Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware attacks are commonly launched on weekends and at night, when support staff are likely to take longer to recognize a breach and are least able to organize a quick and coordinated defense. The more lateral progress ransomware is able to manage inside a victim's system, the longer it takes to restore core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to complete the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can assist organizations in the Akron area to locate and isolate breached devices and protect undamaged assets from being compromised.

If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Akron
Current variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any accessible system restores and backups. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration almost impossible and basically sets the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement fee in exchange for the decryptors needed to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an extra ransom for not publishing this information or selling it. Even if you can restore your system to an acceptable date in time, exfiltration can pose a big problem depending on the sensitivity of the stolen information.

The recovery work subsequent to ransomware attack has a number of distinct phases, the majority of which can be performed in parallel if the response workgroup has a sufficient number of people with the necessary experience.

  • Containment: This urgent first response requires blocking the lateral progress of the attack within your IT system. The longer a ransomware attack is allowed to go unrestricted, the more complex and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes include cutting off affected endpoint devices from the network to minimize the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a basic acceptable level of functionality with the shortest possible downtime. This effort is usually at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and secure endpoint access management. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the complex recovery effort. Progent appreciates the importance of working rapidly, tirelessly, and in concert with a customer's management and network support group to prioritize activity and to put essential resources on line again as quickly as feasible.
  • Data recovery: The work necessary to restore files damaged by a ransomware attack depends on the state of the network, the number of files that are affected, and which recovery methods are required. Ransomware assaults can take down key databases which, if not properly shut down, might need to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical applications are powered by SQL Server. Often some detective work may be required to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were not connected at the time of the ransomware attack. Progent's Altaro VM Backup consultants can assist you to utilize immutability for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including root users. This adds an extra level of protection and restoration ability in the event of a ransomware breach.
  • Implementing advanced antivirus/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the same anti-virus technology implemented by many of the world's largest corporations including Netflix, Visa, and Salesforce. By delivering real-time malware filtering, identification, containment, recovery and forensics in a single integrated platform, ProSight Active Security Monitoring reduces total cost of ownership, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Activities consist of determining the type of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement amount and schedule with the TA; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor utility; debugging decryption problems; building a pristine environment; mapping and connecting datastores to match precisely their pre-attack state; and reprovisioning machines and software services.
  • Forensic analysis: This activity involves uncovering the ransomware attack's storyline across the targeted network from start to finish. This history of the way a ransomware assault progressed within the network assists your IT staff to assess the impact and brings to light weaknesses in security policies or processes that need to be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensics is usually given a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is critical that other key activities like business resumption are executed in parallel. Progent maintains an extensive roster of IT and cybersecurity experts with the skills needed to perform activities for containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises IT services across the U.S. for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes professionals who have earned high-level certifications in core technologies including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial management and ERP software. This broad array of skills gives Progent the ability to salvage and integrate the undamaged pieces of your information system after a ransomware intrusion and rebuild them quickly into an operational system. Progent has worked with top cyber insurance providers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Akron
For ransomware system restoration consulting in the Akron metro area, call Progent at 800-462-8800 or see Contact Progent.



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