Crypto-Ransomware : Your Worst Information Technology Nightmare
Ransomware  Recovery ExpertsRansomware has become a too-frequent cyberplague that poses an enterprise-level danger for businesses unprepared for an attack. Versions of ransomware such as CryptoLocker, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been running rampant for years and still cause destruction. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, plus daily as yet unnamed viruses, not only encrypt on-line data files but also infiltrate any accessible system restores and backups. Files replicated to cloud environments can also be encrypted. In a poorly architected data protection solution, this can make automatic restoration hopeless and basically sets the entire system back to zero.

Retrieving programs and information following a crypto-ransomware attack becomes a sprint against the clock as the targeted organization tries its best to stop lateral movement and remove the ransomware and to restore mission-critical activity. Since crypto-ransomware needs time to move laterally, penetrations are often launched at night, when attacks in many cases take longer to uncover. This multiplies the difficulty of rapidly mobilizing and organizing a knowledgeable response team.

Progent makes available a range of help services for protecting Bakersfield enterprises from ransomware attacks. These include staff training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based cyberthreat protection to detect and disable day-zero modern malware assaults. Progent also offers the assistance of experienced ransomware recovery professionals with the skills and commitment to rebuild a compromised network as soon as possible.

Progent's Ransomware Restoration Support Services
Following a crypto-ransomware event, sending the ransom demands in cryptocurrency does not ensure that cyber criminals will return the keys to decrypt any or all of your data. Kaspersky determined that 17% of ransomware victims never recovered their information even after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET determined to be approximately $13,000 for small businesses. The alternative is to piece back together the vital parts of your Information Technology environment. Without access to full data backups, this requires a wide complement of skill sets, top notch team management, and the willingness to work continuously until the task is finished.

For decades, Progent has offered certified expert IT services for companies throughout the U.S. and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded high-level industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have garnered internationally-recognized certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent also has experience in financial systems and ERP software solutions. This breadth of expertise affords Progent the ability to quickly ascertain critical systems and integrate the remaining pieces of your computer network system after a ransomware event and configure them into a functioning network.

Progent's ransomware team of experts uses state-of-the-art project management applications to orchestrate the complex recovery process. Progent understands the importance of working quickly and together with a customer's management and Information Technology team members to prioritize tasks and to put key applications back on line as fast as humanly possible.

Customer Case Study: A Successful Ransomware Penetration Restoration
A client sought out Progent after their company was attacked by Ryuk ransomware. Ryuk is thought to have been developed by North Korean state sponsored hackers, suspected of adopting technology leaked from the United States National Security Agency. Ryuk attacks specific businesses with little room for disruption and is among the most profitable iterations of ransomware viruses. Headline organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturing business headquartered in the Chicago metro area and has about 500 staff members. The Ryuk penetration had brought down all business operations and manufacturing processes. The majority of the client's data backups had been on-line at the time of the attack and were damaged. The client considered paying the ransom (in excess of $200K) and hoping for good luck, but ultimately engaged Progent.

"I can't speak enough in regards to the expertise Progent provided us during the most fearful time of (our) businesses life. We most likely would have paid the criminal gangs except for the confidence the Progent group gave us. The fact that you were able to get our e-mail system and critical servers back sooner than five days was beyond my wildest dreams. Every single staff member I talked with or texted at Progent was urgently focused on getting my company operational and was working at all hours on our behalf."

Progent worked hand in hand the customer to rapidly assess and prioritize the mission critical areas that needed to be recovered to make it possible to continue departmental functions:

  • Active Directory (AD)
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To get going, Progent followed Anti-virus penetration response best practices by isolating and removing active viruses. Progent then began the work of restoring Active Directory, the core of enterprise environments built upon Microsoft technology. Microsoft Exchange messaging will not operate without AD, and the client's accounting and MRP applications used Microsoft SQL Server, which needs Windows AD for security authorization to the information.

In less than 2 days, Progent was able to recover Active Directory services to its pre-attack state. Progent then completed reinstallations and storage recovery of key applications. All Microsoft Exchange Server data and configuration information were intact, which facilitated the restore of Exchange. Progent was able to locate intact OST data files (Outlook Email Offline Folder Files) on team PCs and laptops in order to recover email information. A recent offline backup of the client's manufacturing software made it possible to recover these required applications back on-line. Although a lot of work still had to be done to recover totally from the Ryuk event, essential services were restored quickly:

"For the most part, the production operation never missed a beat and we made all customer deliverables."

Over the next couple of weeks important milestones in the restoration process were made through close cooperation between Progent team members and the customer:

  • Internal web sites were restored without losing any data.
  • The MailStore Server containing more than four million historical messages was brought online and available for users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables (AR)/Inventory modules were fully recovered.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Most of the user desktops and notebooks were back into operation.

"So much of what went on that first week is nearly entirely a haze for me, but our team will not forget the countless hours each of you put in to help get our business back. I've trusted Progent for the past ten years, maybe more, and each time I needed help Progent has come through and delivered. This time was a stunning achievement."

A potential business-killing disaster was dodged due to dedicated experts, a wide array of knowledge, and tight teamwork. Although in hindsight the crypto-ransomware penetration detailed here could have been prevented with modern security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator education, and well designed incident response procedures for information backup and keeping systems up to date with security patches, the fact is that government-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and will continue. If you do get hit by a ransomware incursion, remember that Progent's team of experts has proven experience in ransomware virus defense, removal, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others who were involved), thank you for making it so I could get rested after we made it over the initial fire. Everyone did an amazing job, and if any of your guys is around the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Bakersfield
For ransomware system recovery consulting in the Bakersfield metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    PXE evaluation Lab Services

    Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center is available for piloting mission-critical applications, creating efficient system upgrade procedures, evaluating and optimizing performance, planning or validating business continuity solutions, mitigating compatibility issues, and building training environments for the latest technologies. For Progent clients without sufficient internal resources to assemble proper pilot environments, the lab reduces capital outlay and technical risk while keeping critical network projects on schedule.

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    Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development environment and can build or update .NET apps rapidly and at low cost.

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    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks.

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    Progent's Cisco-certified Wi-Fi integration consultants can assist you to deploy, administer, and debug Cisco wireless devices such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

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    Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine local resources as well as one or more public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

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    Progent can assist your organization to utilize Cisco's networking products to build a solid foundation for your local, cloud-centric, or hybrid data center and improve operations in key areas such as resource consolidation, security and compliance, versatility, uptime, and disaster recovery.

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  • Firewall and VPN Cybersecurity Firms
    Firewall and VPN Security Company

    Progent provides small and medium size companies expert support for Intrusion Protection products and IPsec VPN products from leading firewall and Virtual Private Network security vendors such as WatchGuard, Juniper, and Symantec. Progent can help you create a detailed security plan and choose the right products from a variety of vendors to support your security goals while staying within your spending restraints.

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