Crypto-Ransomware : Your Crippling IT Nightmare
Crypto-Ransomware  Recovery ExpertsCrypto-Ransomware has become an escalating cyber pandemic that presents an extinction-level danger for businesses of all sizes poorly prepared for an assault. Different versions of ransomware like the Dharma, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been replicating for many years and continue to cause havoc. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, plus more unnamed malware, not only encrypt on-line files but also infect most configured system protection. Data synched to the cloud can also be corrupted. In a poorly architected environment, this can render automatic restore operations impossible and basically sets the datacenter back to square one.

Retrieving applications and data after a ransomware attack becomes a race against time as the targeted organization tries its best to contain the damage and remove the crypto-ransomware and to resume mission-critical operations. Because ransomware takes time to spread, assaults are frequently sprung during weekends and nights, when successful attacks are likely to take longer to discover. This compounds the difficulty of quickly marshalling and coordinating a qualified response team.

Progent has a variety of support services for protecting Oakland businesses from ransomware attacks. These include team member training to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based cyberthreat protection to identify and quarantine day-zero modern malware assaults. Progent also can provide the services of expert ransomware recovery professionals with the talent and perseverance to restore a compromised system as rapidly as possible.

Progent's Crypto-Ransomware Recovery Help
After a crypto-ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not guarantee that merciless criminals will respond with the keys to decrypt any or all of your information. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their data after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The other path is to re-install the essential components of your IT environment. Absent access to full data backups, this requires a broad complement of skill sets, well-coordinated project management, and the willingness to work non-stop until the task is completed.

For two decades, Progent has made available professional IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have earned high-level industry certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have garnered internationally-recognized industry certifications including CISA, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience with financial management and ERP software solutions. This breadth of experience gives Progent the capability to knowledgably determine important systems and integrate the remaining parts of your computer network environment after a ransomware event and assemble them into a functioning network.

Progent's ransomware team deploys best of breed project management applications to coordinate the complicated recovery process. Progent understands the urgency of working quickly and together with a client's management and Information Technology staff to assign priority to tasks and to put key systems back on line as soon as possible.

Case Study: A Successful Ransomware Penetration Restoration
A client engaged Progent after their network system was taken over by Ryuk ransomware virus. Ryuk is generally considered to have been deployed by Northern Korean state sponsored criminal gangs, suspected of adopting techniques leaked from the U.S. NSA organization. Ryuk attacks specific companies with limited ability to sustain disruption and is among the most lucrative iterations of ransomware. Headline victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturer located in the Chicago metro area with about 500 workers. The Ryuk event had paralyzed all company operations and manufacturing capabilities. The majority of the client's data protection had been online at the time of the attack and were damaged. The client considered paying the ransom demand (more than two hundred thousand dollars) and hoping for good luck, but ultimately brought in Progent.

"I cannot tell you enough about the support Progent gave us during the most fearful period of (our) businesses life. We most likely would have paid the cyber criminals behind the attack if it wasn't for the confidence the Progent group gave us. The fact that you could get our e-mail system and production servers back sooner than five days was beyond my wildest dreams. Each consultant I got help from or e-mailed at Progent was urgently focused on getting us back on-line and was working day and night to bail us out."

Progent worked hand in hand the customer to quickly understand and prioritize the most important systems that had to be recovered to make it possible to resume departmental operations:

  • Active Directory (AD)
  • Exchange Server
  • Financials/MRP
To start, Progent followed Anti-virus penetration response best practices by stopping lateral movement and performing virus removal steps. Progent then began the work of rebuilding Microsoft AD, the core of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange Server messaging will not operate without Windows AD, and the businesses' accounting and MRP software used Microsoft SQL Server, which requires Active Directory services for security authorization to the information.

In less than 48 hours, Progent was able to rebuild Active Directory services to its pre-attack state. Progent then initiated rebuilding and storage recovery of essential applications. All Exchange schema and attributes were usable, which accelerated the restore of Exchange. Progent was able to assemble local OST files (Microsoft Outlook Offline Folder Files) on team workstations in order to recover email information. A recent off-line backup of the businesses financials/MRP software made it possible to restore these required services back online. Although significant work needed to be completed to recover completely from the Ryuk event, core systems were restored quickly:

"For the most part, the assembly line operation never missed a beat and we made all customer deliverables."

During the next month key milestones in the recovery process were accomplished through tight collaboration between Progent team members and the customer:

  • Internal web applications were restored without losing any data.
  • The MailStore Microsoft Exchange Server containing more than four million historical emails was spun up and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables (AR)/Inventory capabilities were fully recovered.
  • A new Palo Alto 850 security appliance was brought on-line.
  • Nearly all of the desktops and laptops were fully operational.

"A lot of what went on in the initial days is nearly entirely a blur for me, but I will not forget the care each of your team accomplished to give us our company back. I have been working with Progent for the past ten years, possibly more, and each time Progent has outperformed my expectations and delivered. This situation was no exception but maybe more Herculean."

A potential business extinction catastrophe was dodged through the efforts of results-oriented professionals, a broad spectrum of technical expertise, and tight teamwork. Although upon completion of forensics the crypto-ransomware penetration described here would have been blocked with advanced cyber security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team training, and well thought out security procedures for information backup and proper patching controls, the fact remains that government-sponsored cybercriminals from China, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware penetration, remember that Progent's team of professionals has substantial experience in crypto-ransomware virus defense, remediation, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were helping), thank you for letting me get rested after we made it through the initial fire. All of you did an amazing effort, and if any of your guys is visiting the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Oakland
For ransomware system restoration consulting in the Oakland metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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