Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when support personnel are likely to be slower to become aware of a penetration and are less able to mount a rapid and coordinated response. The more lateral progress ransomware is able to manage within a target's system, the more time it will require to recover basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can assist organizations in the Phoenix metro area to identify and quarantine infected servers and endpoints and protect undamaged assets from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Phoenix
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any available backups. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and basically knocks the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a ransom fee in exchange for the decryption tools required to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") information and TAs require an extra payment for not posting this data on the dark web. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a major problem depending on the sensitivity of the downloaded information.

The recovery work after a ransomware penetration involves several crucial phases, the majority of which can be performed in parallel if the recovery team has a sufficient number of people with the required experience.

  • Containment: This urgent first response requires blocking the lateral spread of ransomware across your IT system. The more time a ransomware attack is allowed to go unrestricted, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine activities include isolating infected endpoint devices from the rest of network to block the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the network to a minimal useful level of functionality with the shortest possible downtime. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This project also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and line-of-business applications, network architecture, and safe endpoint access management. Progent's recovery team uses state-of-the-art workgroup tools to coordinate the complex recovery effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a client's managers and network support staff to prioritize activity and to get critical resources back online as fast as possible.
  • Data recovery: The effort required to restore data impacted by a ransomware assault depends on the condition of the network, the number of files that are affected, and which restore methods are required. Ransomware attacks can destroy pivotal databases which, if not properly shut down, may need to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications depend on SQL Server. Often some detective work could be needed to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were not connected at the time of the assault. Progent's Altaro VM Backup consultants can assist you to deploy immutable backup for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators. This adds an extra level of protection and restoration ability in the event of a ransomware breach.
  • Setting up advanced antivirus/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the same anti-virus tools used by some of the world's biggest enterprises including Walmart, Citi, and Salesforce. By providing real-time malware filtering, identification, containment, restoration and analysis in one integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the cyber insurance carrier, if there is one. Activities consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement with the victim and the insurance provider; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor tool; debugging failed files; creating a clean environment; mapping and reconnecting datastores to match exactly their pre-encryption condition; and reprovisioning computers and software services.
  • Forensic analysis: This process involves uncovering the ransomware attack's progress across the network from start to finish. This history of the way a ransomware attack progressed through the network assists your IT staff to assess the damage and brings to light shortcomings in security policies or processes that need to be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensics is usually assigned a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is essential that other important activities such as business resumption are pursued concurrently. Progent has an extensive team of IT and data security professionals with the knowledge and experience needed to perform activities for containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has provided remote and on-premises IT services across the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in core technologies including Cisco networking, VMware virtualization, and major Linux distros. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning application software. This breadth of skills gives Progent the ability to salvage and consolidate the undamaged parts of your information system following a ransomware attack and reconstruct them quickly into a functioning network. Progent has worked with leading insurance providers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting Services in Phoenix
For ransomware system restoration expertise in the Phoenix metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can expand their market, lower their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and speed up your return on investment.

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    For small companies interested in Progent's network support outsourcing, consulting, or technical support offerings, call 800-993-9400 or e-mail information@progent.com.

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    Progent's seasoned group of network consultants and subject matter experts have extensive background delivering remote and on-premises support for organizations of all sizes who need to integrate Android phones into their IT systems so that mobile clients can be productive from anywhere. Progent has the range of skills to solve technical problems that involve numerous vendors and that entail a combination of legacy and current information technology. Progent offers cost-effective online technical support to assist you with any aspect of planning, configuring, managing and maintaining your BYOD environment. Progent can provide occasional technical support to help you to handle particularly stubborn IT issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic network projects on time and on budget. Progent can help with local, cloud-centric, or hybrid networks and can provide expertise with all major operating systems, apps, management tools and hardware infrastructure. Progent also can provide customized group or one-on-one training sessions to show you how to manage and operate Android phones to maximize their business value.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to halt the progress of an ongoing ransomware attack. Call 800-462-8800

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    Solaris Support Services

    Progent's Solaris family support services provide small businesses and developers help with administering and supporting Solaris systems that operate with Microsoft-based networks. Progent can give your business contact with Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of experience offers you an easy single source to show you how to build and manage a secure and robust mixed-platform network and communications solution that supports Sun Solaris and Microsoft interoperability by combining Microsoft Windows with popular versions of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Progent's experienced ransomware recovery experts can help you to rebuild a network damaged by a ransomware cryptoworm like Ryuk, WannaCry, Hermes, or Locky.

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  • Top Remote Support Services Windows Mobile
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    Progent's professionals provide expertise in a variety of disciplines related to mobile connectivity such as system infrastructure, Activesync, wireless security, wireless e-mail, Microsoft Windows Mobile, RIM Blackberry, and wireless software development. Progent's Microsoft certified professionals can save your business time and money by applying their wireless experience to show you how to select and configure wireless networking technologies that fit the needs of your company. Progent can also optimize your IT architecture so that wireless PDAs work more reliably.

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    Remote Network Support Specialists

    For medium-size businesses who need network consulting services, Progent can deliver an array of options such as on-site service, on-line assistance, off-site Help Desk, round-the-clock support with remote system monitoring, temporary staff augmentation, site relocation services, software development, and professional consultation. For midsize businesses in California or other regions serviced by Progent's onsite consultants, Progent provides expert on-premises support for fixing network problems quickly and affordably.

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  • Voice over IP Professional Microsoft Office Communications Server 2007 Consulting
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  • Windows 2003 Network Consultants Windows 2003 Technical Support
  • Windows Server 2016 Cluster Operating System Rolling Upgrade Specialist MCSE Expert Certified On-site Technical Support Windows Server 2016 Stretch Clusters
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    Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management solution that incorporates machine learning technology and advanced services to deliver comprehensive endpoint detection and response (EDR).

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