Ransomware : Your Crippling IT Nightmare
Ransomware  Remediation ProfessionalsRansomware has become a modern cyberplague that poses an extinction-level threat for businesses of all sizes vulnerable to an attack. Multiple generations of ransomware such as CrySIS, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for a long time and continue to cause destruction. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as frequent unnamed newcomers, not only perform encryption of online data files but also infiltrate most accessible system backup. Data synched to cloud environments can also be rendered useless. In a vulnerable system, it can render automatic restoration impossible and basically knocks the network back to zero.

Retrieving services and data following a ransomware attack becomes a sprint against the clock as the victim struggles to contain the damage, clear the ransomware, and restore business-critical operations. Because ransomware needs time to move laterally throughout a network, attacks are often sprung on weekends, when successful penetrations may take longer to notice. This multiplies the difficulty of rapidly mobilizing and coordinating a capable mitigation team.

Progent has an assortment of solutions for securing Alpharetta enterprises from crypto-ransomware attacks. These include staff training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat protection to discover and quarantine zero-day malware attacks. Progent also provides the services of expert ransomware recovery consultants with the track record and perseverance to rebuild a compromised network as quickly as possible.

Progent's Ransomware Restoration Support Services
Following a crypto-ransomware event, paying the ransom in cryptocurrency does not guarantee that distant criminals will return the needed keys to unencrypt any or all of your information. Kaspersky determined that 17% of ransomware victims never restored their data even after having paid the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms are commonly a few hundred thousand dollars. For larger enterprises, the ransom demand can be in the millions of dollars. The other path is to piece back together the mission-critical parts of your IT environment. Without the availability of complete system backups, this calls for a wide complement of skill sets, top notch team management, and the willingness to work continuously until the recovery project is over.

For decades, Progent has made available expert Information Technology services for companies across the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned advanced certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have earned internationally-recognized industry certifications including CISM, CISSP-ISSAP, CRISC, SANS GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent in addition has experience in accounting and ERP application software. This breadth of expertise provides Progent the ability to quickly determine necessary systems and integrate the remaining parts of your computer network environment following a ransomware event and rebuild them into an operational network.

Progent's security group utilizes best of breed project management applications to coordinate the complex restoration process. Progent understands the urgency of acting swiftly and in unison with a customer's management and Information Technology staff to prioritize tasks and to put critical systems back online as soon as possible.

Case Study: A Successful Crypto-Ransomware Attack Recovery
A small business sought out Progent after their organization was penetrated by the Ryuk ransomware. Ryuk is believed to have been launched by North Korean state hackers, suspected of adopting algorithms exposed from the United States National Security Agency. Ryuk seeks specific organizations with little or no room for disruption and is one of the most profitable examples of ransomware malware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing business located in Chicago with about 500 staff members. The Ryuk event had shut down all business operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the beginning of the attack and were eventually encrypted. The client was evaluating paying the ransom demand (exceeding two hundred thousand dollars) and hoping for good luck, but ultimately engaged Progent.

"I cannot say enough about the help Progent provided us throughout the most critical period of (our) company's life. We had little choice but to pay the hackers behind this attack except for the confidence the Progent group provided us. That you could get our e-mail system and essential applications back online faster than one week was earth shattering. Each person I got help from or messaged at Progent was amazingly focused on getting us restored and was working breakneck pace on our behalf."

Progent worked hand in hand the customer to rapidly assess and prioritize the mission critical areas that needed to be recovered in order to restart company functions:

  • Microsoft Active Directory
  • Electronic Messaging
  • Financials/MRP
To begin, Progent adhered to Anti-virus event mitigation best practices by stopping lateral movement and clearing up compromised systems. Progent then started the process of restoring Active Directory, the key technology of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange messaging will not work without AD, and the businesses' financials and MRP software used SQL Server, which needs Active Directory for security authorization to the data.

Within 48 hours, Progent was able to recover Windows Active Directory to its pre-penetration state. Progent then initiated setup and storage recovery of critical servers. All Exchange ties and attributes were usable, which accelerated the rebuild of Exchange. Progent was able to locate local OST files (Microsoft Outlook Offline Folder Files) on various workstations and laptops to recover email messages. A not too old off-line backup of the client's accounting/MRP systems made them able to return these vital applications back on-line. Although a large amount of work remained to recover fully from the Ryuk damage, the most important services were recovered rapidly:

"For the most part, the assembly line operation was never shut down and we produced all customer shipments."

Throughout the following month important milestones in the restoration process were accomplished through close cooperation between Progent engineers and the customer:

  • In-house web sites were returned to operation without losing any information.
  • The MailStore Server with over 4 million archived messages was brought on-line and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory modules were 100% operational.
  • A new Palo Alto 850 firewall was installed.
  • Ninety percent of the user desktops and notebooks were fully operational.

"So much of what went on those first few days is nearly entirely a haze for me, but I will not forget the dedication each and every one of your team put in to give us our company back. I have been working together with Progent for the past 10 years, maybe more, and each time Progent has shined and delivered. This situation was a life saver."

A likely business catastrophe was evaded by results-oriented professionals, a broad range of IT skills, and tight collaboration. Although in analyzing the event afterwards the ransomware virus penetration described here could have been disabled with advanced security technology and ISO/IEC 27001 best practices, team training, and well designed security procedures for backup and keeping systems up to date with security patches, the reality remains that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and will continue. If you do get hit by a ransomware penetration, feel confident that Progent's team of professionals has proven experience in crypto-ransomware virus blocking, remediation, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others who were involved), thanks very much for making it so I could get some sleep after we made it through the initial push. Everyone did an incredible effort, and if anyone that helped is around the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Alpharetta
For ransomware cleanup consulting in the Alpharetta area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent's private cloud hosting enables small and midsize businesses to run key applications such as SQL and Exchange from a hardened Tier III data center on fully redundant hardware with geographically separate data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for backup and restoration. Smaller organizations can take advantage of Progent's private cloud to avoid major capital costs for the purchase, maintenance, and management of computer hardware and facilities while achieving world-class levels of system reliability and physical security.

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    If your business computer system mixes Linux technology platforms with Windows, Progent can assist you to incorporate your servers into a unified network that allows all your OS platforms to run side by side for easy management, seamless information exchange, high availability, superior throughput, and tight protection. Progent's Linux and Microsoft Windows coexistence support offerings feature IT infrastructure configuration and support, support for Windows services for UNIX, remote server monitoring and administration, remote network help and repair, in-person technical support, and Help Desk services.

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    Progent's fault tolerant network experts offer non-stop computing consulting, disaster recovery planning, system load balancing, fault-tolerant interoffice connectivity, non-stop Internet interface design, non-stop data center support, and other high-availability operations support to help your company configure a non-stop network for mission-critical applications. Progent possesses the experience to develop economical, high-availability networks by utilizing the evolving library of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster Server. Progent's Microsoft and Cisco authorized engineers can help you design a fault tolerant mutli-location network with a completely mirrored Internet connection and intelligent network load balancing.

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    Progent's Microsoft-certified experts can provide small and medium sized companies IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a common location for your workers or customers to access, manage, share and manipulate useful information, documents, and applications and to interact with one another. It allows quicker and more intelligent decisions, more efficient sharing across teams and more economical business practices. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of knowledge available within and outside an organization. Windows SharePoint Services join employees, customers, workgroups and major tasks with the knowledge they've created in a way that makes data easy to locate, download and re-use.

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