Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. For this reason, ransomware attacks are typically launched on weekends and late at night, when support personnel are likely to take longer to recognize a break-in and are less able to organize a rapid and forceful response. The more lateral progress ransomware is able to achieve within a victim's system, the more time it takes to restore core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can help organizations in the Chandler metro area to identify and quarantine breached devices and protect clean resources from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Chandler
Current variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any available system restores and backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement payment in exchange for the decryptors required to unlock scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers require an additional payment for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a major problem depending on the nature of the stolen information.

The restoration process after a ransomware attack involves a number of distinct phases, the majority of which can proceed concurrently if the response workgroup has a sufficient number of people with the required skill sets.

  • Containment: This urgent first response requires blocking the lateral progress of the attack across your network. The more time a ransomware attack is allowed to run unrestricted, the more complex and more costly the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment processes include cutting off infected endpoint devices from the network to block the spread, documenting the environment, and securing entry points.
  • System continuity: This involves restoring the IT system to a minimal useful level of capability with the least downtime. This effort is typically the top priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also requires the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and mission-critical apps, network architecture, and protected remote access management. Progent's recovery team uses state-of-the-art collaboration tools to organize the complicated restoration effort. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's management and IT staff to prioritize tasks and to put vital resources on line again as quickly as feasible.
  • Data restoration: The work required to restore files impacted by a ransomware assault depends on the state of the systems, the number of files that are encrypted, and which recovery techniques are required. Ransomware attacks can take down critical databases which, if not gracefully closed, might need to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical platforms depend on SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were off line at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators or root users.
  • Implementing advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the same anti-virus tools used by many of the world's largest enterprises including Walmart, Visa, and NASDAQ. By providing in-line malware blocking, detection, containment, restoration and forensics in one integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if any. Services include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement amount with the victim and the insurance provider; establishing a settlement amount and timeline with the TA; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor utility; debugging decryption problems; creating a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-attack condition; and recovering computers and services.
  • Forensics: This activity involves discovering the ransomware attack's storyline throughout the network from start to finish. This audit trail of the way a ransomware attack travelled within the network assists you to assess the damage and highlights vulnerabilities in rules or processes that should be corrected to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensics is typically given a high priority by the insurance provider. Since forensics can be time consuming, it is essential that other key activities such as business continuity are performed concurrently. Progent has a large team of information technology and data security experts with the knowledge and experience required to perform activities for containment, operational resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered online and on-premises network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to salvage and consolidate the surviving parts of your network following a ransomware intrusion and reconstruct them rapidly into an operational network. Progent has worked with top cyber insurance carriers like Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting in Chandler
For ransomware system recovery consulting services in the Chandler metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent can provide affordable online support to help businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, testing, configuration, administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.

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    Progent's certified Office and Microsoft 365 experts can assist businesses to integrate Microsoft Office desktop and Microsoft 365 apps including Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and Publisher into a cohesive productivity solution that offers fast ROI and enables improved business outcomes. Progent can assist you to integrate Office or Microsoft 365 apps with each other and with other key Microsoft platforms including SharePoint Server, Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent can also help you to resolve compatibility problems between various versions of Microsoft Office and offers customized online training to individuals or teams.

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    Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with one or more cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

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    Lync Server 2013, rebranded Skype for Business, allows businesses of any size to create a manageable and protected communications ecosystem that permits the modern BYOD computing style with instant messaging, real-time presence, web conferencing with application sharing, as well as IP and PSTN telephony across a broad assortment of desktop and mobile devices. Progent's certified Lync 2013 experts and system integrators can help your company to evaluate the business benefits of Lync 2013, design an in-house, cloud-resident (via Lync Online) or hybrid model appropriate for your present and long-term goals, implement Lync 2013 so as to speed up your return on investment, and deliver custom webinar and on-premises training to your management team and end users. Progent offers expertise in key pieces of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync 2013 with key Microsoft 365 apps such as Outlook and PowerPoint.

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    Key features of Microsoft Dynamics GP software include a modular structure that allows you to buy only the functionality you require, a standardized foundation built on Microsoft technologies to protect your investment and offer a highly integrated environment, advanced reporting services that permit you to monitor all operations, revenues and spending and sales patterns, integration with Microsoft Office to enable access to corporate data, the ability to process information from virtually any database or desktop application into Microsoft GP, plus an open design that makes it easy to create custom programs. Progent can show you how to set up and support a reliable, protected server and communications infrastructure to support Dynamics GP, and can offer experienced GP/Great Plains support professionals to show you how to convert the advanced features of Microsoft Dynamics GP business accounting software into a high-value business management solution.

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