Ransomware : Your Worst Information Technology Nightmare
Ransomware  Recovery ExpertsCrypto-Ransomware has become a modern cyberplague that presents an existential threat for businesses of all sizes unprepared for an attack. Versions of ransomware like the Reveton, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been replicating for a long time and still inflict havoc. More recent strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, along with additional unnamed newcomers, not only encrypt on-line critical data but also infect most accessible system restores and backups. Information synchronized to the cloud can also be ransomed. In a vulnerable system, this can render automated restore operations useless and basically sets the entire system back to square one.

Getting back online applications and data following a crypto-ransomware intrusion becomes a race against the clock as the targeted business struggles to stop the spread and remove the ransomware and to restore enterprise-critical activity. Since ransomware needs time to replicate, assaults are usually sprung during weekends and nights, when successful attacks in many cases take more time to uncover. This compounds the difficulty of rapidly marshalling and orchestrating a qualified mitigation team.

Progent has an assortment of solutions for protecting Wilmington organizations from ransomware attacks. These include team member education to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat protection to detect and disable day-zero malware attacks. Progent also can provide the assistance of veteran ransomware recovery consultants with the track record and commitment to rebuild a breached network as urgently as possible.

Progent's Ransomware Restoration Support Services
Soon after a ransomware attack, paying the ransom demands in cryptocurrency does not ensure that distant criminals will return the codes to decipher any of your files. Kaspersky Labs determined that 17% of ransomware victims never restored their information even after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The other path is to piece back together the vital parts of your Information Technology environment. Absent the availability of complete system backups, this requires a wide complement of skill sets, professional team management, and the capability to work 24x7 until the task is done.

For decades, Progent has provided certified expert IT services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have attained high-level certifications in leading technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise with accounting and ERP applications. This breadth of expertise gives Progent the capability to knowledgably understand critical systems and integrate the remaining parts of your Information Technology environment following a crypto-ransomware event and assemble them into an operational system.

Progent's security team utilizes top notch project management tools to coordinate the complex recovery process. Progent understands the importance of working rapidly and in unison with a customer's management and Information Technology team members to assign priority to tasks and to put the most important systems back on line as soon as possible.

Customer Story: A Successful Crypto-Ransomware Virus Restoration
A client engaged Progent after their network system was crashed by the Ryuk crypto-ransomware. Ryuk is believed to have been developed by North Korean government sponsored criminal gangs, suspected of adopting approaches exposed from the United States National Security Agency. Ryuk goes after specific businesses with little tolerance for operational disruption and is among the most lucrative iterations of ransomware viruses. Well Known organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing business located in Chicago with about 500 employees. The Ryuk event had disabled all business operations and manufacturing processes. Most of the client's data backups had been on-line at the start of the attack and were destroyed. The client was taking steps for paying the ransom demand (in excess of $200,000) and praying for the best, but in the end utilized Progent.

"I can't say enough in regards to the expertise Progent provided us during the most stressful time of (our) company's existence. We would have paid the criminal gangs if not for the confidence the Progent group afforded us. That you could get our e-mail system and critical applications back in less than one week was amazing. Each staff member I interacted with or e-mailed at Progent was amazingly focused on getting my company operational and was working breakneck pace to bail us out."

Progent worked together with the client to rapidly determine and prioritize the essential areas that needed to be recovered to make it possible to continue departmental operations:

  • Microsoft Active Directory
  • Electronic Mail
  • MRP System
To get going, Progent adhered to Anti-virus event response best practices by halting lateral movement and disinfecting systems. Progent then initiated the steps of restoring Microsoft Active Directory, the foundation of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange Server email will not work without Windows AD, and the client's MRP applications utilized SQL Server, which needs Active Directory for access to the database.

Within 48 hours, Progent was able to rebuild Windows Active Directory to its pre-penetration state. Progent then initiated setup and storage recovery on the most important servers. All Exchange Server ties and attributes were usable, which greatly helped the restore of Exchange. Progent was also able to locate non-encrypted OST data files (Outlook Offline Folder Files) on team desktop computers to recover email data. A recent offline backup of the client's accounting software made it possible to restore these essential services back online for users. Although a large amount of work remained to recover completely from the Ryuk attack, the most important services were returned to operations rapidly:

"For the most part, the production manufacturing operation was never shut down and we produced all customer orders."

Throughout the next month important milestones in the restoration project were accomplished in tight collaboration between Progent engineers and the client:

  • Internal web sites were returned to operation with no loss of data.
  • The MailStore Exchange Server exceeding 4 million archived emails was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables (AR)/Inventory Control functions were completely restored.
  • A new Palo Alto 850 firewall was brought online.
  • Nearly all of the user desktops were being used by staff.

"So much of what transpired in the initial days is nearly entirely a haze for me, but my management will not soon forget the care all of you put in to give us our company back. I have utilized Progent for at least 10 years, maybe more, and each time I needed help Progent has shined and delivered as promised. This event was a life saver."

A likely enterprise-killing disaster was avoided due to hard-working professionals, a broad array of subject matter expertise, and tight teamwork. Although in hindsight the ransomware incident detailed here could have been identified and prevented with current security systems and ISO/IEC 27001 best practices, staff training, and well thought out security procedures for data protection and proper patching controls, the fact is that state-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware virus, feel confident that Progent's team of professionals has a proven track record in ransomware virus blocking, remediation, and information systems disaster recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), thanks very much for making it so I could get rested after we got through the initial fire. Everyone did an impressive effort, and if any of your team is in the Chicago area, dinner is the least I can do!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Wilmington
For ransomware cleanup services in the Wilmington area, call Progent at 800-462-8800 or see Contact Progent.

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    If your company operates a UNIX, Linux, or Sun Solaris network or a mixed-platform computer system, Progent's CISA and CISSP-certified security specialists can assist your whole enterprise in a wide range of security topics such as security administration procedures, security architecture and models, access management products and methodology, applications development security, operations security, physical security, communications, network and Internet security, and disaster recovery preparedness. CISM and ISSAP define the core skills and international standards of performance that network security managers are required to master. These certification give IT management the confidence that consultants who have earned their CISA or CISSP qualification have demonstrated the experience and knowledge to offer effective security management and engineering services.

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    Progent offers nationwide remote help and consulting services for businesses who run macOS and OS X networks or whose IT systems feature a combination of Mac and Microsoft products. Progent's consultants offer Apple macOS and OS X users a variety of IT services such as desktop assistance, migration to the latest version of macOS from earlier editions of Apple macOS or OS X, plus expertise with Mac application software. Progent can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or moving to iCloud. Remote technical support offers maximum leverage for your information technology dollar by preserving client efficiency and limiting the time billed for network analysis and repair. Sophisticated remote support technology and experienced service specialists and consultants combine to enable Progent to handle the majority of IT issues without squandering time and money by traveling to your site. In the vast majority of situations your network issues can be remediated by telephone or via a mix of telephone support and remote access. Progent can put you in touch with Cisco CCIE infrastructure experts and CISM premier security specialists to help with the toughest network issues.

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    Progent's Microsoft and Cisco certified Consultants offer several service programs to help mid-size and large organizations create a cost-effective and productive in-house Computer Support Help Desk. Progent's consulting services include ROI evaluation, process study and improvement, management reporting, training of internal staff, and documentation of procedures. Progent's Software Selection and Integration Services help businesses analyze the various high-quality Help Desk software packages on the market and determine what packages might be too costly, lack key features, or align badly with your organization's corporate culture. Progent also provides short-term staffing for organizations who want to reinforce their in-house Help Desk staff for special projects or to substitute for vacationing or indisposed personnel.

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    Progent's Microsoft-Premier SQL consultants offer an array of support services to help small businesses to design, configure, administer, and troubleshoot SQL 2008 solutions in order to receive the maximum competitive benefit from Microsoft's state-of-the-art RDBM platform. In addition, Progent can provide assistance with network architecture, enterprise-wide protection, and custom software programming to optimize the business value of your SQL Server network.

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