In addition to providing rapid access to high-level network professionals and subject matter experts to assist San Jose, California businesses with specific IT problems or longer-term projects, Progent can provide temporary staff augmentation to deal with more broadly defined services such as PC help, IT management, and Help Desk response. On-demand staffing can help businesses to deal with planned or unplanned increases in the need for network personnel, which may result from situations like company mergers, data center moves, platform migration, business process changes like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also fill gaps left by the loss of in-house IT personnel because of vacations, health issues, resignation, etc.

Advantages of Progent's Temporary Staff Augmentation Program
Progent's temporary staff augmentation services give businesses the versatility to react to surges in requirements for IT personnel without being saddled with the expense and delays that come with identifying and recruiting reliable technical help and without the risk of adding to your in-house staff size.

Important features of Progent's temporary supplemental staffing services include:

  • Rapid access to reliable network professionals
  • Simple initiation, cessation, and re-engagement of services
  • Seamless augmentation of your full-time network support staff
  • Full reporting of services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
  • Close relationship with a world-class, full-service source for IT support
Progent's Co-managed Help Desk Program
Progent's co-managed Call Center program is a proven on-going staff expansion alternative that allows IT groups to share the responsibilities of Call Center support transparently between their internal network staff and Progent's nationwide team of IT support specialists. Working as a seamless supplement of your in-house Call Center, Progent's co-managed Help Desk service is a collaborative service solution powered by the leading group professional services tool for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and producing management reports.

Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises network services for businesses across the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's certifications.

Progent's Practice Areas for San Jose, California Organizations
Progent's nationwide roster of certified engineers offers San Jose, California companies a broad range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for network service firms include:

Contact Progent for Short-Term Staffing Services for San Jose, California Companies
To learn more about Progent's temporary staffing services for San Jose, California organizations, call 800-993-9400 or visit Contact Progent.