Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may be slower to become aware of a breach and are least able to organize a quick and coordinated response. The more lateral progress ransomware can manage within a victim's system, the more time it will require to recover core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the urgent first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can assist businesses in the Akron area to locate and isolate infected devices and guard clean assets from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Akron
Modern strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system restoration nearly impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom fee for the decryption tools needed to unlock encrypted data. Ransomware attacks also try to exfiltrate files and TAs require an extra settlement for not publishing this information on the dark web. Even if you can restore your network to an acceptable point in time, exfiltration can be a major problem depending on the nature of the downloaded information.

The recovery process after a ransomware attack involves a number of distinct phases, most of which can be performed in parallel if the recovery team has enough people with the necessary experience.

  • Quarantine: This urgent initial response involves arresting the lateral progress of the attack within your IT system. The more time a ransomware assault is permitted to run unchecked, the longer and more costly the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Containment processes consist of cutting off affected endpoint devices from the rest of network to restrict the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves restoring the network to a minimal useful degree of capability with the least downtime. This effort is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This activity also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and line-of-business apps, network topology, and secure endpoint access management. Progent's recovery team uses state-of-the-art workgroup platforms to organize the complex restoration effort. Progent understands the urgency of working quickly, continuously, and in unison with a customer's managers and network support group to prioritize activity and to get critical services back online as fast as feasible.
  • Data recovery: The work necessary to restore files impacted by a ransomware attack depends on the state of the network, the number of files that are affected, and what recovery techniques are required. Ransomware attacks can take down pivotal databases which, if not gracefully closed, may need to be reconstructed from scratch. This can include DNS and AD databases. Exchange and SQL Server rely on AD, and many financial and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be required to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were not connected at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including root users.
  • Deploying advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the same anti-virus technology used by some of the world's biggest corporations including Walmart, Visa, and Salesforce. By providing in-line malware blocking, classification, containment, repair and forensics in a single integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance provider, if there is one. Services include establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the victim and the insurance provider; establishing a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and operating the decryptor tool; debugging decryption problems; creating a clean environment; remapping and connecting datastores to reflect exactly their pre-attack condition; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This process is aimed at discovering the ransomware assault's progress throughout the network from beginning to end. This audit trail of how a ransomware attack progressed through the network helps you to evaluate the damage and uncovers weaknesses in security policies or processes that need to be rectified to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensic analysis is commonly assigned a top priority by the cyber insurance provider. Since forensic analysis can take time, it is vital that other key activities like operational resumption are performed concurrently. Progent has a large team of IT and security experts with the skills needed to perform activities for containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises network services throughout the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have been awarded advanced certifications in core technologies including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning applications. This breadth of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your information system following a ransomware attack and rebuild them quickly into an operational system. Progent has worked with top cyber insurance carriers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in Akron
For ransomware cleanup expertise in the Akron area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Microsoft-certified consultants offer remote or in-person expertise to assist businesses of all sizes to plan, deploy, manage, and repair a backup-and-restore system based on System Center 2012 Data Protection Manager. Progent can assist you to upgrade from earlier releases of SCDPM or from a different backup/recovery system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud, or hybrid environments. Progent can provide occasional help for resolving especially challenging issues, or comprehensive project management services. Progent's consultants can also help your business to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.

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    Progent's Microsoft certified engineers can provide remote and on-premises consulting expertise to help your company to manage, support, and troubleshoot PCs powered by Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, backup and restore, remote connectivity, smartphone and tablet integration, Wi-Fi network design, and remote network monitoring.

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    24x7 Network Online Support

    Even if your company has a minimal computer services group and a limited IT budget, your information system can still have the same high availability and responsiveness that once needed a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified network professionals, the latest network management software for proactive monitoring and threshold alarms, and cost-effective service programs such as a help desk service to keep your vital business applications and servers up and running.

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    Integration ProSight DPS ECHO Cloud Backup Services

    ProSight Data Protection Services ECHO offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data.

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    Progent's Microsoft-certified SQL Server 2019 experts can help your organization to assess the business case for upgrading to SQL Server 2019 and can deliver rapid online or on-premises contact with consulting experts in system planning and deployment, software development, database administration, and cybersecurity.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall.

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    Progent is convinced that a well designed and implemented information system can be a crucial piece for enabling any company's success, and Progent follows this philosophy in our own system infrastructure. We have created a zero-downtime virtual office network that allows Progent's in-house consultants and authorized contractors to deliver fast and effective support, collaborate closely on complex projects, and experience professional and personal growth by acting as a member of a dynamic business ethos of personal drive and freedom.

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    Progent's Cisco-certified Catalyst 802.11ax Access Point experts can provide economical remote and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).

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    Progent's ransomware experts can help your business to evaluate your ransomware vulnerability, monitor and guard your network, assist with negotiating a settlement with a hacker, and restore an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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    Cisco's security and remote access technology for small to medium sized companies represent a full range of easy-to-administer security hardware and software to help you protect your entire information system. Cisco's VPN line includes routers and switches, firewalls, and Virtual Private Network access concentrators. Progent's professional staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert (CCIE) and CCNP certifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that align best with your business objectives.

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    Progent can assist small and medium-size organizations to implement collaborative applications to allow their at-home employees to engage in productive interaction with fellow workers and clients.

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    Progent's short-term staff augmentation services enable you to respond to sudden increases in demand for IT support personnel without incurring the expense and delays that come with identifying and hiring experienced technical workers and without adding to your full-time workforce.

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