enterprise-class skills, advanced software tools, and support databases to identify and resolve IT problems while avoiding the cost and time delays associated with onsite technical service calls. In case your Illinois business is located outside of the larger metro areas such as Chicago, Aurora, Rockford, or Naperville, your local computer network support options may be limited in technical capability, or unavailable during an emergency. This results in a network that is unpredictable or causing wasted time due to technical issues continuing for too long. Progent's team of field proven network professionals average more than 10 years of real-world industry experience, in the trenches of network support, performing a broad variety of technical projects for a diverse range of clients. This means you obtain not only the technical expertise needed for the task, but a professional with proven methods for applying those skills to provide efficient network solutions.

Consulting Expertise for Microsoft Dynamics and Dynamics 365 Financial and ERP/MRP Software
Progent's Experts Team provides help in Microsoft accounting and ERP platforms, allowing you to create affordable and cohesive network solutions that fit the unique requirements of your business. Progent's application development consultants offer a range of services including Microsoft Dynamics 365 Finance (formerly Dynamics AX) ERP consulting services, Microsoft Dynamics GP Accounting Software education and programming, Microsoft Dynamics 365 Business Central/NAV ERP software integration, Microsoft Dynamics SL/Solomon accounting software help, and MS Commerce/RMS configuration.

Work-at-Home Solutions Expertise for Remote Workers
Progent can assist small and mid-size businesses to design, implement and troubleshoot the infrastructure needed to support offsite workers. Areas of network infrastructure where Progent's experts can provide assistance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN design and deployment, and reliable Internet connections. For information about Progent's network infrastructure consulting expertise for telecommuters, go to infrastructure support services for teleworkers.

ProSight Network Audits for Evaluating Network Health
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable and safer AD environment. Both versions also offer the long-term advantages of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. To find out more about ProSight Network Health Checks and to see sample reports, visit ProSight Network Audits.

Project Server Consulting
Progent's certified Microsoft Project experts offer advanced remote and on-premises support for Project Server and Project Online as well as for Microsoft products that work closely with Microsoft Project. Services offered by Progent include Microsoft Project Server and Project Professional planning and support, SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting and development, Microsoft SQL Server 2019 migration, Microsoft SQL Server 2017 upgrades, Microsoft SQL Server 2016 upgrades, Exchange Server 2019 support, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Excel and Microsoft 365 Excel development, and Office PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE consultants to assist you to optimize your environment to support local, branch, at-home, and mobile workers so that they can use Project Server to collaborate safely and efficiently. Progent's network security consultants can help you to plan and police security policies that protect sensitive business data without disrupting the efficient exchange of authorized data.

Progent's Consulting and Development Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 offers major enhancements in speed, capacity, security, availability, BOYD integration, plus built-in business intelligence. New features include PolyBase for handling relational and non-relational databases simultaneously for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud-based resources. Progent's Microsoft-certified SQL Server 2016 consultants can provide online and onsite support to assist organizations of any size to plan, deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft products such as Windows Server, Exchange, SharePoint, Dynamics ERP, Skype for Business, and System Center Operations Manager (SCOM). Also, Progent's SQL Server 2019 migration experts can help you to move to a current release of SQL Server.

Collaborative Software Expertise for Telecommuters
Progent can assist organizations of all sizes to configure collaborative applications by providing services such as SharePoint software development and Microsoft Teams planning and integration to allow their at-home employees to engage in productive teamwork with colleagues and other stakeholders. To find out about ways Progent can help you to install and manage collaboration technology for telecommuters, see collaboration technology expertise for telecommuters.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist organizations to configure Progent's ProSight Email Guard Security Gateway to enforce specified content security policies for monitoring the content of outbound email messages and attachments and preventing the transmission of sensitive or inappropriate information or spam. ProSight Email Guard's outbound email content filtering technology can also help your business avoid reputation loss and stay compliant with industry privacy standards and government mandates such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Learn more about the entire ProSight line of low-cost network management outsourcing services for small and medium-size businesses.

Linux Support Services and UNIX/Windows Integration
If your small business network combines Linux technology with Windows, Progent can assist you to incorporate your servers into an efficient network that allows all your platforms to coexist peacefully for simpler administration, seamless dataflow, high availability, enhanced performance, and tight security. If you are writing or testing Linux based-software on a network that incorporates Microsoft Windows-based servers, desktops, and application software, Progent can provide full-service IT outsourcing that frees you to concentrate on your area of high-value expertise.

Cisco IOS Upgrade Consulting
If you includes Cisco appliances, you may be using an outdated version of IOS, the operating system used in most Cisco router as well as current switches from Cisco. Cisco often publishes upgrades to IOS in order to correct bugs, plug security vulnerabilities, or add functionality. Unfortunately, updating Cisco IOS and other Cisco OS platforms can be tricky, depending upon your Cisco appliance and your network environment. For example, there may be limited local Flash storage that could cause a new OS release to execute improperly. Progent's Cisco CCIE consultants offer a wide array of support services associated with upgrading Cisco IOS software or any other Cisco control software such as IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run version audits of your Cisco software, recommend appropriate updates, prepare Cisco devices, transfer software images/, configure and test your Cisco software, optimize throughput, resolve problems, and teach your IT staff how to get the benefits of all significant new functions.

VoIP Platforms Consulting Services for a Remote Workforce
Progent can help small and mid-size companies to set up VoIP technology to give their remote workforce the advantage of seamless extensions of the corporate phone network. For information about ways Progent's consultants can assist your telecommuters to integrate and debug IP voice platforms, refer to VoIP expertise for an at-home workforce.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or on-premises access to a certified CCIE engineer to help your business to plan, deploy, manage and troubleshoot unified communications environments built on Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have extensive backgrounds helping organizations of all sizes to build advanced collaboration solutions by providing services that include Unified Communications Manager (CUCM) and CallManager planning and deployment, IP voice and video phones and soft phones setup, and wireless VoIP phone deployment. Progent's consultants can assist you with Cisco's extensive portfolio of Unified Communications applications like Cisco Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Unified Contact Center, and Unified Mobility.

Progent's 24x7 Ransomware Hot Line
Progent's Ransomware 24x7 Hot Line is intended to assist you to take the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can help you to identify and isolate breached devices and protect undamaged resources from being penetrated. If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 incorporates core features initially developed for and proven on Azure, among the world's largest public clouds. This significantly enhances the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving data security, uptime, scale, manageability, dependability and recoverability. Progent’s Microsoft-certified Windows Server 2016 Hyper-V experts can help you to evaluate the advantages of Hyper-V 2016 for your business, configure pilot environments to verify the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, create and execute a non-disruptive upgrade plan, educate your IT administration and technical support staff, and deliver as-needed consulting and debugging services to make sure that your Hyper-V 2016 solution gives you maximum business value.

Barracuda Backup On-premises and Cloud Data Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup deployment can incorporate a purpose-built hardware appliance built by Barracuda or a virtual appliance with similar functionality but which utilizes your own storage infrastructure. Barracuda Backup protects critical business data produced on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting services to assist your business to design, configure, operate and repair a backup and disaster recovery system built on Barracuda Backup. For additional information, see Barracuda Backup and disaster recovery consulting and management.

Get in Touch with a Progent Network Consultant
To learn how you can get in touch with a Progent network support expert for online or onsite support, call 1-800-993-9400 or visit Online Network Help.



An index of content::

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    Progent's Juniper Networks-authorized network engineer can assist you to plan and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and migrate efficiently from outdated devices to current releases. Progent's Junos OS engineers can offer expertise with Juniper's premier network control software to help your business to streamline the administration and improve the protection of your Juniper VPN appliances and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations maintain environments that include a combination of Juniper's software platforms.

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    Progent's ProSight Email Guard solution uses the technology of leading information security vendors to provide web-based control and world-class security for your email traffic. The powerful structure of ProSight Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter.

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    Progent can assist your company to design, deploy and debug a backup/restore solution based on MSP360 technology. MSP360 enables file or image-based backup/recovery for VMs and physical machines, supports all leading public clouds, and allows businesses to build a backup solution with a low Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to protect against data loss caused by user mistakes, computer errors, ill-intentioned users, and malware attacks like ransomware.

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    E-Mail Guard is a complete service for defending against spam and viruses. E-Mail Guard addresses the protection and administration of company email by providing continually updated spam and virus filtering, policy administration, content testing, and protection against email-borne DHA and DDoS attacks. E-Mail Guard also includes tracking, management and analysis utilities plus outbound email filtering to let you fix your email environment and specify and regulate corporate email policy.

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    Microsoft Forefront TMG 2010 is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a centrally managed Internet gateway that acts as a one-server solution for an array of security features such as an multi-layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security logging and reporting capabilities, permits customized reports generated by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual server to lower costs and improve recoverability. Progent's Microsoft engineers can assist your company to design and execute pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing support and troubleshooting. Progent's consultants can also help your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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    Progent's certified cybersecurity experts can run NodeZero-based threat assessments to verify your security defense tools and policies are correctly configured and effective.

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    Progent has supported Microsoft Dynamics GP and Great Plains software for more than 20 years and Progent has delivered system integration, customization, education, and debugging since the platform's debut. Progent offers advanced expertise for updating out of date Dynamics GP deployments. Progent can assist you to plan, validate, and implement a cost-effective migration from a a legacy release to the current release of Dynamics GP.

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    Progent's Microsoft-certified consultants can provide companies of all sizes consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web-based technology for intelligently coordinating people, groups and data. Microsoft SharePoint Server offers a central spot for your employees or clients to access, manage, share and manipulate relevant information, documents, and applications and to interact with one another. SharePoint enables quicker and more intelligent decisions, more effective sharing across groups and more streamlined business practices. Windows SharePoint Services join employees, customers, workgroups and major tasks with the information they've created in a manner that makes data easy to find, download and re-use. Progent's SharePoint consultants can assist you to manage your existing SharePoint environment or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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    Progent can help small and medium-size businesses to design, implement and debug the infrastructure required for teleworkers.

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    E-Mail Guard represents a comprehensive service for defending against spam and virus attacks. E-Mail Guard addresses the security and administration of company email by offering constantly updated spam and virus filtering, policy administration, content filtering, and protection against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and reporting utilities as well as outbound email testing to help you repair your email environment and specify and regulate corporate security policy.

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    In addition to providing the expertise of Microsoft Dynamics GP specialists, Progent can provide experts in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, administration help, migration assistance, and 1-on-1 or group online training classes tailored to meet your specific requirements. Progent's experts also can show you how to integrate and maintain a protected, robust network foundation to run your ERP, MRP and accounting applications.

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    Progent offers comprehensive support for each step of your Microsoft Exchange 2010 upgrade with services that include outsourced or co-sourced project management services, site analysis, project planning, cost estimates of all new software and equipment needed, recommended sourcing, system verification at customer site or at Progent's testing facility, setting up temporary coexistence between Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the production system, deactivating the old servers, and webinar training for customer's IT staff and end users.

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    Progent's proven ransomware recovery experts can assist your business to reconstruct a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

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    Progent's Cisco-certified wireless networking experts can help businesses of any size to plan, implement, administer and repair Cisco Aironet Wi-Fi access point environments to achieve the throughput, range, capacity, scale, security compliance and manageability needed for transparent connectivity between wireless and wired network infrastructure. Progent offers efficient remote and onsite support for end-of-life and new-generation 802.11ac Aironet access points and Progent can assist your business plan and manage wireless solutions that include indoor and outdoor Aironet Wi-Fi APs.

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    Progent's remote access and smartphone synchronization specialists can help your business to plan and deploy secure access solutions for remote desktops, notebooks, and smartphones so they work seamlessly with your information network, allowing you to optimize the efficiency of your off-site workers.

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    Progent can help you in any facet of your migration to Exchange Server 2019 such as configuring Windows Server 2019 as a host for Exchange; planning high availability (HA) system topology for a local, cloud-based or hybrid environment; moving mailboxes; designing and implementing Hyper-V; setting up HLB; building DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and setting up Outlook.

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    Progent's pricing model is to charge for remote support and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity does away with large invoices for fast fixes so you will not be forced to allow minor problems to fester.

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    Progent is seeking a variety of on-staff workers including motivated Microsoft Certified Systems Engineers; network experts who have Cisco CCNP or CCIE credentials; and specialists in fault-tolerant system design with backgrounds in mobile access, wireless integration, high-availability systems, business continuity solutions, data protection, and VMware technology. We are also hiring desktop support experts, off-site troubleshooting professionals, and CISSP or CISM accredited security consultants. We are also hiring experienced managers and administrators who can operate efficiently in Progent's dynamic, virtual office model. Progent works with independent consultants who have in-depth expertise and hands-on background in important information technology areas beyond Progent's main service concentration. Our Experts Group employs independent consultants who can provide advice and programming services for line-of-business applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess deep expertise with non-Microsoft platforms such as Linux derivatives, Apple OS, or Solaris, or offer world-class skills in areas such as telecommunications, web development, EDI, eCommerce, or database management. Independent consultants premier by Progent cooperate with our full-time engineers to deliver comprehensive solutions for small and midsize company networks.

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    Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner and more secure Active Directory implementation. Both options also provide the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime.

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    E-Mail Guard is Progent's economical antispam and anti-virus managed service that offers small businesses enterprise-quality protection from spam, viruses, DHA attacks, and other forms of e-mail-based assaults on computer networks. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive suite of web-based spam filtering and anti-virus services that stop email attacks before they can penetrate the network firewall. Perimeter Manager also lets administrators track and control their email systems, irrespective of server platform, hardware technology, or geographic location.

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    Progent provides small organizations a pair of low-cost security inventory scanning packages that include, for a set price, remotely administered scans of your security profile which are evaluated by certified information security specialists who interpret the data collected by the remote scan, present objective evaluations of your current security vulnerability, and make recommendations for remediation. Progent offers two non-overlapping network security evaluation packages for external and internal security scanning that are priced to fit the budgets of small companies while offering enterprise-class assessments of your IT network's vulnerability to attack.

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