Crypto-Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Remediation ConsultantsCrypto-Ransomware has become a modern cyberplague that poses an existential threat for organizations unprepared for an assault. Different versions of ransomware like the CryptoLocker, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for a long time and still cause damage. Modern variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus additional as yet unnamed newcomers, not only do encryption of on-line files but also infiltrate any configured system restores and backups. Data synchronized to off-site disaster recovery sites can also be encrypted. In a poorly architected data protection solution, it can make automated restoration useless and effectively sets the entire system back to zero.

Retrieving services and information after a ransomware event becomes a sprint against time as the targeted business struggles to stop the spread and clear the ransomware and to resume mission-critical activity. Since ransomware needs time to spread, attacks are often sprung at night, when penetrations in many cases take more time to detect. This compounds the difficulty of rapidly assembling and orchestrating a knowledgeable mitigation team.

Progent makes available an assortment of solutions for securing Fremont enterprises from crypto-ransomware penetrations. Among these are user training to help identify and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat protection to discover and extinguish day-zero modern malware attacks. Progent in addition provides the assistance of seasoned crypto-ransomware recovery engineers with the skills and perseverance to restore a compromised environment as urgently as possible.

Progent's Ransomware Restoration Services
After a ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not guarantee that merciless criminals will provide the keys to decrypt any or all of your data. Kaspersky Labs ascertained that seventeen percent of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the typical crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The fallback is to piece back together the key parts of your IT environment. Absent the availability of essential data backups, this requires a wide range of skills, professional team management, and the ability to work 24x7 until the recovery project is over.

For twenty years, Progent has made available professional Information Technology services for companies across the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have attained top certifications in leading technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-recognized certifications including CISM, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise in accounting and ERP applications. This breadth of expertise gives Progent the ability to quickly ascertain important systems and re-organize the remaining pieces of your IT system after a crypto-ransomware penetration and rebuild them into a functioning network.

Progent's ransomware team of experts uses best of breed project management systems to orchestrate the sophisticated restoration process. Progent understands the importance of working rapidly and together with a client's management and Information Technology resources to assign priority to tasks and to put essential services back on-line as fast as humanly possible.

Business Case Study: A Successful Ransomware Attack Response
A client contacted Progent after their company was crashed by the Ryuk ransomware. Ryuk is thought to have been created by Northern Korean state sponsored criminal gangs, suspected of adopting approaches exposed from the U.S. NSA organization. Ryuk attacks specific companies with little or no tolerance for operational disruption and is among the most lucrative incarnations of ransomware malware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing company based in the Chicago metro area with around 500 workers. The Ryuk penetration had shut down all business operations and manufacturing processes. Most of the client's data protection had been on-line at the start of the attack and were eventually encrypted. The client was evaluating paying the ransom (exceeding two hundred thousand dollars) and hoping for the best, but ultimately engaged Progent.


"I can't speak enough in regards to the support Progent provided us throughout the most critical period of (our) businesses existence. We most likely would have paid the criminal gangs if it wasn't for the confidence the Progent team provided us. That you were able to get our messaging and key servers back online in less than one week was earth shattering. Every single person I interacted with or communicated with at Progent was hell bent on getting us back on-line and was working all day and night to bail us out."

Progent worked together with the client to quickly get our arms around and prioritize the mission critical areas that had to be recovered to make it possible to resume departmental operations:

  • Microsoft Active Directory
  • Electronic Messaging
  • Financials/MRP
To get going, Progent adhered to AV/Malware Processes penetration response industry best practices by stopping the spread and clearing up compromised systems. Progent then initiated the work of rebuilding Windows Active Directory, the foundation of enterprise environments built upon Microsoft Windows Server technology. Exchange email will not operate without AD, and the customer's MRP software utilized Microsoft SQL Server, which depends on Active Directory for authentication to the data.

Within 48 hours, Progent was able to recover Active Directory to its pre-penetration state. Progent then completed reinstallations and hard drive recovery of critical systems. All Microsoft Exchange Server data and attributes were intact, which accelerated the restore of Exchange. Progent was able to find non-encrypted OST data files (Outlook Off-Line Folder Files) on team PCs to recover email messages. A recent off-line backup of the client's accounting/ERP software made it possible to return these required services back online. Although a large amount of work was left to recover completely from the Ryuk damage, the most important systems were returned to operations quickly:


"For the most part, the production manufacturing operation survived unscathed and we delivered all customer deliverables."

During the following month key milestones in the recovery process were accomplished in tight cooperation between Progent consultants and the client:

  • Internal web sites were restored with no loss of data.
  • The MailStore Exchange Server with over 4 million archived messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoices/AP/AR/Inventory modules were 100 percent restored.
  • A new Palo Alto 850 firewall was brought online.
  • Ninety percent of the desktops and laptops were operational.

"Much of what was accomplished in the initial days is mostly a fog for me, but my management will not soon forget the commitment each of the team put in to help get our business back. I have been working with Progent for at least 10 years, maybe more, and every time Progent has outperformed my expectations and delivered as promised. This situation was a Herculean accomplishment."

Conclusion
A possible company-ending catastrophe was avoided through the efforts of top-tier experts, a broad range of subject matter expertise, and close collaboration. Although in analyzing the event afterwards the crypto-ransomware incident described here could have been stopped with advanced cyber security technology solutions and NIST Cybersecurity Framework best practices, staff training, and well thought out incident response procedures for information protection and applying software patches, the fact is that government-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware incident, remember that Progent's team of professionals has proven experience in crypto-ransomware virus defense, cleanup, and data restoration.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), thanks very much for making it so I could get rested after we got over the initial fire. Everyone did an incredible job, and if any of your team is around the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Fremont
For ransomware cleanup services in the Fremont area, phone Progent at 800-462-8800 or see Contact Progent.



An index of content::

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    Microsoft Windows Server 2012 R2 Hyper-V advances the power of virtualization in critical areas including secure multitenancy, agile network infrastructure, cloud support, scalability and performance, and fault tolerance. Progent's Microsoft-certified consultants can help your company to take advantage of Hyper-V to install and maintain virtual servers to cut network expenses and improve productivity.

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    Progent can help you to plan and implement a smooth migration from a UNIX-powered information environment to a network powered by MS Windows and suited for supporting Microsoft's powerful office productivity software, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can assist you to preserve your data and reduce productivity discontinuity by designing an effective migration strategy that preserves your existing investments in UNIX software and infrastructure. UNIX-to-Windows transition support services offered by Progent include evaluation of current environment, migration strategy and validation, Microsoft Exchange migration services, information and application software migration, and processor and storage system transition and consolidation.

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    Progent's remote connectivity and wireless synchronization specialists can help your business to plan and deploy secure access solutions for remote desktops, laptops, and smartphones so they work seamlessly with your IT network, enabling you to improve the productivity of your remote workers.

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    Progent offers organizations of any size world-class IT remote or in-person consulting services for networks based on Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also can provide security expertise for businesses varying in size from the small office to the global enterprise.

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    Cisco's security and remote access solutions for small to medium sized businesses offer a full range of manageable security hardware and software to help you protect your entire information system. Cisco's VPN line includes routers and switches, firewalls, intrusion detection systems, and VPN solutions. Progent's expert consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that fit best with your corporate objectives.

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    Medium-size businesses can derive all the benefits of Microsoft Operations Manager and have quick access to Progent's Microsoft and Cisco Certified IT consulting professionals. With Progent's economically priced IT support packages, mid-size organizations can select a basic co-sourcing service program based on Operations Manager with network monitoring, proactive warnings, comprehensive reporting, Help Desk Call Center, and remote service. For companies with line-of-business environments who need high availability networking, Progent offers a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to provide medium-size business information systems enterprise-class reliability, security and performance.

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    Progent can provide you with application developers who can customize your Microsoft Business Solutions ERP, MRP, and financial system packages to suit your specific company needs. Progent's Microsoft-certified consultants offer experience in Microsoft AX ERP Software, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also provides custom e-Commerce consulting services for safe, company-wide information sharing plus integration with CRM packages.

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    Progent can provide small businesses with an information management professional who can function as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you deploy appropriate IT products to enhance business operations so they match better with your corporate objectives. Your company can develop and implement a well thought out information technology plan without absorbing the expense of a full-time senior IT executive.

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    Progent's CCIE-certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.

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    Progent's Ekahau-certified Wi-Fi experts can help you to design, implement, optimize, manage and debug a Wi-Fi network optimized for your building. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF analysis.


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