In addition to providing fast access to high-level network consultants and subject matter experts (SBEs) to help San Jose, California businesses with specific technical problems or strategic initiatives, Progent offers short-term supplemental staffing to deliver more broadly defined services like PC support, network administration, and Call Center services. On-demand staffing makes it possible for businesses to respond to expected or unexpected surges in demand for IT personnel, which may result from situations such as mergers and acquisitions, data center moves, technology upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory changes. Temporary staffing can also fill gaps caused by the loss of full-time staff members because of scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term supplemental staffing services give organizations the flexibility to react to surges in requirements for network services without being saddled with the expense and delays associated with identifying and hiring appropriate IT help and without the burden of increasing your in-house head count.
Important aspects of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Service
- Rapid availability of proven IT pros
- Simple engagement, cessation, and resumption of services
- Seamless augmentation of your in-house network support team
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
- Strong working relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Help Desk program is a specialized flexible staff expansion option that enables IT organizations to share the responsibilities of Help Desk support transparently between their in-house network personnel and Progent's nationwide pool of technical support experts. Working as a transparent supplement of your full-time Call Center, Progent's shared Help Desk Call Center program is a joint service solution based on by the leading shared professional services tool for managing, service calls, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises network services for businesses throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for San Jose, California Businesses
Progent's seasoned roster of certified consultants can deliver San Jose, California organizations a wide array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service providers include:
Contact Progent for Temporary Staffing Services for San Jose, California Businesses
To learn more about Progent's temporary staffing services for San Jose, California businesses, call 800-993-9400 or visit Contact Progent.