Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware needs time to work its way through a network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support personnel may take longer to become aware of a break-in and are least able to mount a rapid and forceful response. The more lateral movement ransomware can make inside a target's system, the more time it takes to recover basic operations and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help you to take the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware experts can help businesses in the St. Paul area to identify and quarantine breached servers and endpoints and protect clean resources from being penetrated.
If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in St. Paul
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any accessible system restores and backups. Files synched to the cloud can also be impacted. For a poorly defended network, this can make system restoration almost impossible and basically sets the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement payment in exchange for the decryption tools required to unlock encrypted data. Ransomware attacks also attempt to exfiltrate information and TAs require an additional payment for not publishing this information on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a big issue depending on the nature of the downloaded data.
The recovery process subsequent to ransomware attack involves a number of crucial stages, most of which can be performed concurrently if the recovery team has enough members with the necessary experience.
- Quarantine: This urgent first step requires blocking the lateral spread of the attack across your IT system. The more time a ransomware attack is permitted to go unchecked, the more complex and more costly the restoration process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine activities consist of isolating infected endpoints from the rest of network to block the spread, documenting the environment, and protecting entry points.
- System continuity: This covers restoring the IT system to a basic acceptable degree of functionality with the least delay. This process is typically the top priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also requires the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and mission-critical apps, network architecture, and secure endpoint access. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the multi-faceted restoration process. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's managers and IT group to prioritize activity and to get critical services back online as fast as feasible.
- Data recovery: The work required to restore data impacted by a ransomware attack varies according to the state of the network, how many files are encrypted, and what recovery methods are required. Ransomware attacks can take down key databases which, if not properly shut down, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other mission-critical applications are powered by Microsoft SQL Server. Some detective work may be required to find clean data. For instance, non-encrypted OST files may have survived on employees' desktop computers and notebooks that were not connected at the time of the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including root users.
- Setting up modern AV/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized businesses the advantages of the identical AV technology used by many of the world's largest enterprises such as Netflix, Visa, and Salesforce. By providing in-line malware blocking, detection, containment, recovery and forensics in one integrated platform, ProSight Active Security Monitoring lowers TCO, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the cyber insurance provider, if any. Services consist of establishing the type of ransomware used in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the insurance provider; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryption utility; debugging decryption problems; creating a pristine environment; remapping and reconnecting drives to match exactly their pre-attack condition; and reprovisioning physical and virtual devices and software services.
- Forensics: This activity involves discovering the ransomware attack's progress throughout the network from beginning to end. This history of how a ransomware assault progressed through the network helps your IT staff to assess the impact and uncovers gaps in rules or work habits that need to be rectified to avoid later breaches. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensics is commonly assigned a top priority by the insurance carrier. Because forensic analysis can take time, it is critical that other important recovery processes like operational continuity are performed concurrently. Progent maintains a large roster of IT and cybersecurity experts with the skills required to carry out the work of containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises IT services throughout the U.S. for over 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This scope of expertise allows Progent to salvage and consolidate the undamaged parts of your network after a ransomware assault and reconstruct them quickly into a functioning system. Progent has worked with leading cyber insurance carriers including Chubb to assist organizations recover from ransomware assaults.
Contact Progent for Ransomware System Recovery Consulting in St. Paul
For ransomware system restoration consulting services in the St. Paul area, call Progent at 800-462-8800 or see Contact Progent.