In addition to offering rapid access to guidance from high-level network consultants and subject matter experts (SBEs) to help San Jose, California organizations to resolve discrete IT problems or strategic projects, Progent offers temporary supplemental staffing to deal with more generalized services like desktop help, IT management, and Help Desk call center services. On-demand staffing makes it possible for businesses to respond to anticipated or unexpected surges in the need for network personnel, which may be caused by situations like mergers and acquisitions, site moves, technology migration, business process changes like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Short-term supplemental staffing can also cover gaps caused by the loss of full-time IT personnel because of vacations, health issues, termination, etc.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary staffing services give businesses the flexibility to respond to increases in demand for network personnel without being saddled with the costs and delays associated with identifying and hiring professional technical personnel and without the burden of adding to your full-time staff size.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Program
- Fast access to reliable network professionals
- Easy engagement, cessation, and resumption of services
- Transparent augmentation of your full-time network support team
- Comprehensive documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled fast
- Strong working relationship with a world-class, full-spectrum source for network support
Progent's co-managed Help Desk service is a proven on-going staff expansion alternative that allows IT groups to share the responsibilities of Help Desk support seamlessly between their in-house IT personnel and Progent's nationwide pool of IT support experts. Working as a seamless supplement of your in-house Call Center, Progent's shared Help Desk Call Center service is a collaborative support solution based on by the leading shared PSA tool for streamlining, service calls, ticketing, assigning responsibility, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT expertise for organizations throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for San Jose, California Companies
Progent's nationwide team of certified consultants can provide San Jose, California organizations a broad array of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term IT Staffing for San Jose, California Companies
To learn more details about Progent's temporary supplemental staffing services for San Jose, California businesses, call 800-993-9400 or visit Contact Progent.