Crypto-Ransomware : Your Crippling IT Disaster
Crypto-Ransomware  Remediation ConsultantsCrypto-Ransomware has become an escalating cyber pandemic that represents an extinction-level danger for businesses poorly prepared for an assault. Different versions of ransomware like the CrySIS, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for years and continue to inflict harm. More recent variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, plus frequent unnamed viruses, not only do encryption of online files but also infiltrate most configured system backup. Files synched to off-site disaster recovery sites can also be corrupted. In a poorly architected data protection solution, this can make any restoration impossible and basically knocks the entire system back to zero.

Restoring services and information following a ransomware outage becomes a race against time as the targeted organization tries its best to stop the spread and eradicate the virus and to restore mission-critical operations. Because ransomware needs time to spread, assaults are often launched at night, when successful penetrations tend to take longer to detect. This compounds the difficulty of quickly assembling and organizing a qualified response team.

Progent makes available a variety of solutions for securing Skokie enterprises from crypto-ransomware events. These include user education to help identify and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's AI-based threat protection to detect and extinguish day-zero malware attacks. Progent in addition can provide the services of veteran ransomware recovery engineers with the talent and commitment to restore a breached environment as quickly as possible.

Progent's Ransomware Recovery Support Services
Soon after a ransomware event, even paying the ransom in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will respond with the keys to decrypt any or all of your data. Kaspersky Labs determined that seventeen percent of ransomware victims never recovered their data after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The alternative is to piece back together the critical parts of your Information Technology environment. Without access to full data backups, this calls for a broad complement of skill sets, professional project management, and the ability to work continuously until the recovery project is over.

For two decades, Progent has provided expert Information Technology services for companies throughout the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have earned top industry certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise in financial management and ERP application software. This breadth of experience provides Progent the ability to knowledgably identify critical systems and re-organize the surviving components of your IT system following a ransomware penetration and rebuild them into an operational network.

Progent's security team utilizes state-of-the-art project management applications to coordinate the complex recovery process. Progent understands the urgency of working swiftly and together with a customer's management and IT resources to prioritize tasks and to put key services back online as fast as humanly possible.

Client Story: A Successful Ransomware Attack Restoration
A business hired Progent after their organization was attacked by Ryuk ransomware virus. Ryuk is thought to have been created by Northern Korean state sponsored cybercriminals, possibly using technology exposed from the United States NSA organization. Ryuk targets specific organizations with little tolerance for operational disruption and is among the most profitable incarnations of ransomware malware. Headline targets include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturing company headquartered in the Chicago metro area with about 500 workers. The Ryuk attack had shut down all company operations and manufacturing capabilities. Most of the client's information backups had been online at the beginning of the attack and were damaged. The client was actively seeking loans for paying the ransom demand (exceeding two hundred thousand dollars) and wishfully thinking for good luck, but ultimately made the decision to use Progent.


"I cannot say enough in regards to the care Progent gave us during the most fearful period of (our) company's existence. We most likely would have paid the cybercriminals if it wasn't for the confidence the Progent team gave us. The fact that you could get our messaging and key applications back in less than 1 week was something I thought impossible. Each expert I got help from or messaged at Progent was hell bent on getting us back online and was working 24/7 on our behalf."

Progent worked with the client to rapidly determine and assign priority to the essential areas that had to be addressed in order to resume business operations:

  • Microsoft Active Directory
  • Exchange Server
  • MRP System
To get going, Progent followed AV/Malware Processes penetration mitigation industry best practices by isolating and cleaning up infected systems. Progent then started the steps of recovering Microsoft AD, the key technology of enterprise networks built on Microsoft technology. Exchange email will not function without Active Directory, and the businesses' financials and MRP applications leveraged Microsoft SQL, which needs Windows AD for access to the data.

Within two days, Progent was able to rebuild Active Directory services to its pre-penetration state. Progent then initiated setup and storage recovery of essential servers. All Microsoft Exchange Server schema and attributes were usable, which greatly helped the restore of Exchange. Progent was also able to assemble non-encrypted OST data files (Outlook Offline Folder Files) on user workstations to recover email messages. A recent offline backup of the businesses manufacturing software made them able to return these vital services back online. Although major work still had to be done to recover totally from the Ryuk attack, essential systems were recovered rapidly:


"For the most part, the assembly line operation showed little impact and we did not miss any customer deliverables."

Throughout the following few weeks important milestones in the restoration process were achieved through tight collaboration between Progent team members and the customer:

  • In-house web applications were brought back up with no loss of data.
  • The MailStore Server containing more than four million historical messages was brought on-line and available for users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/AR/Inventory modules were completely operational.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Nearly all of the desktop computers were being used by staff.

"A huge amount of what transpired during the initial response is nearly entirely a blur for me, but my management will not soon forget the care each of you put in to give us our business back. I've trusted Progent for at least 10 years, maybe more, and each time Progent has shined and delivered. This situation was no exception but maybe more Herculean."

Conclusion
A likely business catastrophe was avoided through the efforts of hard-working experts, a broad array of subject matter expertise, and close collaboration. Although in post mortem the ransomware virus attack detailed here could have been blocked with modern security solutions and ISO/IEC 27001 best practices, team training, and appropriate security procedures for information backup and keeping systems up to date with security patches, the fact is that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a ransomware penetration, feel confident that Progent's roster of professionals has extensive experience in crypto-ransomware virus blocking, removal, and file recovery.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thanks very much for making it so I could get rested after we made it through the most critical parts. All of you did an fabulous effort, and if any of your team is visiting the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Skokie
For ransomware cleanup services in the Skokie area, phone Progent at 800-462-8800 or see Contact Progent.



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    Altaro VM Backup software from Hornetsecurity offers small organizations a reliable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, offsite, distributed, and cloud architectures and also enables low-cost cloud backup to Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or on-premises services to assist you to design, install, optimize and debug a modern backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup technology.

  • Ransomware Recovery Preparedness Audit Consult Ransomware Recovery Readiness Check Engineer
  • Redhat Linux Technology Consulting Redhat Linux Network Engineer
  • Remote Cybersecurity Contractors Stealth Penetration Testing Top Rated Security Tech Services Security Penetration Testing
  • Remote DPM Backup and Restore Service Specialists Award Winning Offsite Managed Backup Service Consultancy
  • Remote Network Monitoring Remote Support Comprehensive Event Management Computer Consultants
  • Remote Support Exchange 2007 Exchange 2007 Engineer
  • Remote Troubleshooting Video Conferencing Microsoft Presence Awareness IT Consulting
  • Remote Workers Consulting Experts near Skokie - Conferencing Systems Consultants Skokie-Vernon Hills, Illinois Open Now Skokie At Home Workforce Conferencing Technology Consulting Skokie-Northbrook, IL, United States
  • Remote Workforce Consulting Experts - Skokie - Infrastructure Consulting and Support Services Skokie Top Ranked Telecommuters Skokie Consulting and Support Services - Integration Consultants Skokie, Illinois, U.S.A.
  • Ryuk Online Ransomware Rollback Services Skokie Skokie, America Skokie Lockbit Crypto-Ransomware Mitigation Skokie-Morton Grove, Illinois, United States

  • Microsoft 365 and iPhones Integration
    Hybrid Configuration Wizard Remote Troubleshooting

    Microsoft supports transparent hybrid environments that combine Microsoft 365 Exchange Online and local Exchange systems. This permits you to have specific mailboxes located on your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can help you with any phase of designing, implementing and debugging your hybrid Exchange network. Progent's Exchange consultants can deliver as-needed expertise to help you through challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on time and within budget.

  • SCCM 2012 Asset Management Online Consulting 24x7 Technical Support Services SCCM 2012 Reporting
  • SCDPM 2012 Migration IT Consultant Emergency Microsoft Data Protection Manager 2012 Computer Engineer
  • SMS Server 2003 Upgrade Information Technology Consulting 24x7 Microsoft SMS Server Troubleshooting

  • Trainer Entourage
    Entourage Training Professional

    Progent offers one-on-one training customized for individuals who want to expand their understanding of the Apple macOS and OS X platform, Mac computers, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar training for macOS and Mac OS X application software.

  • SQL Server 2016 Backup On-site Technical Support SQL Server 2016 AlwaysOn Support and Setup
  • SQL Server 2017 Application Migration IT Consultant Setup and Support SQL Server 2017 and VMWare
  • SQL Server Configuration Manager Network Consultant Information Technology Consulting SQL Server 2012 AlwaysOn
  • SharePoint Consulting Services Skokie-Lincolnshire, Illinois Microsoft SharePoint Server 2013 Remote Support Services
  • Short-Term Staffing Support Consulting Expertise Skokie Skokie Supplemetary IT Staffing Support Skokie, IL

  • Juniper SSG Series Firewall Firewall Network Install
    Juniper SSG Firewall Cybersecurity Group

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

  • Skokie Consulting Support for Network Service Firms Skokie-Buffalo Grove, Illinois Skokie Consultants for Computer Support Organizations Skokie-Vernon Hills, Illinois
  • Skokie Crypto-Ransomware Malware Cleanup Skokie-Vernon Hills, IL Skokie Dharma Crypto-Ransomware Data-Recovery
  • Skokie Hermes Crypto-Ransomware Forensics Analysis Skokie Egregor Crypto-Ransomware Forensics Analysis Skokie-Lincolnwood, Illinois, United States
  • Skokie Information Technology Outsourcing Group Skokie, IL Network Design

  • ProSight Duo MFA On-site Support
    Duo Multi-factor Authentication Professionals

    Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices.

  • Skokie Offsite Workforce Cloud Solutions Consulting Services Skokie-Morton Grove, IL Skokie Offsite Workforce Consulting and Support Services in Skokie - Cloud Systems Guidance
  • Skokie Ransomware Snatch Readiness Report Skokie Skokie Crypto-Ransomware Snatch Vulnerability Checkup Skokie-Lincolnshire, IL
  • Skokie Snatch Crypto-Ransomware System-Rebuild Skokie-Evanston , IL Skokie NotPetya Crypto-Ransomware System-Restore Skokie, Illinois
  • Skokie WannaCry Crypto-Ransomware Negotiation Guidance Skokie, IL Skokie Avaddon Ransomware Settlement Negotiation Experts Skokie, IL
  • Skokie Work at Home Employees Collaboration Solutions Assistance Skokie, Illinois Skokie Teleworkers Collaboration Solutions Expertise
  • Skokie-Evanston Skokie Ryuk Crypto Removal Urgent Skokie Ransomware Removal Consultants Skokie-Lincolnwood
  • Skokie-Lincolnshire, IL At Home Workforce Skokie Consulting Experts - Integration Consulting Experts Immediate Skokie Offsite Workforce Connectivity Solutions Assistance Skokie-Lincolnwood, Illinois
  • Skokie-Morton Grove Ransomware Removal and Restore Skokie IL WannaCry Ransomware Hot Line
  • Skype for Business video conferencing Consult Remote Microsoft Skype for Business Specialists
  • Small Company Online Support Small Business Network Consultant
  • Small Office Computer Engineer Integration Support Small Company
  • Largest Skokie Lockbit Ransomware Repair Skokie-Vernon Hills, IL
  • Small Office Network Consulting Small Business Technical Support Services
  • Small and Midsize Business Managed IT services Technology Professional 24-Hour Services Ransomware Recovery
  • Specialist Linux Network Monitoring Services Linux Network Monitoring, Nagios and MRTG
  • Specialists Exchange Server 2010 Upgrade Exchange 2003 to Exchange 2010 Upgrade Engineers
  • Stabilizing Phase: Design Tuning Computer Network Support Firms MSF Migration
  • Sun Solaris Network Engineer Solaris Consultancy

  • Co-managed Support Desk On-site Technical Support
    Shared Help Desk Technical Support

    Progent's Co-managed Help Desk service makes it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the leading shared PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

  • Sun Solaris Security Auditing UNIX Security Organization

  • Consultants Google Cloud hybrid cloud integration
    Google GCP Cloud solutions Consultant Services

    Progent can provide affordable remote and on-premises support to help organizations to migrate any portion of their core network resources to Google Cloud Platform (GCP). This can save management hassle and hardware expense and enable access to Google's cutting edge machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, architectural design and review, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security.

  • Technical Support Services Sun Solaris UNIX Specialists
  • Telecommute Job Home Based Network Consultants VoIP handsets Consultant Contractor Jobs

  • Computer Consultants Forefront TMG Firewall
    Forefront Threat Management Gateway 2010 Configuration

    Forefront TMG 2010 builds on the powerful security capabilities of Microsoft ISA Server and provides a easily managed Internet gateway that delivers a one-server platform for an array of security functions including an multi-layer firewall, URL filtering, antimalware, IPS, reputation services, VPN control, plus HTTP/HTTPS inspection. Forefront TMG 2010 provides comprehensive web security logging and reporting features, permits customized reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to cut costs and improve availability. Progent's Microsoft-certified engineers can help your company to design and carry out pilot and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent's consultants can also assist your organization to migrate economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

  • Teleworkers Skokie Consulting Services - Management Systems Consulting Experts Skokie Remote Workforce Skokie Consulting - Endpoint Management Systems Consulting and Support Services Skokie IL, United States
  • Top At Home Workers Skokie Assistance - IP Voice Solutions Assistance Skokie-Deerfield, IL After Hours Skokie Remote Workforce VoIP Technology Consulting and Support Services Skokie-Lincolnwood, Illinois
  • Top Computer Consultants Fortinet 500 Series Firewalls Fortinet 300 Series Firewalls Computer Consultant
  • Top Firewall Security Services Skokie-Deerfield, Illinois Compliance Auditor Security Skokie-Deerfield, IL
  • Top Online Support Operations Manager 24-Hour Computer Consulting Microsoft System Center Operations Manager
  • Skokie-Northbrook, Illinois Skokie WannaCry Crypto-Ransomware Data-Recovery
  • Top Rated Microsoft System Center 2016 IT Consultant Outsourcing System Center 2016 Service Manager
  • Skokie Skokie Snatch Crypto-Ransomware File-Recovery
  • Top Windows Server 2022 upgrade Technology Consulting Services Windows Server 2022 Kubernetes Containers Specialist
  • Ubiquiti WiFi management Consultancy Ubiquiti UniFi WiFi AP Professional

  • 5500 Wireless Controller Consultants
    9800-80 wireless controller Consulting Services

    Cisco's Catalyst line of Wi-Fi controllers streamline the management of wireless LANs by unifying the provisioning and management of Wi-Fi access points, optimizing Wi-Fi performance by reducing the effect of radio frequency congestion, improving wireless uptime with rapid failover, and strengthening data security by identifying cyber threats and analyzing traffic content according to user class and locale. Progent can assist you to configure Cisco wireless LAN controllers to manage Wi-Fi LANs of all sizes. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's modern wireless controller technology.

  • Urgent Development Group Amazon Marketplace Web Service development Amazon MWS Integration
  • Urgent Microsoft Lync Server Instant Messaging IT Consulting Microsoft Lync Server 2013 IM Professionals
  • Virtual Helpdesk Network Engineer Technical Support Services Supplemental Call Center
  • Wi-Fi Site Survey Support and Help WLAN Site Survey IT Services
  • Windows Server 2012 R2 Security Integration Support Windows Server 2012 R2 Clustering Consulting
  • Windows Server 2016 Failover Clusters Technical Support Services Windows Server 2016 upgrade Professional
  • Windows Server Essentials Hyper-V Consultancy Windows Server Essentials Hyper-V Replica Consultant Services

  • Router One-On-One Training
    Skills Transfer Router

    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Medium-size businesses who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • Windows Small Business Server Information Technology Consulting Microsoft Windows Small Business Server Support Services
  • Windows and macOS coexistence Consulting macOS and Windows integration Specialists
  • domain management Consultant Services IT asset management Engineer

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