Ransomware : Your Crippling IT Disaster
Crypto-Ransomware  Remediation ConsultantsCrypto-Ransomware has become a too-frequent cyberplague that represents an existential threat for businesses unprepared for an assault. Versions of ransomware like the Dharma, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for years and continue to cause damage. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, plus additional unnamed newcomers, not only do encryption of online data files but also infiltrate any available system restores and backups. Data replicated to the cloud can also be encrypted. In a poorly designed environment, this can render any restoration impossible and basically sets the entire system back to square one.

Recovering programs and information following a crypto-ransomware intrusion becomes a race against time as the targeted organization tries its best to contain and remove the virus and to resume mission-critical operations. Since ransomware needs time to spread, attacks are often launched at night, when successful penetrations tend to take more time to detect. This compounds the difficulty of quickly mobilizing and orchestrating an experienced mitigation team.

Progent offers a variety of help services for protecting Parsippany businesses from crypto-ransomware attacks. Among these are team education to help identify and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based threat defense to discover and quarantine zero-day modern malware assaults. Progent in addition offers the assistance of seasoned crypto-ransomware recovery professionals with the track record and perseverance to rebuild a breached system as soon as possible.

Progent's Ransomware Recovery Help
Soon after a crypto-ransomware event, even paying the ransom in cryptocurrency does not ensure that cyber hackers will return the codes to decrypt all your files. Kaspersky Labs estimated that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the usual crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for small organizations. The alternative is to piece back together the key elements of your Information Technology environment. Without access to complete data backups, this calls for a broad range of skills, well-coordinated team management, and the ability to work continuously until the recovery project is over.

For decades, Progent has offered professional IT services for companies across the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have attained high-level industry certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security consultants have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (See Progent's certifications). Progent also has expertise with financial systems and ERP software solutions. This breadth of experience gives Progent the capability to quickly identify critical systems and re-organize the remaining pieces of your network environment after a ransomware penetration and assemble them into an operational system.

Progent's ransomware team has top notch project management tools to coordinate the complex recovery process. Progent knows the urgency of acting quickly and in concert with a customer's management and IT team members to assign priority to tasks and to put essential applications back on-line as fast as humanly possible.

Customer Case Study: A Successful Ransomware Attack Response
A business sought out Progent after their network was brought down by the Ryuk ransomware. Ryuk is believed to have been deployed by North Korean state sponsored criminal gangs, possibly using technology leaked from America's National Security Agency. Ryuk attacks specific organizations with little tolerance for operational disruption and is among the most profitable examples of crypto-ransomware. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer headquartered in the Chicago metro area with about 500 employees. The Ryuk attack had paralyzed all essential operations and manufacturing processes. Most of the client's backups had been online at the time of the intrusion and were eventually encrypted. The client was taking steps for paying the ransom (exceeding $200,000) and praying for good luck, but ultimately engaged Progent.


"I can't speak enough about the expertise Progent gave us throughout the most stressful period of (our) businesses life. We would have paid the cybercriminals except for the confidence the Progent experts provided us. That you were able to get our messaging and key servers back on-line faster than five days was beyond my wildest dreams. Each person I talked with or e-mailed at Progent was totally committed on getting my company operational and was working day and night to bail us out."

Progent worked together with the customer to rapidly determine and prioritize the mission critical services that had to be addressed in order to restart company functions:

  • Microsoft Active Directory
  • E-Mail
  • Accounting and Manufacturing Software
To start, Progent followed AV/Malware Processes event mitigation best practices by stopping the spread and clearing infected systems. Progent then initiated the task of rebuilding Microsoft AD, the key technology of enterprise systems built on Microsoft Windows technology. Microsoft Exchange messaging will not operate without Active Directory, and the businesses' MRP software leveraged Microsoft SQL Server, which needs Active Directory for authentication to the database.

Within 2 days, Progent was able to recover Windows Active Directory to its pre-attack state. Progent then accomplished rebuilding and storage recovery on critical applications. All Microsoft Exchange Server schema and attributes were usable, which greatly helped the restore of Exchange. Progent was also able to find non-encrypted OST data files (Outlook Offline Folder Files) on team PCs to recover mail data. A recent offline backup of the customer's financials/ERP systems made them able to return these vital services back online. Although a large amount of work was left to recover completely from the Ryuk event, essential systems were restored quickly:


"For the most part, the assembly line operation survived unscathed and we made all customer deliverables."

Over the next few weeks critical milestones in the restoration project were achieved through tight cooperation between Progent consultants and the client:

  • In-house web applications were returned to operation with no loss of data.
  • The MailStore Microsoft Exchange Server exceeding 4 million historical emails was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory Control functions were completely recovered.
  • A new Palo Alto Networks 850 security appliance was set up.
  • Most of the user desktops were back into operation.

"A lot of what happened that first week is mostly a haze for me, but I will not soon forget the countless hours each of you accomplished to help get our business back. I've entrusted Progent for the past 10 years, possibly more, and every time I needed help Progent has shined and delivered as promised. This time was a Herculean accomplishment."

Conclusion
A possible business extinction disaster was averted with hard-working experts, a wide range of knowledge, and close collaboration. Although in hindsight the ransomware virus penetration detailed here should have been identified and blocked with up-to-date security technology solutions and best practices, user education, and well thought out incident response procedures for information protection and applying software patches, the reality is that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware virus, feel confident that Progent's team of professionals has a proven track record in ransomware virus defense, remediation, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others who were involved), thanks very much for making it so I could get rested after we got over the first week. Everyone did an amazing job, and if any of your team is around the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Parsippany
For ransomware recovery consulting in the Parsippany metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    For mid-size businesses looking for IT support, Progent offers an array of alternatives such as on-site help, remote assistance, off-site Help Desk, round-the-clock support with remote system monitoring, emergency staffing, site relocation support, software programming, and professional consulting. For medium-size businesses in California or other regions serviced by Progent's onsite consultants, Progent offers professional onsite support for solving technical problems quickly and economically.

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    Network Management Outsourcing for Small Businesses Specialist

    Progent's ProSight portfolio of managed IT services are designed to provide businesses who have minimal internal IT support staffs with low-cost help from enterprise-class management platforms and consulting expertise. Advantages of Progent's ProSight catalog of managed services include flat-rate network maintenance expenses, smart automation of routine management processes, ongoing adoption of new information technology, graceful transition from legacy systems to up-to-date solutions, improved alignment of information technology with strategic goals, guidance from veteran network experts, and allowing management to focus on business instead of ever-changing network technology.

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  • Urgent MySQL development Consultancy
    MySQL DBA Engineer

    Progent can provide cost-effective online access to an Oracle MySQL RDBMS DBA or software developer and can help businesses of any size to configure and support MySQL within a robust IT environment that provides advanced speed, expandability, and protection. Progent also has proven skill helping companies migrate applications from an Oracle environment to MySQL.

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  • ProSight ECHO Managed Cloud Backup Services Outsourcing Award Winning ProSight Data Protection Services ECHO Consultant
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  • SQL Server 2008 Upgrade Consultants
    24-7 SQL Server Replication Engineers

    SQL Server 2005 delivers powerful, familiar tools to IT experts as well as to network users, lessening the difficulty of creating, integrating, managing, and using company data and analytical programs in environments ranging from mobile devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consulting firm with hands-on expertise and wide knowledge in designing and deploying data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.

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    CCIE Expert Certified Outsourcing SPA300 Series IP Phone

    Progent's Cisco CCIE-certified networking experts can provide high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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  • RIM Blackberry Support and Setup Top Ranked BlackBerry Synchronization Configuration

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    Microsoft Entourage and Exchange Consulting

    Exchange Servers and Macintosh workstations can co-exist efficiently. Progent's Apple and Microsoft certified consultants can show you how to set up Microsoft Entourage and Exchange so your Mac users can collaborate with colleagues who use Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can coexist, allowing Mac users to receive and send email, search the Exchange global address list, import addresses, sync up appointments, and invite people to conferences via your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web connectivity are working. Progent also can provide specialized onsite Entourage training.

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    Catalyst Wi-Fi 6 and Wi-Fi 6E AP Configuration Specialists

    Progent's Cisco-certified Wi-Fi integration consultants can assist organizations to configure, administer, and troubleshoot Cisco Wi-Fi devices including Cisco's Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.

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  • SMS Server Migration Online Support Services IT Consultant Microsoft SMS
  • SQL 2008 Reporting Services Professionals Technology Professional SQL 2008 Analysis Services
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  • SQL Server 2017 and Power BI Professional Information Technology Consulting SQL Server 2017 and VMWare
  • SQL Server Capacity Planning Developer Technical Support Microsoft SQL Server

  • 24x7 Windows 10 Business Store Portal Outsourcing
    Microsoft Windows 10 Evaluation IT Consultants

    Progent's Windows consulting experts can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Online and on-premises evaluation and migration support for Microsoft Windows 10 available from Progent include Return on Investment estimates, project supervision, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, data and identity security, automated deployment and management, network infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for IT support personnel and end users, and ongoing consulting support.

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  • Comprehensive Event Management Online Troubleshooting
    Professionals System Center Operations Manager

    Remote continuous network monitoring, automated alarms, and actionable reports are vital to preserving the health of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) technology has progressed so far that companies of all sizes can afford a level of protection that was previously reserved for enterprises. Progent can provide a variety RMM options available as low-cost services designed to assist your company to identify and fix a an array of network issues before they get big enough to disrupt your business.

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  • Small Business Setup Consultancy Services Small Business Information Technology Outsourcing Company
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  • Small Business Support Organization Small Business Network System Support Consultant
  • Software Consulting Firm UNIX Online Sun Solaris Remote Engineer
  • Specialist Private Cloud Hosting for Virtual Data Centers Services Private Cloud Hosting for Virtual Data Centers
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  • Support and Integration Dynamics GP Power BI Dynamics GP Consultant Services
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  • System Center 2016 and SSRS Reporting Network Engineer SCSM 2016 Remote Troubleshooting
  • System Center Operations Manager Remote Support Services Online Help Microsoft System Center Operations Manager
  • Technical Support Offsite Data Backup Service Offsite Data Backup Service Consulting Services
  • Technology Consulting Services BlackBerry Software Consulting BlackBerry Redirector

  • Microsoft 365 Security Troubleshooting
    Office 365 Publisher Integration Consultant

    Progent can assist your business to understand the many subscription plans available with Microsoft 365, formerly branded Office 365, and integrate your network with Microsoft 365 in a way that delivers top business value. Progent supports multi-platform networks that include Windows, macOS, and Linux software. Progent can also help your business to create and manage hybrid ecosystems that seamlessly integrate local and cloud products and services.

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  • Top Quality Help Desk Process Online Consulting Cisco Help Desk Remote Troubleshooting

  • 64-bit Migration Consulting Services
    Urgent 64-bit Computing Consultant Services

    Progent's Microsoft-premier consultants can help your organization to enhance your workstations from 32 to 64 bits. Progent can assist you to understand the costs and benefits of moving to 64-bit PC desktop processing, plan an affordable upgrade strategy that minimizes business disruptions, and deliver inexpensive, expert remote support to aid you to configure 64-bit PC desktop software and applications on your existing hardware.

  • Top Quality Parsippany At Home Workforce Cloud Integration Solutions Consulting Experts Parsippany-Pine Brook, New Jersey Work at Home Employees Parsippany Guidance - Cloud Systems Assistance Parsippany-Morris County, New Jersey
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  • Top Rated Engineer Remote Workforce Endpoint Management Teleworker Endpoint Management Network Engineer
  • Top SIP Infrastructure Consulting Services Top Video Conferencing Integration
  • Urgent CISSP-ISSEP Security Consultant Services Engineer CISSP-ISSAP Cybersecurity
  • Urgent Expert Microsoft Certified Intune Online Technical Support Intune and Android Remote Technical Support
  • Urgent Microsoft Dynamics NAV Application Consultants Programming Firms Dynamics NAV ERP
  • Urgent Small Business IT Support Midsize Business SMB Technical Support Outsource
  • VoIP Phone System Technical Support Cisco VoIP Phones and Cisco Unity Online Consulting
  • WatchGuard Firebox T70 Firewall Firewall Audit WatchGuard Firebox Testing
  • Wi-Fi RF Coverage Maps Consultant Services 802.11x Wi-Fi Site Survey Support
  • Wi-Fi VoIP phone integration Online Troubleshooting 802.11 6/6E Wireless Access Point Technology Consulting

  • Certified Microsoft Partner Consultancy Firm
    Certified Microsoft Partner Integration Group

    Progent is a Microsoft Certified Partner with special competencies that include Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest client satisfaction and are afforded the tightest operational relationship with Microsoft. The understanding, capabilities, and dedication required to earn the status of Microsoft Certified Partner benefits Progent's customers by enabling Progent to provide your company more complete solutions for your information network.

  • Windows 10 Security Professionals Microsoft Windows 10 Assessment and Deployment Kit Consultants
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  • Windows Server 2012R2 Configuration Manager Technology Consulting Services Windows Server 2012 R2 Hyper-V Technical Support Services
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  • Windows Server Essentials Hyper-V Consulting Services Windows Server Essentials Compliance Professional
  • Windows and UNIX Consult Consult UNIX, Windows
  • Work from Home Employees Parsippany Consultants - Backup Technology Expertise Parsippany-Troy Hills, New Jersey Parsippany Offsite Workforce Data Protection Technology Consultants

  • Hornetsecurity Altaro VM Backup and VMware IT Consultants
    Hornetsecurity Altaro VM Backup Disaster Recovery Online Support Services

    Altaro VM Backup from Hornetsecurity provides small businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or onsite services to help you to plan, install, manage and debug a modern backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup technology.

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  • SQL Server 2017 Express Engineer
    24 Hour SQL Server 2017 and Amazon Marketplace Web Service Technical Support

    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business benefits of upgrading to SQL Server 2017 and can help your organization to plan and carry out an efficient migration of your databases and applications to any deployment model including onsite, cloud-hosted, or hybrid. Progent's consultants offer online or on-premises support ranging from on-demand design review or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is carried out on schedule and on budget.

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  • Ekahau Predictive Wi-Fi Site Modeling Network Consultants
    Ekahau Sidekick Wi-Fi Network Design Outsourcing

    Progent's Ekahau-certified Wi-Fi site design experts can assist you to plan, install, tune, manage and troubleshoot a Wi-Fi solution optimized for your environment. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF measurement, Ekahau Analyzer for debugging RF issues, and Ekahau Insights for tracking the health of multiple Wi-Fi sites.

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