Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware assaults are typically launched on weekends and at night, when support personnel may take longer to recognize a breach and are least able to mount a rapid and forceful response. The more lateral movement ransomware can achieve within a victim's system, the more time it will require to recover core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the urgent first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware experts can help businesses in the St. Paul area to identify and quarantine infected devices and protect undamaged assets from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in St. Paul
Modern variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any available system restores. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make system restoration almost impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement fee in exchange for the decryption tools needed to unlock encrypted files. Ransomware attacks also attempt to exfiltrate information and TAs require an additional settlement for not publishing this data on the dark web. Even if you can restore your system to a tolerable point in time, exfiltration can be a major problem according to the sensitivity of the downloaded data.

The restoration work subsequent to ransomware attack has several crucial stages, most of which can be performed in parallel if the response team has a sufficient number of people with the required skill sets.

  • Quarantine: This urgent first response requires arresting the lateral spread of ransomware across your network. The more time a ransomware attack is permitted to go unrestricted, the more complex and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine processes consist of cutting off affected endpoint devices from the rest of network to restrict the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a basic useful degree of functionality with the least downtime. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their company. This project also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and line-of-business applications, network architecture, and protected endpoint access management. Progent's ransomware recovery experts use advanced workgroup tools to coordinate the complex recovery process. Progent understands the urgency of working quickly, tirelessly, and in concert with a customer's management and network support staff to prioritize tasks and to get vital resources on line again as quickly as possible.
  • Data recovery: The work required to restore data damaged by a ransomware attack varies according to the condition of the network, how many files are affected, and which recovery techniques are needed. Ransomware attacks can destroy key databases which, if not properly closed, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other business-critical platforms depend on SQL Server. Often some detective work may be needed to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were off line at the time of the attack. Progent's Altaro VM Backup experts can assist you to deploy immutability for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including administrators. Immutable storage adds an extra level of security and recoverability in case of a ransomware breach.
  • Deploying advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the identical anti-virus technology deployed by many of the world's largest enterprises including Walmart, Citi, and Salesforce. By delivering in-line malware filtering, classification, mitigation, restoration and analysis in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if there is one. Activities include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the TA; confirming adherence to anti-money laundering sanctions; carrying out the crypto-currency disbursement to the TA; receiving, learning, and operating the decryption tool; debugging decryption problems; building a pristine environment; mapping and reconnecting drives to match precisely their pre-encryption condition; and reprovisioning machines and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware attack's progress throughout the network from start to finish. This audit trail of how a ransomware attack travelled within the network helps your IT staff to evaluate the damage and uncovers gaps in rules or processes that should be corrected to avoid later break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensic analysis is typically given a top priority by the cyber insurance provider. Since forensics can take time, it is critical that other key activities such as operational continuity are performed concurrently. Progent has an extensive roster of information technology and data security professionals with the skills required to perform activities for containment, business continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services throughout the U.S. for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning application software. This scope of skills allows Progent to salvage and consolidate the surviving parts of your IT environment after a ransomware assault and rebuild them quickly into an operational system. Progent has collaborated with top cyber insurance providers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in St. Paul
For ransomware recovery consulting in the St. Paul area, call Progent at 800-462-8800 or visit Contact Progent.



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    If your company network mixes UNIX, Linux or Solaris platforms with Windows, Progent can help you to incorporate your IT resources into a cohesive network that allows all your OS platforms to run side by side for easy administration, transparent dataflow, high availability, superior performance, and tight protection. Progent's UNIX/Linux/Solaris and Windows coexistence support services include network architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online network support and troubleshooting, on-site technical support, and Contact Center outsourcing.

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    Microsoft Systems Management Server provides extra functionality for change and configuration management of Windows-powered systems through SMS Feature Packs. Feature Packs reduce the net administrative costs of managing and deploying software products by making it simpler to copy system images, control mobile computers, and run management tools. In addition to advising you about techniques to save management costs by deploying SMS 2003 Feature Packs, Progent's consultants can help you prepare and perform IT projects involving processes that Feature Packs are intended to make more efficient. Progent's migration and update services can lower cost and reduce business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can help you develop efficient processes and standards to manage handheld computers and smart mobile phones so your field force stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security strategy that includes policies, procedures and technologies to keep your IT network safe.

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