In addition to offering rapid access to guidance from top-tier network consultants and subject matter experts (SMEs) to help Allen, Texas businesses with specific IT issues or longer-term initiatives, Progent can provide short-term staffing to deal with more generalized services like desktop help, network administration, and Help Desk response. Temporary staffing makes it possible for businesses to respond to expected or unexpected surges in demand for network services, which may result from situations like company mergers, data center relocation, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Temporary IT staff augmentation can also cover voids left by the absence of full-time staff members due to scheduled vacations, health issues, termination, or other reasons.

Benefits of Progent's Temporary Staffing Program
Progent's temporary supplemental staffing services offer organizations the flexibility to react to increases in demand for IT services without being saddled with the expense and hassle associated with vetting and hiring appropriate IT personnel and without the burden of adding to your permanent head count.

Important features of Progent's short-term staffing services include:

  • Rapid access to proven IT pros
  • Simple engagement, cessation, and resumption of services
  • Seamless extension of your in-house IT staff
  • Full documentation of services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
  • Close working relationship with a top-level, full-service resource for network expertise
Progent's Co-managed Help Desk Service
Progent's shared Call Center program is a specialized flexible staff expansion alternative that allows IT groups to divide the responsibilities of Call Center support seamlessly between their in-house IT staff and Progent's extensive pool of technical support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a joint support solution powered by the leading shared professional services (PSA) tool for managing, service requests, generating tickets, assigning ownership, tracking progress, and producing management reports.

Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises IT services for organizations throughout the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Allen, Texas Companies
Progent's seasoned team of certified consultants and technical experts offers Allen, Texas organizations a wide range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:

Contact Progent for Short-Term Staff Augmentation for Allen, Texas Organizations
To learn more about Progent's short-term supplemental staffing services for Allen, Texas organizations, call 800-993-9400 or visit Contact Progent.