Ransomware : Your Feared Information Technology Disaster
Crypto-Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a too-frequent cyber pandemic that poses an enterprise-level threat for businesses unprepared for an assault. Different versions of ransomware such as CryptoLocker, Fusob, Locky, Syskey and MongoLock cryptoworms have been running rampant for a long time and continue to cause damage. Newer variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, as well as additional as yet unnamed malware, not only do encryption of online critical data but also infiltrate most accessible system protection mechanisms. Data synchronized to off-site disaster recovery sites can also be encrypted. In a poorly architected system, it can render any recovery impossible and basically knocks the entire system back to square one.

Getting back online applications and information following a crypto-ransomware outage becomes a race against time as the victim struggles to stop lateral movement and clear the crypto-ransomware and to restore enterprise-critical operations. Due to the fact that ransomware requires time to replicate, attacks are usually sprung on weekends and holidays, when successful attacks are likely to take more time to identify. This multiplies the difficulty of quickly marshalling and coordinating an experienced mitigation team.

Progent offers an assortment of support services for securing Baton Rouge organizations from ransomware attacks. These include user education to help recognize and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based cyberthreat protection to discover and suppress day-zero modern malware attacks. Progent in addition can provide the assistance of expert ransomware recovery consultants with the talent and commitment to reconstruct a compromised network as soon as possible.

Progent's Ransomware Recovery Help
Soon after a crypto-ransomware event, sending the ransom in Bitcoin cryptocurrency does not provide any assurance that cyber criminals will return the codes to unencrypt any of your files. Kaspersky determined that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The alternative is to setup from scratch the key elements of your IT environment. Without access to essential data backups, this requires a wide complement of skill sets, well-coordinated team management, and the willingness to work continuously until the job is complete.

For decades, Progent has offered expert IT services for businesses throughout the U.S. and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have attained advanced certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise in financial management and ERP software solutions. This breadth of experience affords Progent the ability to efficiently determine necessary systems and re-organize the remaining pieces of your IT system after a crypto-ransomware attack and rebuild them into a functioning network.

Progent's recovery team uses powerful project management applications to coordinate the complex recovery process. Progent appreciates the importance of working quickly and together with a client's management and IT staff to assign priority to tasks and to get key applications back on line as soon as possible.

Customer Case Study: A Successful Ransomware Virus Restoration
A small business engaged Progent after their network was attacked by Ryuk ransomware virus. Ryuk is believed to have been created by North Korean state hackers, possibly adopting approaches leaked from the U.S. NSA organization. Ryuk targets specific companies with limited ability to sustain operational disruption and is among the most lucrative examples of ransomware viruses. Headline organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing business based in the Chicago metro area and has around 500 staff members. The Ryuk intrusion had disabled all company operations and manufacturing processes. The majority of the client's data backups had been directly accessible at the start of the intrusion and were encrypted. The client was taking steps for paying the ransom demand (in excess of two hundred thousand dollars) and praying for the best, but ultimately engaged Progent.


"I can't thank you enough in regards to the help Progent provided us during the most fearful period of (our) company's survival. We most likely would have paid the cybercriminals except for the confidence the Progent team provided us. The fact that you could get our messaging and critical servers back on-line in less than seven days was earth shattering. Each staff member I interacted with or e-mailed at Progent was absolutely committed on getting us back online and was working 24 by 7 on our behalf."

Progent worked hand in hand the client to rapidly identify and assign priority to the key systems that needed to be addressed in order to continue company functions:

  • Microsoft Active Directory
  • E-Mail
  • Accounting/MRP
To begin, Progent followed ransomware event mitigation best practices by stopping lateral movement and performing virus removal steps. Progent then started the process of restoring Windows Active Directory, the key technology of enterprise networks built upon Microsoft technology. Microsoft Exchange Server messaging will not operate without Windows AD, and the businesses' financials and MRP software utilized Microsoft SQL Server, which requires Active Directory for authentication to the information.

Within 48 hours, Progent was able to restore Active Directory to its pre-virus state. Progent then completed rebuilding and hard drive recovery of critical servers. All Exchange schema and configuration information were intact, which greatly helped the restore of Exchange. Progent was able to find non-encrypted OST files (Outlook Off-Line Folder Files) on staff desktop computers and laptops to recover mail data. A recent offline backup of the businesses accounting systems made it possible to recover these vital programs back available to users. Although a lot of work needed to be completed to recover totally from the Ryuk event, essential services were recovered rapidly:


"For the most part, the manufacturing operation survived unscathed and we produced all customer deliverables."

Throughout the following few weeks key milestones in the restoration project were made through close cooperation between Progent consultants and the customer:

  • In-house web sites were restored without losing any information.
  • The MailStore Exchange Server exceeding 4 million historical emails was spun up and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory functions were 100% recovered.
  • A new Palo Alto 850 security appliance was set up.
  • Most of the user workstations were operational.

"A lot of what was accomplished in the early hours is nearly entirely a fog for me, but our team will not forget the dedication each of you accomplished to help get our company back. I've trusted Progent for at least 10 years, possibly more, and each time I needed help Progent has impressed me and delivered as promised. This time was no exception but maybe more Herculean."

Conclusion
A probable business-killing catastrophe was avoided by top-tier professionals, a broad range of knowledge, and close collaboration. Although in post mortem the ransomware virus penetration described here should have been shut down with advanced cyber security solutions and best practices, user and IT administrator education, and well thought out security procedures for data protection and proper patching controls, the fact remains that government-sponsored cybercriminals from Russia, China and elsewhere are tireless and are not going away. If you do get hit by a ransomware virus, remember that Progent's team of professionals has extensive experience in crypto-ransomware virus blocking, removal, and data disaster recovery.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), thank you for making it so I could get some sleep after we got past the first week. Everyone did an fabulous job, and if any of your team is in the Chicago area, a great meal is my treat!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Baton Rouge
For ransomware system recovery consulting in the Baton Rouge area, call Progent at 800-462-8800 or go to Contact Progent.



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  • Onsite Technical Support Microsoft Windows Server 2022 Windows Server 2012 R2 Network Consulting
  • Open Now Cisco Certified WLAN controller Troubleshooting Wave 2 Wi-Fi controller Network Engineer
  • Baton Rouge Lockbit Ransomware System-Rebuild
  • Open Now Engineers Router patch management Software patch management Consulting Services
  • Open Now Stealth Penetration Testing Cybersecurity Contractors Stealth Penetration Testing Security Consultant
  • Open Now Windows 2000 IT Consulting Support and Integration Microsoft Windows 2000
  • Oracle Database Resource Manage Services Design Firm Oracle database
  • Outsourcing Catalyst Wi-Fi 6 and Wi-Fi 6E AP Catalyst 9100 Series Access Point Professional
  • Outsourcing Ekahau Wi-Fi Site Validation Ekahau Predictive Wi-Fi Site Design Support and Setup
  • Outsourcing Network Monitoring Server Monitoring Computer Consultant
  • Port of Baton Rouge Egregor Ransomware Hot Line Ransomware Hot Line Baton Rouge Capital Area
  • Port of Baton Rouge Microsoft SQL 2008 Technical Support Group Emergency Microsoft SQL Server 2017 Server Consulting Baton Rouge
  • Port of Baton Rouge Remote Workforce Baton Rouge Consulting and Support Services - Cloud Technology Consulting and Support Services Baton Rouge Work at Home Employees Cloud Integration Systems Consultants Baton Rouge Capital Area
  • Printer firmware patch management Services Wi-Fi controllers patch management Consulting
  • ProSight Email Content Filtering Policies Consulting Specialist Email Allow Lists
  • ProSight Reporting ConnectWise Manage Ticketing Remote Technical Support ProSight Reporting SentinelOne Remote Network Monitoring On-site Support

  • Design Firms Application
    24/7 Web Programming Firm

    For custom application creation, Progent can provide software design consultants to produce line-of-business applications in areas such as eCommerce, web site design, Microsoft Dynamics products including Great Plains Software accounting system, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Internet Information Services to build company-specific eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers experts in a wide array of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also can provide expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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  • Arizona Security Consulting Group
    24x7 Computer Expert Massachusetts

    Progent's Technical Response Center provides nationwide extended hours remote help for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service professionals provide after-hours phone help and remote direct computer access to troubleshoot and resolve network problems rapidly and economically. The breadth of technical experience available from Progent's staff of country-wide service engineers makes it possible to escalate even the most difficult network issues to appropriate specialists as required. For urgent problems, the TRC tries to answer your request for support in less than one hour.

  • ProSight Virtual Hosting Consultant Private Cloud Integration Consultant Services
  • Professional Enterprise hybrid cloud Enterprise hybrid cloud integration Specialists
  • Professionals ProSight Virtual Server Private Cloud Hosting Private Cloud Solutions Services
  • Baton Rouge NotPetya Crypto-Ransomware Cleanup Baton Rouge Louisiana
  • Progent Cybersecurity Press Relations Consultant Services Services Progent Security Experts in the News
  • Q and A about Freelance Cisco Consulting Freelancing Jobs FAQ about Senior Network Engineer Contract Job
  • Baton Rouge Egregor Crypto-Ransomware Recovery Baton Rouge, Capital Park
  • QTS Sacramento Data Center Professional Services QTS Sacramento Colocation Center
  • Remote Consulting Live Online Office 365 Training Live Online Windows 10 Training Professional
  • Remote Support Services Windows and Solaris Top Quality Consultant Services UNIX with Windows
  • Remote Troubleshooting Cisco SIP Trunking IP PBX Remote Support Services

  • BlackBerry Enterprise Server Support and Integration
    Engineers Blackberry

    Progent can provide the services of RIM BlackBerry-certified professionals who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and effectively, eliminating the requirement for an in-house BlackBerry specialist and minimizing the cost and hassle of supporting a mobile workgroup. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-premier experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, in conjunction with Progent's proven remote support model, offers small and mid-size businesses a cost-effective solution for integrating BlackBerry devices and software seamlessly into their IT system.

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  • Amazon Web Services hybrid cloud solutions Development
    Amazon EC2 VPN Designer

    Progent can provide cost-effective online consulting to assist companies of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, system design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN connections and can help you deploy cloud-based or hybrid cloud environments that seamlessly incorporate Amazon AWS resources. Progent can provide as-needed consulting to assist you to overcome complex technical issues or Progent can provide comprehensive project management outsourcing or co-sourcing to help you migrate to the Amazon AWS cloud on time and on budget.

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  • SQL Server 2008 Consulting Network Engineer Microsoft SQL 2008 Server
  • SQL Server 2008 Migration Consultants Consultant MS SQL
  • SQL Server Application Consultant 24/7 SQL Server Capacity Planning Outsourced Programming
  • Security Audit Services Juniper Junos J-Web Juniper Junos os Cybersecurity Companies
  • Security Penetration Testing Intrusion Detection Firewall Configuration Security Penetration Testing
  • SentinelOne Ransomware Ransomware Defense Specialists ProSight Endpoint Security Computer Consulting

  • Dynamics GP Power BI Consultant
    On-site Technical Support Dynamics GP Software

    Dynamics GP/Great Plains allows you to grow and manage your company better by offering easy access to strategic information and a rapid ROI. Dynamics GP/Great Plains offers major productivity benefits such as its ability to extend the reach of your company, manage your financials, automate financial operations, standardize procedures throughout your company, improve inventory control, increase order accuracy, expand sales and minimize turnaround time, and maximize cash flow. Progent can show you how to configure and manage a robust, secure server and network foundation to support Great Plains, and can provide experienced Dynamics GP/Great Plains support professionals to make sure you reap all the benefits of your Microsoft Dynamics GP/Great Plains business management system.

  • Server Management Online Troubleshooting Server Management Consultant

  • Microsoft Desktop Network Consulting Organization
    Microsoft and Mac Desktop Computer Tech

    Progent offers a broad range of cost-effective consulting and support services to help your business to deploy, configure, repair, and manage workstations and laptops based on Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer on-premises or online assistance for individual computers or notebooks or help your business to plan and implement a large-scale migration to new or updated operating system software and business applications. Progent can also supply engineers and technicians to help your company to plan for and implement a company relocation or merger organized to cause the least possible interruption to your productivity.

  • Server Migration Specialists Cisco Cisco Planning Specialists
  • Services OS X Remote macOS Online Technology Professional
  • SharePoint Server 2007 Computer Consultants Office SharePoint Server 2010 IT Consultants

  • Double Take Replication Manager Online Support
    Top DoubleTake Carbonite Replication Professionals

    DoubleTake/Carbonite Software offers a family of products intended to provide small companies a variety of cost-effective solutions for backing up and restoring business-critical applications including Microsoft Exchange, Microsoft SQL Server, RIM Blackberry, and SharePoint. Progent's disaster recovery planning consultants have extensive experience integrating DoubleTake/Carbonite products into small business IT systems to achieve a high state of availability and disaster recovery capability at a budget-friendly price.

  • Skype for Business Persistent Chat Specialist Skype for Business and Cloud Voicemail Technology Professional

  • Consult network piloting Lab
    System Pilot Testing Lab Consultant Services

    Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for piloting mission-critical applications, developing efficient migration methodologies, assessing and optimizing performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and building training systems for new technologies. For Progent customers who lack sufficient internal resources to assemble effective pilot systems, the lab cuts capital costs and engineering risk and helps keep vital network initiatives on schedule.

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  • Smartphone Synchronization Small Office IT Consulting Telecommuting Networking Consultancy

  • Service Reporting Remote Support Services
    Biggest Service Database Remote Support Services

    Progent uses a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by each staff member to each client. The discipline of detailing and organizing support records allows more effective support and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who won't release the keys to the kingdom.

  • Smartphone Synchronization Small Office Network Consulting Top Ranked Remote PC and Smartphone IT Consultants

  • SharePoint Server Computer Consulting
    SharePoint Server Support and Setup

    Progent's Microsoft-certified experts offer small and medium sized companies computer consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and data. SharePoint Portal Server offers a central spot for your employees or customers to access, organize, distribute and interact with relevant information, files, and software and to communicate with other people. It allows quicker and more intelligent decisions, more efficient access across teams and more economical business processes. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of information available inside and outside an organization. Windows SharePoint Services join workers, clients, workgroups and projects with the information they've developed in a way that makes data easy to locate, retrieve and apply.

  • Solaris Guru 24-Hour Linux Engineer
  • South Carolina Consulting Group New Mexico Information Technology Outsourcing Firms
  • Baton Rouge Ryuk Ransomware Mitigation Baton Rouge, LA
  • Specialist Microsoft LCS Server Microsoft LCS Server Instant Messaging Remote Consulting
  • Specialists Azure and SharePoint integration Microsoft Azure IPsec configuration Programming
  • Specialists Egregor ransomware recovery Egregor ransomware recovery Professional
  • Specialists ISSAP Certified Security Architecture ISSAP Certified Cybersecurity Engineer

  • Microsoft Certified Exchange 2013 Load Balancing Outsourcing
    Exchange 2013 Project Planning Online Support Services

    Microsoft Exchange 2013 includes major enhancements to the functionality of Exchange Server 2010 and introduces important innovations plus a redesigned structure. These enhancements favorably impact vital IT areas like manageability, high availability (HA), compliance, cost of ownership, teamwork, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the potential advantages of migrating to Exchange Server 2013, design a cost-effective test and deployment strategy, and train your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide ongoing online consulting and support and management services for Microsoft Exchange 2013.

  • Specialists ProSight Phishing Protection ProSight Behavior-based Virus Detection Specialists
  • Support Outsourcing Hornetsecurity Altaro VM Backup Replication Altaro VM Backup Scheduling Online Support
  • Support and Help Active Directory Azure Active Directory PIM Network Consultants
  • Support and Help ProSight Reporting Ticketing ProSight Reporting Remote Infrastructure Management Consulting
  • Support and Integration Cisco VPN Support Services VPN
  • Technology Consulting SQL Server 2019 Security and Compliance 24 Hour Technical Support Services SQL Server 2019 Performance Tuning
  • Technology Consulting Services ProSight Automatic Patch Management 24-7 ProSight Automatic Patch Management Computer Consulting
  • Technology Professional Microsoft Exchange 2010 Upgrade Microsoft Exchange Server 2010 Migration Services
  • Teleworkers Baton Rouge Guidance - Integration Consulting Baton Rouge Capital Area Baton Rouge Capital Area, United States At Home Workforce Baton Rouge Guidance - Integration Solutions Consulting Services
  • Top Microsoft Expert Specialists ISA Server Microsoft ISA 2004 Firewall Support Outsourcing

  • Android patch management Consultants
    Consulting Services Google Android patch management

    Progent's managed services for software/firmware update management offer organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your servers, peripherals {like printers and scanners, infrastructure appliances like switches and wireless APs, and Internet-of-Things (IoT) devices like sensors and robotics.

  • Top Rated BES Express Consultant BlackBerry Enterprise Server Express IT Consulting
  • Top Rated Small Business 100 AP Integration Small Business WAP100 AP Support
  • Urgent Baton Rouge Sodinokibi Crypto-Ransomware Rollback Baton Rouge, Capital Park Baton Rouge Ryuk Ransomware Infection Mitigation Baton Rouge Capital Area
  • Urgent Microsoft Hybrid cloud integration Consulting Services Hybrid cloud Services
  • Baton Rouge, Capital Park Baton Rouge Dharma Ransomware Rollback
  • WannaCry Ransomware Defense Consultant Cisco and Microsoft Certified WannaCry Ransomware Removal Professionals
  • WatchGuard Firebox Firewall Network Security Audit 24 Hour WatchGuard Firebox M670 Firewall Protecting
  • Windows 7 Migration Remote Troubleshooting Microsoft Windows 7 Integration Services

  • Top Duo MFA and Single Sign-on Professionals
    Zero Trust Security Configuration

    Progent's Duo managed services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.

  • Windows 8.1 Backup and Restore Technical Support Services Windows 8.1 Work Folders Support and Setup
  • Windows SBS 2008 Engineers Microsoft SBS IT Consulting
  • Windows Server 2019 Business Continuity Remote Technical Support Microsoft Experts Windows Server 2019 and SCOM Information Technology Consulting
  • Windows Server 2022 integration Support Outsourcing Windows Server 2022 Virtual Machine Network Consultant

  • Expert Microsoft Certified Exchange 2019 Compliance Support and Setup
    Exchange 2019 and Outlook Consultant Services

    Progent can help you in any phase of your migration to Exchange 2019 including deploying Windows Server 2019 for hosting Exchange; planning HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Hyper-V virtualization; configuring HLB; setting up Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and configuring Outlook clients.

  • Baton Rouge Sodinokibi Crypto-Ransomware Cleanup
  • Windows Server Essentials and SharePoint Consultant Windows Server Essentials Upgrade Professionals
  • Windows Virtual Desktop for Apple Mac IT Consultant VirtualPC for macOS Consultant Services
  • Windows and macOS Technology Consulting MacOS and Windows Remote Consulting
  • macOS Troubleshooting Consult Mac Online Technical Support Services
  • macOS VPN Professional After Hours macOS Disaster Recovery Computer Consultant
  • ransomware protection Consultancy Locky ransomware recovery Engineer

  • 24x7x365 Microsoft Experts IT Consultants Call Center Outsourcing Services
    Computer Support Help Desk Outsourcing On-site Support

    Progent's Microsoft authorized Consultants offer three ways to help medium-size and large businesses create a cost-effective and successful in-house Network Support Helpdesk. Progent's consulting services include ROI evaluation, process study and improvement, management reporting, education of in-house personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help organizations analyze the numerous high-quality Help Desk software packages available and decide which products may be too costly, miss critical features, or align poorly with your company's business goals. Progent also offers short-term staffing for organizations who need to augment their in-house Help Desk team for special tasks or to substitute for absent or indisposed personnel.

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  • Windows 10 Business Store Portal Engineer
    Microsoft Windows 10 Migration Specialist

    Progent's Microsoft-certified consulting experts can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Windows. Online and on-premises evaluation and migration services for Windows 10 provided by Progent's experts include Return on Investment analysis, project coordination, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile device management and synchronization, telecommuter connectivity, data and identity security, automated deployment and management, infrastructure design, wired/wireless convergence, business continuity planning, webinar training for network management staff and end users, and ongoing consulting support.

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