Ransomware : Your Crippling IT Catastrophe
Crypto-Ransomware  Recovery ConsultantsRansomware has become a modern cyber pandemic that poses an enterprise-level danger for businesses of all sizes poorly prepared for an assault. Multiple generations of ransomware like the Reveton, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for years and still cause damage. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, plus additional as yet unnamed newcomers, not only encrypt on-line files but also infiltrate most configured system backup. Information synched to cloud environments can also be ransomed. In a poorly designed system, it can render automatic recovery impossible and basically knocks the entire system back to zero.

Getting back applications and information following a ransomware event becomes a race against time as the targeted organization fights to stop lateral movement and cleanup the virus and to restore business-critical operations. Due to the fact that ransomware requires time to spread, penetrations are frequently sprung on weekends and holidays, when successful attacks may take more time to recognize. This multiplies the difficulty of promptly marshalling and organizing a capable mitigation team.

Progent makes available an assortment of services for securing Lakeland organizations from ransomware attacks. Among these are staff education to help identify and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to detect and disable zero-day malware attacks. Progent in addition can provide the services of experienced ransomware recovery professionals with the track record and commitment to rebuild a compromised network as urgently as possible.

Progent's Ransomware Restoration Services
Following a ransomware attack, sending the ransom in cryptocurrency does not guarantee that cyber hackers will respond with the needed keys to decipher any of your data. Kaspersky ascertained that seventeen percent of crypto-ransomware victims never recovered their data after having paid the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller organizations. The alternative is to setup from scratch the critical parts of your IT environment. Absent the availability of essential data backups, this calls for a wide complement of IT skills, well-coordinated team management, and the capability to work 24x7 until the task is done.

For decades, Progent has provided professional Information Technology services for companies across the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have been awarded high-level industry certifications in important technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have earned internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise with financial systems and ERP application software. This breadth of expertise provides Progent the ability to knowledgably determine important systems and re-organize the remaining parts of your Information Technology environment following a crypto-ransomware penetration and configure them into a functioning system.

Progent's ransomware group has powerful project management tools to orchestrate the complicated recovery process. Progent knows the urgency of acting rapidly and in concert with a client's management and IT resources to prioritize tasks and to get essential systems back online as fast as possible.

Customer Story: A Successful Ransomware Incident Restoration
A small business escalated to Progent after their organization was penetrated by the Ryuk crypto-ransomware. Ryuk is believed to have been developed by Northern Korean government sponsored criminal gangs, possibly using strategies exposed from the United States National Security Agency. Ryuk targets specific businesses with little room for disruption and is among the most profitable iterations of ransomware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing business headquartered in Chicago and has about 500 employees. The Ryuk attack had frozen all business operations and manufacturing processes. The majority of the client's data protection had been online at the beginning of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom (in excess of $200,000) and wishfully thinking for the best, but in the end made the decision to use Progent.

"I cannot thank you enough about the support Progent gave us throughout the most fearful time of (our) businesses survival. We had little choice but to pay the hackers behind this attack if it wasn't for the confidence the Progent experts afforded us. The fact that you were able to get our messaging and important servers back faster than five days was amazing. Each consultant I spoke to or communicated with at Progent was amazingly focused on getting our company operational and was working all day and night on our behalf."

Progent worked hand in hand the customer to rapidly get our arms around and prioritize the most important services that had to be recovered to make it possible to continue company functions:

  • Active Directory (AD)
  • Exchange Server
  • Accounting and Manufacturing Software
To start, Progent followed AV/Malware Processes event response industry best practices by halting lateral movement and cleaning up infected systems. Progent then began the steps of recovering Windows Active Directory, the foundation of enterprise systems built on Microsoft Windows Server technology. Exchange email will not operate without AD, and the customer's accounting and MRP applications leveraged Microsoft SQL Server, which requires Windows AD for access to the information.

In less than two days, Progent was able to restore Active Directory to its pre-virus state. Progent then accomplished setup and storage recovery of mission critical applications. All Exchange data and attributes were intact, which greatly helped the restore of Exchange. Progent was also able to collect intact OST files (Outlook Off-Line Folder Files) on user desktop computers and laptops in order to recover email data. A not too old offline backup of the customer's accounting software made them able to return these vital programs back online. Although a lot of work remained to recover completely from the Ryuk attack, the most important services were recovered rapidly:

"For the most part, the production line operation showed little impact and we made all customer orders."

Over the next few weeks key milestones in the restoration process were accomplished through tight cooperation between Progent consultants and the customer:

  • Self-hosted web applications were returned to operation without losing any information.
  • The MailStore Microsoft Exchange Server containing more than four million archived emails was spun up and accessible to users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables/Inventory Control modules were completely functional.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • 90% of the desktop computers were being used by staff.

"So much of what happened in the early hours is nearly entirely a fog for me, but I will not forget the countless hours all of your team put in to help get our business back. I have utilized Progent for at least 10 years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered. This situation was no exception but maybe more Herculean."

A likely company-ending disaster was averted by results-oriented experts, a broad range of knowledge, and close teamwork. Although in post mortem the crypto-ransomware virus penetration detailed here could have been disabled with up-to-date cyber security technology and best practices, user education, and appropriate incident response procedures for information protection and applying software patches, the fact is that state-sponsored hackers from Russia, China and elsewhere are tireless and are an ongoing threat. If you do get hit by a crypto-ransomware incident, feel confident that Progent's roster of professionals has substantial experience in ransomware virus blocking, mitigation, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others who were involved), I'm grateful for letting me get some sleep after we made it past the initial fire. All of you did an impressive effort, and if any of your guys is in the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Lakeland
For ransomware system recovery services in the Lakeland metro area, call Progent at 800-462-8800 or go to Contact Progent.

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  • Online Support Small Office Network Integration Small Office Network

  • Microsoft Dynamics SL Support and Help
    Programming Firm ERP

    In addition to offering access to Microsoft Dynamics GP specialists, Progent has experts in Dynamics AX (Axapta), Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, management help, migration support, and one-on-one or group webinar training customized to address your specific needs. Progent's experts also can show you how to integrate and maintain a protected, reliable network foundation to run your ERP, MRP and accounting applications.

  • Open Now Cisco Expert Part-Time CIO Setup and Support Part-Time CIO Integration Support
  • Open Now Contractor Jobs Home Based Network Engineers Recruit Home Based Network Consultant Work From Home Job
  • Open Now Microsoft Windows Server 2012 R2 Clusters Technology Consulting Services Windows Server 2012 R2 Failover Cluster Online Troubleshooting
  • Open Now Network Consultants Microsoft Windows 2000 Windows Server 2000 Migration

  • Remote Working Engineer
    Helpdesk for at Home Workforce IT Consulting

    Progent has 20 years of experience assisting small and medium-size companies to plan, deploy, optimize, administer, and debug IT networks that incorporate at-home workers.

  • Operating System Education Education Windows
  • Outsourcing Windows Server 2022 Live Migration Remote Consulting Windows Server 2022 Azure Arc
  • Phobos ransomware recovery Technology Professional Consulting Netwalker ransomware recovery
  • ProSight Ransomware Rollback Integration SentinelOne Ransomware Defense Technology Professional
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  • Professional Cisco VoIP 24-7 Cisco Voice over IP Consultancy
  • Professionals Azure Disaster Recovery Azure cloud migration Designer
  • Professionals Cybersecurity Architecture Professional Security Architecture

  • System Center 2016 Migration On-site Technical Support
    Help and Support System Center 2016 and NetApp Integration

    Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, optimizing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to monitor your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network infrastructure and both Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or on-premises technical support to help you to remediate critical problems uncovered by SCOM 2012.

  • Professionals Dharma ransomware recovery Consult ransomware cleanup and file recovery

  • Integration Services System Center 2016 Virtual Machine Manager
    Top Rated SCVMM 2016 and Windows 2016 Consultant

    System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is designed to offer a centralized mechanism for configuring and administering virtualized fabric and services across hybrid networks that can include private clouds and Azure publics cloud resources. Progent's SCVMM 2016 consultants can help businesses of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to upgrade efficiently from legacy versions of VMM, develop workflows for creating and deploying VMs and VM hosts, implement high-availability scale-out clusters, connect your datacenter infrastructure with public cloud services, set up virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to evaluate the potential advantages of new technologies like Storage Spaces Direct and Shielded VMs. Progent's certified virtualization professionals can provide advanced Hyper-V consulting and VMware ESXi support.

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  • Protection Cybersecurity Penetration Testing PEN Testing Network Security Audit
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  • Quark Instruction Top Training Digidesign Pro Tools
  • Ransomware Data Recovery Lakeland-Plant City, Florida Sodinokibi Ransomware Hot Line Lakeland
  • Red Hat Linux, Solaris, UNIX Online Support Services Lakeland FL IT Services Gentoo Linux, Solaris, UNIX Lakeland, America
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  • Remote Online Technical Support SharePoint Online SharePoint 2013 Web Parts Remote Consulting
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  • Lakeland Hermes Crypto-Ransomware Data-Recovery
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  • Virtual Service Desk Cost Savings Technical Support
    Supplemental Support Desk Cost Savings Network Consultants

    Progent's Help Desk Call Center outsourcing and co-sourcing service programs help organizations to reduce costs and enhance productivity.

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  • SCCM 2012 Asset Inventory Online Support SCCM 2012 Intune Integration Network Consulting
  • SCDPM and SQL Server Professional Technical Consultant SCDPM and Azure

  • Catalyst Wi-Fi 6 AP Management Support and Integration
    Catalyst Wi-Fi 6 WAP Specialist

    Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E WAP experts offer economical remote and on-premises support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.

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  • SQL Server 2019 Always On Availability Groups Setup and Support SQL Server 2019 Express Computer Consulting
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  • SentinelOne Singularity Complete Reseller Engineer Consultant Services SentinelOne Singularity Complete Integration

  • Network Consultants Subcontractor
    Microsoft Certified Professional Part-Time Job

    If you are a network engineer with technical support expertise, teaming with Progent and assisting Progent's customers will enhance your skills through interaction with our staff of mutually supportive, world-class consultants. Progent's concentration on offering network expertise and technical support to small and midsize businesses will offer you the chance to consult in depth with decision makers and contribute tangibly to the success of dynamic companies. In addition, Our virtual office environment offers the most advanced technology for remote support and wireless access to allow you to deliver fast fixes when you troubleshoot mission-critical issues.

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  • SentinelOne Singularity Control Integration Specialists Biggest Engineer SentinelOne Endpoint Protection and Response
  • 24/7/365 Lakeland Egregor Crypto-Ransomware System-Restore Lakeland Florida
  • Services Solaris with Windows UNIX with Windows IT Consultant
  • SharePoint 2019 OneDrive Sync Client Professionals SharePoint 2019 Hybrid Computer Consultant

  • ProSight Reporting ConnectWise Manage Ticketing Computer Engineer
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  • Shared Call Center Technology Consulting Services Co-managed Service Desk IT Consultant
  • Small Business Computer Network Providers Small Business Design Companies
  • Small Business Network Management Services Consultant Services Managed IT Services Consultants Setup and Support
  • Lakeland Egregor Ransomware Mitigation Lakeland-Lakeland, Florida
  • Small Business Network Specialist Small Business Network IT Consultants
  • Small Office Computer Consultants Microsoft Windows Server 2016 Windows Server 2012 Consultancy Services Company
  • Small Office Support Organization Microsoft and Cisco Certified Expert Solution Providers Small Business
  • SonicWall Firewall Security Consultants SonicWall Ransomware Protection Network Consultants
  • Lakeland Netwalker Crypto-Ransomware System-Restore
  • Specialist 64-bit Migration 64-bit Upgrade Integration Services
  • Specialist Branch Office Biggest Branch Office Configuration
  • Specialists CRISC Risk and Information Systems Control CRISC Certified Risk and Information Systems Control Analyst Consultancy
  • Specialists Solaris Remote Specialists Sun Solaris Remote
  • Sun Solaris Remote Specialist Linux Remote Consultants
  • Support Consultants Mid-size Business Network Consulting Service Mid-sized Business
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  • Support and Integration Antivirus Support Antispam
  • Symantec Security Firms Firewall Security Cybersecurity Tech Services
  • Lakeland Snatch Crypto-Ransomware Removal
  • System Center 2016 and SSRS Reporting Computer Consultant SCDPM 2016 Remote Consulting

  • Specialist Windows and UNIX
    Windows and UNIX Consultants

    Progent's UNIX family support services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience offers you a convenient one-stop consulting firm to help you create and maintain a protected and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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  • ransomware removal and restore Professionals
    ransomware cleanup and file restore Professionals

    Progent's seasoned ransomware recovery consultants can help you to restore an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

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  • Top Ranked Cisco PIX Firewall Support and Setup Network Consultants PIX Firewall Upgrade
  • Top Rated Microsoft Project Server Outsourced Programming Microsoft Project Server Workflow Training Professional
  • Top Technical Support Services Windows 10 Trusted Boot Windows 10 Trusted Boot On-site Technical Support
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  • UNIX Migration Consulting Upgrade Consultant Solaris
  • UNIX with Windows Support and Setup Windows, UNIX, Solaris Consultant Services
  • Ubiquiti UniFi WiFi network Engineer Ubiquiti UniFi XG AP WiFi access points Professional

  • Microsoft Exchange Server 2010 Upgrade Services
    Exchange 2007 to Exchange 2010 Upgrade Services

    Progent can provide comprehensive help for each phase of your Microsoft Exchange Server 2010 migration with services that include outsourced or co-sourced project management services, site readiness preparation, project planning, cost estimates of all new software and hardware required, suggested sourcing, pilot verification at client site or at Progent's test facility, setting up transitional coexistence between Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, deployment of the production system, deactivating the previous servers, and training for client's IT staff and end users.

  • Urgent BlackBerry Enterprise Server Express Remote Troubleshooting BES Express Specialist
  • Urgent CCIE Certified Small Business WAP571 Outsourcing Technical Consultant Small Business WAP131
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  • Urgent Support and Help Solaris Sun Solaris Online Support
  • VMware ESXi Hypervisor Engineer VMware Cross vCenter NSX Consultancy
  • WLAN Site Survey Support and Help After Hours Specialists Wi-Fi Site Survey
  • Web Site Expert Development Microsoft Access Report Programming
  • White Papers Small Business IT Outsourcing IT Outsourcing Examples White Paper

  • Microsoft ISA 2004 Server Technology Consulting Services
    Expert Microsoft Certified Microsoft ISA Server Support Outsourcing

    Progent's certified ISA Server consulting experts have extensive backgrounds developing Microsoft-based security solutions for information systems with multiple sites, remote users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small business design and implement a configuration of Microsoft ISA Server 2004 that meets your IT protection requirements without limiting your productivity.

  • Windows 11 Engineer Windows 11 Snap Assist Integration
  • Windows 2000 Professional Windows Server 2000 Migration Consultants
  • Windows 2003 Server Computer Consulting Technology Professional Windows Server 2003
  • Windows 2012 Cluster Server Online Troubleshooting Windows Server 2012 R2 Cluster Management Support and Integration
  • Windows 8.1 Upgrade Technology Professional Windows 8.1 Wireless Integration Services
  • Windows SBS 2008 Consultant Services 24-Hour MS Windows Small Business Server 2008 Professionals
  • Windows Server 2012 R2 Multitenancy Specialists Windows Server 2012R2 Server Manager Consulting Services
  • Windows Server 2019 with Linux Troubleshooting Windows Server 2019 integration Engineer
  • Windows Server 2022 Secured-core server Online Help Windows Server 2022 and SQL Server Integration Support
  • Windows Server 2022 Security and Compliance Support and Help Information Technology Consulting Windows Server 2022 High Availability
  • Windows SharePoint Services Network Consultants SharePoint Server 2013 Specialist
  • Windows SharePoint Services Network Consulting Troubleshooting SharePoint
  • Zero Downtime Internet Network Specialist Non-stop Internet Access Support and Integration
  • ransomware settlement negotiation Engineer Engineers Egregor ransomware settlement negotiation
  • wireless LAN controller Online Technical Support CCIE Expert Certified 5500 Wireless Controller On-site Support

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