In addition to offering fast access to guidance from high-level IT professionals and subject matter experts (SMEs) to assist San Jose, California organizations with specific technical problems or longer-term projects, Progent offers temporary supplemental staffing to deliver more generalized services like PC help, IT management, and Help Desk call center services. Short-term staffing makes it possible for businesses to respond to expected or surprise increases in demand for network personnel, which may be caused by scenarios such as mergers and acquisitions, site relocation, platform upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory changes. Short-term supplemental staffing can also fill voids left by the loss of in-house IT personnel because of scheduled vacations, illness, resignation, etc.

Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services give businesses the ability to respond to surges in demand for IT personnel without being saddled with the expense and hassle that come with identifying and hiring reliable IT help and without the risk of adding to your in-house staff size.

Important features of Progent's temporary staffing services include:

  • Fast access to reliable IT professionals
  • Easy initiation, cessation, and resumption of services
  • Seamless extension of your in-house network support staff
  • Comprehensive documentation of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
  • Close relationship with a top-level, full-spectrum source for IT expertise
Progent's Co-managed Help Desk Call Center Program
Progent's co-managed Help Desk program is a specialized on-going staff augmentation option that enables IT organizations to divide the responsibilities of Call Center support transparently between their internal IT staff and Progent's extensive team of IT support experts. Acting as a seamless supplement of your in-house Call Center, Progent's shared Help Desk service is a joint support solution powered by the leading group professional services platform for streamlining, service calls, ticketing, assigning responsibility, tracking responses, and generating management reports.

Why Choose Progent?
Progent has two decades of background providing remote and onsite IT expertise for businesses of all sizes throughout the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for San Jose, California Organizations
Progent's nationwide team of certified consultants can provide San Jose, California companies a wide range of online consulting and troubleshooting services. Practice areas offered under Progent's reseller program for IT service organizations include:

Contact Progent for Short-Term Staffing Services for San Jose, California Organizations
To find out more about Progent's temporary staffing services for San Jose, California businesses, call 800-993-9400 or visit Contact Progent.