In addition to providing fast contact with top-tier network consultants and subject matter experts to assist San Jose, California businesses with specific IT issues or longer-term projects, Progent can provide temporary staffing to deliver more broadly defined services such as PC support, network administration, and Help Desk response. On-demand staffing makes it possible for businesses to respond to expected or unplanned surges in demand for IT services, which may result from scenarios like mergers and acquisitions, site relocation, platform upgrades, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory changes. Short-term supplemental staffing can also fill voids caused by the absence of in-house IT personnel because of scheduled vacations, illness, termination, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's short-term supplemental staffing services give organizations the versatility to react to increases in requirements for network personnel without being saddled with the costs and hassle associated with vetting and recruiting reliable technical help and without the risk of adding to your permanent staff size.
Key features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Program
- Fast access to proven network pros
- Easy engagement, termination, and resumption of services
- Transparent augmentation of your in-house IT team
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
- Close relationship with a top-level, full-spectrum source for IT expertise
Progent's shared Help Desk program is a specialized flexible staff expansion alternative that allows IT groups to share the responsibilities of Help Desk support seamlessly between their internal network personnel and Progent's nationwide team of technical support specialists. Working as a seamless extension of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a collaborative support alternative powered by the leading shared professional services (PSA) platform for streamlining, service requests, ticketing, assigning ownership, tracking progress, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering online and on-premises network expertise for businesses throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for San Jose, California Organizations
Progent's veteran team of certified consultants can provide San Jose, California businesses a wide range of remote consulting and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for San Jose, California Organizations
To learn more about Progent's short-term supplemental staffing services for San Jose, California businesses, call 800-993-9400 or visit Contact Progent.