Crypto-Ransomware : Your Feared IT Disaster
Ransomware  Recovery ExpertsRansomware has become a modern cyber pandemic that represents an enterprise-level threat for businesses poorly prepared for an attack. Versions of ransomware like the Dharma, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for years and still cause destruction. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, along with daily unnamed viruses, not only encrypt on-line information but also infect all configured system protection mechanisms. Files replicated to the cloud can also be rendered useless. In a poorly designed system, this can make automatic restore operations hopeless and effectively sets the network back to zero.

Getting back services and information after a ransomware outage becomes a sprint against the clock as the victim tries its best to contain the damage and remove the ransomware and to resume business-critical activity. Due to the fact that crypto-ransomware needs time to spread, assaults are often launched during weekends and nights, when penetrations typically take more time to uncover. This multiplies the difficulty of quickly assembling and organizing a capable response team.

Progent offers a variety of services for securing Reston businesses from ransomware attacks. These include user education to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat defense to identify and quarantine zero-day malware assaults. Progent in addition provides the services of veteran crypto-ransomware recovery engineers with the track record and perseverance to rebuild a compromised network as quickly as possible.

Progent's Ransomware Restoration Help
After a ransomware penetration, even paying the ransom in cryptocurrency does not provide any assurance that cyber criminals will respond with the codes to decipher all your files. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their files even after having paid the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well above the typical crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The fallback is to setup from scratch the mission-critical elements of your IT environment. Without access to full data backups, this calls for a wide complement of skill sets, professional project management, and the willingness to work non-stop until the task is complete.

For twenty years, Progent has provided certified expert Information Technology services for companies across the US and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have been awarded high-level certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience with financial management and ERP software solutions. This breadth of expertise affords Progent the ability to knowledgably determine necessary systems and consolidate the remaining pieces of your network system after a crypto-ransomware attack and assemble them into an operational system.

Progent's recovery team uses powerful project management systems to coordinate the complicated recovery process. Progent appreciates the urgency of acting rapidly and in unison with a customer's management and IT team members to assign priority to tasks and to get essential applications back on-line as fast as humanly possible.

Business Case Study: A Successful Ransomware Attack Response
A client sought out Progent after their network system was penetrated by the Ryuk ransomware virus. Ryuk is generally considered to have been deployed by Northern Korean state criminal gangs, possibly adopting approaches leaked from America's National Security Agency. Ryuk attacks specific companies with little or no tolerance for disruption and is one of the most profitable versions of ransomware. Headline targets include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing company located in the Chicago metro area with about 500 workers. The Ryuk event had shut down all company operations and manufacturing processes. The majority of the client's data protection had been directly accessible at the time of the attack and were eventually encrypted. The client was taking steps for paying the ransom demand (exceeding two hundred thousand dollars) and praying for good luck, but ultimately reached out to Progent.


"I can't tell you enough about the support Progent gave us during the most fearful time of (our) businesses existence. We had little choice but to pay the Hackers except for the confidence the Progent experts gave us. That you were able to get our e-mail and essential servers back on-line quicker than one week was incredible. Each staff member I spoke to or e-mailed at Progent was laser focused on getting us operational and was working day and night on our behalf."

Progent worked with the client to quickly identify and assign priority to the most important services that had to be recovered to make it possible to restart departmental operations:

  • Windows Active Directory
  • Exchange Server
  • Accounting/MRP
To begin, Progent adhered to Anti-virus penetration mitigation industry best practices by stopping the spread and clearing infected systems. Progent then initiated the process of bringing back online Microsoft Active Directory, the heart of enterprise networks built upon Microsoft Windows Server technology. Microsoft Exchange Server email will not operate without AD, and the businesses' accounting and MRP applications leveraged SQL Server, which depends on Active Directory services for security authorization to the information.

In less than 2 days, Progent was able to re-build Windows Active Directory to its pre-penetration state. Progent then charged ahead with rebuilding and hard drive recovery of needed systems. All Microsoft Exchange Server schema and configuration information were usable, which greatly helped the restore of Exchange. Progent was able to assemble local OST data files (Microsoft Outlook Offline Data Files) on team PCs to recover email messages. A recent off-line backup of the customer's accounting/ERP systems made them able to restore these essential programs back on-line. Although major work remained to recover totally from the Ryuk event, core systems were recovered quickly:


"For the most part, the production line operation did not miss a beat and we delivered all customer shipments."

Over the next month critical milestones in the recovery process were achieved through tight cooperation between Progent engineers and the customer:

  • Self-hosted web sites were brought back up without losing any data.
  • The MailStore Server containing more than four million archived messages was spun up and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were 100% operational.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • 90% of the user PCs were being used by staff.

"So much of what occurred during the initial response is nearly entirely a blur for me, but I will not soon forget the commitment all of the team put in to give us our company back. I have been working together with Progent for the past 10 years, possibly more, and each time Progent has outperformed my expectations and delivered. This time was the most impressive ever."

Conclusion
A possible company-ending disaster was evaded with dedicated professionals, a broad spectrum of knowledge, and close teamwork. Although in post mortem the ransomware virus penetration described here would have been prevented with up-to-date cyber security technology and ISO/IEC 27001 best practices, team training, and appropriate incident response procedures for information backup and proper patching controls, the fact is that state-sponsored cyber criminals from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a crypto-ransomware incursion, remember that Progent's team of experts has substantial experience in crypto-ransomware virus blocking, removal, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thank you for letting me get rested after we made it through the initial push. All of you did an incredible effort, and if any of your guys is in the Chicago area, dinner is my treat!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Reston
For ransomware recovery consulting in the Reston metro area, phone Progent at 800-462-8800 or visit Contact Progent.



An index of content::

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