Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware assaults are typically launched on weekends and at night, when IT personnel may be slower to become aware of a breach and are least able to organize a rapid and forceful defense. The more lateral progress ransomware is able to manage within a target's system, the more time it will require to recover basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to carry out the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware experts can help businesses in the Akron metro area to identify and quarantine infected devices and protect clean resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Akron
Current strains of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and attack any available system restores. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery almost impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a ransom fee for the decryptors needed to recover encrypted data. Ransomware attacks also try to exfiltrate information and hackers demand an additional settlement in exchange for not publishing this information on the dark web. Even if you are able to restore your network to a tolerable date in time, exfiltration can be a big issue according to the sensitivity of the stolen information.

The restoration work after a ransomware incursion has several crucial stages, most of which can be performed in parallel if the response team has enough people with the required experience.

  • Quarantine: This time-critical initial step requires blocking the lateral progress of the attack within your IT system. The longer a ransomware assault is allowed to go unchecked, the more complex and more expensive the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment activities consist of isolating affected endpoints from the rest of network to restrict the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic useful degree of functionality with the shortest possible delay. This effort is typically the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network architecture, and secure endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to coordinate the complicated recovery effort. Progent appreciates the importance of working quickly, continuously, and in concert with a client's management and network support staff to prioritize activity and to put vital resources back online as quickly as possible.
  • Data recovery: The work necessary to restore files impacted by a ransomware assault depends on the condition of the systems, the number of files that are encrypted, and what restore techniques are required. Ransomware assaults can take down pivotal databases which, if not properly shut down, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical platforms depend on SQL Server. Some detective work may be needed to find clean data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' desktop computers and laptops that were off line during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users.
  • Setting up advanced AV/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the same anti-virus tools implemented by some of the world's largest corporations including Walmart, Citi, and Salesforce. By delivering in-line malware blocking, detection, mitigation, repair and forensics in a single integrated platform, ProSight ASM reduces TCO, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if any. Services include establishing the type of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the victim and the insurance provider; establishing a settlement and timeline with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryptor utility; troubleshooting decryption problems; building a pristine environment; mapping and reconnecting datastores to reflect precisely their pre-encryption state; and recovering machines and software services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's storyline throughout the network from start to finish. This audit trail of the way a ransomware assault progressed through the network helps your IT staff to assess the impact and highlights shortcomings in rules or work habits that should be rectified to avoid later break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensic analysis is typically given a high priority by the insurance provider. Since forensic analysis can take time, it is essential that other important activities like operational resumption are pursued in parallel. Progent maintains an extensive roster of IT and security experts with the skills needed to perform the work of containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and onsite network services throughout the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP software. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving parts of your information system following a ransomware attack and rebuild them rapidly into a functioning network. Progent has worked with leading insurance providers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Expertise in Akron
For ransomware cleanup consulting services in the Akron area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Microsoft-certified consultants can help you to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older change management solution or assist you to enhance your current SCCM 2012 environment to accommodate your changing IT requirements. In addition, Progent can help you to build a software foundation that fully supports SCCM 2012 by providing advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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    NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering along with continual replication to deliver fast, zero data loss disaster recovery between datacenters that are up to 300km away from one another. Progent's roster of seasoned network consultants can help your business to plan, configure, manage, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that meets your technical requirements and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster solution by delivering guidance with tasks like assigning disk pools and shelf IDs, determining plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and testing your disaster recovery system to show compliance with industry standards and government mandates.

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    For assistance writing, improving, or repairing applications for Windows, Linux, or for the Web, Progent's expert team of programmers, database designers, and project managers can help ensure you get the project done on time and within your budget. Progent's experienced application developers can provide cost-effective and efficient online help for projects as simple as creating VBA macros for Office Excel or as challenging as developing mission-critical database applications based on Microsoft SQL Server or Oracle.

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    Progent's Microsoft certified consultants provide a variety of support services for Dynamics GP. Dynamics GP/Great Plains is a financial and ERP platform built, like all Microsoft financial tools, on the expandable and familiar foundation of Windows technology. Microsoft Dynamics GP offers an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to deploy and configure, and with its modular design you can purchase only the functions you currently require, with the option to add clients and enlarge functionality in the future. Progent's Microsoft Dynamics GP support engineers can help you install, customize and administer the latest release of Dynamics GP or migrate smoothly from an earlier edition.

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    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your servers, endpoint devices scanners, network infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things devices such as sensors and health monitors.

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    Progent's management team consists of industry professionals with years of background providing computer consulting, technical support, and long-term IT planning to businesses ranging in size from startups to Fortune 500 companies. Great service requires great people, and Progent is proud to have put together a management staff able to provide businesses with the top service value in the industry.

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